NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 422 customer ratings since 2021-01-25 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

359 Customer Reviews over 36 pages

  • Reviewer
    Location
    Cornwall
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely awful I waited four weeks for my broadband during that time all I kept getting was messages stating that there was a delay but no explanation of what or why then had an email to say my order had been cancelled! So I called the help line explaining my situation and was hung up on! I've now gone to plus net so far much better customer service... with now all I got was a box put into my house from open reach and that's where it ended.. ive not even had a refund yet of my set up fee!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Very happy with customer service and ease of speaking to someone. Had an email about contract coming up for renewal and a new offer (same price as before). Had to go through a few 'press this number' things when I called but then got to speak to someone right away with no delays. As it was too early in the morning for the team who do new contracts they organised a call back 20 minutes later and switched me onto a new contract in minutes. Efficient and helpful.
  • Reviewer
    Location
    Birmingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Presumably as NOW Broadband is actually SKY in disguise - trying to solve any problems or cancel the service is utterly impossible.
    Like Sky I have wasted hours on chat and telephone only to be frustrated by robots - these being actual living customer service agents who repeatedly ask you questions they know you cannot answer before telling you that they cannot help you.
    The only reason I found out just how bad their customer service is - is by daring to ask how much I was actually paying for the service out of contract. They refused to even tell me where or how to find this out.
    When I eventually found out by other means and told them to cancel, they refused to accept that instruction by phone or e-mail.
    When I cancelled the recurring payment from my Debit Card - they actually managed to reinstate it; effectively stealing money from me.
    Incredible - I'm astounded beyond words.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are interested to order Now broadband I wanted you 4ead this feedback please first before further action.
    One star is too much for them. 5he worst and awful customer service ever. We didn't receive our hob we should contact them 6 times they didn't even contact us to say our engineer appointment was cancelled. After about a month now that we are calling them I spoke to their manager (if you can call it manager because I doubt if that is a company) she said we can't update you and you should wait for another company to update us then we will update you.


    I can't believe what I heard after a month and me and my husband both working from home and she said your company that you are working for should support you and give you the tools that you need it is not our problem. I will definitely cancel my order but please don't go through whole this situation that we went.
  • Reviewer
    Location
    Bucks
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This was genuinely the most awful, stressful, harrowing experience I've had with any customer service that I've experienced in my life. My WiFi has been delayed for over a month, the engineer completely missed the first appointment and they expect you to stay at home for an entire day to wait for them to come (btw they might not even come). Just forget about it. Other companies are more expensive by a bit, but at least you'll actually get wifi at some point with them. If you try to leave, they tempt you with false offers which they never follow through with. One guy told me he'd call me as soon as my broadband went live to upgrade me, when I wanted to leave, but that never happened. Honestly they are just a bunch of scammers. Their internet is also slower than mobile data. Seriously don't go with them, save yourself the energy.
  • Reviewer
    Location
    Newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS
    I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
  • Reviewer
    Location
    Belfast
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
  • Reviewer
    Location
    REDDITCH
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We've recently switched from PlusNet to NOW Broadband and are very disappointed with the speed. Despite the fact that the speed is supposed to be a guaranteed minimum of 27.7 Mbps, ours is regularly less than 10 Mbps.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
  • Reviewer
    Location
    SE8 5JW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.