699 Customer Reviews over 18 pages
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- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2021-10-19
- Comments
-
Absolutely awful I waited four weeks for my broadband during that time all I kept getting was messages stating that there was a delay but no explanation of what or why then had an email to say my order had been cancelled! So I called the help line explaining my situation and was hung up on! I've now gone to plus net so far much better customer service... with now all I got was a box put into my house from open reach and that's where it ended.. ive not even had a refund yet of my set up fee!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-10-15
- Comments
-
Very happy with customer service and ease of speaking to someone. Had an email about contract coming up for renewal and a new offer (same price as before). Had to go through a few 'press this number' things when I called but then got to speak to someone right away with no delays. As it was too early in the morning for the team who do new contracts they organised a call back 20 minutes later and switched me onto a new contract in minutes. Efficient and helpful.
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2021-10-09
- Comments
-
Presumably as NOW Broadband is actually SKY in disguise - trying to solve any problems or cancel the service is utterly impossible.
Like Sky I have wasted hours on chat and telephone only to be frustrated by robots - these being actual living customer service agents who repeatedly ask you questions they know you cannot answer before telling you that they cannot help you.
The only reason I found out just how bad their customer service is - is by daring to ask how much I was actually paying for the service out of contract. They refused to even tell me where or how to find this out.
When I eventually found out by other means and told them to cancel, they refused to accept that instruction by phone or e-mail.
When I cancelled the recurring payment from my Debit Card - they actually managed to reinstate it; effectively stealing money from me.
Incredible - I'm astounded beyond words.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2021-10-05
- Comments
-
If you are interested to order Now broadband I wanted you 4ead this feedback please first before further action.
One star is too much for them. 5he worst and awful customer service ever. We didn't receive our hob we should contact them 6 times they didn't even contact us to say our engineer appointment was cancelled. After about a month now that we are calling them I spoke to their manager (if you can call it manager because I doubt if that is a company) she said we can't update you and you should wait for another company to update us then we will update you.
I can't believe what I heard after a month and me and my husband both working from home and she said your company that you are working for should support you and give you the tools that you need it is not our problem. I will definitely cancel my order but please don't go through whole this situation that we went.
- Location
-
- Location
- Bucks
- Reviewing
- NOW Broadband
- Date
- 2021-10-01
- Comments
-
This was genuinely the most awful, stressful, harrowing experience I've had with any customer service that I've experienced in my life. My WiFi has been delayed for over a month, the engineer completely missed the first appointment and they expect you to stay at home for an entire day to wait for them to come (btw they might not even come). Just forget about it. Other companies are more expensive by a bit, but at least you'll actually get wifi at some point with them. If you try to leave, they tempt you with false offers which they never follow through with. One guy told me he'd call me as soon as my broadband went live to upgrade me, when I wanted to leave, but that never happened. Honestly they are just a bunch of scammers. Their internet is also slower than mobile data. Seriously don't go with them, save yourself the energy.
- Location
-
- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2021-10-01
- Comments
-
AVOID AT ALL COSTS
I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
- Location
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- Location
- Belfast
- Reviewing
- NOW Broadband
- Date
- 2021-09-22
- Comments
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Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
- Location
-
- Location
- REDDITCH
- Reviewing
- NOW Broadband
- Date
- 2021-09-19
- Comments
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We've recently switched from PlusNet to NOW Broadband and are very disappointed with the speed. Despite the fact that the speed is supposed to be a guaranteed minimum of 27.7 Mbps, ours is regularly less than 10 Mbps.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-15
- Comments
-
Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
- Location
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- Location
- SE8 5JW
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
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RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
-
AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
- Location
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- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
- Location
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- Location
- Devizes
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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Broadband keeps dropping out. We have poor signals in all the other rooms. This replaced Vodafone and, although it's a bit quicker, it's not so reliable.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
-
Non existent customer service as they expect you to jump through hoops before you can possibly if you are lucky speak to anyone!
They are absolutely atrocious so recommend avoid unless you are happy to have slow broadband and to spend ages trying to get to speak to an actual person to resolve any issues that might arise as web chat and emails are completely ignored as are the ratings they ask you to give when you have attempted but failed to contact them!
- Location
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- Location
- Adel Leeds
- Reviewing
- NOW Broadband
- Date
- 2021-09-02
- Comments
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We. Have been very happy with our time with Now WiFi . We had to call them once in a year and the service was very good.
