313 Customer Reviews over 8 pages
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-04-09
- Comments
-
Worst company ever.
Over 14 days of my connection dropping constantly - support ticket raised 14 days ago.
I have to go to a cafe and waste money all day to be able to work 'from home' as I cannot have any online meetings.
Unable to watch a move without having 20 seconds to have the connection restarted every couple of minutes.
Support and customer service keep ignoring me and refusing to send a new router.
Hoping the Ombudsman forces them to care about their customers. Avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-04-08
- Comments
-
I am paying £40 for one 1Gbps internet but I never received anything more than 70 Mbps. I have called them for 1 month everyday to tell them the problem everyday.
I cannot believe a company can provide such a terrible service, act with customers like they are worthless, ignore the clients complaint and still survive. isn't there any authority which can stop them?
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-03-30
- Comments
-
Took them 2 minutes over the phone to upgrade my package to a higher speed one, two months later and I am receiving a fraction of it (50MB vs 1GB).
I call them/email them multiple times a week, they have not sent an engineer over and have me running in circles. Trying to raise a complaint but the customer service reps won't assist with that either. Unfortunately, can't rate them lower than 0 stars, criminals!
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2024-03-08
- Comments
-
We signed up, having read reviews about potential the company taking months to dig up the road etc so already we were unsure about them. We call up to get an engineer to see how they will get a connection into the house (couldn't do it online which was a waste of half an hour). An engineer comes out says it shouldn't require digging up the road, you just need to ask your neighbours about attaching some wires to their houses. We do that, the next Engineer comes out, he arrives at 9am when he was booked to come in the pm. He asks us if we have spoken to a totally different set of neighbours and says he has to drill deep holes into their houses for his ladder (yes ladder, considering there they're only going up one floor I've no idea why you need a 5 inch drill into a house), I already know one of the neighbours in the other direction says they don't want any drilling into their home (pretty reasonable request) so I tell them that they've wasted our times. We've spent another £55 with virgin media waiting for them to come and do this work and they've messed us around. We then call up customer services to cancel and get our refund for the initial payment and due to the fact we got a second engineer out we weren't eligible for a refund. They would not listen to anything else we had to say, we asked for someone more senior and supposedly they don't speak with customers. They totally wasted our time and kept the cash. What an embarrassment of a company.
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2024-02-20
- Comments
-
I’ve had this service for a year and a bit and it’s been down in that time twice totalling 1 month, the second time I tried to escalate this to get an engineer out quicker as it took a week and a half the first time.
They said there is nothing they can do but I come to fine there has been an engineer in the building and the one next door that whole week.
The customer service here is appalling! The engineers are great the people on the phone don’t care as long as the company gets its money they are happy!
Cancelled my contracted today because they can’t deliver their end of the deal and I still get charged for this!
Do yourself a favour and go to another company! Truly awful company to deal with.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2024-02-17
- Comments
-
Terrible service!!! It is taking 6 days to send someone to fix the internet!!! 6 days without internet because of their problem!!
Their customer service simply say they cannot book anything earlier because they are busy!!
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2024-02-05
- Comments
-
Signed up to hyperoptic before Xmas 2023, installation followed in first week after new year.
It is now 5th Feb and the service has not been activated. The customer service people day it's a problem with the IP address.
I called them this morning and was assured there would be a response by 1700h (GMT). It is now past that time, and I gave not been contacted regarding the activation of my account.
I work from home using my computer extensively. I have lost over £100 in wages today!
Very poor service, broken promises, poor service all round!
NOT IMPRESSED!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-02-02
- Comments
-
Tried signing up in September. Offered great initial deal. It is now 2 February and nothing has happened. Called my account manager numerous times with promise to look into it but he never follows up. In meantime my Virgin Media contract expired in November & rolled over to exorbitant no-contract monthly rates, costing me a fortune. Do not trust this company. I’m finally moving on, to G.Network.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-01-06
- Comments
-
Terrible customer service.
