693 Customer Reviews over 70 pages
-
- Location
- Uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-07
- Comments
-
Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
- Location
-
- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-04
- Comments
-
When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.
I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.
They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-02-22
- Comments
-
This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2022-02-20
- Comments
-
Been with them for 2 years now and just renewed. Never really had any great problems. Overall great value for super fibre. I’ve noticed some buffering late at night but not an issue as no one is particularly maxing out Wi-Fi in our household then.
- Location
-
- Location
- ATHERSTONE
- Reviewing
- NOW Broadband
- Date
- 2022-02-17
- Comments
-
I was with these for 2 years, for the last 2 months I noticed my speeds were around 20mbps when I should have had 54mbps guaranteed.
They then said I would need to pay £40 for a new router to fix this. I mean really?? I have to pay to fix there faulty equipment?!
Needless to say I have switched to another provider.
Just be carefull as the customer service is totally crap
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-02-09
- Comments
-
have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
- Location
-
- Location
- Teynham kent
- Reviewing
- NOW Broadband
- Date
- 2022-02-08
- Comments
-
Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
- Location
-
- Location
- Renfrewshire
- Reviewing
- NOW Broadband
- Date
- 2022-02-07
- Comments
-
Worst broadband! Constant buffering! Have cancelled and gone back to bt!
- Location
-
- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2022-02-04
- Comments
-
I had a contract with Sky which was due to end on 5th Jan 2022. 'Now' were supposed to contact Sky to take over but they didn't and Sky deactivated my line. Sky blamed 'Now' and 'Now' blamed me!! They refused to acknowledge my written complaint and on the phone they refused any responsibilty . Satisfaction 0 Customer Service bit fat 0
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-02-02
- Comments
-
Was with Now on ADSL from May 2021. Phoned up in January when I saw a deal offered for Super Fibre at £2 extra and upgraded with no real problem. Customer services were helpful.
Speed on both ADSL and fibre as expected.
One 8 hour outage in 9 months.
Overall happy with service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.