italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    2 stars
  • Customer Service
    2.1 stars
  • Speed
    1.8 stars
  • Reliability
    1.8 stars

Based on 100 customer ratings since 2019-07-29 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

58 Customer Reviews over 2 pages

  • Reviewer
    Location
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I Don't recommend this broadband. Quite disappointedthat that at the beginning we've got promised a fast broadband and turns out that it is far too slow.+ 12 month contract. The internet does interrupt often with covid online lessons, especially wonderful (not)!! Thankfully hands down, it does not go off totally (that's why I give them 3 stars for the reliability). Also, contacted them few times about it. Customer service always good give them 5 stars for it. Sorry for this review but it's only fair for people to know.
  • Reviewer
    Location
    Aldershot
    Reviewing
    italk
    Date
    Comments
    Worst bunch of crooks ever, didn't even use there services and still they steal money out of your bank they should be shut down just a load of crooks
  • Reviewer
    Location
    Ballywalter
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Worse provider ever !!!! It's been of more than on ...took first payment early 29.94 so I cancelled the d d and within the matter of minutes they emailed. Texted and phoned to reinstate it then they sent me a email saying payment over due after taking it out of bank
  • Reviewer
    Location
    Birmingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
  • Reviewer
    Location
    Blantyre
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
  • Reviewer
    Location
    Buckley
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest.
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is an absolute joke they're trying to take money out of my account without my authorisation they have messaged me every day phoned me every day keep away from them I have also contacted trading standards
  • Reviewer
    Location
    Cardiff
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up.
    All phone companies use Openreach lines, and VM use their own lines, so whoever you go with will all use the same lines which produce same speeds. Go for a company who are very good at fixing faults because that is where this company is lacking.

    -Had no WIFI for 15 days out of the 20 days I have been using their service.
    -Had a seriously up and down connection during the 5 days it did 'work'
    -Engineer did all he could over 1 wk ago, wifi still broken and said that it's on them to resolve the remaining issue
    -They are closed weekends. Despite my connection going down Friday even when closed, was told they could only refund me for no WIFI from the day I reported the fault.
    -They refuse to give me refund until the fault is fixed, so in meantime are taking full payments while I have to spend £25 on EE data to tether from
    -despite having depression and severe physical health issues, paired with the fact I've been offline for over 2wks of the 20 days I've been online, they won't terminate me from the contract.

    For those who want more details:

    I've only been online with them for 20 days. After going live, the broadband has been so awful I've had absolutely no WIFI connection for 15 full days; even after an engineer was called out to have a look.

    So, since going live on December 29th, the broadband has constantly disconnected, requiring me to lose pages/re-login for my work. This has had a negative impact on my work. On January the 31st the WLAN and DSL lights on router went blank. In other words, could not pick up on internet at all. As the offices were shut, I rang them on the 4th and explained the issue. I also asked if I could get a refund for the days it hasn't been working. The guy said I could only have a refund from the day I reported the fault. I explained they were shut, and I asked if they have a record of when I was online because obviously, it will show when my internet went down. Apparently they 'can't' see this, which is a joke. The engineer who came over on Jan 11th (yup, I had no connection for those 11/12 days), showed me a device with a graph detailing the drop outs/dates they happened. He explained that my provider can definitely see this too. So basically, they're either dishonest or completely ignorant. The engineer somewhat got it working again for about 2 days, but like before, internet consistently disconnected. He told me he did everything he could, but that it was up to the provider to sort out the issue on their end.

    After finding the time I called them up on the 13th, to explain the fault was still there. However, the guy over the phone told me to switch router off for 30 min so he could do a test. I did, when I turned it back on the router had the same issue of no WLAN or DSL light. I phoned up to explain that it's suddenly unable to to pick up connection at all, even with plug directly into the line without the cover on (which is meant to be the best connection you can get). I was asked to do a speed test because the line supposedly had 'no faults'. I explained that I could not access the internet to carry out a test. Anyway, they just said they'd pass it to the fault team. I phoned up over the next couple of days to explain that I seriously need WIFI, I was advised to do a speed test again (absolute joke). So I've now been offline for an additional 5 full days. That's 16 days spent offline.

    I asked to leave the contract without any fees since my mental health is seriously suffering. I have also spent £75 on EE add-ons to tether from my phone. I also asked for a refund for what I've paid the first time I had faults, but they told me to wait until the fault stopped happening so they could calculate. In the meantime they happily took the full bill out of my account.
    Fortunately for them, the fault is still persistent, so they are continuing to receive my full payments, despite the fact I am having to pay for EE data to substitute the lack of WIFI.