Asked for my direct debit details to be changed 3 weeks ago (my online account was assigned to my previous account so I couldn’t change them) and they never bothered to even reply to me all this time.
They have THREATENED to suspend my services since yesterday (suddenly they are becoming very responsive!) and yet they are ignoring my complaints and keep threatening me when THEY are at fault!
Incompetent company & customer service.
Stay away from them!
- Location
-
- Location
- Sheffield
- Reviewing
- Hyperoptic
- Date
- 2023-12-17
- Comments
-
Service was exactly what was promised and I really wanted to stay with them, until my fix finished and the price basically doubled. I said "send me your best price and I may stay", and they improved the offer only slightly. After I signed up with someone else and cancelled, magically they can do me a better deal. I'm sick of playing games.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-12-13
- Comments
-
I signed up in August (paid £194). It's now mid December and I'm still waiting for fibre optic broadband! Meanwhile I've had months of STRESS, FALSE PROMISES and WASTED TIME... Phonecalls to customer services that last hours (mostly waiting), invisible engineers, cancelled engineers, countless wrong messages, “problems” that need fixing etc. Even emails cancelling appointments that have already happened!? I am still waiting for activation. Hyperoptic is driving me crazy. After reading the reviews here, I realise I am not alone. Thankfully I didn't deactivate my old copper cable provider contract. I'm going to cancel Hyperoptic ASAP. It'll be interesting to see if I get my £194 back despite the lack of service provided.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-12-04
- Comments
-
Awfull company to deal with is mildly said. Make sure you keep an eye on your bank account t as they tend to charge you almost double without telling you. £50 for sin internet seems like I should be getting a caviar with it. £35 for basic package is already a rip off. Customer relations and customer services are terrible to deal with. Uneducated for starters and keep repeating same things. I just cannot wait to get rid of them. I will certainly not pay £50 which they attempted to charge me if I have to I will go to court
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2023-11-22
- Comments
-
Awful!!! I'm trying to end a contract and it's a nightmare! The want me to charge full year even if I advised I'm leaving in one month!!!!
- Location
-
- Location
- Hertfordshire
- Reviewing
- Hyperoptic
- Date
- 2023-11-20
- Comments
-
Once again, they let me down MASSIVELY!!!!!!! After moving in my new place 2 weeks ago, I still have no internet and they claim that with a modem already installed, it'll only take minutes to get online. LIES LIES AND MORE LIES!!!!!!!!!! It then transpires from my developer's team that there had been damages to my internet cable which Hyperoptic did not even communicate to me despite my daily calls wasting time with their useless customer service!!! And here I am wasting more time!!!!!!!!!!!! They told my building management they sent me a dongle... about a week ago... guess where that is? NOWHERE... I did not even receive it yet one week later!!!! Today I had to work from home yet again using my mobile 4G which I've already spent way too much money on.. waiting for their engineer to come and fix it!!!!!!!! I was promised the engineer would come today - all my building management were on it, fixing whatever needed to be fixed in order to be ready for the engineer to do his fix today when he came but guess what?!?!?! He did not show up.... they said his name was Steve who did not even bother to call us to let us know... we had to chase him!!!! Now they said they're coming tomorrow and I can't be home tomorrow as you know... people have to work to pay their mortgage and stuff..... And I'm being forced to leave my keys with someone to let him in... I'm not comfortable having to leave my keys with strangers and I can't ask my boss again to work from home.................................. What an utterly useless company this is!!!!!!!!!!! AVOID AVOID AVOID........... THEY ARE USELESS!!! WORST CUSTOMER SERVICE EVER... LITERALLY.
- Location
-
- Location
- Fulham, London
- Reviewing
- Hyperoptic
- Date
- 2023-11-01
- Comments
-
Order placed on 7 Sep. Very good value. Offered to cover the entire period I was locked into a contract with Sky and offered excellent speeds.
