549 Customer Reviews over 14 pages
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- Location
- Hampshire
- Reviewing
- NOW Broadband
- Date
- 2020-04-01
- Comments
-
I would give them zero stars if I could.
Appalling customer service, couldn’t care less what you think only interested in money huge mistake signing with them.
I have lodged a formal complaint against them with the regulator.
If you are thinking of using any of Now TV services, DONT.
GO anywhere else then with them
- Location
-
- Location
- Belfast
- Reviewing
- NOW Broadband
- Date
- 2021-09-22
- Comments
-
Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2020-09-05
- Comments
-
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2018-04-13
- Comments
-
Worse company I have ever dealt with.
BELIEVE ME, DON’T EVER CONSIDER THIS COMPANY.
Finding the customer sevice number when needed is requires an assignment itself. And when you, you get some seriously bored staff that don’t give a toss about your problems with an atritude and rude. They have this sort of tone that gets you and develops into an arguement. That pissed me off and I regretted the moment I signed up. But when it comes down to payments, their systems never shuts down, and their is always people availble to make payments.
When the net is slow, they don’t let you know. When the net is out, they don’t let yoy know. You are just unvalued.
ABSOLUTEY HORRIBLE, I WISH YOU SHUT DOWN AND NEVER EXIST.
- Location
-
- Location
- Hatfield
- Reviewing
- NOW Broadband
- Date
- 2020-02-23
- Comments
-
The only problem I had was the Broadband box kept on resetting itself but problem solved within a few days of them sending out a new router other than that broadband speed quite high hi very good no cutting out no issues customer service has been polite I would recommend it
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2020-01-11
- Comments
-
Absolutely poor. They screw up, blame the customer and then charge to close the account. Don't use them!!!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-27
- Comments
-
Awful, so slow it won't even open emails properly.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2021-04-30
- Comments
-
I watch TV shows on my phone, us using data because this cannot handle the basics.
- Location
-
- Location
- Bury st edmunds
- Reviewing
- NOW Broadband
- Date
- 2019-05-25
- Comments
-
The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center
- Location
-
- Location
- louhhborough
- Reviewing
- NOW Broadband
- Date
- 2021-06-12
- Comments
-
absolutley shocking broadband. I have one the best package available with a "promised" 63 mbps. When I try to play on my ps4 or stream videos I am at around 800 kbps which is 1990 esque Internet speeds. Would not recommend for anyone who wants to do a simple Google search. Save yourselves
- Location
-
- Location
- Plymouth
- Reviewing
- NOW Broadband
- Date
- 2022-03-26
- Comments
-
Tried to get an assessment of area coverage but doesn't recognise my landline number as valid. I tried repeatedly, I know my own lanline number, I've had it for 11 years. Tried to contact customer service but just not available, so no solution. Anyway, seems they don't really want paying customers or to provide solutions so may have dodged a bullet.
- Location
-
- Location
- Plymouth
- Reviewing
- NOW Broadband
- Date
- 2022-06-20
- Comments
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Couldn't even get started. Coverage checker wouldn't recognise my phone number which I've had for 20 years. Contacted a rep on Twitter, showed them the screenshot, then they told me to phone them on a number which I had to pay for. If that's how they treat potential customers, it's a bad sign, so will avoid.
- Location
-
- Location
- Ashington
- Reviewing
- NOW Broadband
- Date
- 2020-02-12
- Comments
-
Found them a mixed bag. The actual broadband has been pretty good (good speeds and wasn't too bad for dropping out). The online account system is pretty minimal though and does not confirm what your contract end date would be (you have to work this out from your timeline and original email stating contract length). They also do not inform you when you are nearing the end of the contract, they just up your DD without notice. I contacted them regarding this saying it's ridiculous that they make it so difficult to find your contract end and that they should be at the very least emailing you as a courtesy to say your bill is changing. I did get a fairly quick response but it basically said your end date will have been in your joining instructions...
- Location
-
- Location
- Aberdeenshire
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2022-02-20
- Comments
-
Been with them for 2 years now and just renewed. Never really had any great problems. Overall great value for super fibre. I’ve noticed some buffering late at night but not an issue as no one is particularly maxing out Wi-Fi in our household then.
