NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 300 customer ratings since 2021-12-04 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews over 12 pages

  • Reviewer
    Location
    Biddulph
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF
  • Reviewer
    Location
    Suffolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
  • Reviewer
    Location
    Greenhithe
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I waited over 2 months since joining Now TV and still had no internet or phone service! I had to do all the calling and chasing. No updates. I was always promised an Engineer would come out within 5 days but this Engineer never appeared in over 2 months. I was then charged for the privilege of no service whatsoever, promised a refund which never materialised. Funnily enough after wasting over 2 months of my life, which cost me money, & zero compensation, I cancelled my ‘services.’ I am now with Virgin Media who in comparison were helpful, quick, easy, and better all round! I WOULD NEVER RECOMMEND NOW TV TO ANYONE, DON’T WASTE YOUR TIME WITH THIS SHOCKING COMPANY!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
  • Reviewer
    Location
    Bognor Regis
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    not reliable at all, goes off for no reason, speeds are not even close to advertised(even when using ethernet), the router they provide has terrible range
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
  • Reviewer
    Location
    Chesterfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Paying £20 a month for 70Mbps download and 19Mbps upload.

    Whenever I have needed to contact support it takes about 30 seconds to get through.

    We went through a house move, unfortunately this took 3 weeks longer than we were told it would, this is our only gripe with Now Broadband.

    The broadband is reliable, we had an issue where it kept dropping on and off for five days, finally gave Now a call, they sent an engineer out within a few days and problem was fixed with the line.

    Customer service all have English accents so it is easy to understand them.

    Now hub 2 leaves a lot to be desired, no modem mode and no option to change the DNS provider. I've put my own router in the DMZ and using that to do the routing. 5G will provide a 400Mbps link to my devices, this drops off pretty quickly between rooms, using Unify AP-AC-LR to blanket the house in WIFI and have no issues.

    All in all, I believe that I am getting a cracking service for £20 a month.
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Comments
    To all Now TV customers please note Now TV is owned by SKY TV!.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It most awfull company which can just cancel the order without any explanation. We were waiting for the guy for almost two months and two days before they canceled the order.
  • Reviewer
    Location
    Pinner
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was meant to get activation for 6 December 2021. Still waiting. Can’t get straight answers from Customer Services as to when activation will take place or why so much delay.
  • Reviewer
    Location
    Streatham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of time and money - AVOID

    We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.

    Typing that out it's so bad it almost seems made up but they really were that incompetent.
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
  • Reviewer
    Location
    Ribble Valley, Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I am very pleased with the standard of service that's been provided. The line has by and large been very reliable and stable, and in the entire first year there has been only one episode of outage which lasted overnight. I can't fault the service provided by the call centres either, they factored in my request as an existing customer for better terms in my new contract.
    I would highly recommend this provider.
  • Reviewer
    Location
    Lodnon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No words how bad they are. Waiting two weeks for line to go live and after calling them every day now they told us that we have to cancel contract and make new one. They ensure us before that NO engineer work is needed because previous tenant was with them but now they changed their mind and will send us second box and if engineer work is needed it will be in June! Also on their official page you can find information that they will give you £5 back for every day of delay, looks like we will have free internet for next 6 months.
    Not recommend, avid NOW Broadband!
  • Reviewer
    Location
    South East
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.

    All of my previous ISP's were providing a good service with no service issues.

    MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
  • Reviewer
    Location
    Winchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    This would probably be ok if you live in a small flat, but the router is so weak it won't penetrate around a bigger property and will drop out frequently. My complaints were listened to, and I was allowed to transfer without penalty.
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    2+ months after cancelling my account, and I am still being contacted to pay for the past 2 months. After contacting them to find out why this has happened they deny that I cancelled the contract, even though they admit that they cancelled the services. Still, they insist I pay the money if I want to use their service in future (will also affect credit rating). A disgusting way to treat a customer and cheap way to make an extra few pounds.
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
  • Reviewer
    Location
    chesterfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The service was fine, the router they provide is absolutely shocking.
    Terrible Wifi and would constantly need to restart the router.
    BT/EE router is considerably better.
  • Reviewer
    Location
    Worcester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wouldn’t give you one star!
    Have spent the last 2-3 weeks chancing my phone line from you. Joined because you gave us a good offer, nothing but issues since start date with two engineers out
    Your router only has two Ethernet ports so had to purchase a splitter to be able to add my other lines! Then it reduced signal because of the splitter - engineer out said it’s the bad routers!
    Signal no longer reaches My ring doorbell but did with talk talk on same speed!
    My phone line is now on a stop line because your company cannot get it right! Spent hours on the phone day in day out being promised it is now cancelled it is now sorted and given verbal apology but no offer of compensation and guess what! Still no phone line showing for another provider to take over! You are awful! DO NOT BE FOOLED they may offer the best price but ask yourself why! They are desperate for new customers but are poor signal poor quality and poor service! Still haven’t got my refund still haven’t got my phone line back!
  • Reviewer
    Location
    Suffolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Comments
    Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I've ever known! Cuts out constantly, speed drops to almost nil and reaches a maximum of around 14mb when I'm paying for 38mb. WiFi is even worse. Can not stream a show on Netflix or catch-up without constant buffering, Now TV broadband is terrible! Fortunately I have been able to cancel after I complained numerous times. Wouldn't wish anyone to be stuck with this for a year contract.
  • Reviewer
    Location
    Huddersfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Changed from BT to NOW tv for fibre broadband & phone only. Less than half the price I was paying to BT and that wasn't even fibre. I am getting faster broadband at a cheaper price and phone calls included. OK there has been the odd break in broadband but only for a few minutes hence 4 stars. I'm happy.
  • Reviewer
    Location
    Glastonbury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband connection. Kept disconnecting and within 5 days, I have ended my new contract with them and switched to a more reliable company
  • Reviewer
    Location
    browne
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    stay clear. They are appalling.
    Try the call centre number and go through as though you want to move....
    Call us 0330 041 2480
    You'll wait forever.
    you've been warned
  • Reviewer
    Location
    Whitstable
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've read the negative reviews here, maybe I've been lucky but to be honest I can't find that much wrong with it. Customer service is a bit slow and the wifi signal is a bit weak but it's only gone off once briefly in the 6 months I've been with them and the 67mps is a constant so for £22 plus unlimited phone it's a bloody good deal
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
  • Reviewer
    Location
    Renfrewshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband! Constant buffering! Have cancelled and gone back to bt!
  • Reviewer
    Location
    BRISTOL
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    after a bereavement I changed to your broadband. Your people were so caring & helpful. After a glitch installing it by only a couple of days all done really well. Just heard I will receive £75. for the delay. Such a surprise .how can anyone complain about your service. Not me so far.
  • Reviewer
    Location
    Derby
    Reviewing
    NOW Broadband
    Date
    Comments
    Connected today, no broadband or TV. Customer service kindly told me I shouldn't have used now tv broadband as it's useless and I should cancel and go onto Sky !!
  • Reviewer
    Location
    Birmingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Presumably as NOW Broadband is actually SKY in disguise - trying to solve any problems or cancel the service is utterly impossible.
    Like Sky I have wasted hours on chat and telephone only to be frustrated by robots - these being actual living customer service agents who repeatedly ask you questions they know you cannot answer before telling you that they cannot help you.
    The only reason I found out just how bad their customer service is - is by daring to ask how much I was actually paying for the service out of contract. They refused to even tell me where or how to find this out.
    When I eventually found out by other means and told them to cancel, they refused to accept that instruction by phone or e-mail.
    When I cancelled the recurring payment from my Debit Card - they actually managed to reinstate it; effectively stealing money from me.
    Incredible - I'm astounded beyond words.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to Now Broadband a few weeks ago after having terrible service for 18 months from a different provider.
    The transfer was faultless. Router is lovely and quiet (unlike the one from previous provider). More importantly, our broadband connection never drops out, the speeds are good and it copes with our multiple devices.We are loving this service and it has made us realise how poor it was from our previous (big name) provider.
  • Reviewer
    Location
    Birmingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only works in the room the router is in. I need to tether from my phone when I'm in a different room. We don't do any big downloads, just normal stuff. Now we're at the end of our contract we're moving to a different supplier. Do your homework on their broadband speed before signing up. We had virgin before which was expensive but worked, this is cheaper but only works in one room. So, you get what you pay for a guess, it's just that most people need their broadband to work through their property...
  • Reviewer
    Location
    York
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
  • Reviewer
    Location
    Swindon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
  • Reviewer
    Location
    Surrey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
  • Reviewer
    Location
    Paddington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service. Promised callbacks after two cancelations (due to their incorrect filling in of address) never followed through. I was left waiting, paid for delivery twice only to be cancelled, and told the following day that the broadband speed offer was never even available for my area. Ridiculous!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.