It is now 1 Nov and not even the pre installation check has been done. It has been scheduled twice and cancelled each time by hyperoptic. the first time was because they sent the wrong number of people for the check. The second cancellation was over a week ago with no reason or explanation provided. No appointment has been rescheduled yet. Looks like hyperoptic is cheap for a reason and it would be a mistake to switch to them. I'm glad I didn't cancel my existing internet contract with Sky.
- Location
-
- Location
- Hammersmith
- Reviewing
- Hyperoptic
- Date
- 2023-10-11
- Comments
-
Hyperoptic is terrible, choose another company if you have a chance
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2023-10-10
- Comments
-
I've had friends who have recommended Hyperoptic.
My property at the time didn't have availability so i signed up my interest and a few months later said hyperoptic is coming to my address.
I was excited of course as i had really dodgy internet and work from home a lot so need reliable internet. I was going to switch to the usual SKY / BT etc, but because of this offer, i immediately placed an order.
They did the preinstall checks and everything checked out in july. they said the only thing left is for the engineered work to do which is a bit of drilling and they have a team coming over.
this took MONTHS to get them over. I rang and rang and they said they will schedule them to come.
Finally, after 4 months, they sent an email saying sorry, the engineering team cant actually get the cable to your property and we are cancelling your order.
It's an absolute joke. This should have been detected at their "preinstall checks". The speeds offered are a dream but they dangled this carrot in front of me for the last few months.
I've been dealing with using my own hotspot from my phone and terrible internet for the last few months waiting for this to just be told sorry no can do.
Their customer service has been okay and nice but the actual product has been a joke for me. bear this in mind when trying to place an order.
I go to their website and it still says hyperoptic is available to your address.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-10-09
- Comments
-
Really bad provider!
My wifi is not working since few months now, and when I called to cancel my contract as its a daily issue with my internet connexion and I am working from home, the customer service who was very nice explain that she is not able to cancel my contract as the internet cable connexion is working but wifi no. So I need 1st to try and replace my router ro try everyday to connect via cable and not wifi. Is it really stressful situation as I am working from home, and missing a lot of calls and meeting as I cant be connected, I have started feeling really anxious every day and praying to not have any internet issue at home during my work hours- and this provider don't want to let me cancel my contract. I have all the poofs that the internet speed is really low, but they won't let me just go- I am paying my bills on time and respecting the terms of my contract and even nit asking them for compensation or anything just cancelling my contract but it seems not possible. Can someone guide me here please
- Location
-
- Location
- Hammersmith
- Reviewing
- Hyperoptic
- Date
- 2023-10-09
- Comments
-
Good service for 6 months. Cheap tariff. Then an outage affecting the whole area that has now lasted 12 days with no sign of repair. No useful response. Just apologies from Hyperoptic. My feeling is that they are cheap for a reason. They don't have adequate manpower or infrastructure to deal with problems in an acceptable time frame. I have learned my lesson. You get what you pay for.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-10-06
- Comments
-
The test of an ISP's quality comes when something goes wrong. My internet connection with Hyperoptic went down 10 days ago and has remained down the entire time with no sign in sight of it being restored. And it's not just me, Hyperoptic customers all over my postcode in West London are affected.
The response from Hyperoptic has been shambolic.
I understand outages happen but you would expect a speedy resolution if a company knows what it's doing.
10 days of outage is utterly unacceptable from any ISP, let alone a supposedly award winning one. If your network is that susceptible to catastrophic failure of this nature, and isn't resilient enough to be restored within a matter of hours, then it is not fit for purpose.
Their customer service finally told me today the source of the outage is damage to one of their underground cables. It took them 10 days to find that out and now supposedly they need to wait for a permit from the council to dig up the road and access their own network! Ludicrous.
The poor quality of their network has been completely exposed by this failure. Any network worth its salt will build in redundancy so it can handle a single cable failure of this nature.
I would be less critical if the cable directly serving my property was damaged, in that event only I'm affected. But this single cable has brought down the service for what must be hundreds, if not thousands, of customers.
