699 Customer Reviews over 70 pages
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- Location
- Port Glasgow
- Reviewing
- NOW Broadband
- Date
- 2024-04-05
- Comments
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Tried to set up now broadband as the cheapest, website makes you put in bank details and doesn't leave you able to request a set up date, but to set a date for engineer to visit, which now realise is the date, but you can't change the date, request set up date everything leads to calling customer service which is abroad hard to understand, where they keep you waiting while they ask colleagues, update your account, then can't do this simple request think this is a scam to keep people on phone for long time and then results in telling you to call back in a day or two, ended up just requesting cancellation and asked for email to confirm cancelled, didnt get anything, only a customer survey which I completed. I am a rational person and wanted cheaper broadband but now reading other reviews realise that any problem would result in calling the helpline and really shoddy rude 'service' and I hadn't even got to starting with them, however doing this enabled me to get a better deal from my current provider as they had gone to the step of requesting having the same number from my provider.....DONT DO IT!
- Location
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- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2024-04-03
- Comments
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At last with Plusnet. Funny that Now said the upload speed was excellent, it must be me… there is nothing they can do… I was instructed to raise the router/ take it away from the radiator/ get nearer to it.. etc etc . For 4 months I have paid for a service that did not work although Now couldn’t do anything. They closed the line so it’s taken a while to change to Plusnet but it is lightening quick. Amazing instant change!!!
- Location
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- Location
- Pickering
- Reviewing
- NOW Broadband
- Date
- 2024-04-03
- Comments
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I had a contract for phone and broadband that was billed at £23.50 per month.
I received an email reminder on the 2nd February 2024 that my contract was about to end saying it will continue at 23.50 per month if i do nothing:
"Do nothing and continue with your existing membership for £23.50 a month".
Further down the email it says:
Keep what you have:
From 03/03/2024 you will pay:
£23.50 a month
(No contract, keeps rolling unless cancelled, cancel anytime)
Super Fibre
63 Mbps Average Speed, Unlimited Downloads, includes Line Rental
Anytime calls
To choose this option you don't have to do a thing.
However my bill for March was £46.50, an extra £23!
I have called Now and was told that I should have scrolled to the end of the email for further details.. I was also told that the offer was no longer available and the new contract would be £33 per month.
Misleading and deceitful communication. AVOID!
- Location
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- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2024-04-01
- Comments
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Signed up for broadband in 2022 as it was a good offer online. This offer wasnt available in the end as id had to call them to confirm it and the agent put the offer through. I therefore asked them to cancel it within the cancellation which they failed to do. They sent the equipment out anyway but this wasnt received due to my household having COVID. They were aware of this and still didnt cancel. They have been told on more than one occasion they arent providing a service and to stop taking payment but again they didnt. The customer service is non existent, they are useless. I expected they had cancelled after my last correspondance but they didnt and I only realised when they sent me an email informing of price increases (feb 2024). Once again i have asked them to cancel and this time they have acted appropriately or at least say they have, but they are refusing to refund the money for the sercive they havent provided. They have offered a "gesture of good will" which is no where near the amount they have stolen from my account. The email received from the 'manager' was simply incoherent babbling with no meaning, substance or resolution. I will be taking this issue further and luckily the account they had is linked to my credit card and so i will raise a charge back and see if i can get the money back that way. If you are looking for broadband, Tv, or any service, do NOT touch Now!!
- Location
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- Location
- Stockport
- Reviewing
- NOW Broadband
- Date
- 2024-03-29
- Comments
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Con men I took out a £17.99 a month plan and on checking now taking £36-50 a month without my authorisation and have been doing so since last september
- Location
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- Location
- Wakefield, West Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2024-03-29
- Comments
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Absolute joke. Avoid Now Broadband like the plague!!! Incompetent company based abroad somewhere. Customer service is absolutely diabolical. No actions taken to resolve complaints and communication is terrible and hard to understand the agents! If I could give 0 stars I would. I'm really frustrated and annoyed
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2024-03-26
- Comments
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If I could give ZERO I would.
I had my internet from NOW installed beginning of January. From the day after the engineer arrived internet didn't work. I reported the fault 9th March on moving into the property. NOW confirmed they will send an engineer round . I received a text message the beginning of the week confirming the engineer will come round and replied yes to being at home that day. The morning of the visit came, I receive another text message confirming the engineer will be round between 1-6pm and that if no one is in you may be charged £25. I stayed at home the afternoon waiting for the engineer to come, only for 5.30pm to roll around with no engineer in sight. I call customer service to find out no one was ever going to come because it is an external issue. I asked to be cancel my membership and be reimbursed for the loss of service I incurred. This still hasn't happened. Multiple phone calls to CS only to find out I will only be refunded £12!?! After I've paid £80 for a service that never worked and that also wasted my day and meant I had a loss of income on the day that I waited for the engineer to come. Useless, time wasters, rude, disrespectful. Don't go with this company.
- Location
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- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2024-03-24
- Comments
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0840 on a Sunday morning and trying to talk to someone at Now. Taken through various menus which you have to listen to in full before you are allowed to select an option. Then advised the department is closed. Opening hours are 0830 to 2000 7 days a week. Standard fare from another parasite company that exists to provide minimal service while trying to bleed as much money as possible from their customer base.
- Location
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- Location
- Walthamstow
- Reviewing
- NOW Broadband
- Date
- 2024-03-19
- Comments
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I never write bad reviews, but I'm absolutely forced to with this shoddy service
Meant to install on a Thursday, engineer never turned up, called to complain then they rearranged later this week, never turned up again and customer services blamed me for this despite getting confirmation, and refused to do anything to help stating that open reach was an external service, which whilst is true to not care about a customers predicament when I explained I was in desperate need for wifi for work is extremely unprofessional.Immediately cancelled and once I switched to Vodafone things where sorted in the week. Avoid now broadband like the plague as they clearly don't value the customer
- Location
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- Location
- Harrogate
- Reviewing
- NOW Broadband
- Date
- 2024-03-19
- Comments
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Avoid at all costs. Used to be really good when the CS team were in Ireland & had authority to change things. Now, it's all scripted from somewhere abroad and the CS (I use that term VERY lightly can only go through the pre-defined motions of the script provided. A lot of dropouts of the service, almost daily although when it worked, the speeds were as advertised but the frequency of this happening has reduced drastically. The router provided has an appalling range and very difficult to get the settings from to move to another type.
The final straw however is the intentionally deceitful wording on the email they send when the contract has around a month to run... I followed the instructions as copied & pasted below:
"Do nothing and continue with your existing membership for £23.49 a month. Or Pick from one of the packages available to you below".
I did nothing and then received saw that NOW had charged me £46.50. Queried it and they said to check the very bottom of the email where buried is a small section saying you'll lose your discounts. Cynical, misrepresentation & just downright sneaky. No offer of a refund & the new offer I could have was worse than the offers available for existing customers. CS could not care that I was leaving & just said that i need to give 2 weeks notice if I did.
Like others, I'll be forwarding the email onto the ombudsman for investigation.
Don't do it, I stayed as long as I did as they were the only ones offering a monthly rolling contract, with that gone & them just being a "me too" now, definitely not worth putting up with the almost non existent CS, poor speeds, dropouts & almost not for purpose router. You have been warned! Not just by me but read below too...
- Location
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