699 Customer Reviews over 18 pages
-
- Location
- Walthamstow
- Reviewing
- NOW Broadband
- Date
- 2024-03-19
- Comments
-
I never write bad reviews, but I'm absolutely forced to with this shoddy service
Meant to install on a Thursday, engineer never turned up, called to complain then they rearranged later this week, never turned up again and customer services blamed me for this despite getting confirmation, and refused to do anything to help stating that open reach was an external service, which whilst is true to not care about a customers predicament when I explained I was in desperate need for wifi for work is extremely unprofessional.Immediately cancelled and once I switched to Vodafone things where sorted in the week. Avoid now broadband like the plague as they clearly don't value the customer
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-10-06
- Comments
-
Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
- Location
-
- Location
- chesterfield
- Reviewing
- NOW Broadband
- Date
- 2021-08-05
- Comments
-
The service was fine, the router they provide is absolutely shocking.
Terrible Wifi and would constantly need to restart the router.
BT/EE router is considerably better.
- Location
-
- Location
- Worcester
- Reviewing
- NOW Broadband
- Date
- 2020-03-12
- Comments
-
Wouldn’t give you one star!
Have spent the last 2-3 weeks chancing my phone line from you. Joined because you gave us a good offer, nothing but issues since start date with two engineers out
Your router only has two Ethernet ports so had to purchase a splitter to be able to add my other lines! Then it reduced signal because of the splitter - engineer out said it’s the bad routers!
Signal no longer reaches My ring doorbell but did with talk talk on same speed!
My phone line is now on a stop line because your company cannot get it right! Spent hours on the phone day in day out being promised it is now cancelled it is now sorted and given verbal apology but no offer of compensation and guess what! Still no phone line showing for another provider to take over! You are awful! DO NOT BE FOOLED they may offer the best price but ask yourself why! They are desperate for new customers but are poor signal poor quality and poor service! Still haven’t got my refund still haven’t got my phone line back!
- Location
-
- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-08-10
- Comments
-
A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2018-08-12
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-09-20
- Comments
-
Haven't dealt with customer services which seems to be the main issue on here. Had Now broadband for 2 years, no real problems, few dropouts here and there but no where near as many as sky, I know they're the same but for some reason, maybe the router, sky was just worse. Granted the router isn't great & I do have a WiFi extender to supply WiFi to the other side of the house, I live in a standard semi detached house so you get the picture about the router, but other than that no real issues, connection has been steady for 99% of the time for me, maybe the area & distance to the exchange has a bearing on people's speeds, I get around 65mbps on average at all times so can't complain, I would recommend Now broadband but I am looking to move as they have put their prices up, but that's the only reason, not the actual service received.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-09-19
- Comments
-
The worst broadband I've ever known! Cuts out constantly, speed drops to almost nil and reaches a maximum of around 14mb when I'm paying for 38mb. WiFi is even worse. Can not stream a show on Netflix or catch-up without constant buffering, Now TV broadband is terrible! Fortunately I have been able to cancel after I complained numerous times. Wouldn't wish anyone to be stuck with this for a year contract.
- Location
-
- Location
- Huddersfield
- Reviewing
- NOW Broadband
- Date
- 2019-02-04
- Comments
-
Changed from BT to NOW tv for fibre broadband & phone only. Less than half the price I was paying to BT and that wasn't even fibre. I am getting faster broadband at a cheaper price and phone calls included. OK there has been the odd break in broadband but only for a few minutes hence 4 stars. I'm happy.
- Location
-
- Location
- Glastonbury
- Reviewing
- NOW Broadband
- Date
- 2022-05-20
- Comments
-
Awful broadband connection. Kept disconnecting and within 5 days, I have ended my new contract with them and switched to a more reliable company
- Location
-
- Location
- browne
- Reviewing
- NOW Broadband
- Date
- 2019-08-02
- Comments
-
stay clear. They are appalling.
Try the call centre number and go through as though you want to move....