- Location
-
- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-11-13
- Comments
-
Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left
To go back to original supplier who said they would get my number back
So how could now not manage
Hopeless
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-10-15
- Comments
-
Very happy with customer service and ease of speaking to someone. Had an email about contract coming up for renewal and a new offer (same price as before). Had to go through a few 'press this number' things when I called but then got to speak to someone right away with no delays. As it was too early in the morning for the team who do new contracts they organised a call back 20 minutes later and switched me onto a new contract in minutes. Efficient and helpful.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-24
- Comments
-
There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
- Location
-
- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2019-11-04
- Comments
-
I marked the reliability down because I did have ongoing problems for a few months but this was mainly my fault. I changed from Sky to Now TV about 18 months ago, as expected, the Now TV internet worked without any need to change the old connections or Sky Q hub. When I started to experience problems, I suspected it was probably down to the router, however, I delayed connecting the Now TV hub due to my own laziness and not wanting to reconnect the many devices to the new hub. Last night I gave in as the speeds had become unusable, since then, everything has worked just fine and we don't even need the wifi booster that had been necessary to get wifi upstairs without the Sky Q multiroom box.
In response to the reviews claiming terrible customer service, I've found them very good when I have bothered to contact them. When moving house, the change was quick and seamless (much better than past experience with Sky and BT), even extending the special offer I got when I signed up without extending my contract, giving me the reduced fee long after I was free to leave.
All in all, I think for the price, they offer a good service. You get what you pay for and if you want better speed and reliability, it's going to cost more.
- Location
-
- Location
- Norfolk
- Reviewing
- NOW Broadband
- Date
- 2022-06-05
- Comments
-
The price is good, I’m sure the service is good, but the routers are sh1te. I was with talk talk previously for 8 years and only changed due to seeking a better price. The router signal quality is awful. I can sit 25 feet away with a clear line of sight to the router and not have a full signal. The signal is dropping out all the time too. There is no point in having super fast fibre if the routers are cheap and rubbish. I am yet to find a way of reporting this issue to Now as they seem to make it impossible to contact them, hence why I am leaving reviews. If the supplies better quality routers like talk talk do, it would be great.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-10-18
- Comments
-
Outrageous customer service. They missed multiple appointments and lied about us not being at home while we waited all day at home not being able to go to work serveral times over the course of one month. When you called their customer service, no one knew what was going on and the only suggestion was that we keep waiting.
Turned out they have pushed back the go live date by one month and offered £40 compensation when we should have received more than £100 by the calculation on their website. While we made a complaint, they said 'there is nothing more we can do' and offered us £0 evntually.
6 months have passed and we did not receive any compensation. Big outrageous liars.
- Location
-
- Location
- HAWICK
- Reviewing
- NOW Broadband
- Date
- 2019-10-15
- Comments
-
I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2022-01-10
- Comments
-
Awful. Left me waiting 8wks for setup then told me there was nothing they could do they’d cancelled the order and no compensation.
- Location
-
- Location
- Teynham kent
- Reviewing
- NOW Broadband
- Date
- 2022-02-08
- Comments
-
Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-12
- Comments
-
I really regret having bought NOW TV Broadband. As we're currently working from home due to the virus, the internet is the one thing we desperately need working and for the last few months its given us nothing but grief. It's so slow that we can't even stream movies so I feel like I'm wasting money on tv subscriptions. I spoke to NOW TV over the phone and they mentioned there was a problem with the box so sent us a new one (customer service was actually quite good and box arrived promptly). But the second it arrived we had exactly the same problem. I originally chose NOW TV because I'd only have to pay £18 a month but its just not worth the money or hassle. I'd be happier paying more with another provider as long as it means we have a reliable internet connection. Please stay away from NOW TV Broadband, I wish I'd read the reviews before buying!
- Location
-
- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2018-11-01
- Comments
-
We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
- Location
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- Location
- Hove
- Reviewing
- NOW Broadband
- Date
- 2018-04-28
- Comments
-
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more.