Hyperoptic do follow the Ofcom compensation scheme, so for every day you're without service you get £9.33 off future bills. That's all well and good but I'm having to fork out money (at a premium) to my mobile phone provider for extra data to stay connected via my phone at home. So the benefit of any compensation is lost. Plus to even benefit from that compensation I have to stay with the company and hope a repeat outage doesn't happy in future. Hey Ofcom, how about cold hard cash paid to customers instead?
I'm now left in the position where I have to sign up for another ISP - locking me into a another 12 month contract - just to get back online. That means going back to good, old ADSL over copper cables or flakey mobile broadband using the 4G/5G network. And when (or should that be "if") Hyperoptic comes back online I'm then stuck paying for a second broadband contract that I don't want.
In the past I always strongly recommended Hyperoptic whenever I was asked about Fibre Broadband, I will never do so again. Speaking to my neighbours, who are also affected, they all think the same and some have already cancelled their contracts.
In short, if you're considering signing up with Hyperoptic then buyer beware - their speeds are fast but their network is not robust and when it fails, its fails bad!
- Location
-
- Location
- Sheffield
- Reviewing
- Hyperoptic
- Date
- 2023-09-29
- Comments
-
I pay for the 1gb package that claims the average speed is 900mbps I only get 149mbps.
Customer services takes weeks to get back to you.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-09-28
- Comments
-
They have done the installation to my house. It has not been working for 4 weeks now. They keep on saying there's a problem outside the property, no engineer available. Why did they installed the broadband if they don't have any engineer to fix the problem. Still waiting
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-09-21
- Comments
-
Broadband - no issues with connections been fairly good
Contracts - unethical contracts. If you move house, and they're not available in the new house then you still have to pay. They tell you about contract Expiry exactly 30 days before your contract expires and automatically place you on a rolling contract where the cost increases unless you notify them 30 days before. So you pretty much have only 1 day to work out your options and tell them otherwise you're gnna forced to go on a rolling contract for x days. Unethical.
- Location
-
- Location
- Nottingham
- Reviewing
- Hyperoptic
- Date
- 2023-09-21
- Comments
-
Something to consider;
I want to switch providers (been with hyperoptic for over 2years) because my internet has been down for over a month and they have been very slow in organising engineers to come and fix it. Several engineers have come and gone and done minimal diagnostics except for one guy who was the only person who seemed like he knew what he was doing.
He comes and says there is an issue with the external cable, the team will come and fix it in the next 3 days. Get advised it is fixed and to book an engineer to complete internal wiring in the house. I take the day off work and engineer doesn't arrive! Ring hyperoptic and they said the engineer came and said external cabling issue still isn't sorted, he needs access to the cabinet which he isn't the right person to deal with. So basically wasted my time and day. Not even a phone call to tell me he is not visiting the property.
No communication whatsoever within the department itself and everytime I ring tech support over the phone it feels like I am speaking to a brick wall; "we will get someone on it". So now it is over a month with NO INTERNET and I have no idea when the issue will be fixed/sorted.
Overall internet is okay, speed does drop at times but from a customer service aspect, they fail to manage these issues in an efficient manner so I would consider another provider if possible
- Location
-
- Location
- bexley
- Reviewing
- Hyperoptic
- Date
- 2023-09-18
- Comments
-
Moved in to a new flat, looking for internet providers we were interested in Hyperoptic. A salesman quickly informed us that a new installation to the building would arrive shortly, and soon after the internet would be ready to go. Great we thought.
1 month passes with promises of "next week" being the installation date. Never happened. Finally we find out that the building is connected. Hooray! All we need is a tech to connect it all up for us. Perfect. Date of installation? 20 plus days after the building itself is connected. We tried getting it expedited, calling multiple times and finally we were able to arrange for the tech to come sooner.
