699 Customer Reviews over 18 pages
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-12-12
- Comments
-
took my money, cancelled within 14 days but still no refund. I think I will need to contact my bank to reverse the charge. DO NOT USE ANY OF THERE SERVICES. I'm sure if I owed them money they would continually chase me.
- Location
-
- Location
- N.ireland
- Reviewing
- NOW Broadband
- Date
- 2018-08-22
- Comments
-
Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
- Location
-
- Location
- Somerton
- Reviewing
- NOW Broadband
- Date
- 2022-07-02
- Comments
-
They lost our phone number,and tried to blame us not good customer service now we have to let everyone know our new number
- Location
-
- Location
- Scunthorpe
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
-
Can't find a number to ring broadband keeps dropping out very unreliable and can't speak to them to report it such bad service
- Location
-
- Location
- Radstock
- Reviewing
- NOW Broadband
- Date
- 2020-07-12
- Comments
-
I have been with now broadband for nearly a year,and as my contract was coming to an end,and they were increasing my price from £25 to£40 decided to leave.
I sent them a separate email(no reply) and took the appropriate action 10 working days before the end, I changed to Plusnet,and as expected,everything turned up on time,internet speeds were faster,and the Router was much better spec.
So far so good,until I checked my online banking,only to find a pending charge for £40-97 on my app.
I contacted Resolve,and raised the complaint,which went through and NOW TV replied with apologies,said it was an error,and they would monitor it and get a credit through! That was the 6th July,,I looked at my statement again on the 8th July,and sure enough the £40-97 had been taken out???????
As it is taken off your debit card,not a direct debit,you cannot stop it with any ease,so despite a further two complaints through resolve I still have had no correspondence or refund!
Do NOT use this company(Sky owned)
Their speeds are erratic,their service to customers is to be polite rubbish,and as far as I am aware,the only broadband provider to take it from your debit card rather than DD as all others I have ever dealt with.
- Location
-
- Location
- Ilminster
- Reviewing
- NOW Broadband
- Date
- 2020-06-29
- Comments
-
AVOID - I live in a small bungalow, I cant get a signal in half of my home. Now TV offered me a small credit and advised me to buy a wifi extender, never needed one with my previous provider
- Location
-
- Location
- REDDITCH
- Reviewing
- NOW Broadband
- Date
- 2021-09-19
- Comments
-
We've recently switched from PlusNet to NOW Broadband and are very disappointed with the speed. Despite the fact that the speed is supposed to be a guaranteed minimum of 27.7 Mbps, ours is regularly less than 10 Mbps.
- Location
-
- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2022-02-04
- Comments
-
I had a contract with Sky which was due to end on 5th Jan 2022. 'Now' were supposed to contact Sky to take over but they didn't and Sky deactivated my line. Sky blamed 'Now' and 'Now' blamed me!! They refused to acknowledge my written complaint and on the phone they refused any responsibilty . Satisfaction 0 Customer Service bit fat 0
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-02-14
- Comments
-
Only put one star each as no stars was not an option. Signed up to broadband deal with 3 months free TV, have never got the free TV and keep going round in circles when making a complaint. No way to talk to anyone and no one responds to other complaints. DO NOT USE THIS COMPANY, THEY TAKE YOUR MONEY AND THEN IGNORE YOU.
- Location
-
- Location
- Doncaster
- Reviewing
- NOW Broadband
- Date
- 2023-04-28
- Comments
-
Been with them for 4 months and at best may have had a month if I added up the time it actually works with out buffering or losing broadband altogether, phoned there customer service line who tried to tell me that a firestick will buffer no matter on what my Internet speed was. If I had known it was part of sky I would not have gone with them in the first place, wish I had found this review page first. I would avoid this company at all cost.
- Location
-
- Location
- Newtownabbey
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Do not employ NOW as your broadband ISP as it constantly drops the connection.
I have reported this before and NOW say it is my fault they cannot provide a proper service!
I will now have to leave this useless company so beware.
- Location
-
- Location
- Dumfries
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Changed from talk talk.big mistake,speed is so slow we have Virtually stopped bothering to use internet at home.Back to the old company asap.