Call us 0330 041 2480
You'll wait forever.
you've been warned
- Location
-
- Location
- Whitstable
- Reviewing
- NOW Broadband
- Date
- 2022-01-21
- Comments
-
I've read the negative reviews here, maybe I've been lucky but to be honest I can't find that much wrong with it. Customer service is a bit slow and the wifi signal is a bit weak but it's only gone off once briefly in the 6 months I've been with them and the 67mps is a constant so for £22 plus unlimited phone it's a bloody good deal
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-04-21
- Comments
-
Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
- Location
-
- Location
- Renfrewshire
- Reviewing
- NOW Broadband
- Date
- 2022-02-07
- Comments
-
Worst broadband! Constant buffering! Have cancelled and gone back to bt!
- Location
-
- Location
- BRISTOL
- Reviewing
- NOW Broadband
- Date
- 2020-10-09
- Comments
-
after a bereavement I changed to your broadband. Your people were so caring & helpful. After a glitch installing it by only a couple of days all done really well. Just heard I will receive £75. for the delay. Such a surprise .how can anyone complain about your service. Not me so far.
- Location
-
- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2022-12-04
- Comments
-
Worse than awful! Unless your device is within 2 metres of the router them forget it!
Absolute garbage
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-01-28
- Location
-
- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2021-10-09
- Comments
-
Presumably as NOW Broadband is actually SKY in disguise - trying to solve any problems or cancel the service is utterly impossible.
Like Sky I have wasted hours on chat and telephone only to be frustrated by robots - these being actual living customer service agents who repeatedly ask you questions they know you cannot answer before telling you that they cannot help you.
The only reason I found out just how bad their customer service is - is by daring to ask how much I was actually paying for the service out of contract. They refused to even tell me where or how to find this out.
When I eventually found out by other means and told them to cancel, they refused to accept that instruction by phone or e-mail.
When I cancelled the recurring payment from my Debit Card - they actually managed to reinstate it; effectively stealing money from me.
Incredible - I'm astounded beyond words.
- Location
-
- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2021-08-29
- Comments
-
Moved to Now Broadband a few weeks ago after having terrible service for 18 months from a different provider.
The transfer was faultless. Router is lovely and quiet (unlike the one from previous provider). More importantly, our broadband connection never drops out, the speeds are good and it copes with our multiple devices.We are loving this service and it has made us realise how poor it was from our previous (big name) provider.
- Location
-
- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2022-08-11
- Comments
-
Only works in the room the router is in. I need to tether from my phone when I'm in a different room. We don't do any big downloads, just normal stuff. Now we're at the end of our contract we're moving to a different supplier. Do your homework on their broadband speed before signing up. We had virgin before which was expensive but worked, this is cheaper but only works in one room. So, you get what you pay for a guess, it's just that most people need their broadband to work through their property...
- Location
-
- Location
- York
- Reviewing
- NOW Broadband
- Date
- 2021-05-03
- Comments
-
I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
- Location
-
- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2019-08-23
- Comments
-
4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
- Location
-
- Location
- Swindon
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
-
I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
- Location
-
- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2019-11-03
- Comments
-
Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
- Location
-
- Location
- Paddington
- Reviewing
- NOW Broadband
- Date
- 2020-03-27
- Comments
-
Awful service. Promised callbacks after two cancelations (due to their incorrect filling in of address) never followed through. I was left waiting, paid for delivery twice only to be cancelled, and told the following day that the broadband speed offer was never even available for my area. Ridiculous!
- Location
-
- Location
- MANCHESTER
- Reviewing
- NOW Broadband
- Date
- 2019-11-12
- Comments
-
More like next year TV, my partner and I decided to move over from sky back in late July. We were supposed to go live on 21st august. Was then changed to the 27th fair enough. It's now 11th November NOVEMBER and we are still waiting to go live!! My partner has phoned up several times and been on live chat even more. atleast once a day (sometimes 3-4 times a day on the phone because they hang up half way through most of the time. Have been being told for ages that we will have an update soon or its with open reach blah blah. Was told yesterday that we will be live on the 21st November!! 3 months is absolutely shocking and that's if it even does go live... What an absolute joke my partners been friendly and patient on the phone/live chat all the way through but to me it's unacceptable!
