693 Customer Reviews over 70 pages
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-10-06
- Comments
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Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
- Location
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- Location
- Tunbridge Wells
- Reviewing
- NOW Broadband
- Date
- 2022-10-04
- Comments
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Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
- Location
-
- Location
- Bury
- Reviewing
- NOW Broadband
- Date
- 2022-10-01
- Comments
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Signed up to change from sky to now tv for my broadband and landline at the start of August. Was given a date at the end of August that the swap would happen but didn’t receive a router and my sky kept working. Rang to find out what was happening and was told my order had a problem and had been cancelled. No communication to let me know this. I was then told they would be able to swap on the 16th September but I would loose my landline number so against my better judgment I carried on with my order. Router arrived but nothing happened on the 16th so I rang to cancel everything a spoke to a very rude guy who cancelled the order. Spoke to sky to tell them I wasn’t changing suppliers but was told nowtv had put a stop order on my line with open reach which they couldn’t stop. Spent several hours on the phone trying to sort it out since and the tonight my broadband and landline has gone off. Spoke to sky and open reach has disconnected it because now tv haven’t cancelled the stop. So now I’m left with no broadband and no phone and sky have told me they won’t be able to reconnect me for at least 14 days which is a problem as I work from home. The whole experience has been farcical and has left me out of pocket paying more for my broadband than my new deal would have cost. Sky have tried to help but now tv have been useless. Avoid them!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2022-09-24
- Comments
-
Stay clear of now broadband. They take money you shouldnt be paying. They wont help over the phone. They pass you from pillar to post. Your activation date says a specific date but it can be two weeks after that date before it becomes active.
- Location
-
- Location
- Greater Manchester
- Reviewing
- NOW Broadband
- Date
- 2022-09-21
- Comments
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Awful Download speed, below average speed even with wired internet/Ethernet cable, often goes down, including during the day, all in all Virgin Media is 100x maybe even more faster, reliable and much better overall than this.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-09-20
- Comments
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I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.
I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.
It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.
So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.
Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!
We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
- Location
-
- Location
- Cardiff
- Reviewing
- NOW Broadband
- Date
- 2022-09-17
- Comments
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For many years I was with Plusnet but decided to switch to Now Broadband last January due to a price incentive. It was a big mistake in my opinion as the service has been comparatively poor with frequent dropouts. I often come home from work to find the Internet down with me having to restart their router (which is awful) to get things up and running again.
Will be leaving NTVB before the end of the contract even if it means losing some money (yes I am that desperate to change!).
In my opinion there is better out there so don't be fooled by price alone.
- Location
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- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2022-09-13
- Comments
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Hi, I had nowtv broadband 8 days ago. There are at least 50 times (sometimes each 10 mins) dropping out seen per a day so far, also the speed sometimes is not stable. It made me crazy. I texted costumer service. They helps me, and told me that the first ten days is normal. I have never seen any broadband that give fluctual signals to ther costumer. It is the worst broadband that I have ever seen in the UK. I do not recommend anyone to use it. If I had not to use it, I would not select it. My zone is not available for many firms and there is so few contract for 12 months. So, there is no any good things but costumer service. It is totally disappointment for me. If it still continues within 1 week, and they do not solve it, I will cancel it. It affected my work, study and communucations.
- Location
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- Location
- Eastbourne
- Reviewing
- NOW Broadband
- Date
- 2022-09-07
- Comments
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Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
- Location
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- Location
- Rochdale
- Reviewing
- NOW Broadband
- Date
- 2022-09-06
- Comments
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Only had Internet service for 3 days and decided it was rubbish.
They suggested I manually change channels on my router when Internet was slow.
Basically the technician admitted their routers are rubbish.
- Location
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