806 Customer Reviews over 81 pages
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- Location
- Bristol
- Reviewing
- John Lewis Broadband
- Date
- 2022-08-22
- Comments
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I wish i has seen the reviews . How can John Lewis trash their brand with this service. Customer Service is appalling , nothing works not even the website
Still within 14 days - think i will cancel
- Location
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- Location
- Glanvilles Wootton
- Reviewing
- John Lewis Broadband
- Date
- 2022-07-25
- Comments
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Waiting 4 weeks for reconnection. Eventually discovered unable to offer digital phone. Absolutely useless. Plusnet no better. Neither should be allowed to continue with appalling customer service. Take my advice DO NOT USE
- Location
-
- Location
- Devon
- Reviewing
- John Lewis Broadband
- Date
- 2022-07-08
- Comments
-
stuck with John Lewis for a year ,low speed, website that jitters so can never read bills fully, changed to new provider at end of year informed John Lewis .JL then sent email to tell me they had stopped my transfer to different provider, rang them to ask why as they had no right to do this ,put me on hold for ages, dismissive unhelpful before admitting mistake.
- Location
-
- Location
- UK
- Reviewing
- John Lewis Broadband
- Date
- 2022-07-02
- Comments
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Apart from the obvious the speeds I have now understood why I was offered so much and received so little in the way of fine Lewis service, it seems to me living in a block of flats that I am not the only one receiving broadband service from my account, I explitively said I do not want the account to be written up as the blocks account, working from home our office wants and needs the professionalism that individual fibre into your home not the block and then disseminated amongst the residents who got to t
City Fibre first as it came in off the street directly into a private home and dished out from there, not my private home someone else got the ONT box directly into there flat it's no wonder business has tailed off, I'm just wondering how I hold Lewis accountable this is account service theft on an unimaginable scale if this is why you can only get John Lewis Broadband down a copper wires ie: the telephone landline they are garnishing extra customers by dividing your individual account service.
How do we know ,by the new doorbells appearing next to the outside intercom box whilst the recipients ditch the doorbell cable that's already buried in the block for stolen broadband and installed a dodgy little bell outside next to the intercom.
The installers in a grey van..
- Location
-
- Location
- Edinburgh
- Reviewing
- John Lewis Broadband
- Date
- 2022-07-02
- Comments
-
The poorest broadband service yet. Never in the year have I had the speed promised and the customer service was rude and unhelpful. Never again going back to the main players. Increased my plan by 30% after 8 months so read the small print.
- Location
-
- Location
- West Sussex
- Reviewing
- John Lewis Broadband
- Date
- 2022-06-16
- Comments
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After 6 months of intermittent drops in service I changed to BT full fibre. John Lewis continued to debit my account, including one payment taken even after I informed them what was going on. Then they had the damn cheek to tell me I have to wait for 20 days for a refund of MY money which they had taken WITHOUT authorisation. When I told them they had 24 hours to send me a refund they stonewalled me. Do not ever choose this bunch of amateurs for anything. Appalling behaviour.
- Location
-
- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2022-06-09
- Comments
-
always say unfortunately unfortunately, never use the brain to sort out the problem.any one want to sign in the contract for this company then you ready to listen to the word:unfortunately if one day you need help sort out the problem.
Be careful!
- Location
-
- Location
- Billingshurst
- Reviewing
- John Lewis Broadband
- Date
- 2022-06-04
- Comments
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Never get the speeds they promised and even after their engineer confirmed the terrible speeds, they still refuse to help. Don't do it. Don't get broadband from an appliance store
- Location
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- Location
- London NW8
- Reviewing
- John Lewis Broadband
- Date
- 2022-05-25
- Comments
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Overpriced compared to competitors. Failed to supply minimum guaranteed speed. Do not use this service.
- Location
-
- Location
- Manchester
- Reviewing
- John Lewis Broadband
- Date
- 2022-05-19
- Comments
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Currently switching to another provider and we were cut off 5 days early by John Lewis Broadband with no explanation - upon calling customer service was told there was nothing they could do despite us being promised on an earlier call that our service would continue right up until the new provider took over.
Very poor service, would not recommend.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.