They were scheduled for a Monday. Over the weekend we received 2 optimistic texts saying that technician is coming. Wonderful we thought. Now its Monday. And what happened? "We are so sorry, your technician was cancelled.". We were notified of this AFTER the technician was supposed to come and only because we called. I bet if we hadn't we wouldn't have even been notified.
How is it that an ISP in the UK is worse than the ISP from the Second World country I come from? How is this at all acceptable? How can you keep promising and promising and deliver exactly 0? Nothing. Nada.
My review? Stay away. Stay far away from Hyperoptic. Almost 2 months promising internet. And it's not like we live in the middle of nowhere. We are 40 minutes away from central for gods sake.
If you dont have the people to do the work, why even offer a service.
0/10, give the company over to someone who can atleast get the internet installed when they say they would.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-09-15
- Comments
-
Stay away from Hyperoptic. Speed is 1 mbit/s instead of 500 mbit/s as advertised. After 20 years with talktalk I was stupid to move. The Council of the Royal Borough of Kensington & Chelsea allowed them to put wires in all their buildings. The biggest fraud. The speek I have is 1 (!) Mbit /s instead of 500. I had a very important career call and 6 people were on Teams Hyperoptic could not handle if. I failed and didnt get the role. Their call centte is in Serbia. No belp at all. They force you stay with them. Never move to them!!!
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2023-08-30
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-29
- Comments
-
***Day 6 without a working internet connection***
I signed up to Hyperoptic on the 14/08. The internet connection randomly stopped working on 24/08 - in the middle of the work day.
I then called Hyperoptic and they advised an engineer is not able to come out to fix the issue until the 08/09 - a full 16 calendar days later.
16 calendar days without internet is unacceptable - especially for someone WFH! After Multiple calls, emails and complaints to Hyperoptic, I have not received any urgency from Hyperoptic’s end to resolve the issue!
I am extremely disappointed with this level of service I am receiving from Hyperoptic!
I now have to spend additional time, money and effort to organise alternative access to the internet while I wait for Hyperoptic to respond. A working internet connection is the minimum standard I expect from an INTERNET SERVICE PROVIDER - and Hyperoptic are not able to even provide that.
- Location
-
- Location
- Basingstoke
- Reviewing
- Hyperoptic
- Date
- 2023-08-23
- Comments
-
Hyperoptic has completely spoiled my day. They are supposed to install today for the booking i made 2 weeks ago.. but last minute engineer called and said even though he install, there wont be service up and running till end of September..
Highly unreliable service.. if you know that you cant provide a service what is the point in giving fake assurances. I need to spend extra money to get some dongle and use to manage my work.
Completely spoiled my day and ruined with your unreliable service.
- Location
-
- Location
- birmingham
- Reviewing
- Hyperoptic
- Date
- 2023-08-18
- Comments
-
I signed up for internet service with your organization on the 9th of August. I signed up for the 1Gb Fibre Connection - Broadband Only plan but my connectivity was poor and I was only getting less than 200mbps( not even 200). I spoke to different agents and we ran different testing together. I was asked to do a troubleshooting connecting the LAN cable to a device but I don't have a device that supports LAN, I've asked friends, and neither of them have it too. We either have a Macbook or the latest Windows. I was told there's nothing that can be done since I can not do that troubleshooting so no one will help me get the internet service I signed up to. I've requested for my contract to be cancelled now.
The service was absolutely disgraceful. We're in 2023 how do they expect people to have devices that connect to the internet with a wire? Are they expecting people to buy a new device for a test? Why can't their technical team have another way to fix the issue rather than losing a customer because of it? or have an engineer come out - run whatever testing and done.
