699 Customer Reviews over 70 pages
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- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2021-08-21
- Comments
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I joined 1st July & am still waiting. I had 9 Open Reach engineers who kept coming to install inside, but there was a connection error so needed a dig outside to make my line Live. Plus 1st engineer signed the job as 'Done' hence my phone stopped and I was charged for 1st month though I not only had Nothing at all but they also lost the phone number I've had 50yrs! The NOW team told me "if you leave & rejoin we can change the Open Reach order" ... They lied! I left but they wouldnt let me rejoin due to 'Not having a live line'"?!! Talk about catch 22...You can't talk to Open Reach direct... You have to go via your provider... But I don't have a provider anymore!! Lack of communication with Open Reach and easiest way of getting rid of problem was by telling me to leave. I have had the fix outside but there is now another fault lower down the street but that won't get fixed cos I don't have a provider. No provider will take me on as "I don't have a Live line" I want to scream now. Both NOW & Open Reach are to blame... Ombudsman here I come!! Newspapers too!!
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2021-08-17
- Comments
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Terrible service. After 6 weeks we still haven't got broadband even though open reach had the line connected straight away. I've spoken to numerous people on the phone and it was only the last person I spoke to who spotted the problem. I can only assume the other are either badly trained or just incompetent. I cancelled and have now signed up with Virgin. Absolute waste of time, wouldn't go near them as a broadband provider
- Location
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- Location
- Rickmansworth
- Reviewing
- NOW Broadband
- Date
- 2021-08-16
- Comments
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NOW TV failed to turn up to install the Broadband, only to let me know they would not make the appointment after the appointment time.
I have since cancelled the order, but I am now struggling to get a refund. Initially I was told they could not refund my credit and and had to send a cheque, which has never arrived. All of my follow up Emails have been ignored.
I have now had to get the credit card company involved, to process the refund.
- Location
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- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2021-08-14
- Comments
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avoid them, I was scammed by over £200, very poor customer service and their telephony staff yelled at me at two ocassions. I booked a broadband installation with NowTV, waited for a month, engineers came over and said that there is no line they can use so they can't connect and advised to get different provider i.e virgin, as there was virgin line. They assured me that I don't need to do anything and they will let billings team now and my account will be cancelled and installation fee refunded. They never cancelled my account and kept charging my card every month without any authorisation, I've cancelled direct debit straight away and they still kept charging my card, becauise they had card details. I've called to log a complaint, telephony guy said that their company has no complaints department whatsoever so it's impossible. I asked him why their website has whole complaints page and ability to log a written complaint? They said i'm making this up as they don't deal with complaints at all.. Assured me that broadband is cancelled. TWo months later I am still being charged.. No standing orders or direct debit, they are making unauthorised charges to my card directly because they have the details.. I have logged a complaint on their website, it promised 3 weeks response-resolution. 2 months later, no response. I called their telephony to cancel again, just to get yelled at by a girl, saying that i should stop making up the complaint story, as they dont have complaints team and there is nowhere to log a complaint, and that my services are fully active lol
Worst company ever, avoid! Seems like if you get any issues they will never resolve them.
- Location
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- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2021-08-12
- Comments
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Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-11
- Comments
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My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-08
- Comments
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I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
I'm sorry that they don't offer service where I'm moving.
- Location
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- Location
- chesterfield
- Reviewing
- NOW Broadband
- Date
- 2021-08-05
- Comments
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The service was fine, the router they provide is absolutely shocking.
Terrible Wifi and would constantly need to restart the router.
BT/EE router is considerably better.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-04
- Comments
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Can’t get signal in next room 3 metres away.
Signal sometimes goes slow/ buffers, in same room as router. This is fibre broadband.
Customer service keep repeating it must be the ‘environment’! won’t accept it is the type of router. Even though I have explained over and over again, I have NEVER had this problem with other broadband services.
Totally dissatisfied
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2021-08-02
- Comments
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Absolutely useless without a doubt the worst option on the market I’ve cancelled after two weeks customer service is terrible internet connection is terrible WiFi Is simply unusable steer well clear of now broadband!!!
- Location
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