- Location
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- Location
- E17
- Reviewing
- NOW Broadband
- Date
- 2021-08-31
- Comments
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Awful if anything goes wrong. The broadband speed is okay and everything was fine until we got an email saying that another provider had asked for our line so they were cancelling our account. We called up to say there has been a mistake, please don't cancel the line and the person said not to worry we will get that sorted. Heard nothing else at all until the end of the month and suddenly our broadband stops working. Call up and it turns out they haven't sorted it at all and the cancellation has gone through. That was fine and they put us through to the accounts to get sorted where we spoke to a extremely rude person who didn't even apologise, who argued that this wasn't there fault and there was nothing they could do to help. I would just have to open a new account with them and wait 10-14 days to get an engineer out and set up a new account. I was shocked at how awful the customer service was, my advice, just pay a bit more for a better company.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2021-08-29
- Comments
-
Absolutely the worst broadband we have ever had. Keeps disconnecting for no reason and loading takes forever. Customer service is absolutely useless, cant even solve the problem. Had a new router sent to twice now and the problem still occurs every day. Avoid at all costs.
- Location
-
- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2021-08-29
- Comments
-
Moved to Now Broadband a few weeks ago after having terrible service for 18 months from a different provider.
The transfer was faultless. Router is lovely and quiet (unlike the one from previous provider). More importantly, our broadband connection never drops out, the speeds are good and it copes with our multiple devices.We are loving this service and it has made us realise how poor it was from our previous (big name) provider.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-24
- Comments
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There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-23
- Comments
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Ordered their broadband and phone service several weeks ago and given a date for telephone and broadband to go live. Had already cancelled my previous internet provider 4 weeks earlier. On the day my services were due to go live - nothing. No broadband and no phone line. As I had not received any communications from them informing me of any problems with the installation date, I was told that there was a problem with Openreach and that I would not be getting my phone and broadband service and that I had to ring their Sales team and place a new order. I was left with no phone and internet service for several weeks and had to go back and re-subscribe with my previous internet service provider. Don't waste your time with this company's very poor service. They are unprofessional, unreliable, poor communicators, and very much 'second rate' They also have not returned the £5 router fee that I paid them in advance = maladministration.
- Location
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- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2021-08-21
- Comments
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I joined 1st July & am still waiting. I had 9 Open Reach engineers who kept coming to install inside, but there was a connection error so needed a dig outside to make my line Live. Plus 1st engineer signed the job as 'Done' hence my phone stopped and I was charged for 1st month though I not only had Nothing at all but they also lost the phone number I've had 50yrs! The NOW team told me "if you leave & rejoin we can change the Open Reach order" ... They lied! I left but they wouldnt let me rejoin due to 'Not having a live line'"?!! Talk about catch 22...You can't talk to Open Reach direct... You have to go via your provider... But I don't have a provider anymore!! Lack of communication with Open Reach and easiest way of getting rid of problem was by telling me to leave. I have had the fix outside but there is now another fault lower down the street but that won't get fixed cos I don't have a provider. No provider will take me on as "I don't have a Live line" I want to scream now. Both NOW & Open Reach are to blame... Ombudsman here I come!! Newspapers too!!
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2021-08-17
- Comments
-
Terrible service. After 6 weeks we still haven't got broadband even though open reach had the line connected straight away. I've spoken to numerous people on the phone and it was only the last person I spoke to who spotted the problem. I can only assume the other are either badly trained or just incompetent. I cancelled and have now signed up with Virgin. Absolute waste of time, wouldn't go near them as a broadband provider
- Location
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- Location
- Rickmansworth
- Reviewing
- NOW Broadband
- Date
- 2021-08-16
- Comments
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NOW TV failed to turn up to install the Broadband, only to let me know they would not make the appointment after the appointment time.
I have since cancelled the order, but I am now struggling to get a refund. Initially I was told they could not refund my credit and and had to send a cheque, which has never arrived. All of my follow up Emails have been ignored.
I have now had to get the credit card company involved, to process the refund.
- Location
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- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2021-08-14
- Comments
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avoid them, I was scammed by over £200, very poor customer service and their telephony staff yelled at me at two ocassions. I booked a broadband installation with NowTV, waited for a month, engineers came over and said that there is no line they can use so they can't connect and advised to get different provider i.e virgin, as there was virgin line. They assured me that I don't need to do anything and they will let billings team now and my account will be cancelled and installation fee refunded. They never cancelled my account and kept charging my card every month without any authorisation, I've cancelled direct debit straight away and they still kept charging my card, becauise they had card details. I've called to log a complaint, telephony guy said that their company has no complaints department whatsoever so it's impossible. I asked him why their website has whole complaints page and ability to log a written complaint? They said i'm making this up as they don't deal with complaints at all.. Assured me that broadband is cancelled. TWo months later I am still being charged.. No standing orders or direct debit, they are making unauthorised charges to my card directly because they have the details.. I have logged a complaint on their website, it promised 3 weeks response-resolution. 2 months later, no response. I called their telephony to cancel again, just to get yelled at by a girl, saying that i should stop making up the complaint story, as they dont have complaints team and there is nowhere to log a complaint, and that my services are fully active lol
Worst company ever, avoid! Seems like if you get any issues they will never resolve them.
- Location
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- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2021-08-12
- Comments
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Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-11
- Comments
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My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-08
- Comments
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I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
I'm sorry that they don't offer service where I'm moving.
