693 Customer Reviews over 70 pages
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- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2022-09-04
- Comments
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Appalling service. I was switching from Sky to Now (same group of companies - so should be a simple accounting/billing change). Many weeks of delays, finally gave up. I now am chasing them to get money back which is proving impossible.
NEVER AGAIN !!!!!!!!
- Location
-
- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2022-09-01
- Comments
-
Been paying for their internet for 2 weeks but they've still not successfully installed our internet and keep delaying things to the point it's beyond a joke now.
- Location
-
- Location
- Torquay
- Reviewing
- NOW Broadband
- Date
- 2022-08-25
- Comments
-
Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.
I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.
If your home or space is remotely hard to reach dont bother with these guys.
- Location
-
- Location
- Ormskirk
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
-
Only been live with them for 3 days, wifi router extremely weak, cannot reach (poor signal) the back of the house. router is installed in exactly the same position as the old EE one. Worst thing is there is nowhere to report this to, and no contact number, just irrelevant FAQs. There's even direct line of sight from the router to the back of the house! Really disappointed- beware unless you live in a bedsit!
- Location
-
- Location
- co. durham
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
-
total waste of money speed rubbish only 1/3 of what now state i am getting had to change cctv to wired as broadband rubbish internet keeps dropping off cannot wait for contract to end to change provider have given 1 star as i cannot give less
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-08-23
- Comments
-
I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
- Location
-
- Location
- Newbut
- Reviewing
- NOW Broadband
- Date
- 2022-08-21
- Comments
-
Router is absolutely not fir for purpose and broadband service is incredibly unreliable going down for seemingly no reason at least once a fortnight for hours at a time. Usually late at night when I'm trying to publish for my work. Customer service is non existent, incredibly hard to find any way to contact someone for support. Shockingly bad service through and through and yet as with most things were now stuck until our contract comes to an end. Cannot wait to go back to Vodafone...
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-08-18
- Comments
-
I have had absolutely no problems with Now broadband, There customer service staff are mostly based in Ireland are always very friendly and helpful. Speed is great no issues or any dropouts. Been with them years at the end of year year prices goes up they send the reminder out and always offer me a new contract at the same price or lower. Highly recommend you try them as they offer a 30 day cooling off period where you can change you mind which i really liked when first signing up.
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2022-08-12
- Comments
-
Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
- Location
-
- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2022-08-11
- Comments
-
Only works in the room the router is in. I need to tether from my phone when I'm in a different room. We don't do any big downloads, just normal stuff. Now we're at the end of our contract we're moving to a different supplier. Do your homework on their broadband speed before signing up. We had virgin before which was expensive but worked, this is cheaper but only works in one room. So, you get what you pay for a guess, it's just that most people need their broadband to work through their property...
- Location
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