699 Customer Reviews over 70 pages
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-08-01
- Comments
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Never actually got broadband from them. Ordered mid July and router never arrived. Checked order 2 weeks later and order had been canceled. No email or contact from them. Customer service are lovely once you’re through to them. Cut off after 20 minutes and then 44minute wait in queue. Informed that the process had to start from the beginning so, another 2 weeks, one of which I’ll have no broadband. Maybe I’ve dodged a bullet ? Let’s see if I get my fiver back.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-07-31
- Comments
-
Broadband was ok apart in the upstairs bedrooms where there was no connection. It took 45 minutes waiting on the phone to cancel broadband: Why can't we cancel other than on the phone???
- Location
-
- Location
- Luton
- Reviewing
- NOW Broadband
- Date
- 2023-07-25
- Comments
-
I have been with Sky and Virgin. Always getting disconnected 5/6 times a month. I joined NOW in Jan2023 and have only been disconnected once. The speed is fast and connection is reliable. I was paying £21pm and price went up to £24.50 One phonecall to discuss this and they put me on £22pm. The website is easy to use and I like that you can set filters so it is impossible to visit dirty websites(!) whilst still having access to social media. Highly recommended.
- Location
-
- Location
- thomas
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
-
overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
-
Now Broadband absolute nightmare with payments every month they fail to take payment from my card which is correctly setup etc no direct debit option to pay. Customer service just as bad don't understand the basis I wouldn't recommend them I want to change ASAP to different provider.
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
-
If I could put no stars I would.
They never achieved connection for us. Never sent router. Repeated excuses. Finally managed to cancel - we thought. Now being told they connected us on the day we cancelled so we have to cancel again. As someone else here put it, I could not recommended them any less.
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-19
- Comments
-
Terrible service i paid 24 pounds to get cricket first time it cut off before cricket finished then next day couldnt get any coverage kept coming up with error codes never again will i use them
- Location
-
- Location
- Ayr KA8
- Reviewing
- NOW Broadband
- Date
- 2023-07-18
- Comments
-
Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
- Location
-
- Location
- Stoke On Trent
- Reviewing
- NOW Broadband
- Date
- 2023-07-13
- Comments
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In my experience Now broadband have been the worse out of talk talk, virgin, BT, I have gone back to Virgn. When you can't get WiFi outside your own house then this should say it all..
- Location
-
- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-07-12
- Comments
-
Dreadful expensive and doesn't work almost as often as it does
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.