699 Customer Reviews over 18 pages
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- Location
- Preston Lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-05-08
- Comments
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It's a lousy company. It's displayed a contact customer service number 03303323050 constant engaged. You can't get through no matter what time of day that you're calling. Last time I was offline for 10days. And I had tried to contact them more than 100 times. Still engaged. Since then it's a hour here. 10-12 hours there. Or sometime a whole weekend with out internet. Is it what you called a good service provider. Thank you Now Broadband now all I really wanted to say is I wasted to terminate my contract with you.
- Location
-
- Location
- Doncaster
- Reviewing
- NOW Broadband
- Date
- 2023-04-28
- Comments
-
Been with them for 4 months and at best may have had a month if I added up the time it actually works with out buffering or losing broadband altogether, phoned there customer service line who tried to tell me that a firestick will buffer no matter on what my Internet speed was. If I had known it was part of sky I would not have gone with them in the first place, wish I had found this review page first. I would avoid this company at all cost.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-27
- Comments
-
Awful, so slow it won't even open emails properly.
- Location
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- Location
- North Wales
- Reviewing
- NOW Broadband
- Date
- 2023-04-26
- Comments
-
In the 18 months I’ve had this it’s absolutely awful. 18 months on and the WiFi is constantly dropping
- Location
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- Location
- Ripon, North Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-04-24
- Comments
-
The people were polite. But always around in circles. Their product is poor and they worm every way out of letting me leave for a better supplier. Despite me having proof of the far below guaranteed speeds. They use BT's lines, just go to BT or anybody else!
- Location
-
- Location
- North East
- Reviewing
- NOW Broadband
- Date
- 2023-04-24
- Comments
-
Customer service is enough to avoid using NOWTV. Wanted to move the broadband to my new home, which we move on the 14th. The closest date they could give me to switch was the 25th and I would lose broadband from the 24th in my current place. They gave the incorrect details to BT meaning they rejected the appointment on the 25th, 6 days before we move. We had to cancel with NOWTV and go with Virgin as they don’t use BT broadband lines. Now we don’t have wifi in my home until we move - nobody seemed to know/care what to do
- Location
-
- Location
- Stroud
- Reviewing
- NOW Broadband
- Date
- 2023-04-23
- Comments
-
Terrible packet loss and high latency during prime time hours makes this unusable for online gaming and the constant buffering, even at low resolution, could make movies unwatchable.
- Location
-
- Location
- Oxford
- Reviewing
- NOW Broadband
- Date
- 2023-04-17
- Comments
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The network has been really poor over the last one year. I called a month earlier to notify them of house move, they said it can't be activated until a certain day but no one activated it. Now I have to wait another 14days. Despite calling them, nothing can be done.
- Location
-
- Location
- Moon
- Reviewing
- NOW Broadband
- Date
- 2023-04-16
- Comments
-
Absolute rubbish might as well be on a desert island
- Location
-
- Location
- Milton keynes
- Reviewing
- NOW Broadband
- Date
- 2023-04-15
- Comments
-
I have had so many issues with the signal and connection speed. I’ve spoken to customer services who were lovely and tried to be helpful and I was given instructions about how to try changing channel but while it is fine some days, other days it feels like being back in the 90’s with the little thing just spinning around on the screen and nothing loading. I just use my phone data often as it gets so annoying but what’s the point of giving NOW my money! Currently looking elsewhere…
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-04-13
- Comments
-
Have been with them for over two years all OK till April 23 when without permission or prior knowledge they increase my £23 a month contract too £40, that under the law is theft. They say they have sent email which was never received.
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-04-12
- Comments
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Customer service beyond erratic. If you want frustration, this is the company for you.
- Location
-
- Location
- Fife
- Reviewing
- NOW Broadband
- Date
- 2023-04-09
- Comments
-
Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2023-04-08
- Comments
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Cuts out all the time. Useless. Avoid
- Location
-
- Location
- Sandhurst
- Reviewing
- NOW Broadband
- Date
- 2023-04-05
- Comments
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All went well until my going live day...connected everything up correctly, turned on expecting great WiFi and then nothing. Called customer service and was told "oh it can be activated anytime up til m8dnihht" (OK so by then I have lost a days Internet.