- Location
-
- Location
- Port Glasgow
- Reviewing
- NOW Broadband
- Date
- 2024-04-05
- Comments
-
Tried to set up now broadband as the cheapest, website makes you put in bank details and doesn't leave you able to request a set up date, but to set a date for engineer to visit, which now realise is the date, but you can't change the date, request set up date everything leads to calling customer service which is abroad hard to understand, where they keep you waiting while they ask colleagues, update your account, then can't do this simple request think this is a scam to keep people on phone for long time and then results in telling you to call back in a day or two, ended up just requesting cancellation and asked for email to confirm cancelled, didnt get anything, only a customer survey which I completed. I am a rational person and wanted cheaper broadband but now reading other reviews realise that any problem would result in calling the helpline and really shoddy rude 'service' and I hadn't even got to starting with them, however doing this enabled me to get a better deal from my current provider as they had gone to the step of requesting having the same number from my provider.....DONT DO IT!
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
-
Failed to transfer broadband across on switch day and offered no alternative in the interim. How do these companies get away with behaving in this way? Broadband is an essential utility.
- Location
-
- Location
- Stafford
- Reviewing
- NOW Broadband
- Date
- 2020-02-04
- Comments
-
Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
- Location
-
- Location
- Harrow
- Reviewing
- NOW Broadband
- Date
- 2020-10-25
- Location
-
- Location
- Perth
- Reviewing
- NOW Broadband
- Date
- 2024-02-02
- Comments
-
This is easily the worst broadband I've ever had. It keeps cutting out, and when it is running, it is so slow. I also had to buy an extender because it's so crap. Avoid at all costs, it's a bunch of complete rubbish. DO NOT BUY!!!
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2020-06-05
- Comments
-
errible
I only use their broadband and several times every single day their services are down for few minutes, sometimes up to 20 times a day, sometimes up to 5 times per hour. It's been getting worse lately. It's absolute nightmare when you're working from home using remote connection. Please consider choosing another service if you need anything resembling a stable uninterrupted connection.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-08-28
- Comments
-
Terrible quality broadband with frequent outages
- Location
-
- Location
- durham
- Reviewing
- NOW Broadband
- Date
- 2018-08-21
- Comments
-
signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.
- Location
-
- Location
- durham
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Comments
-
Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
- Location
-
- Location
- Christchurch
- Reviewing
- NOW Broadband
- Date
- 2019-11-28
- Location
-
- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2021-07-03
- Comments
-
Now broadband is absolutely the pits, I've had fibre 80/20 with BT, TalkTalk and EE, not an issue with any of those providers, speeds were constant 76 down and 19 up, however, after moving to Now broadband fibre, they have locked my speed to 53 down and 19 up, customer service does answer when you send a message but they can't help.
My advice is, don't bother with this provider.
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2023-04-08
- Comments
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Cuts out all the time. Useless. Avoid
- Location
-
- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-05-29
- Comments
-
Untrustworthy company with terrible morals and worse customer service. Few will renew with these guys once they have experienced their awful corporate culture.
In my case, did a 12 month deal and they increased price by 15% in 2nd month (whilst still giving new members the same price).
That is terrible form to any sensible person yet all the company have to say is "well leave then". But with a 30 day limit to leave without penalty that is easier said than done.
A remarkably awful company. Save your time and find a company with some morals.
- Location
-
- Location
- Ipswich
- Reviewing
- NOW Broadband
- Date
- 2018-04-04
- Comments
-
First of all, I have read the reviews and without insulting anyone, some people are just never satisfied. I have been with Virgin for years, I mean, it used to be NTL when I first joined. But I got fed up with my bills increasing every year to a point where I was paying over £100 a month. So when I moved house from London to Ipswich I decided to write down all the pros and cons about my Virgin package. For me, it all came down to flexibility. So NowTV, obviously, started to become a contender. Done my research and, because I didn't have to commit myself, I thought I'd give it a go. This was a year ago. I love the fact that I can pick and chose on a monthly basis and that I can actually leave whenever I want to. In this year I have not encountered any problem whatsoever and the reason I am writing this review is this; I became aware today that there's a new hub on the market as I just upgraded my MacBook Pro. As my husband is moving in permanently in 5 weeks time, my main concern was the 2.4ghz band, a problem we never had (only fair to mention this as well) with Virgin. The new hub caters a dual band which would solve this. I called their Customer Service and (besides the fact that the agent I spoke to definitely was British and I didn't have to wait as I got through in seconds) asked about the new Hub. Without any hassle she told me the new Hub would be send out today, free of charge. What a breathe of fresh air as I always had to beg, steal and borrow with Virgin to get their latest Hub. And this all for a price that continues to amaze me. For me these guys deserve every 5 stars I have given them. Top notch.
