699 Customer Reviews over 18 pages
-
- Location
- Edgware
- Reviewing
- NOW Broadband
- Date
- 2024-03-11
- Comments
-
Internet is not working, customer service is not so good, no ackknowledgement, i have been complaining since a week and still not resolved. Worst experience.
- Location
-
- Location
- Worthing
- Reviewing
- NOW Broadband
- Date
- 2020-08-23
- Comments
-
They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
- Location
-
- Location
- Canterbury
- Reviewing
- NOW Broadband
- Date
- 2023-02-21
- Comments
-
DO NOT USE THIS COMPANY!
I placed an order and duly paid the booking fee. I then wait until the activation date I was given but no router had arrived and no further communication from Now. So I call them, they had lost my order but when they eventually found it they discovered they had cancelled the order but could not tell me why. So I lost two weeks with no internet because they couldn't be bothered to communicate with their customer. They were also unable to refund my fee because they lost that order and another department handles refunds. After hours of chasing around I am still without broadband and my refund. This company might look cheap but they are not geared up for selling broadband. Avoid unless you want a raft of headaches and no actual internet connection. Completely and utterly useless.
- Location
-
- Location
- Colyton
- Reviewing
- NOW Broadband
- Date
- 2018-10-20
- Comments
-
Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-07-10
- Comments
-
Have been with NOW broadband for over a year now and haven’t had any problems at all. Decent speed, decent price and reliable. Would recommend.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2020-07-13
- Comments
-
Run a mile and don't bother. I haven't even managed to get my broadband connected and its been two weeks since the engineer came out. The customer service agents have no idea what they are doing and no one helps you. DO NOT USE THIS PROVIDER.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-04-16
- Comments
-
Where do I start?! Applied online 18th November to move to Now from PlusNet, given a start date of 2nd December during the process. Order failed. Multiple orders subsequently placed, all failed. REPEATEDLY told useless staff issue needed escalating, REPEATEDLY ignored. Ombudsman utter waste of time (industry bias). Finally lost it and emailed CEOs of Now (Sky), BT Openreach, PlusNet etc. Issue resolved by BT Openreach who found an issue between two systems. Still no help from Now other than placing further order. On 11th February Now advised I was entitled to compensation for the delay (114 days from start to end). Bear in mind they didn’t bother to even attempt to resolve the issue, they are now stating that as the start date was not confirmed (it was, albeit during the initial order process and verbally by staff, not by email) I am not entitled to compensation. They subscribe to an ‘automatic compensation’ scheme. Clearly nothing automatic about it, clearly they think it’s acceptable to breach their own policies, clearly a joke of a company. Off to the equally useless Ombudsman again, and the press (having been told by Now that emailing others slows the process which is both ironic and a threat). Their broadband is absolutely nothing to write home about either. Just do yourself a favour, take account of all these poor reviews, they are poor for a reason. Go elsewhere. Honestly. Anywhere but Now. It’s just not worth the stress.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-07-31
- Comments
-
Broadband was ok apart in the upstairs bedrooms where there was no connection. It took 45 minutes waiting on the phone to cancel broadband: Why can't we cancel other than on the phone???
- Location
-
- Location
- CARNOUSTIE
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
-
Broadband generally works well. Main issue is poor customer service. Repayment was not processed to account as it should have been(twice). Compounded by inaction on behalf of staff. Would struggle to recommend company because of this.
- Location
-
- Location
- England
- Reviewing
- NOW Broadband
- Date
- 2023-02-06
- Comments
-
Left sky to join Now broadband and transferred my landline number with no problem. I now want to return to sky but now broadband will not release my number, absolute disgraceful company. Don`t touch Now broadband with a barge pole.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
- Location
-
- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
-
Appalling. Happy to upgrade me then wring billing, late upgrade, slow Broadband and dead landlines. Try to resolve this today was cut off 3 times after 4 phone calls. Issue could not be resolved. Landlines still dead. Shoddy, poor and inept.........