    In addition, when I joined the lady on phone was dishonest about how many weeks (3) it will take to install, knowing that I needed to be up and running by at least around 2 weeks. I could have gone with another provider if she actually told me about them taking 3 weeks after hearing my concerns.
    Just an outright disgusting company.
  • Reviewer
    Location
    Colchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    soooooo impressed!!!! Will recommend to friends i cant big you up enough!
  • Reviewer
    Location
    Coleraine
    Reviewing
    italk
    Date
    Comments
    Can’t give any stars at all I have never seen anything worse than italk we bought the package at £19.99 per month now we are being charged 29.94 with £8 for phone calls yet we don’t even have a house phone to call on, service is constantly cutting out or not working at all and the customer service team are no help whatsoever absolute joke of a company and should be ashamed of themselves for false advertising
  • Reviewer
    Location
    Croydon
    Reviewing
    italk
    Date
    Comments
    Do not deserve no stars was going to leave last year after double payments to from bank poor connection and just lies from customer service. Promisised faster broadband cheap price to stay a year on it still poor broadband the price is more than I paid before and once again there taken double payments ur be a fool to go with them I'm now stuck with this for another year poor poor overall rubbish
  • Reviewer
    Location
    Derby
    Reviewing
    italk
    Date
    Comments
    Tbh can't give any stars broadband crashes every single day absolutely attrocious I did contact them recently and they allegedly did checks over the phone and said there was nothing wrong with it !!!!!!!!!
  • Reviewer
    Location
    Derbyshire
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you
  • Reviewer
    Location
    Dunfermline
    Reviewing
    italk
    Date
    Comments
    Router didn't come then engineer didn't come crap
  • Reviewer
    Location
    East Anglia
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If it seems to be good tobe true then it likely is too be good to be true.
    I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
    Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
    Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
    I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
    Logic? None
    I phoned customer service twice today. Nobody can tell me the timescale for a call back.
    As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
  • Reviewer
    Location
    Gosport
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Hi
    All I can say about Italk. The worse broadband company i have ever used stay away
  • Reviewer
    Location
    Greenock
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    These guys are a nitemare my bill was overdue which I take full responsibility for I contacted them by email to explain my situation til then they sent another 3 emails and they kept contacting me by 3 diffrent operators through out the the space of 24 hours then they sent another email and another txt message after speaking and saying the bill will be brought up to date the following day its as thou they think putting presure on several times can makes money appear for you I feel as though there trying to intimidate me and bully tatics with there atitude.if thing are not bad enough just now
  • Reviewer
    Location
    HEREFORD
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
  • Reviewer
    Location
    Hewcastle
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
  • Reviewer
    Location
    Holyhead
    Reviewing
    italk
    Date
    Comments
    Where do I start well I've rang italk up about moveing my services to a new address as I wanted to keep the broad band with them but unfortunately I was told they couldn't provide the services where I'm moving to so they told me I would have to pay an early termination fee as I'm still in contract with them but I stated that it was them that terminated the contract not me but they said I had to pay it as it's my fault so I cancelled my DD and only yesterday I noticed on my on line banking they set up a new DD with out my permission I've emailed them but no response from them iv informed my bank and notified the police and now they are looking in to it for me so there for any body thinking of going to italk I'd think twice as they are the worst company iv ever had any dealings with so good riddance italk mere again
  • Reviewer
    Location
    Inverness
    Reviewing
    italk
    Date
    Comments
    Absolute joke of a company. I had a package for 24.99 a month for in,limited Internet and anytime call. Just had my first bill in for £33. Turns out mobile numbers are not included in anytime calls.had nothing but hassle from them. Started off with lies and didnt get any better. Do not go with italk.
  • Reviewer
    Location
    Irvine
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Got to be the the arse of IP. After many calls 2 engineers called out, never even told me about second until i got a phone call on the morning the 2nd engineer called out, stating he would call between 1pm-6pm, i told the agent, don't bother i have signed up with someone else, but hey ho an egineer called at 10 and said he would be 20 mins, then was told to cancel with new provider which i already paid money to or i would be charged any costs, they cancelled from their end, when after 4 hrs the chap got the internet working, i went straight back to new provider and signed again, 2x money still waiting on refund on the first cancelled payment, they said they would refund for lost time/internet my phone data was all used up lol, joke, now because i'm leaving they cannot do this, and because i cancelled direct debit they charge you £10 lol, no i must pay final £19.99, well they say they will persue this, even when i got home from work landline rang, has not for yrs lol, i'm Scottish you know the answer i gave them lol, stay well clear folks, really terrible internet speeds 0.02 mb lol what a joke it is now 11.0 my new IP will be about 16.0, legalised thugs, especially when you leave. They have no techinal staff just call centre people reading from a scripted screen. Stay
  • Reviewer
    Location
    Kenilworth
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting
  • Reviewer
    Location
    leicester
    Reviewing
    italk
    Date
    Comments
    I cannot give this company any stars whatsoever, my 90 year old mother in law is with the company for her phone and I have tried to talk to them for over an hour to try and resolve an issue. No senior manager was willing to talk. So so frustrating. Appalling service.
  • Reviewer
    Location
    Liverpool
    Reviewing
    italk
    Date
    Comments
    Don’t even start me on this company!! STAY WELL CLEAR AS THEY ARE THE WORST INTERNET/BROADBAND PROVIDER EVER!!!
    I’m paying £38 states £35 on their site but £38 when bill comes in! for ‘super fast fibre’ which is a load of crap, I have NEVER received their minimum, let alone what they advertise!! It’s up then down not reliable at all. So bad then it even cuts out on my Alexa when only playing a song!! Last time I’ve ever known it to buffer was probably about 20 years ago when I worked in publishing but at last then we was all connected to internet. Mine struggles with 2 Xbox consoles and 4 mobile phones (3 of which have there own unlimited data anyway) and an Alexa!! Complaint after complaint. As well as all the thing other reviews have complained about rather than repeat, same things also happened to me! Done tests, had openreach out, still awful!!
    The customer service reps are not only miserable, but very rude and my god do they torment the living day lights out of you, call after call after call! Friday was a record for them two courtesy calls with in 20 mins of each other?? Then again this morning at 8am... why would anyone want a bloody courtesy call at 8am when your getting kids ready for school? Absolute joke! These nuisance calls a couple of weeks ago, where hitting 8-10 calls a day and they where the ones I answered!!
    Another incident I’ve had was, I was 3 days late playing my bill which was due on a Friday on the Monday I called them up to pay on my card which I was told was £38 the payment went through then Tuesday morning they was chasing me again for a £10 late payment fee! I wasn’t disputing the late payment fee but for gods sake the next day, really? They tormented the life out of me! Never known a provider like them ever!

