KCOM Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for KCOM.

Recent Customer Ratings for KCOM

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3 stars

Based on 100 customer ratings since 2020-02-17 (Show all time ratings)

Visit KCOM   Read our KCOM buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

97 Customer Reviews over 3 pages

  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I rent a flat in Hull during the week but live in a big City the rest of the time. There I get the choice of Virgin fibre (have the 200mb link and actually get about 203mb) or BT. With BT you get the choice of Sky, EE, TalkTalk and so on. In Hull you get the choice of KC and take it or leave it... I pay about the same at home for uncapped fibre as I do for ADSL capped in Hull. Now I have been without broadband for over a week as I have a Zyxcel router. Oh the joys of waiting in a contact centre queue. KC you seriously need competition...
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    KCOM should be investigated by the Trading Standards authority for false advertising. Does not provide the service it promises. Says it is building the 'ultra fast city' yet we have the worst broadband speeds in the UK!
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most terrible provider ever. Terrible customer service and the speed is a joke. Been waiting for an engineer for 2 weeks to fit a socket and he couldn't get an access to the DP box and told me that he will be able to come back next day. But when I spoke to KCOM team to explain the situation, they've booked the next appointment in another 2 weeks time!! And it's impossible to change the provider because of their contract and therefore i'm now stuck without any broadband for 4 weeks, and that's in the best case scenario because they've always seem to have some sort of one problem after another, and I can't even go to another provider. Try to avoid, it's not worth it.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most stupid company. I have a deadline tonight, my internet is not working and I cannot get any help because is Saturday evening. I detest it!
  • Reviewer
    Location
    HULL
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking can't believe they get away with the price they charge us for the service contacted customer support and total waste off time.
  • Reviewer
    Location
    Little Weighton
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's not possible to give minus stars or I would! Kcom is the worst broadband provider I have EVER had to use! £65 month, 5-10 mbps download and 0.2 upload!! plus constant disconnections of around 10-40 A DAY for the last year! Tech help told us we need lightstream to cure problem, next door neighbor has it, but Kcom sales won't let us have it!!
    Three 4g unlimited data sim £24 month 35-60mbps download and up to 20mbps upload speed coming to village shortly.....If KCOM don't fix it soon we WILL be leaving!!!
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a shocking Internet provider I have nothing but problems with mine, just keeps turning off all the time.
  • Reviewer
    Location
    hessle
    Reviewing
    KCOM
    Date
    Comments
    Absolutely abismal service, 40.00 a month for 5meg at best, continually drops out and at 5pm don't even bother until 9pm. I detest this company, but I can not go anywhere else. My phone is faster. I had a Kcomm engineer down and he knew less than me, he had not even heared of a surface pro..I would recommend an unlimited phone package before signing up to this detrius
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgust of a company. How dare they advertise an average of 14mbps for may area yet give us under 1mbps! They have delayed Lighstream a number of times (I know technical problems are inevitable, but KCOM continuously let customers down). 4

    Their customer service isn't any better! They assured me I was guaranteed to get the advertised speed, even though I have provided them evidence I don't even get 1/10 of that!
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never have I ever been treat so poorly from a company which I'm paying out the nose for them to treat me like a fool it's 11pm and I'm receiving 2mbs download... not even 1md upload. To be told just use a wired connection.... like I live it the 90s for crying out loud... I'd say do not use but that's hard when they hold the city to ransom. STAY AWAY!!!!!!!!
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Very happy with kcom. I have to admit, I was a bit apprehensive about getting kcom (as if I had a choice) due to friends sayin how bad they are. I have had decent broadband speeds, albeit fibre can't come quick enough, and the support I've had has been pretty good. Downside is the price of the broadband and the fact that its not unlimited unless you pay more. Overall, can't really complain about the service.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After the second time of waiting 5 hours next to the door for an engineer to arrive I am now £240 out of pocket and 4 weeks without Internet. No leaflet through the door,no missed calls.

    When I say they never turned up customer services don't believe me. I am tired of this.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its futile even contacting KCOM because they really don't care. I have travelled the third world and had a better service in a Nepalese village. KCOM just don't care....
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    cost a fortune for little downloads speed absolute rip off, in this day and age there is no competition in the local area its KCOM or nothing
  • Reviewer
    Location
    HU6 8QW
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Always very much below the speed promised (and paid for) Told I cannot change ISP in this area. Kcom has monopoly
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute disgrace. I pay £36.00 a month for a download speed of 2.64 mbps, more than 17 mbps below the national average. I actually have found that I have resorted to using my phones 3G instead of broadband at home because it is much faster. Unable to even choose a different company as there is no competition to them in Hull. They should be shut down.
  • Reviewer
    Location
    HULL East Yorkshire
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    As I live in Hull, I cannot change my server
    You must be aware that Hull has its own telephone service. There appears to be many dissatisfied customers here. When I first got broadband it was good, but recently it has declined here and seems to be getting slower each month.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.