345 Customer Reviews over 9 pages
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- Location
- Hampshire
- Reviewing
- NOW Broadband
- Date
- 2020-04-01
- Comments
-
I would give them zero stars if I could.
Appalling customer service, couldn’t care less what you think only interested in money huge mistake signing with them.
I have lodged a formal complaint against them with the regulator.
If you are thinking of using any of Now TV services, DONT.
GO anywhere else then with them
- Location
-
- Location
- Belfast
- Reviewing
- NOW Broadband
- Date
- 2021-09-22
- Comments
-
Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2020-09-05
- Comments
-
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2018-04-13
- Comments
-
Worse company I have ever dealt with.
BELIEVE ME, DON’T EVER CONSIDER THIS COMPANY.
Finding the customer sevice number when needed is requires an assignment itself. And when you, you get some seriously bored staff that don’t give a toss about your problems with an atritude and rude. They have this sort of tone that gets you and develops into an arguement. That pissed me off and I regretted the moment I signed up. But when it comes down to payments, their systems never shuts down, and their is always people availble to make payments.
When the net is slow, they don’t let you know. When the net is out, they don’t let yoy know. You are just unvalued.
ABSOLUTEY HORRIBLE, I WISH YOU SHUT DOWN AND NEVER EXIST.
- Location
-
- Location
- Hatfield
- Reviewing
- NOW Broadband
- Date
- 2020-02-23
- Comments
-
The only problem I had was the Broadband box kept on resetting itself but problem solved within a few days of them sending out a new router other than that broadband speed quite high hi very good no cutting out no issues customer service has been polite I would recommend it
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2020-01-11
- Comments
-
Absolutely poor. They screw up, blame the customer and then charge to close the account. Don't use them!!!
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2021-04-30
- Comments
-
I watch TV shows on my phone, us using data because this cannot handle the basics.
- Location
-
- Location
- Bury st edmunds
- Reviewing
- NOW Broadband
- Date
- 2019-05-25
- Comments
-
The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center
- Location
-
- Location
- louhhborough
- Reviewing
- NOW Broadband
- Date
- 2021-06-12
- Comments
-
absolutley shocking broadband. I have one the best package available with a "promised" 63 mbps. When I try to play on my ps4 or stream videos I am at around 800 kbps which is 1990 esque Internet speeds. Would not recommend for anyone who wants to do a simple Google search. Save yourselves
- Location
-
- Location
- Ashington
- Reviewing
- NOW Broadband
- Date
- 2020-02-12
- Comments
-
Found them a mixed bag. The actual broadband has been pretty good (good speeds and wasn't too bad for dropping out). The online account system is pretty minimal though and does not confirm what your contract end date would be (you have to work this out from your timeline and original email stating contract length). They also do not inform you when you are nearing the end of the contract, they just up your DD without notice. I contacted them regarding this saying it's ridiculous that they make it so difficult to find your contract end and that they should be at the very least emailing you as a courtesy to say your bill is changing. I did get a fairly quick response but it basically said your end date will have been in your joining instructions...
- Location
-
- Location
- Aberdeenshire
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Location
-
- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-11-13
- Comments
-
Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left
To go back to original supplier who said they would get my number back
So how could now not manage
Hopeless
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-10-15
- Comments
-
Very happy with customer service and ease of speaking to someone. Had an email about contract coming up for renewal and a new offer (same price as before). Had to go through a few 'press this number' things when I called but then got to speak to someone right away with no delays. As it was too early in the morning for the team who do new contracts they organised a call back 20 minutes later and switched me onto a new contract in minutes. Efficient and helpful.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-24
- Comments
-
There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
- Location
-
- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2019-11-04
- Comments
-
I marked the reliability down because I did have ongoing problems for a few months but this was mainly my fault. I changed from Sky to Now TV about 18 months ago, as expected, the Now TV internet worked without any need to change the old connections or Sky Q hub. When I started to experience problems, I suspected it was probably down to the router, however, I delayed connecting the Now TV hub due to my own laziness and not wanting to reconnect the many devices to the new hub. Last night I gave in as the speeds had become unusable, since then, everything has worked just fine and we don't even need the wifi booster that had been necessary to get wifi upstairs without the Sky Q multiroom box.