The way I see it is if you're getting ADSL rather than cable, it all comes through the same BT lines anyway so the only real variables are traffic management (ie. throtttling) and customer service. NOW doesn't throttle (thumbs up) and customer service have been quick to get through to, speak proper English (well for Irish people anyway :-)) and quite efficient. Why pay more? For a more 'reputable' company? Its just marketing trust me - they're all jokers at the end of the day ;-)
- Location
-
- Location
- Farnham
- Reviewing
- NOW Broadband
- Date
- 2022-07-15
- Comments
-
Unbelievable that service produced by a company as big as Now Is still around!!!!!! Literally the worst company ever!!!!!! Avoid at all cost
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2022-06-04
- Comments
-
I placed an order to go live on 8th June. Checked my order to see when I'll be getting my router. Turns out it will go live on the 24th June! Not happy as I work from home!!! I was not told there was a change.
- Location
-
- Location
- Eastleigh
- Reviewing
- NOW Broadband
- Date
- 2020-05-21
- Comments
-
NOW TV reports 40Mbps download speed but broadband.co.uk reports 13.06 Mbps. After phoning NOW TV it sped up to 40Mbps on NOW TV and 19MBps on broadband.co.uk .
- Location
-
- Location
- sheffield
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
-
Avoid like the plague! They have a billing system that is terrible and will not take the payment when it is due. Their online bills system does not work and you get fobbed off when you call about it. The retentions staff speak to you like you are a piece of garbage! Cannot physically wait to move away from them! Even talk talk are better and that is saying something
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2020-12-29
- Comments
-
So bad with the outage yesterday and no information about it until today. No apologies, Also they are underhand in tricking people into extending contracts to reduce prices they have mandatory increased. I’ll never trust them again and am leaving to go elsewhere. I hate them !
- Location
-
- Location
- King's Lynn
- Reviewing
- NOW Broadband
- Date
- 2018-04-04
- Comments
-
Don't even think about NowTV Broadband! Placed an order then got a phone call saying it was cancelled and that I would have to phone up the next day and re-order! WHY? No answer. So, foolishly I did. 2 days later another phone call saying they couldn't do the switch over and that I would have to- unlike any other broadband provider I've had previously. Customer service is a thick Irish accent which I couldn't understand either. Whoever wrote the positive review I suggest is a NowTV employee, has to be. Utter rubbish. I cancelled immediately.
- Location
-
- Location
- Somerset
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
-
Terrible. Range is particularly bad. AVOID !
- Location
-
- Location
- Minehead
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Comments
-
Now tv broadband is the worst broadband I have ever had. The range is appalling… 5 metres from it and it fails. Even when you can see the router it is rubbish. As soon as the contract ends I’m changing. Avoid avoid avoid !
- Location
-
- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
-
Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider
Crap customer services
Horrible company from a 2 year subcriber
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
-
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.
I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.
At this point I have stopped contacting them and have contacted my bank to raise a dispute.
I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.
DO NOT DEAL WITH THIS COMPANY.
- Location
-
- Location
- south west london
- Reviewing
- NOW Broadband
- Date
- 2021-07-19
- Comments
-
the speed is variaable and most of the time is dead i had them before when they used to be sky i wonder why i had them again thniking they might have improve with changing there name from sky to now its sooooooooo anoying my kids cant do online home work i cant do my daily task online only some time of the day lets say one hour or so it become ok then drops the signall very very very poor service not worth penny
- Location
-
- Location
- Ellesmere Port
- Reviewing
- NOW Broadband
- Date
- 2019-04-29
- Comments
-
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
-
Absolute RUBBISH! COMPLETE RIP-OFF. The past half a year it's been dreadful. Keeps dropping and disconnecting over 20 times a day even though it's only being used on a single device at a time to just do general light browsing. Last time I did a speed check the download speed was 2.62 and the upload speed was 0.48! For approx £20 a month that is the biggest ripoff! Honestly do not bother. Thankfully, it was only a 12 month contract and I'll be switching to a different provider by the end of this month.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.