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2018-09-06
- Comments
-
This company is THE DEVIL. I cannot believe how a company like can be in business. I've moved into my new house and the internet connection has been a NIGHTMARE. I've got a fever from how stressful I was, I'm not joking. Impossible to get in touch with them, left with no internet for 5 days, no clue what was going on, they got my address wrong, now they've sent me an email saying someone else is moving into my flat and they had to cancel my contract.. like.. what the hell?? Not to talk about the internet speed, trash. Cannot believe they provide a connection this slow in 2018. EMBARASSING. I can say with confidence that NowTv is the WORST company I've come across in my whole life. What a joke.
- Location
-
- Location
- Worcester
- Reviewing
- NOW Broadband
- Date
- 2020-12-04
- Comments
-
We're on the basic 'brilliant broadband' package, having just moved into our first real apartment after uni. My partner is a key worker and I run a small business from home (due to the pandemic). I knew going in that the speed was less than average, but for our needs, would be adequate. And it would have been adequate, if we were getting the 'guaranteed' speeds. The package promises 11mb/s with a minimum of 4mb/s. Instead, we consistently get 0.7 mb/s. Thank god for unlimited mobile data, my hotspot is infinitely more effective than their broadband. An engineer was sent out to fix the problem to no avail, and trying to contact customer support is a nightmare - like they deliberately go out of their way to prevent you calling. We've been with NOW TV for less than 2 months and are already switching. Save yourself the hassle and go with literally anyone else.
- Location
-
- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2024-04-03
- Comments
-
At last with Plusnet. Funny that Now said the upload speed was excellent, it must be me… there is nothing they can do… I was instructed to raise the router/ take it away from the radiator/ get nearer to it.. etc etc . For 4 months I have paid for a service that did not work although Now couldn’t do anything. They closed the line so it’s taken a while to change to Plusnet but it is lightening quick. Amazing instant change!!!
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-28
- Comments
-
Absolutely terrible! We moved from Sky, thinking that it would be the same service but a lot cheaper (sister company). How wrong we were. The speeds are usually below 15mbps and it regularly just stops. We had a visit from an Open Reach engineer who said that we'd never get higher than 44mbps which is lower than the guarantee but we decided that we'd cope with that so we accepted a new hub. The new one is worse! I was told that if the new hub didn't resolve the issue I could leave without penalty. When I rang to leave I was told that I was lying when I said that I was told that I could leave without penalty and they would have to listen to the phone call. They still haven't got back to me after a week. Meanwhile, we're all using our phone data and have to get used to streamed TV stopping and starting. Customer service staff are very polite and friendly but they don't actually do anything. I'm not holding my breath for any of this to be sorted out soon as it's already been going on for a month. Whatever you do, don't use Now TV for broadband!
- Location
-
- Location
- Cambridge UK
- Reviewing
- NOW Broadband
- Date
- 2023-10-30
- Comments
-
I was offered one price, then left without broadband for almost 2 weeks, then told my offer had expired and I would have to pay a different price (10% more). I asked for the the automatic offcom compensation for the delay (as it sais on their website) and they knew nothing about it. They automatically forwarded me to "the relevant custom service department", which turned out to be at SKY, so they obviously couldn't help me because it's not even the right company. How can they be so useless?!
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-12-09
- Comments
-
Switched online to NowBroadband from Virgin, then Virgin called us with a better deal. Cancelled the contract with NowBoradband within the cooling period.
However, they kept taking direct debits for 4 months and after spending hours with their useless customer service team on the phone, will still now refund our monies. Haven't even been connected to their service. In my opinion: thieves - stay away.
I recommend switching between EE and Virgin every 2 years to keep on good deals. Both have better service and speeds.
- Location
-
- Location
- Eastbourne
- Reviewing
- NOW Broadband
- Date
- 2019-06-27
- Comments
-
Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
- Location
-
- Location
- Gateshead
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Terrible service, will leave you waiting over 30 minutes to speak to someone on the phone. They increased my bill from £26 to £38 with no reason.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2019-10-16
- Comments
-
Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
Especially impressed with how easy and quick it was to cancel.