Following day (2nd day) expected to turn on and be activated... again nothing. Called technical this time... ran a line check and low and behold finally coverage...well for 2 hours (12-2pm)then nothing.so back on the phone to technical who said engineer will be out to connect in 3-5 days could be sooner, so in thought ok they'll now make it urgent. Next day (3rd day now), still nothing so now cancelled... this lady very helpful then put me through to compensation team...bloke seemed less than enthused and said it'd be fish to open reach if I got any compo. He also said that an engineer had been booked and canceled by me...I'd be that lucky to have actually got a call, email etc.
So in the end I've now gone with Zoom who I booked for tomorrow for an engineer to visit and set up. OK Now broadband are cheap at £22 pm for 63mbs (when I ran a speed test for the 2 hours actually connected I was only getting 20mbs).
Zoom are £30pm (first 3 months £20) for 150+ mbs. So moral of my story is cheaper is not necessarily better.
- Location
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- Location
- Kilwinning
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
-
Far to many times I have been in the middle of a movie for buffing. It drives me nuts.
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
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DO NOT USE.
Absolutely terrible service and customer service. Ongoing issues for months, NOW TV take no responsibility and just make up excuses.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
Very Bed Customer Service,waited for 3 hours for a call back after finally getting through... Had a dropped call, it rand once then cut off... So bad.
Been without Broadband & TV for a week now & getting no help whatsoever.. just keep saying it's an area problem... We live in London.. there's always open reach in our road... This is the worst broadband service we have had so far....in a contract & want out..
- Location
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- Location
- West yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-28
- Location
-
- Location
- LEICESTER
- Reviewing
- NOW Broadband
- Date
- 2023-03-19
- Comments
-
Switched from BT which worked in the garden this is poor in the same room i will cancel as soon as i can
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-03-15
- Comments
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Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.
Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.
Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.
Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.
If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
- Location
-
- Location
- CARNOUSTIE
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
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Broadband generally works well. Main issue is poor customer service. Repayment was not processed to account as it should have been(twice). Compounded by inaction on behalf of staff. Would struggle to recommend company because of this.
- Location
-
- Location
- High Wycombe
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
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Awful
Connection doesn’t reach any room outside of my living room. I was told to move the router which I can’t because that’s where the connection is. Then I was told maybe it is because of the walls in my house?
I was instructed to split my wifi connection to 2 networks (one fast one slow) and use the slow one when I move round my house and connect to the fast one when I am near the router? Surely I should just have wifi in my whole house like previously with other companies without having to connect to 2 different channels (the slow one still doesn’t work anyway)
Then they blamed open reach says they do the speed checking or whatever (trying to fob me off for the fact it doesn’t work outside my living room and it is just generally rubbish broadband)
Anyway I’ve decided to cancel and go with someone else, the service was rubbish too. Absolutely no empathy whatsoever
- Location
-
- Location
- Murton
- Reviewing
- NOW Broadband
- Date
- 2023-03-12
- Comments
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I can't disagree more with the reviews on here. I got my router 2 days before going live, the Internet was live early hours in the morning on the expected go live date. I've had to call them twice regarding my bill and was connected to customer service straight away, and the agents I have spoken with are lovely. The Internet speed is great for what I need, I can not complain at all! Happy customer.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-10
- Comments
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NOW - MORE LIKE NEVER!
We have waited 8 months YES 8 months for this shambles of a company to sort our internet!!!
I would appreciate some help and a contact number for someone who can help us!!
This company are awful we phone up and hear the same thing - we’ve updated your file and then no movement - we are at our wits end!!!
We waited 6 months for a pole to go in and now just need to be installed!!!! Why is it so hard to get them to book an appointment to hook us up? We should be HIGH PRIORITY BY NOW!!!!!
