699 Customer Reviews over 70 pages
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- Location
- SE London
- Reviewing
- NOW Broadband
- Date
- 2023-06-05
- Comments
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Within a couple of months of subscribing my monthly cost has increased 11%. You can't quit without a penalty but they can put the rice u when they feel like it. They've got you by the short 'n curlies, right?!
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-06-02
- Comments
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Worst wifi I have ever had. Consider it a miracle when it doesn't break more than twice a day. Today is a new record, over 15 times off and on. Zero consistency.
- Location
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- Location
- HA6 3NF
- Reviewing
- NOW Broadband
- Date
- 2023-06-02
- Comments
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I have been without Internet for 2 weeks now. Call now tv and am told that works are in progress and they guvw me indication as to when i will get connection
- Location
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- Location
- MANCHESTER
- Reviewing
- NOW Broadband
- Date
- 2023-05-30
- Comments
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Very disappointed, as I was shopping around for ages to find an affordable to fast broadband and found NOW. However, it took them nearly 3 weeks to get the 12 month contract started which resulted in lot of extra mobile internet expense and couple days after starting thew contract they don't me they will be raising their prices next month. Had I known that they aren't any cheaper than their competitors but are much slower, I would have never signed up.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-05-29
- Comments
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Untrustworthy company with terrible morals and worse customer service. Few will renew with these guys once they have experienced their awful corporate culture.
In my case, did a 12 month deal and they increased price by 15% in 2nd month (whilst still giving new members the same price).
That is terrible form to any sensible person yet all the company have to say is "well leave then". But with a 30 day limit to leave without penalty that is easier said than done.
A remarkably awful company. Save your time and find a company with some morals.
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Comments
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First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-21
- Comments
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Very unhappy with broadband. Cancelled my service well in advance and they have still taken the money out of my account. Then said that I will have to wait a month for a refund and I will have to contact them again to get this. Absolutely shocking. We have changed provider as the service was rubbish, very slow and always dropping out, in the first place and them doubling the price. Would definitely not recommend
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-05-20
- Comments
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Worst broadband I have ever had. Nowhere near the speeds they advertise. If anyone remembers using dial in it’s a similar experience. If I could have given 0 stars across the board I would have done
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-05-16
- Comments
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Broadband speed is patchy at best, it keeps dropping, the router is very poor.
Customer service are polite, mostly, but don't actually help solve problems.
Now keeps removing my payment details, stating they couldn't take a payment (the billing shows as having been paid, despite it not being paid). They blame my bank, my bank has no record of an attempted payment. To resolve this on one occasion I had to provide my card details a total of five times. Def use someone other than Now.
Given that a completely digital service provider can't actually provide a reliable functioning digital payment system to their customers. What value do they really have?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.