    Sick to death of them to be honest it’s all the time now if it’s not one thing it’s another! If I’d of known then what I know now I would of never entered into a contract with them!
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with them. You will regret it. They tell you different things, The internet is super slow and when you cancel it and provide proof they tell you nonsense on the phone but don't actually do it. We have complained several times every time they tell you different things and after months not being with them they still charge you and on the phone says that is not even your last bill. We only been with them for 2 weeks and didn't receive the fast internet we paid for. You will be blocked from our credit card.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
    Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
    I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.

    Below are the details:

    1) The package was agreed and paid for on 19 July
    2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
    3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
    4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
    5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
    6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
    7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
    8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Don’t waste any time with them because sure as hell they will waste yours...

    All that’s going to happen is they will give you a dsl, but that’s all you’ll get. Aside from the bills and and the multiple problems that come with signing up with them.

    You will get the dsl because once they get that going they count it as being connected or live and from that day on if not the months leading up to it will be a living hell.

    P.s they put you live to enter you into a contract but you won’t get internet. Just a load of bills and a 150 quid call out fee only planned by them. And a disconnection fee for a connection you’ve never had.

    I dare you go with Italk. It would be the worst mistake your life!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them.
    Would definitely recommend to stay clear of this broadband provider
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Comments
    I feel very very sorry for anybody who makes the decision to go with i talk for their internet. To say I have been massively let down would be an understatement. PLEASE DO NOT SIGN UP WITH THIS DREADFUL COMPANY. I was a customer for almost a year when on Xmas day 2019 my internet went down. I then waited until the day after boxing day to report the problem when I knew the office would be open after the hols. I was advised to check various parts of the equipment to check for damage etc and to also replace the microfilter, which I did. This didn't resolve the problem. New year's Eve an engineer from openreach came out and replaced the line outside. He suspected the Reuter was possibly faulty. Still no internet. In the meantime I was revising for an exam and had no access to my online course. This went on for nearly a month, my kids also asking daily when we would have internet again. So, in pure frustration I made the decision to go with Virgin Media instead which has so far been very good. I'm now receiving constant communications from i talk chasing me for over £100. I wish they had contacted me as often when I was without a service. On checking my bank today I can see they have managed to take the money, despite cancelling direct debit and getting a new bank card to stop any payments being taken. For them to believe I owe them after having no internet for almost a month and over the Xmas period and all the hassle and phone calls I went through is a liberty. To say I am livid would be an understatement. They haven't a clue what they are doing. Stay well clear !
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
  • Reviewer
    Location
    Nottingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
  • Reviewer
    Location
    Notts
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service
  • Reviewer
    Location
    Penwortham preston
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.