- Location
-
- Location
- Sawbridgeworth,Herts
- Reviewing
- NOW Broadband
- Date
- 2020-09-03
- Comments
-
Broadband is reliable and hasn't yet let me down. Speed is OK and get what you pay for. Only problem is the range and I have had to fit a range extender to get to rooms outside the room the Broadband hub is situated.
- Location
-
- Location
- wolverhampton
- Reviewing
- NOW Broadband
- Date
- 2020-06-09
- Comments
-
Go somewhere else.
i joined now tv paid my £5 and waited for the router to arrive. No router ... phoned now tv who confirm a problem and order did not go through but they would order again for me while on phone - great all gone through. then looked at my bank statement and payment has been returned - once again on phone - oh so sorry again promised to look into and call me back well no surprise i am still waiting for the call. I have now joined Plusnet and am more than happy.
- Location
-
- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2020-02-05
- Comments
-
Switched from Talk Talk to Now TV in October 2019. The Now TV broadband reguarly matches the advertised speed so that's not a problem, but almost every day at different times there are moments when you open an app and it won't connect. You try to open a web site, and it won't connect - even though it says connected to the internet. This is across multiple devices, TV, IOS iPhone, Android tablet. Looking on line others say it's the Now TV router that's the problem. I think they're right as my previous Talk Talk account's speed was half the advertised rate of Now TV's, yet I never had any problems connecting to or with anything. It's specifically bad with apps/sites that use heavy data such as YouTube, Plane Finder, Google Earth, Netflix, and sometimes even a simple site like Ebay! About 50% of the time with those apps/sites you just sit watching them trying to load - it's so frustrating. Been to Now TV web site to troubleshoot - also frustrating. It recommends all the obvious stuff that I've already done, (thanks)! So I try to contact them and there doesn't seem to be a way that works. There's a Chat Live button, but it doesn't work. As soon as my contract runs out (only 8 months to go) I'll be off to another provider. Not impressed.
- Location
-
- Location
- Harrogate
- Reviewing
- NOW Broadband
- Date
- 2024-03-19
- Comments
-
Avoid at all costs. Used to be really good when the CS team were in Ireland & had authority to change things. Now, it's all scripted from somewhere abroad and the CS (I use that term VERY lightly can only go through the pre-defined motions of the script provided. A lot of dropouts of the service, almost daily although when it worked, the speeds were as advertised but the frequency of this happening has reduced drastically. The router provided has an appalling range and very difficult to get the settings from to move to another type.
The final straw however is the intentionally deceitful wording on the email they send when the contract has around a month to run... I followed the instructions as copied & pasted below:
"Do nothing and continue with your existing membership for £23.49 a month. Or Pick from one of the packages available to you below".
I did nothing and then received saw that NOW had charged me £46.50. Queried it and they said to check the very bottom of the email where buried is a small section saying you'll lose your discounts. Cynical, misrepresentation & just downright sneaky. No offer of a refund & the new offer I could have was worse than the offers available for existing customers. CS could not care that I was leaving & just said that i need to give 2 weeks notice if I did.
Like others, I'll be forwarding the email onto the ombudsman for investigation.
Don't do it, I stayed as long as I did as they were the only ones offering a monthly rolling contract, with that gone & them just being a "me too" now, definitely not worth putting up with the almost non existent CS, poor speeds, dropouts & almost not for purpose router. You have been warned! Not just by me but read below too...
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2020-02-25
- Comments
-
We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
- Location
-
- Location
- Cardiff
- Reviewing
- NOW Broadband
- Date
- 2022-10-26
- Comments
-
I moved from Plusnet to NowTV in Feb of this year (2022) but truly regret the decision to cancel the service with Pluset.
I did it simply because I thought all ISPs were more or less the same and more importantly the costs were lower with NowTV which was the main attraction.
I bought a better router than the one that came with the NowTV package which improved the speed. However, speed is not really the issue here - the main problem I have is that the line keeps dropping with frequent outages.