In response to the reviews claiming terrible customer service, I've found them very good when I have bothered to contact them. When moving house, the change was quick and seamless (much better than past experience with Sky and BT), even extending the special offer I got when I signed up without extending my contract, giving me the reduced fee long after I was free to leave.
All in all, I think for the price, they offer a good service. You get what you pay for and if you want better speed and reliability, it's going to cost more.
- Location
-
- Location
- HAWICK
- Reviewing
- NOW Broadband
- Date
- 2019-10-15
- Comments
-
I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-12
- Comments
-
I really regret having bought NOW TV Broadband. As we're currently working from home due to the virus, the internet is the one thing we desperately need working and for the last few months its given us nothing but grief. It's so slow that we can't even stream movies so I feel like I'm wasting money on tv subscriptions. I spoke to NOW TV over the phone and they mentioned there was a problem with the box so sent us a new one (customer service was actually quite good and box arrived promptly). But the second it arrived we had exactly the same problem. I originally chose NOW TV because I'd only have to pay £18 a month but its just not worth the money or hassle. I'd be happier paying more with another provider as long as it means we have a reliable internet connection. Please stay away from NOW TV Broadband, I wish I'd read the reviews before buying!
- Location
-
- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2018-11-01
- Comments
-
We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
- Location
-
- Location
- Hove
- Reviewing
- NOW Broadband
- Date
- 2018-04-28
- Comments
-
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more.
The way I see it is if you're getting ADSL rather than cable, it all comes through the same BT lines anyway so the only real variables are traffic management (ie. throtttling) and customer service. NOW doesn't throttle (thumbs up) and customer service have been quick to get through to, speak proper English (well for Irish people anyway :-)) and quite efficient. Why pay more? For a more 'reputable' company? Its just marketing trust me - they're all jokers at the end of the day ;-)
- Location
-
- Location
- Eastleigh
- Reviewing
- NOW Broadband
- Date
- 2020-05-21
- Comments
-
NOW TV reports 40Mbps download speed but broadband.co.uk reports 13.06 Mbps. After phoning NOW TV it sped up to 40Mbps on NOW TV and 19MBps on broadband.co.uk .
- Location
-
- Location
- sheffield
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
-
Avoid like the plague! They have a billing system that is terrible and will not take the payment when it is due. Their online bills system does not work and you get fobbed off when you call about it. The retentions staff speak to you like you are a piece of garbage! Cannot physically wait to move away from them! Even talk talk are better and that is saying something
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2020-12-29
- Comments
-
So bad with the outage yesterday and no information about it until today. No apologies, Also they are underhand in tricking people into extending contracts to reduce prices they have mandatory increased. I’ll never trust them again and am leaving to go elsewhere. I hate them !
- Location
-
- Location
- King's Lynn
- Reviewing
- NOW Broadband
- Date
- 2018-04-04
- Comments
-
Don't even think about NowTV Broadband! Placed an order then got a phone call saying it was cancelled and that I would have to phone up the next day and re-order! WHY? No answer. So, foolishly I did. 2 days later another phone call saying they couldn't do the switch over and that I would have to- unlike any other broadband provider I've had previously. Customer service is a thick Irish accent which I couldn't understand either. Whoever wrote the positive review I suggest is a NowTV employee, has to be. Utter rubbish. I cancelled immediately.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
-
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.
I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.
At this point I have stopped contacting them and have contacted my bank to raise a dispute.
I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.
DO NOT DEAL WITH THIS COMPANY.
- Location
-
- Location
- south west london
- Reviewing
- NOW Broadband
- Date
- 2021-07-19
- Comments
-
the speed is variaable and most of the time is dead i had them before when they used to be sky i wonder why i had them again thniking they might have improve with changing there name from sky to now its sooooooooo anoying my kids cant do online home work i cant do my daily task online only some time of the day lets say one hour or so it become ok then drops the signall very very very poor service not worth penny
- Location
-
- Location
- Ellesmere Port
- Reviewing
- NOW Broadband
- Date
- 2019-04-29
- Comments
-
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
-
Absolute RUBBISH! COMPLETE RIP-OFF. The past half a year it's been dreadful. Keeps dropping and disconnecting over 20 times a day even though it's only being used on a single device at a time to just do general light browsing. Last time I did a speed check the download speed was 2.62 and the upload speed was 0.48! For approx £20 a month that is the biggest ripoff! Honestly do not bother. Thankfully, it was only a 12 month contract and I'll be switching to a different provider by the end of this month.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-04-17
- Comments
-
I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed.
