693 Customer Reviews over 70 pages
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2021-02-28
- Comments
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I have been with Nowtv fir over 3 years. The speeds have been a bit dodgy the past 3 months but that it to do with the Open box by my house. Customer service always helpful and friendly. No issues whatsoever
- Location
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- Location
- Leicester
- Reviewing
- NOW Broadband
- Date
- 2021-02-19
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2021-02-19
- Comments
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Ordered Nowtv broadband to replace Sky. Was not told it cannot replace Sky because Sky provide a 4 ethernet connection hub but Nowtv only provide a 2 ethernet connection hub. So broadband being cut off today, I have to choose to lose 2 devices, Digital TV, Nowtv, Sky or Computer. I really could have used a little information/warning before ordering, that their hub was a really basic model and not compatible with the service they are replacing
- Location
-
- Location
- Hampshire
- Reviewing
- NOW Broadband
- Date
- 2021-02-18
- Comments
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absolutely shocking - waiting 12 weeks and still no broadband. has been set up 3 times and then cancelled after 48 hours. no ownership in NowTV. avoid at all costs.......
- Location
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- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-01-28
- Location
-
- Location
- Warrington
- Reviewing
- NOW Broadband
- Date
- 2021-01-14
- Comments
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One of the worst decision I made to choose NOW Broadband.
I am a Key Worker for IT company and they made my days worst. very slow speed, poor customer service, now resolution till now. Don't go with their cheap pricing deals.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-01-11
- Comments
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I have NOW TV wifi installed. Which necessitates a landline. They said they would send an engineer, but hey never did and when I called, I was told they had already hooked it up. Not! They then sent out a BT engineer a week later and got it working.
I got my statement and there were about 30 calls made to Angola. The date of the calls happened between the time of the first installation date (when the line wasn't working) and the second installation date (when the line was sorted correctly).
We obviously wanted the call charges taken off and NOW TV escalated to their manager and came back w an offer to take £10 off the bill! Why in the world should I pay for calls that were made by someone else when the line was not functioning.
All of this took literally hours of calling NOW TV, waiting for one person after another and that's their resolution?
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2020-12-29
- Comments
-
So bad with the outage yesterday and no information about it until today. No apologies, Also they are underhand in tricking people into extending contracts to reduce prices they have mandatory increased. I’ll never trust them again and am leaving to go elsewhere. I hate them !
- Location
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- Location
- Luton
- Reviewing
- NOW Broadband
- Date
- 2020-12-22
- Comments
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I can't fault NOW TV Broadband. After reading some of the other reviews and getting my date delayed by 1 week with an OpenReach issue, it turns out that it actually was an OpenReach issue. I spoe to NOW a couple of times, very quick to answer once you go through the Option 3, Option 1 answer message. Very polite staff, apologetic and contacted me to say they had heard from OpenReach and confirmed the switch on date. OpenReach arrived well in time, connected to the OpenReach socket and didn't have much of a signal, so the engineer put a new socket in within 2 minutes and I instantly got great coverage in all rooms with no lag whatsoever. My son started downloading his PlayStation 4 updates and games, we went out for an hour and came back and all was downloaded. Can't fault them to be honest, right from the start they've been consistently extremely polite and very helpful. I've got the 38Mb/s fibre broadband with landline and for £23 per month on a 12 month contract, they are cheaper by far than any other. 5 stars all round from me.
- Location
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- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-12-09
- Comments
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Switched online to NowBroadband from Virgin, then Virgin called us with a better deal. Cancelled the contract with NowBoradband within the cooling period.
However, they kept taking direct debits for 4 months and after spending hours with their useless customer service team on the phone, will still now refund our monies. Haven't even been connected to their service. In my opinion: thieves - stay away.
I recommend switching between EE and Virgin every 2 years to keep on good deals. Both have better service and speeds.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.