699 Customer Reviews over 70 pages
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- Location
- Morecambe
- Reviewing
- NOW Broadband
- Date
- 2024-03-15
- Comments
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Please do not waste your hard earned money on Now or Nowtv. They do not allow you un-subscribe without using 3rd party arbitration. Also highly inflate the monthly subscription bill there-after.
- Location
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- Location
- Brighton
- Reviewing
- NOW Broadband
- Date
- 2024-03-15
- Comments
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I have for a whole month tried logging into my NOW account to cancel and every single time it says that the log in is not working at this moment. I have tried contacting them which also has not worked. This is an extremely unreliable company. Do not recommend.
- Location
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- Location
- Burnley
- Reviewing
- NOW Broadband
- Date
- 2024-03-13
- Comments
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I give Now a zero rating for customer service and satisfaction, I have requested a "shift and lift" on the line into a property ( in other words to move where the line comes in) Now firstly couldn't understand what was required and sent a fault engineer and now deny they can order this from Openreach, who tell me only the phone supplier can order a line shift. Absolutely hopeless don't go to Now.
- Location
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- Location
- Edgware
- Reviewing
- NOW Broadband
- Date
- 2024-03-11
- Comments
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Internet is not working, customer service is not so good, no ackknowledgement, i have been complaining since a week and still not resolved. Worst experience.
- Location
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- Location
- Whickham
- Reviewing
- NOW Broadband
- Date
- 2024-03-10
- Comments
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I have absolutely no complaints about Now Broadband. Been with them for years with no problems. Only had one outage which was fixed quickly and I was compensated for this. Average speed always above promised speed even at peak time. Don't believe all the so called reviews on this site!
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2024-03-07
- Comments
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Like others received an email to say am now out of contract and have choices.
One is to continue at current price plus other options that all were dearer.
To stay as is you need to do NOTHING.
Now find this is untrue as you have to call them.
Totally misleading email beware.
Customer service is offshore and poor English speaking.
Will be leaving after this year but will involve lots of work transferring everything over.
Have to say have not had problems with the broadband service reliability
Just the totally misleading email
- Location
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- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2024-03-06
- Comments
-
Broadband is crap! Do not buy!
I’ve called 20times regarding my speed and keep being told it’s at the levels expected despite my own speed tests being way under. I can’t have a teams call and upload or download at the same time and god forbid I want to watch a film on Netflix!! Customer services tell me there is nothing wrong so I can’t get out of my contract and if I want to leave early I have to pay off the entire contract plus a cancellation fee!! Disgusting service
- Location
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- Location
- Alexandria
- Reviewing
- NOW Broadband
- Date
- 2024-03-04
- Comments
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Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
- Location
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- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2024-03-03
- Comments
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Cuts out constantly, worse broadband I’ve ever had with equally useless customer service. Initially attracted to the 12 months contract but wish I’d avoided now.
- Location
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- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2024-03-03
- Comments
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How petty can you get I've decided to go to a new provider leaving on the 19th of this month cancelled my contract last month by phone to give them enough notice no problem booted game console up yesterday the 2nd March to install a new game,the download speed was low went on to pc to check the speed should be 63mbps through wifi which I have been getting as my router is downstairs it is now 22mbps so just because I was leaving at the end of my contract they have been so petty to drop my speed down. Read the comments on this site and now agree with them if you are leaving NOW Broadband at the end of your contract give them the minimum notice you can because they will drop your speed down so it's virtually unusable will NEVER use this organisation again for broadband or any of their services including their TV services which I have also cancelled.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.