To be honest, I have had enough and will be going back to Plusnet as soon as my contract is over as they are 10x better than Sky's low cost alternative.
- Location
-
- Location
- Warrington
- Reviewing
- NOW Broadband
- Date
- 2021-01-14
- Comments
-
One of the worst decision I made to choose NOW Broadband.
I am a Key Worker for IT company and they made my days worst. very slow speed, poor customer service, now resolution till now. Don't go with their cheap pricing deals.
- Location
-
- Location
- Peterborough
- Reviewing
- NOW Broadband
- Date
- 2018-10-11
- Comments
-
Absolutely the worst fibre Broadband I’ve ever had, in the time I’ve been with them I’ve had 2 new rooters and 3 now tv boxes due to failures! With the broadband the only thing they love to repeat is “ we can’t control hiw reliable your network is when your wireless” then why have I never had this problem with any other services before then??? They then go on to say well how many devices are connected at once at Max only ever 3 mobiles and still it cuts out! I’ve even put in a WiFi repeater and even with that it looses the now broadband! Honestly please listen to this warning ⚠️ Do not go with NoW tv broadband!!!
- Location
-
- Location
- Central Scotland
- Reviewing
- NOW Broadband
- Date
- 2019-11-23
- Comments
-
Just renewed with NOW Broadband. Price increased after initial 12 month contract. Before switching asked for better deal. Offered one less than my orig deal for same service.
Customer service was superb. Little bit of a wait after initial security check but it was sat afternoon. Pleasant, knowledgable... just superb. Top class.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2021-10-05
- Comments
-
If you are interested to order Now broadband I wanted you 4ead this feedback please first before further action.
One star is too much for them. 5he worst and awful customer service ever. We didn't receive our hob we should contact them 6 times they didn't even contact us to say our engineer appointment was cancelled. After about a month now that we are calling them I spoke to their manager (if you can call it manager because I doubt if that is a company) she said we can't update you and you should wait for another company to update us then we will update you.
I can't believe what I heard after a month and me and my husband both working from home and she said your company that you are working for should support you and give you the tools that you need it is not our problem. I will definitely cancel my order but please don't go through whole this situation that we went.
- Location
-
- Location
- Isle of Wight
- Reviewing
- NOW Broadband
- Date
- 2017-07-05
- Comments
-
The box did not work with ethernet cable or wifi
- Location
-
- Location
- Whickham
- Reviewing
- NOW Broadband
- Date
- 2024-03-10
- Comments
-
I have absolutely no complaints about Now Broadband. Been with them for years with no problems. Only had one outage which was fixed quickly and I was compensated for this. Average speed always above promised speed even at peak time. Don't believe all the so called reviews on this site!
- Location
-
- Location
- County Durham
- Reviewing
- NOW Broadband
- Date
- 2020-07-20
- Comments
-
Kept losing signal,changed providers when contract was up Now took next months payment in full and owed me three weeks money back got told I would have to wait till the following months payment was due then they would return money owed 4weeks on and still waiting for my money back.
- Location
-
- Location
- Murton Seaham
- Reviewing
- NOW Broadband
- Date
- 2019-09-07
- Comments
-
Have landline which keeps only allowing calling out and keeps going of when trying to call in.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-03-08
- Comments
-
ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
- Location
-
- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
-
They suddenly raise the prices without notification or reasons. They are really bad at communicating. We have to call them every month for paying the fees because the website doesn't work even though we have a normal UK bank account. What a rubbish company!
- Location
-
- Location
- Redhill
- Reviewing
- NOW Broadband
- Date
- 2023-10-16
- Comments
-
Generally not bad, but when my creditcard expired, instead of reaching out in a nice way - they sent aggressive OVERDUE letter, I couldn't update my CC information and then they cut off my broadband, calling them took nearly an hour on the phone most of it on hold.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2020-08-22
- Comments
-
After nearly 2 years. We are in the process of changing to another supplier. All I will say is if you are thinking of Broadband look else where. After 2 years we are giving uo with them. They have little or no interest in providing a reasonable service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.