Just a terrible time, I've never complained like this before but they stressed me out with all testing only telling me I should deal with what I have because I don't have an outdated 2003 box device for TESTING!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-12
- Comments
-
Avoid at all costs. awful service and even worse customer service
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-07
- Comments
-
HyperOptic refused to provide us service because "the cost of cable installation was too high":
We recently tried to sign up for a HyperOptic 12 month broadband package. however, after going through the pre-install checks, our service installation was cancelled and we were told the "cost of installing the service was too high and could not be justified". It seems ridiculous that on the HyperOptic's website, it explicitly specifies that the service can be provided at our address. We were sold a service which clearly "could not be provided". This reasoning is also flawed given that our next door neighbors, as well as several other homes on the same road have already been connected to HyperOptic for >3 months now, so we know that the cables have been installed in the past on the same road... It seems that HyperOptic will only install their service when its convenient for them, clearly service to customers is subservient to anything else for this company. When I asked to escalate the issue, I was told by the customer service agent that there was "no-one that I could speak to".
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-30
- Comments
-
Hyperoptic cliam to be the fastest broadband. Iam paying for 1g, but was only receiving about 70mbs. When I complained I was told they cannot guarantee the speed over wifi and I have to hard wire everything, phones, tablets, laptops etc. How silly was this or I would have to hover over the router. When I told them VIRGIN and Community Fibre assures better speeds, I was told other broadband providers are disingenuous in their advertising. The customer services has a lot to be desired. I would not touch this company, unless of course you want a headache, or hardwire all your devices.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-30
- Comments
-
Hyperoptic cliam to be the fastest broadband. Iam paying for 1g, but was only receiving about 70mbs. When I complained I was told they cannot guarantee the speed over wifi and I have to hard wire everything, phones, tablets, laptops etc. How silly was this or I would have to hover over the router. When I told them VIRGIN and Community Fibre assures better speeds, I was told other broadband providers are disingenuous in their advertising. The customer services has a lot to be desired. I would not touch this company, unless of course you want a headache, or hardwire all your devices.
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2023-07-20
- Comments
-
They lie about their outages. I have reported outages and they just delay and delay on the phone until the service comes back up and then claim there is no outage to report.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-19
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-10
- Comments
-
13 weeks after the initial call to change company (why did I decide this??!), 30+ calls and 4+ hours in the phone with them, there is still no service in this house.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-05
- Comments
-
I would have given 0 stars if there was an option. Hyper Optic is a fraud company who steals their customers money by luring them into deals by providing misinformation. They are highly unprofessional and their customer care lies to you on every call.
Firstly they tricked me into getting a contract by misinforming me that I will not get any penalty if I move to an area where hyperoptic doesn't provide service. As soon as I took the contract and when I informed them that I would need service in the new area they levied a charge of £61 on me for breach of contract. Later, when I was about to terminate the connection, they gave a misinformation that if the new tenant for my apartment takes a contract with them , I will not be charged any penalty.
After two days, when I informed them that the new tenant has agreed to do so, they lied again that they cannot waive my charges as there is no such policy. I have a written email from them accepting that they provided misinformation to me. How can they be such a big liar and steal people's hard earned money by luring them to get customers? This is a fraud and not fair to customers at all.
First tricked me into getting the contract and then tricked me into getting the new tenant into a new contract.This is a world class fraud on their part.
They are a fraud company and I hope my review helps innocent customers to save their money and not fall in the trap.
- Location
-
- Location
- Reading
- Reviewing
- Hyperoptic
- Date
- 2023-06-27
- Comments
-
Overall very satisfied. I have consistently fast speeds for more than a year now, works without a glitch.
I highly recommend Hyperoptic.
- Location
-
- Location
- Bristol
- Reviewing
- Hyperoptic
- Date
- 2023-06-27
- Comments
-
I wish I could give this disgraceful company lower than 1 star. Their customer service is the worst I have ever experienced. Their staff are rude and just talk over you, whoever trained them needs to be fired! They are also very incompetent, I called their "customer support" line and was told something different every time I called. Each "advisor" providing contrasting information, one of them even suggested I google the problem myself!! They sent out an engineer to my flat who didnt even work for them and turned up without the correct tools for the job! They didnt even apologise for wasting my time. They price is a rip off. PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.