- Location
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- Location
- chesterfield
- Reviewing
- NOW Broadband
- Date
- 2021-08-05
- Comments
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The service was fine, the router they provide is absolutely shocking.
Terrible Wifi and would constantly need to restart the router.
BT/EE router is considerably better.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-04
- Comments
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Can’t get signal in next room 3 metres away.
Signal sometimes goes slow/ buffers, in same room as router. This is fibre broadband.
Customer service keep repeating it must be the ‘environment’! won’t accept it is the type of router. Even though I have explained over and over again, I have NEVER had this problem with other broadband services.
Totally dissatisfied
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2021-08-02
- Comments
-
Absolutely useless without a doubt the worst option on the market I’ve cancelled after two weeks customer service is terrible internet connection is terrible WiFi Is simply unusable steer well clear of now broadband!!!
- Location
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- Location
- HOUNSLOW
- Reviewing
- NOW Broadband
- Date
- 2021-07-30
- Comments
-
Worse Service provider..... One month it take for the engineer to install the internet....
- Location
-
- Location
- Heysham
- Reviewing
- NOW Broadband
- Date
- 2021-07-30
- Comments
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Absolutely shocking. Don't waste your time or money. After over two months of trying to get Now Broadband set up I have given up. In total I was given 9 different instalation dates, the only one of these which wasn't cancelled, moved or just didn't get booked correctly I sat at home all day and the engineer didn't turn up. They seemed absolutely incapable of booking an appointment for me, I would be told I had a date then 2 days later they would ring me and ask for three dates, invariably about a week after my original date, then they would say the first one hadn't gone through. After hearing 'I can only apologise' for the 100th time I realised that was literally all they could do and gave up.
- Location
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- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2021-07-29
- Comments
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I am not even connected to now Broadband yet and they can't explain why the order is not being completed,I ordered on the 8th of july 2021 and they took over my line on the 26th but i still have no hub or start date, when i tried to cancel the order they said they need 72 hours and have to pass it over to a manager to confirm the cancellation??? This is a worse company than Italk avoid at all cost.
- Location
-
- Location
- Harlow
- Reviewing
- NOW Broadband
- Date
- 2021-07-29
- Comments
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***AVOID AVOID AVOID*** after waiting over a month with no updates, the company eventually told me that the order had been cancelled by mistake. They said I had to re-apply....(Not Likely). The staff are all on a work experience from a primary school. they are thick, rude, unprofessional, non empathetic, and totally useless. (They all seem to be based in Ireland! Make of that what you wish.) They quote data protection, and won't tell you who they are, they really don't understand life because they have no life experience. Pay peanuts, get monkeys!The negative feedback and comments on this site tell the truth. In fact they will not be around soon they are so bad, Virgin is much better, are they are also useless so YOU HAVE BEEN WARNED. ***AVOID AVOID AVOID***
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-07-28
- Comments
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OMG....Do not waste your time with these cowboys. Waited over 1 month for connection, then they cancelled order due to a technical error. More like a thick member of their team from Northern Ireland who refused to give their name or team due to data protection. This was not a data protection issue, just rudeness and thickness from the thick female. Believe me these cowboys won't be in the broadband business for much longer. They are rubbish, even Virgin are better, are they are really bad !. Eventually they terminated the call because they had no where else to go......YOU HAVE BEEN WARNED.
- Location
-
- Location
- Blackpool
- Reviewing
- NOW Broadband
- Date
- 2021-07-27
- Comments
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Absolutely awful been waiting for broadband for two months and I’ve had several issues with open reach engineer which always comes down to bad communication from nowtv side! Avoid at all costs it isn’t worth it. Pay a bit more and go for someone reputable
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
-
Absolute RUBBISH! COMPLETE RIP-OFF. The past half a year it's been dreadful. Keeps dropping and disconnecting over 20 times a day even though it's only being used on a single device at a time to just do general light browsing. Last time I did a speed check the download speed was 2.62 and the upload speed was 0.48! For approx £20 a month that is the biggest ripoff! Honestly do not bother. Thankfully, it was only a 12 month contract and I'll be switching to a different provider by the end of this month.
- Location
-
- Location
- Swindon
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
-
I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
- Location
-
- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2021-07-19
- Comments
-
It's terrible. Just switched to Now broadband and it's absolutely awful. Really annoyed. Was with TalkTalk, which was great. Now is the absolute pits. Avoid at all costs.
- Location
-
- Location
- south west london
- Reviewing
- NOW Broadband
- Date
- 2021-07-19
- Comments
-
the speed is variaable and most of the time is dead i had them before when they used to be sky i wonder why i had them again thniking they might have improve with changing there name from sky to now its sooooooooo anoying my kids cant do online home work i cant do my daily task online only some time of the day lets say one hour or so it become ok then drops the signall very very very poor service not worth penny
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.