The useless people in the phone can literally do nothing. There’s no transfer to another team or anything!!!! I just don’t get it!
Does anyone in here have a number other than the generic one we can call???
- Location
-
- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider
Crap customer services
Horrible company from a 2 year subcriber
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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I don't care what anyone else says we have been with TalkTalk for 18 months... What a nightmare. Now has been nothing short of fantastic. Everything connected on time, fantastic signal and customer service a complete breath of fresh air. One v happy customer. Thank you NOW. Got the movies package too... Love it.
- Location
-
- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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Terrible service, my activation date was 26th Feb and 9th March today, am still not connected. Now sent engineer to a wrong address. They connected me to a wrong address. They booked an engineer 3 times that didn't turn up because wrong address was given.
- Location
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- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-07
- Comments
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Very disappointed, I was given activation date a week ago! I still haven't got Internet and NOW TV have taken the first payment. They booked an engineer, who never turned up. I called them on the day and apparently they couldn't contact the engineer but promised to get in touch the next day and to rebook am engineer, but I still haven't heard from them. I was meant to have recieved an email. Very disappointed. In this age of technology and working from home, a switchover should be seamless, should it not?
- Location
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- Location
- Midlands
- Reviewing
- NOW Broadband
- Date
- 2023-03-03
- Comments
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Had the service about a year and it’s never really worked well. I use a network extender to try to generate a strong signal but still drops in and out .
I won’t be renewing.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
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I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
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As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
- Location
-
- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
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I was quite happy with Now Broadband until I tried to cancel. I had to tell them to cancel my membership three separate times (so far) to make them stop charging me. "oh we charged you by mistake" "oh we had system issues the last time you cancelled" unacceptable to try to make money from people who don't pay attention. V disappointed.
- Location
-
- Location
- St. Austell
- Reviewing
- NOW Broadband
- Date
- 2023-02-27
- Comments
-
Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
- Location
-
- Location
- Canterbury
- Reviewing
- NOW Broadband
- Date
- 2023-02-21
- Comments
-
DO NOT USE THIS COMPANY!
I placed an order and duly paid the booking fee. I then wait until the activation date I was given but no router had arrived and no further communication from Now. So I call them, they had lost my order but when they eventually found it they discovered they had cancelled the order but could not tell me why. So I lost two weeks with no internet because they couldn't be bothered to communicate with their customer. They were also unable to refund my fee because they lost that order and another department handles refunds. After hours of chasing around I am still without broadband and my refund. This company might look cheap but they are not geared up for selling broadband. Avoid unless you want a raft of headaches and no actual internet connection. Completely and utterly useless.
- Location
-
- Location
- Portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-02-13
- Comments
-
Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
- Location
-
- Location
- Norwich
- Reviewing
- NOW Broadband
- Date
- 2023-02-09
- Comments
-
Only been with Now broadband for a few weeks. Engineer got it up and running but did say there was an issue outside and someone would come and take a look - nothing. Now my broadband has been completely down since Saturday and No definite answer for when they will rectify.
- Location
-
- Location
- Medway
- Reviewing
- NOW Broadband
- Date
- 2023-02-09
- Comments
-
Genuinely impressed with it. I had sky Broadband previously, I know, same owner! With Sky I was only reaching around 3-6mbps but with NOW, I actually get my full 11mbps.
The hub was easy to install and came in great packaging which was all easy to recycle.
The hub is the same hub as the Sky Q one they provided. It’s just NOW branded. It was convenient as only had to swap out the AC adaptor and the hub itself. Then renamed the device and changed the password and it was all done.
The only issue is when editing the hub details, it thinks you’re still logged in as an Admin, but if you restart the hub at the socket, it will soon figure this out.
- Location
-
- Location
- England
- Reviewing
- NOW Broadband
- Date
- 2023-02-06
- Comments
-
Left sky to join Now broadband and transferred my landline number with no problem. I now want to return to sky but now broadband will not release my number, absolute disgraceful company. Don`t touch Now broadband with a barge pole.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.