699 Customer Reviews over 70 pages
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- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-11
- Comments
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AVIOD - I called NOW on the 7th August 2023, to switch to their super fibre since I wanted our new contract to start on the 6th September, the same day that our current provider contract would expire. I didn't get any email updates, and on the 4th September, I called NOW for an update because our router hadn't arrived yet. I was informed that the person I spoke to on 7th had not actually processed our transaction!
NOW verified that the earliest day on which they could connect us was the 11th of September, which was not ideal, nevertheless we accepted and went over all the setup requirements once more.
I kept track of our installation update online and kept checking my emails for any updates, but I didn't get any. On the 11th of September our ‘Go Live Date’, I contacted NOW again and was told that our order had been rejected because there were no "ports" available from Openreach. I currently have no access to broadband, and other providers have given me a 2 week installation estimate.
I’ve had to pay for extra data because I work from home. For such a massive corporation, the lack of communication is inexcusable, and it is absurd that a broadband provider can't get ports to connect people.
- Location
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- Location
- East london E9
- Reviewing
- NOW Broadband
- Date
- 2023-09-06
- Comments
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I have been with 3mbps for nearly a week now. It was a 3 days struggle to get hold of technical help and they could not solve issue. I have now switched to BT who will install fibre
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-29
- Comments
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Don’t even think about it!! You may see it has the best deal in the market but also get ready to have the worst experience in your life. Full of lies as mentioned with most customers and also provide you the lowest speed with premium price. Forget to watch movies or TV in Full HD, their connection is so rubbish!! I was promised for 64MB and received only 7MB( we are in 2023 and I had better connect 15 years ago)
Customer service- an absolute nightmare. The rudest people on this planet. I was also told the engineers don’t know their job as the phone operators know more. Wowww!!
Thank god I managed to change my broadband provider.
- Location
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- Location
- Bedfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-08-28
- Comments
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Avoid at all cost, service is ok just like all the others, but cost increase is a joke, joined at £22, in the six months since it's gone up to £28, that's more than 25%, how is that allowed, what a con
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-08-28
- Comments
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Terrible quality broadband with frequent outages
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2023-08-26
- Comments
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Please train your call canter staff to stop lying and misleading customers. I have called 4 times over the last 2 weeks and have been reassured that I can both renew my contract and move house seamlessly. Today, after waiting for 1.5 hours on the phone, I got told that I will remain within broadband in my new address for a full week as I need to wait for an engineer - I had called 2 weeks ago to request this and got told that "IT doesn't allow to process the change of address" and to call in 10 days.
Given Now wanted to leave me without broadband for a week, I called them and requested to cancel. I waited 40 minutes again bringing the total phone time to over 2 hours. The advisor initially said that "we cannot cancel the contract because there has been a home move initiated" - this is ridiculous and a lie. After 30 min on the phone with him, just about when he was going to finallise all the cancellations the line conveniently cut off. I called again, and apparently nothing had been processed - again, very bad practice to play tricks like this. When I called the second time, the advisor told me that I will incur cancellation charges if I cancel my contract in an attempt to stop me from doing so - again, this is a lie as I was within my "cooling period" of 14 days.
The above signals either severe incompetence across your customer support staff, or a company culture of deceit. It has and will continue to result in loss of customer goodwill. I would suggest you address this immediately.
- Location
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- Location
- Sussex
- Reviewing
- NOW Broadband
- Date
- 2023-08-26
- Comments
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Awful customer service, there was a problem with the order and they didn't think to tell us. Avoid.
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2023-08-23
- Comments
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Just left Now Broadband thankfully. Absolutely diabolical - don’t go anywhere near them. I’ve been with several providers, but I’ve never had broadband so slow which keeps disconnecting . Customer service absolutely terrible as well..
- Location
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- Location
- Kirkcaldy, Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-08-22
- Comments
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I signed up for now broadband band around 1/8/23 and it went thru fine , I got a message on 7/8/23 saying my order has been delayed and they will update me on 11/8/23 which I received the same delayed message and they would update me on 15/8/23 on 15/8/23 I received the same delayed message and they will update me on 21/8/23 well the 21st came and went and no update ! Absolute bloody joke! I’ve even paid the activation fee by now I’m peed off and gonna go with someone else
- Location
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- Location
- Perth
- Reviewing
- NOW Broadband
- Date
- 2023-08-21
- Comments
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Having a nightmare with this company over something which seems simple. I cannot access some websites I need to as they are blocked by NOW. I cannot update my preferences as my account does not appear to be linked to my broadband they tell me. Using the link they provided tried to link this but, although I am entering the correct information, it says I am not and can get no further with it. Have phoned their customer service who had no clue. Someone did phone me back and went through the same steps of trying via the same link with no success. She then told me someone from their IT would be in touch - three weeks ago and heard nothing. On their community forum it appears this problem has been ongoing for the past 3 and a half years. Now any emails or complaints forms I fill in are being ignored. That's their customer service for you - abysmal. I am out of contract in November, sent them an email to say as they cannot solve my problem I would like confirmation that if I move to another provider I will not have to pay any charges for early cancellation. Ignored.
- Location
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