693 Customer Reviews over 70 pages
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- Location
- BASILDON
- Reviewing
- NOW Broadband
- Date
- 2023-08-13
- Comments
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Worst ever experience. Ordered broadband on 26 July 2023. All went well. NOW took £5 from me for the service to begin on 10th August. Nothing more was heard and router did not arrive. Tried contacting NOW on 8th August, but after hours on the phone could not get through. On checking my online account, I noticed that the contact had been cancelled. I had not cancelled it. Tried the phone again on 9th August and after about 30 minutes got through. The agent confirmed that my contact had been cancelled for some unknown reason. The agent could not explain the reasons. But I had not been told and money had been taken. This is diabolical incompetence and negligence. I will never buy broadband from this vendor.
- Location
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- Location
- Isle of Wight
- Reviewing
- NOW Broadband
- Date
- 2023-08-11
- Comments
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Switched from John Lewis Broadband as they were closing down their service, which was basically Plusnet branded as John Lewis. Switched to Now Broadband as they offer a month-by-month rolling contract, which was great because I didn't want to be locked into a long-term contract. However, speed, reliability and router performance are all noticeably inferior to JL/Plusnet. TV often freezes and web pages sometimes take an age to load. Then from time to time there's no connection at all, which can be really annoying as I depend on the internet my for work.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-08
- Comments
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Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.
Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-04
- Comments
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A nightmare to cancel my account as I was moving houses.
First they told me they couldn't provide me broadband services in my new address despite confirming a few days before they could.
After being more than 1 hour with their customer service in the phone, I was confirmed it was cancelled on July 12th. On August 1st, I was charged again.
I'm right now in the call for another hour to try to close my account for the 2nd time. No trust in their confirmation that they will... no way, according to them, to jump the waiting queue as "the process doesn't allow so". They still keep my card details and charge amount.
It's an abuse, disgusting and a total nightmare to deal with their customer service. This company seems to be interested in their clients only when onboarding. Then, everything is just a pain.
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-08-01
- Comments
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Never actually got broadband from them. Ordered mid July and router never arrived. Checked order 2 weeks later and order had been canceled. No email or contact from them. Customer service are lovely once you’re through to them. Cut off after 20 minutes and then 44minute wait in queue. Informed that the process had to start from the beginning so, another 2 weeks, one of which I’ll have no broadband. Maybe I’ve dodged a bullet ? Let’s see if I get my fiver back.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-07-31
- Comments
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Broadband was ok apart in the upstairs bedrooms where there was no connection. It took 45 minutes waiting on the phone to cancel broadband: Why can't we cancel other than on the phone???
- Location
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- Location
- Luton
- Reviewing
- NOW Broadband
- Date
- 2023-07-25
- Comments
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I have been with Sky and Virgin. Always getting disconnected 5/6 times a month. I joined NOW in Jan2023 and have only been disconnected once. The speed is fast and connection is reliable. I was paying £21pm and price went up to £24.50 One phonecall to discuss this and they put me on £22pm. The website is easy to use and I like that you can set filters so it is impossible to visit dirty websites(!) whilst still having access to social media. Highly recommended.
- Location
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- Location
- thomas
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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Now Broadband absolute nightmare with payments every month they fail to take payment from my card which is correctly setup etc no direct debit option to pay. Customer service just as bad don't understand the basis I wouldn't recommend them I want to change ASAP to different provider.
- Location
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- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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If I could put no stars I would.
They never achieved connection for us. Never sent router. Repeated excuses. Finally managed to cancel - we thought. Now being told they connected us on the day we cancelled so we have to cancel again. As someone else here put it, I could not recommended them any less.
- Location
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