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2018-01-12
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-11
- Comments
-
My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
- Location
-
- Location
- Southeast of England
- Reviewing
- NOW Broadband
- Date
- 2020-11-16
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-04-20
- Comments
-
took this out after moving from talktalk and I couldn't be happier been with them 3 years,. customer service great and staff are always friendly, they offer me a great offer every year and send me out an email reminder about a month before my contract expires. speed has always been fine never had any real issues with . no idea why the reviews are so bad would highly recommend
- Location
-
- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2023-11-01
- Comments
-
After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.
Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
- Location
-
- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2020-05-19
- Comments
-
Highly unreliable broadband with poor service. Worst customer service ever received. Today I called up about a broadband issue. Turns out my hub isn't working, and they aren't going to do anything about it for 5 days. They said my broadband is 'not their problem' and I'm set to lose a week's wages as I can't work from home now. This last happened 3 months ago when I couldn't work for a week. They offered me a tenner as compensation....
- Location
-
- Location
- Uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-07
- Comments
-
Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2019-06-12
- Comments
-
I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
- Location
-
- Location
- Kirkcaldy, Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-08-22
- Comments
-
I signed up for now broadband band around 1/8/23 and it went thru fine , I got a message on 7/8/23 saying my order has been delayed and they will update me on 11/8/23 which I received the same delayed message and they would update me on 15/8/23 on 15/8/23 I received the same delayed message and they will update me on 21/8/23 well the 21st came and went and no update ! Absolute bloody joke! I’ve even paid the activation fee by now I’m peed off and gonna go with someone else
- Location
-
- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2021-04-01
- Comments
-
Absolutely shocking. Do not purchase broadband from this provider, I am paying £28.99 a month for fibre broadband and I am getting a download speed of 5mbs. It is supposed to be guaranteed 55mbs.
No one is interested in my concern, I am waiting for a phone call back from a manager. I was told A new router was on the way out to me only to find the customer service team did not order it. Stay away from NOWBROADBAND. They are a scam
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-07-08
- Comments
-
Drops connection many times every day on tv and phone need to be closer then 15 foot to get connection worst service I've ever had
- Location
-
- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2021-12-09
- Comments
-
Why did I not find this site before? Changed to Now received the hub and was told services would start on 15/11. No joy so called them on 16/11 and they arranged Openreach for 17/11. OR guy came parked outside nextdoor No 11, ours is No 9. Called him and he said the order was for No 11 but had our name on the order. He came in checked it all then back to van and called his office, back again and said he would change plate then go to green box to do connections. Got it all working then guy from No 11 came round and said to OR guy that his line had been dead since Sunday the same as ours. Guy called his office checked line the days there was nothing he could do at that time. BT said No 11 would have to sign for another 24 mth contact? On 20/11 I got an email from Now saying I had asked for the contract to be cancelled as we were moving out, three days after the set up? Told them no I did not want to cancel they said they would sort it. I called Now on 02/12 about the crackling on the phone to be told I read being cut off as another provider wanted the line, obviously BT for No 11. NOW have stated it is their fault as they sent the OR guy to the wrong house which then must mean that OR connected two lines on the 14/11. Chasing round since 02/12 and totally useless. NOW and BT have said that our number of 40 years has gone, rubbish but too long a story, and idiot at NOW said that our number has always been registered at No 11?? So we have been paying their bills for 40 years, don't think so. I blame NOW for getting the house number wrong and Openreach for disconnecting two lines instead of one. Nobody is accepting blame except for NOW in a fashion as they have stated no compensation and will only charge me for the 14 days I was live!! Well aren't they stars looks like small claims court. Any advice gratefully welcomed.
- Location
-
- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2018-07-25
- Comments
-
Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2024-02-11
- Comments
-
Getting support is impossible. Customer care is just not what they do. If you need help the BOT takes you in a circular journey and then the pages fail.
Getting a human to speak to followed a 40 minute wait time and was then cut off. Just avoid like the plague is my advice.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.