693 Customer Reviews over 70 pages
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2020-08-16
- Comments
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I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
Don't be tempted by the cheap deals, they're hopeless!
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2020-08-15
- Comments
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I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.
After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.
My only criticism is of the modem it's self, it only has two Ethernet ports.
- Location
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- Location
- Gwent
- Reviewing
- NOW Broadband
- Date
- 2020-08-13
- Comments
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Purchased NOW broadband and the whole experience from the start has been great. Broadband went live on the expected day with no issues at all. I live in a property that has the downstairs area in a basement so I wasn’t expecting much but to my surprise I get full WiFi signal every room of my house.
So pleased, great service
- Location
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- Location
- Worcs
- Reviewing
- NOW Broadband
- Date
- 2020-08-10
- Comments
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Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!
Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.
I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.
- Location
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- Location
- kendal
- Reviewing
- NOW Broadband
- Date
- 2020-08-06
- Comments
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absolute garbage, near impossible to contact. constant weak signal right through house.
- Location
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- Location
- Keighley
- Reviewing
- NOW Broadband
- Date
- 2020-08-03
- Comments
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literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.
- Location
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- Location
- Newport
- Reviewing
- NOW Broadband
- Date
- 2020-08-01
- Comments
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Overall satisfaction is down one star due to my telephone number not being ported,i am not that worried as i only have calls telling me "i was involved in a accident".Been three weeks with Now and to be fair everything they said has been done,apart from the number porting.Good consistent speeds and no drop outs,router sent out when they said,engineer arrived when they said and 2.5 meg off my max speed so very happy with the service so far,i hope this continues.
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-28
- Comments
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Absolutely terrible! We moved from Sky, thinking that it would be the same service but a lot cheaper (sister company). How wrong we were. The speeds are usually below 15mbps and it regularly just stops. We had a visit from an Open Reach engineer who said that we'd never get higher than 44mbps which is lower than the guarantee but we decided that we'd cope with that so we accepted a new hub. The new one is worse! I was told that if the new hub didn't resolve the issue I could leave without penalty. When I rang to leave I was told that I was lying when I said that I was told that I could leave without penalty and they would have to listen to the phone call. They still haven't got back to me after a week. Meanwhile, we're all using our phone data and have to get used to streamed TV stopping and starting. Customer service staff are very polite and friendly but they don't actually do anything. I'm not holding my breath for any of this to be sorted out soon as it's already been going on for a month. Whatever you do, don't use Now TV for broadband!
- Location
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- Location
- Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2020-07-22
- Comments
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I have used Now TV for broadband for just under a year now, they have been very consistent with the download speed and I have had no issues with the connection. Compared to Vodaphone who were worst than useless Now TV have been easy to deal with and reliable.
- Location
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- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2020-07-22
- Comments
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I recently signed up to transfer my broadband and phone package to Now as my package with another company was near the end of the contract. I had a couple of concerns that I needed answering. I telephoned Customer Service a spoke to a lady called Veronica. She was courteous and listened to my concerns and because all the details were not displayed on my account she arranged to phone me the following day. Further investigations were needed and a she was on days off and an intervening weekend she phoned me on her return, as arranged and my issues were cleared up.
Veronica provjded outstanding customer service and is caring and cheery in personality.
She is a credit to the Company.
Hopefully once my service begins it matches up to the consideration I have received to date.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.