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-08-23
- Comments
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I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
- Location
-
- Location
- Abington
- Reviewing
- NOW Broadband
- Date
- 2022-11-26
- Comments
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I've been with them for a while and the customer service has been excellent via email. I was initially told they would take 72 hours, but within 2 hours I received a reply and they fixed the with OPenreach in a few days.
- Location
-
- Location
- Skelmersdale
- Reviewing
- NOW Broadband
- Date
- 2024-02-10
- Comments
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This provider gives decent broadband. HOWEVER. There is absolutely no app available that lets you control who uses the broadband in the house, device management, diagnostics, remote management. Nothing. It is something that they really need to address as it is lacking severely on its competitors. Is will be looking at alternatives when my 12 month contract is up.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Absolutely terrible performance, flat-out disrespectful, and extremely unreliable customer service support. Useless operators are hung out to dry by their managers, having been provided the only response "I am so sorry, but nothing we can do at the moment". I was left without a service for one month, and I kept hearing that the repair is imminent, but it took 3 weeks! I asked to speak with a manager and was told that they do not answer the phone to customers. Then I was promised a call back within 72 hrs. When a week passed and I didn't get a call, I called again and was told that it is extremely unlikely I get a call back from a manager. The auto compensation system does not work. NOW refuses to pay back what they advertise as reparations for the loss of service. Further, there is no way one can request compensation on their own. Terrible, terrible service. Very slow internet speeds. Overall disaster. Save yourself the headache and disappointment!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-01-07
- Comments
-
Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
- Location
-
- Location
- LINCOLN
- Reviewing
- NOW Broadband
- Date
- 2020-08-29
- Comments
-
vodafone broadband absolutely useless. Never choose. Used them for 5 weeks. All 5 weeks i not seen broadband speed as was provided on contract. The reason was that they fixing tower and uknown when i get broadband. I decided to find other provider. Call them explain all and canceled. All was agreed. After 1 week they sending me final ugbill £245 for 12 months. To get in touch right person takes you 3 hours. Vodafone manager happy to cancel all whats happen and after 5 days i have email with outstanding balance again. This hapen 4 times. Please never use Vodafone Broadband.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2018-06-15
- Comments
-
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.
My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.
As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
- Location
-
- Location
- Murton
- Reviewing
- NOW Broadband
- Date
- 2023-03-12
- Comments
-
I can't disagree more with the reviews on here. I got my router 2 days before going live, the Internet was live early hours in the morning on the expected go live date. I've had to call them twice regarding my bill and was connected to customer service straight away, and the agents I have spoken with are lovely. The Internet speed is great for what I need, I can not complain at all! Happy customer.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Location
-
- Location
- Weybridge
- Reviewing
- NOW Broadband
- Date
- 2022-10-30
- Comments
-
Order was supposed to go-live on 07/10/2022. Here we are on 30/10/2022, no service provided, no reslution provided and not contactable at all!
- Location
-
- Location
- Warrington
- Reviewing
- NOW Broadband
- Date
- 2020-11-02
- Comments
-
Absolutely the worst broadband EVER, continually loses connection ,no customer service whatsoever,leaving asap as fed up with no service.
- Location
-
- Location
- Dingwall (Scotland)
- Reviewing
- NOW Broadband
- Date
- 2023-09-17
- Comments
-
Waste of time and money, signed up for the “super fast fiber” for £22 a month the speed is ridiculous wait ages for something to load don’t get signal in every room, asked about making calls from a landline got told it was included then got charged £52 for making calls didn’t get made aware of the pay as you go package for the landline when signed up. Total charge £74.
Definitely won’t be continuing with NOW and won’t be recommending them.
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2020-06-20
- Comments
-
I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
- Location
-
- Location
- Thatcham
- Reviewing
- NOW Broadband
- Date
- 2021-12-15
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.