699 Customer Reviews over 70 pages
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- Location
- ALTON
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
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Very quick to take a payment but when it comes to actually getting it activated I am left waiting. No feedback, just told to wait another 24 to 48 hours after the due date.
Working form home without broadband is causing endless hassles. Should have gone elsewhere.
- Location
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- Location
- Hawick
- Reviewing
- NOW Broadband
- Date
- 2024-02-08
- Comments
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Took 2 weeks for the broadband to go live. Does not work as there is a fault somewhere that needs to be investigated by 'the team'. This will take another 48 to 72 hours. If I want to be compensated for no service I need to contact them again. No phone number available on their Web support although it states you can only contact them by phone. Say need photos of the installation before can do anything which takes yet more time. Truly awful service and cheap for a reason. Will switch to someone else while I still can. Be warned...
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
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The speeds I get are actually quite good but the connection drops on a daily basis. Currently I'm out of contract which is always a way for them to excuse charging more than double for the same service simply because you haven't promised further payments even with the months notice period.
Yet during this time of higher charges the connection has dropped more than normal!
- Location
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- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
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Appalling. Happy to upgrade me then wring billing, late upgrade, slow Broadband and dead landlines. Try to resolve this today was cut off 3 times after 4 phone calls. Issue could not be resolved. Landlines still dead. Shoddy, poor and inept.........
- Location
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- Location
- East Sussex
- Reviewing
- NOW Broadband
- Date
- 2024-02-03
- Comments
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I had a no contract service with NOW for 3 years. They advised me that the price was increasing slightly. However they increased my bill by a mystery £15.
Apparently they roll in a free calls package (even tough i don't have a landline phone) and then jack up the price. However this still didn't account for the increase.
Call handlers were hard to get hold of, off-hand and unable to explain my bills. They also wouldn't refund over charged payments or rectify the issue without forcing me into a 12 month contract. They also continued to charge a call package after termination of my account and switching to another provider taking 3 months to refund this.
Just appalling
- Location
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- Location
- Perth
- Reviewing
- NOW Broadband
- Date
- 2024-02-02
- Comments
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This is easily the worst broadband I've ever had. It keeps cutting out, and when it is running, it is so slow. I also had to buy an extender because it's so crap. Avoid at all costs, it's a bunch of complete rubbish. DO NOT BUY!!!
- Location
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- Location
- Cricklewood
- Reviewing
- NOW Broadband
- Date
- 2024-01-26
- Comments
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Slow Slow Slow. So slow my search times out. I can’t wait to leave
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2024-01-25
- Comments
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Wish we'd read these reviews first. I've never had such an awful experience with a utility company. Two months delay connecting our broadband - no explanation other than to blame Openreach. A problem that other utility companies apparently don't have. I think I've managed to deduce that it is a computer system issue at NTv end. Messed us around for 2 months, no info, didn't even reply to emails to the complaints department. How they are allowed to operate in this industry with this level of non-service, I'm mystified. Don't bother, we only chose them because of lack of fixed contract. We've given up and gone with BT.
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
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Absolutely useless. The product is terrible and the speeds are just nonexistent. We have been with Now for a month and it feels like a year! We have already cancelled to go with someone else sue to how poor everything has been. The signal is terrible, we have had to buy 2 boosters for the house to try and get any signal anywhere, and still have incredibly poor connectivity. We have called customer services a number of times, they seem to just want you off the phone quickly and don’t really offer any help. They were supposed to send an engineer after the 4th call to them just for my wife to wait in all day and no one turn up. Having called them again, they eventually admitted that no one ever did come out. As I type this, no streaming services on my tv which is in the same room as a booster, can connect to anything so I will need to reset the hub for the 7th time today!! Avoid this lot at all costs.
- Location
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- Location
- Oldha.
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
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If you enjoy your broadband repeatedly disconnecting every day whilst trying to work from home and having every task uninterrupted for hours, then sign up to this rubbish. Otherwise I'd recommend you steer well clear
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.