693 Customer Reviews over 70 pages
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-08-10
- Comments
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A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
- Location
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- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
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So simple you would think change to these clowns No.
Problem line active on the 5/08/22 so the big question when do they send the box the 4th NO the 5th ,my wife was in on the 3rd and 4th.i have never had such a complete mess up changing broadband .
As no one is in yep they can't leave anywhere or next door no I have had to pay more money to get it Saturday .
Which also means everything in the house is offline .worst of all CCTV .well the count down is on 12 months and your history .
reading a few of the reviews.i should of taken note and used someone else .
Thanks for messing up such an easy thing to do switch broadband .
- Location
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- Location
- Somerset
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
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Terrible. Range is particularly bad. AVOID !
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
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I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
- Location
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- Location
- Norwich
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
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Never received hub, called 1 day before going live, was originally lied to by customer services claiming hub was delivered. Later told by another employee they were running behind on dispatch, could not give me any information about delivery date.
Was still charged bill on day internet was meant to start while still having no hub.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
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No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
- Location
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- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2022-08-02
- Comments
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Service is good. Customer service is non existent. Only tv customers can chat online. Broadband customers have to call but no number is listed on website or in member area. Online bot just sends you to member area.i changed payment details but they still trying to take from old details. Obviously they don't want my money lol
- Location
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- Location
- Crewe
- Reviewing
- NOW Broadband
- Date
- 2022-08-01
- Comments
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Have had Now Broadband on and off for a few years. The transition to them has always been straightforward and their Fibre broadband has worked well for streaming/gaming. Never had any need to contact customer services.
- Location
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- Location
- Solihull
- Reviewing
- NOW Broadband
- Date
- 2022-07-30
- Comments
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Unbelievably poor service.
Extremely slow speed. I can’t believe this company is still standing here despite this poor service.
I wish I could have another choice. Their speed is never as good as they promise. I even sent them the screenshot of speed which was just below 1Mbps, but they still didn’t pay any attention at all. I can’t even see a 5 minutes youtube video with this broadband without being interrupted 3-4 times due to poor speed.
Thanks to my EE mobile connection which has far better speed than this broadband, which I have to use so often to send my emails or do my office work, which is impossible with this broadband.
I wouldn’t recommend this connection to anyone at all. I even asked them to terminate, but they wouldn’t do it. I wish I could know how to complain against this company. Does anyone know how to do that?
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-07-29
- Comments
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Got my installation address completely wrong & despite repeated efforts to get them to amend it, they kept saying 'we use the Openreach address for your property' when I went online to Openreach used their post code checker for broadband for my address, up it came with my correct full address. Now ignored it even when I sent them the screenshot.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.