120 Customer Reviews over 12 pages
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- Location
- west sussex
- Reviewing
- italk
- Date
- 2022-07-14
- Location
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- Location
- Liverpool
- Reviewing
- italk
- Date
- 2022-06-22
- Location
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- Location
- Peterborough
- Reviewing
- italk
- Date
- 2022-05-27
- Comments
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This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk
- Location
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- Location
- Barnsley
- Reviewing
- italk
- Date
- 2022-05-26
- Comments
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Perfect to be honest, never had an issue with our connection, we had multiple devices online at once and never had an issue, even down to cancelling everything was fair and simple
- Location
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- Location
- Teesside
- Reviewing
- italk
- Date
- 2022-05-04
- Comments
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Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
- Location
-
- Location
- Reviewing
- italk
- Date
- 2022-05-02
- Location
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- Location
- North of Scotland
- Reviewing
- italk
- Date
- 2022-04-23
- Comments
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Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
- Location
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- Location
- Oswestry
- Reviewing
- italk
- Date
- 2022-04-14
- Comments
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Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
- Location
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- Location
- None of your business
- Reviewing
- italk
- Date
- 2022-03-31
- Comments
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If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.
Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
- Location
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- Location
- Scarborough
- Reviewing
- italk
- Date
- 2022-03-25
- Comments
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We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.