386 Customer Reviews over 39 pages

• Reviewer

  Alan

  Location

  Aberdeenshire

  Reviewing

  NOW Broadband

  Date

  2018-08-17

  Comments

  AVOID, AVOID, AVOID, AVOID, AVOID
  This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
  I cancelled account and am now out of pocket.
  This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
  AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID

• Reviewer

  Dolly styles

  Location

  durham

  Reviewing

  NOW Broadband

  Date

  2018-08-17

  Ratings

  • Satisfaction
    1 star

  Comments

  Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.

• Reviewer

  Steven Mackay

  Location

  Scotland

  Reviewing

  NOW Broadband

  Date

  2018-08-14

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star

  Comments

  Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!

• Reviewer

  Matthew

  Location

  Romsey

  Reviewing

  NOW Broadband

  Date

  2018-08-14

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Absolutely diabolical. Terrible service, no communication. The left hand doesn't know the right exists.
  Seriously don't change to this provider. I feel like I am going to implode and they haven't even set my broadband up yet. I can't begin to explain the problems I've had and we are not even switched yet. I am trying desperately to make sure we don't get switched. Please don't make the same mistake we have. Steer well clear.

• Reviewer

  Bil

  Location

  Watford

  Reviewing

  NOW Broadband

  Date

  2018-08-12

  Comments

  Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.

• Reviewer

  Chris

  Location

  Enfield

  Reviewing

  NOW Broadband

  Date

  2018-07-25

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame

• Reviewer

  Marie McCarthy

  Location

  Leamington Spa

  Reviewing

  NOW Broadband

  Date

  2018-07-20

  Ratings

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars

  Comments

  So far I'm very disappointed with capabilities of Now broadband service.
  I already had a "Nowtv" box and thought it would work really well with Now broadband, it does not. The box performance is very slow compared to previous broadband supplier which surprised me.
  I'm having trouble even getting in touch with Now broadband, beginning to wish I'd never changed

• Reviewer

  Glyn

  Location

  essex

  Reviewing

  NOW Broadband

  Date

  2018-07-16

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....

• Reviewer

  Dan

  Location

  Manchester

  Reviewing

  NOW Broadband

  Date

  2018-07-12

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.

• Reviewer

  susan

  Location

  newcastle

  Reviewing

  NOW Broadband

  Date

  2018-07-01

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star

  Comments

  First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.