italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    1.9 stars
  • Customer Service
    2 stars
  • Speed
    1.7 stars
  • Reliability
    1.8 stars

Based on 100 customer ratings since 2020-01-16 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

76 Customer Reviews over 2 pages

  • Reviewer
    Location
    Teesside
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
  • Reviewer
    Location
    Reviewing
    italk
    Date
    Comments
    They are **** n don't help people with disabilities people
  • Reviewer
    Location
    North of Scotland
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
  • Reviewer
    Location
    Oswestry
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
  • Reviewer
    Location
    None of your business
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.

    Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
  • Reviewer
    Location
    Scarborough
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
  • Reviewer
    Location
    Crewe
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Comments
    If I could give this company a fraud star I would.
    Absolute disgrace of a company. Not legitimate not trustworthy.
    Been with italk since November. 9.95 a month for WiFi. They cut my internet service off 4 weeks ago and when I called they said I was up to date with payments and the problem was internat and I had to remove the back off my internet router and call them back. No legitimate company requires customers to mess with their electronic routers. So that was red flag number one. They then told me in order to see the problem they would have to send a service man to my property for £100 charge. I refused. I have paid my bulls up to date and had 4 weeks of service. Then to be cut off and told they want to charge me to find out why my internet isn't working. They have since tried to take £209 EACH DAY unauthorized.

    Complete cowboys.

    DO NOT TRUST THIS BACKSTREET COWBOY COMPANY
    SCAM FRAUDSTERS
  • Reviewer
    Location
    MITCHAM
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
  • Reviewer
    Location
    Streatham
    Reviewing
    italk
    Date
    Comments
    How yall went live at the wrong adress then tell me i got to pay for an adress I don't even know why yall so mean? Why i got to pay 2 bills for 2 different adress ? Help me make sense out of this
  • Reviewer
    Location
    mitcham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
  • Reviewer
    Location
    South Shields
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
    Reported to trading standards and the fraud team through my bank.
    Steer well clear of this awful company.
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    italk
    Date
    Comments
    The telephone sales people are con men and will say absolutely anything for you to buy their broadband… they lied to me and claimed my download speed would be compatible and even faster than Netflix. They persuade and convince - all for them to have their pockets lined with (commission) at the end of the day for selling an awful product. For someone, like myself, who has no clue about figures and numbers - they took absolute pride in blagging my head with fake figures and implying they could provide excellence and efficiency for great value. It was a rarity when I could connect to the internet and then when I was able to I was given a Privacy warning from apple about the unsecured line of internet, long story short multiple of my online account details got leaked. On top of all this, they still continue to attempt to take money out of my account near enough EVERY DAY… ranging from £29.80, £32.15, £8.11, £81.98, £64.29, £47.03 and the list continues. I refuse to give this company a single penny since they cannot keep up with their guarantee of providing me with internet - money grabbing, scummy individuals who attempt (and succeed) at pulling the wool over your eyes (especially if you’re not tech savvy). I would NOT recommend to anyone. It is not worth the cheap price as you do not even get internet guaranteed. An utter joke. I will be reporting to watchdog.
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
  • Reviewer
    Location
    Bessbrook
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    *Scam COMPANY***
    If I could give minus 10stars I would!!

    I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
  • Reviewer
    Location
    CAMLOUGH
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ***SCAM COMPANY***
    They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
  • Reviewer
    Location
    Trimsaran
    Reviewing
    italk
    Date
    Comments
    Do not waste time or money with this company, complete sharks! Went for months without internet services, every time I would phone and state me and my family were without internet access they would suggest paying more money to get better services, so I did only to be no better off, but still taking money for services that they could not or would not provide. Try charging me for an engineer that did not come to my home as I set it up myself. Eventually I left and went with sky, that have been fantastic. I have had nothing but stress and constantly chasing me for money I do not owe and even to this day months later continue to attempt to take money from my bank account without my consent. Stay away from this company, unreasonable prices for services that you will not receive and illegal behaviour in charges and taking money without consent from your bank account constantly. Go with sky or anyone else do not get ripped off and left with no service, so unless you wish to waste money on nothing stay well away from this company. Sharks ripping hard working people!!!!
  • Reviewer
    Location
    Dunfermline
    Reviewing
    italk
    Date
    Comments
    Router didn't come then engineer didn't come crap
  • Reviewer
    Location
    Aldershot
    Reviewing
    italk
    Date
    Comments
    Worst bunch of crooks ever, didn't even use there services and still they steal money out of your bank they should be shut down just a load of crooks
  • Reviewer
    Location
    Colchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    soooooo impressed!!!! Will recommend to friends i cant big you up enough!
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst wifi connection ever. Constantly disconnects and is completely useless if more than one device is connected to the internet. Would have better wifi on a stagecoach bus
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
  • Reviewer
    Location
    Croydon
    Reviewing
    italk
    Date
    Comments
    Do not deserve no stars was going to leave last year after double payments to from bank poor connection and just lies from customer service. Promisised faster broadband cheap price to stay a year on it still poor broadband the price is more than I paid before and once again there taken double payments ur be a fool to go with them I'm now stuck with this for another year poor poor overall rubbish
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is an absolute joke they're trying to take money out of my account without my authorisation they have messaged me every day phoned me every day keep away from them I have also contacted trading standards
  • Reviewer
    Location
    Rugby
    Reviewing
    italk
    Date
    Comments
    PLEASE BE VERY CAREFUL WITH THIS AWFUL COMPANY.
    Honestly what a shambles of a company.

    Please avoid at all costs. I wrote a review to let people know that I had to go back to my bank to chargeback the money they were taking from my account illegally.

    They obviously did not like my review as they then had it removed from the site, the company is a joke.

    If they want to keep removing the review that's fine I'll keep writing them
  • Reviewer
    Location
    York
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
  • Reviewer
    Location
    HEREFORD
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
  • Reviewer
    Location
    Ws2
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
    I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.

    Below are the details:

    1) The package was agreed and paid for on 19 July
    2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
    3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
    4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
    5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
    6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
    7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
    8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
  • Reviewer
    Location
    Scotland
    Reviewing
    italk
    Date
    Comments
    This company has been harassing me daily 3 or 4 times for the last few months, I have never used there service or even had a router I refused it when a engineer came they have taken money from my account and at the moment my apparent bill is 250 pounds I want to go to the court but they will not do it so they can make the bill higher now I'm not saying that I didn't make a mistake in the beginning but I thought I was applying for a mobile phone as soon as I realised I cancelled it but still for months every day they call I have blocked 20 phone number so now I have to change my phone number bank account and email just to avoid them I am a 22 year veteran and double amputee on disability they are driving me to suicide keep away from them
  • Reviewer
    Location
    Inverness
    Reviewing
    italk
    Date
    Comments
    Absolute joke of a company. I had a package for 24.99 a month for in,limited Internet and anytime call. Just had my first bill in for £33. Turns out mobile numbers are not included in anytime calls.had nothing but hassle from them. Started off with lies and didnt get any better. Do not go with italk.
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
  • Reviewer
    Location
    Blantyre
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
  • Reviewer
    Location
    Nottingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
  • Reviewer
    Location
    Runcorn
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
  • Reviewer
    Location
    Wilts
    Reviewing
    italk
    Date
    Comments
    Absolute rubbish company internet never worked always had problems, and they kept taking payments off my card without permission
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
    Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
  • Reviewer
    Location
    Gosport
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Hi
    All I can say about Italk. The worse broadband company i have ever used stay away

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.