699 Customer Reviews over 70 pages
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
-
I have had Now Broadband in several properties. The switch on date never goes smoothly. Customer service is usually poor. Wouldn't recommend.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Slowest wifi I've ever had, the router has a range of about 3 centimeters and they've just doubled my bill from £23 to £38 without any explanation or warning
- Location
-
- Location
- Paisley
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Been with them a while its good value for money when it's working but once you have a problem it's game over. Over 2 weeks now with no service, had engineer out a week ago for 3 hours couldn't find any faults etc said its probably a problem on now tvs end... now tv said it was my router, told not would be here on the Monday, they never sent it and then bare faced lied to me said it got lost in the post,sent me one eventually and guess what.... Still doesn't work.. There now wanting to send another engineer when we all know the problem lies with them... Will not accept any responsibility whatsoever for the situation just keep asking to be patient.. a would defo avoid unless you want to waste about 50hours a week on the phone trying to get them to fix their problems. Joke of a company
- Location
-
- Location
- Gateshead
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Terrible service, will leave you waiting over 30 minutes to speak to someone on the phone. They increased my bill from £26 to £38 with no reason.
- Location
-
- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2023-09-23
- Comments
-
When it works it is fine but when it goes wrong their service is rubbish!
Tomorrow will be the third day without any wi-fi,
No home telephone, no doorbell, NO WI-Fi.
Unfortunately, I am stuck with them until June next year. Do not deal with this company.
Is it because Rupert Murdoch has retired?!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-20
- Comments
-
Avoid at all costs! They’ve cancelled our order twice without consulting us! We’ve been without internet for nearly a month and they’re ignoring both emails and phone calls.
Listen to all the other reviews. Avoid like the plague, go with any other provider.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-09-20
- Comments
-
Haven't dealt with customer services which seems to be the main issue on here. Had Now broadband for 2 years, no real problems, few dropouts here and there but no where near as many as sky, I know they're the same but for some reason, maybe the router, sky was just worse. Granted the router isn't great & I do have a WiFi extender to supply WiFi to the other side of the house, I live in a standard semi detached house so you get the picture about the router, but other than that no real issues, connection has been steady for 99% of the time for me, maybe the area & distance to the exchange has a bearing on people's speeds, I get around 65mbps on average at all times so can't complain, I would recommend Now broadband but I am looking to move as they have put their prices up, but that's the only reason, not the actual service received.
- Location
-
- Location
- Edin
- Reviewing
- NOW Broadband
- Date
- 2023-09-18
- Comments
-
Trying to cancel this is an absolute nightmare. Keep taking payments after cancellation.
- Location
-
- Location
- Dingwall (Scotland)
- Reviewing
- NOW Broadband
- Date
- 2023-09-17
- Comments
-
Waste of time and money, signed up for the “super fast fiber” for £22 a month the speed is ridiculous wait ages for something to load don’t get signal in every room, asked about making calls from a landline got told it was included then got charged £52 for making calls didn’t get made aware of the pay as you go package for the landline when signed up. Total charge £74.
Definitely won’t be continuing with NOW and won’t be recommending them.
- Location
-
- Location
- Southend-on-Sea
- Reviewing
- NOW Broadband
- Date
- 2023-09-12
- Comments
-
Absolutely diabolical company. Signed up with them on 22 August and activation on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still haven't heard anything from them so phoned up. They clearly had not passed my dates on to Openreach as they requested them again and the earliest date available was now much later than originally offered. Gave up in the end and went with EE.
Trying to get hold of this company is actually ridiculous. In 2 days, I spent it total, 2 hours and 25 minutes on hold.
Would never recommend. Lowest price, but worst experience.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.