As the customer service is good (calls are answered quickly by a human) when complaining about the signal from router, I accepted the advice that the signal will take 10 days to regularise to get to its proper speeds - 10 days have passed I still have problem on WiFi from router, now I do not have a connection upstairs as it is "out of range" before it just dropped out constantly!
Although the plugged in devices downstairs work well (reason I gave 3 stars) the WiFi signal is very poor in rooms away from the hub and out of range upstairs. I have tried all of the recommendations; hub is not by TV / metal however it cannot be put in the middle of the house as it needs to be plugged into the BT phone socket.
NowTV Fibre Combo is not a service I can keep - I do not want to buy router extenders just to see if I can get the service I had with previous provider.
I do regret joining NowTV for fibre combo, the entertainment pass is good but can be used with a better internet provider.
I will be changing providers, even if it means being without internet for a week or so AGAIN, as I need internet upstairs for streaming music and for my FireTV Stick.
If you are in a bedsit or only use Ethernet connection it would be good for you, otherwise avoid!
- Location
-
- Location
- Biddulph
- Reviewing
- NOW Broadband
- Date
- 2019-07-27
- Comments
-
Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF
- Location
-
- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2020-01-28
- Comments
-
Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
- Location
-
- Location
- Greenhithe
- Reviewing
- NOW Broadband
- Date
- 2021-05-18
- Comments
-
Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-01-06
- Comments
-
I waited over 2 months since joining Now TV and still had no internet or phone service! I had to do all the calling and chasing. No updates. I was always promised an Engineer would come out within 5 days but this Engineer never appeared in over 2 months. I was then charged for the privilege of no service whatsoever, promised a refund which never materialised. Funnily enough after wasting over 2 months of my life, which cost me money, & zero compensation, I cancelled my ‘services.’ I am now with Virgin Media who in comparison were helpful, quick, easy, and better all round! I WOULD NEVER RECOMMEND NOW TV TO ANYONE, DON’T WASTE YOUR TIME WITH THIS SHOCKING COMPANY!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
-
AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
- Location
-
- Location
- Bognor Regis
- Reviewing
- NOW Broadband
- Date
- 2021-05-23
- Comments
-
not reliable at all, goes off for no reason, speeds are not even close to advertised(even when using ethernet), the router they provide has terrible range
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-15
- Comments
-
Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2018-08-28
- Location
-
- Location
- Streatham
- Reviewing
- NOW Broadband
- Date
- 2019-10-02
- Comments
-
Waste of time and money - AVOID
We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.
Typing that out it's so bad it almost seems made up but they really were that incompetent.
- Location
-
- Location
- Ribble Valley, Lancashire
- Reviewing
- NOW Broadband
- Date
- 2020-02-29
- Comments
-
I am very pleased with the standard of service that's been provided. The line has by and large been very reliable and stable, and in the entire first year there has been only one episode of outage which lasted overnight. I can't fault the service provided by the call centres either, they factored in my request as an existing customer for better terms in my new contract.
I would highly recommend this provider.
- Location
-
- Location
- Lodnon
- Reviewing
- NOW Broadband
- Date
- 2020-03-30
- Comments
-
No words how bad they are. Waiting two weeks for line to go live and after calling them every day now they told us that we have to cancel contract and make new one. They ensure us before that NO engineer work is needed because previous tenant was with them but now they changed their mind and will send us second box and if engineer work is needed it will be in June! Also on their official page you can find information that they will give you £5 back for every day of delay, looks like we will have free internet for next 6 months.
Not recommend, avid NOW Broadband!
- Location
-
- Location
- South East
- Reviewing
- NOW Broadband
- Date
- 2019-12-04
- Comments
-
AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.
All of my previous ISP's were providing a good service with no service issues.
MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.