693 Customer Reviews over 70 pages
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- Location
- Belfast
- Reviewing
- NOW Broadband
- Date
- 2021-09-22
- Comments
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Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
- Location
-
- Location
- REDDITCH
- Reviewing
- NOW Broadband
- Date
- 2021-09-19
- Comments
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We've recently switched from PlusNet to NOW Broadband and are very disappointed with the speed. Despite the fact that the speed is supposed to be a guaranteed minimum of 27.7 Mbps, ours is regularly less than 10 Mbps.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-15
- Comments
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Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
- Location
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- Location
- SE8 5JW
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
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RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
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AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
- Location
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- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
- Location
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- Location
- Devizes
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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Broadband keeps dropping out. We have poor signals in all the other rooms. This replaced Vodafone and, although it's a bit quicker, it's not so reliable.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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Non existent customer service as they expect you to jump through hoops before you can possibly if you are lucky speak to anyone!
They are absolutely atrocious so recommend avoid unless you are happy to have slow broadband and to spend ages trying to get to speak to an actual person to resolve any issues that might arise as web chat and emails are completely ignored as are the ratings they ask you to give when you have attempted but failed to contact them!
- Location
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- Location
- Adel Leeds
- Reviewing
- NOW Broadband
- Date
- 2021-09-02
- Comments
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We. Have been very happy with our time with Now WiFi . We had to call them once in a year and the service was very good.
- Location
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- Location
- E17
- Reviewing
- NOW Broadband
- Date
- 2021-08-31
- Comments
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Awful if anything goes wrong. The broadband speed is okay and everything was fine until we got an email saying that another provider had asked for our line so they were cancelling our account. We called up to say there has been a mistake, please don't cancel the line and the person said not to worry we will get that sorted. Heard nothing else at all until the end of the month and suddenly our broadband stops working. Call up and it turns out they haven't sorted it at all and the cancellation has gone through. That was fine and they put us through to the accounts to get sorted where we spoke to a extremely rude person who didn't even apologise, who argued that this wasn't there fault and there was nothing they could do to help. I would just have to open a new account with them and wait 10-14 days to get an engineer out and set up a new account. I was shocked at how awful the customer service was, my advice, just pay a bit more for a better company.
- Location
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