359 Customer Reviews over 36 pages
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- Location
- Harrow
- Reviewing
- NOW Broadband
- Date
- 2021-07-17
- Comments
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There is problems constantly it can work and then suddenly speed I'm getting us 0.56mb/s and then back again to 70. I've been told by two ppl at now tv that the routers they provide are old and unable to maintain the speed they promise but when trying to raise with someone to get a better router the managers insists that the information is not correct.
- Location
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- Location
- Wirral
- Reviewing
- NOW Broadband
- Date
- 2021-07-07
- Comments
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Switched to these as had NowTV account and comparison website suggested that they would be faster than ordinary broadband. What a mistake, had issues with data protection, shocking customer service and highly unstable broadband and router. NEVER GO BACK
- Location
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- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2021-07-03
- Comments
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Now broadband is absolutely the pits, I've had fibre 80/20 with BT, TalkTalk and EE, not an issue with any of those providers, speeds were constant 76 down and 19 up, however, after moving to Now broadband fibre, they have locked my speed to 53 down and 19 up, customer service does answer when you send a message but they can't help.
My advice is, don't bother with this provider.
- Location
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- Location
- manchester
- Reviewing
- NOW Broadband
- Date
- 2021-06-25
- Comments
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Awful. Gave it a chance and got BB +The Tv package for 18.99 a month. Awful constant buffering. Losing connection. At one point nearly everyday. When I called they said I only have copper wire I really need to upgrade to fiber as the package I'm on is only really for reading the news online and surfing and I'm only getting 11mbps! I was laughing at this point, and pointed out that they had sold me it with NOWTV CHANNELS lol. I swear ridiculous. I think I was more annoyed that they treated me like I was stupid. Now I'm paying £24 a month and to be honest its not much better, they said id be getting 40mbps plus.I am doubtful. Thinking of cancelling as I'm tied in for another year now apparently!
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2021-06-23
- Comments
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Now broadband is just AWFUL. You can use one device as long as you are beside the router. I live in a city centre and this is the best I could get. They have the gall to jack up the price by 50% after a year. Astonishing! I literally couldn’t get a signal in my bedroom which is 8 feet from the router. Don’t buy this. Fair warning.
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2021-06-17
- Comments
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Signed up gave my current provider 14 days notice.
Plenty of e mails but no action router was charged for but not arrived, on day of change over b band disconnected, I contacted them and I had failed at the first hurdle but they did not know why. They really did not have a clue on what they were talking about . All I could do was reapply for an account and that would take 14 days
Went back to my old supplier(plusnet) who were very helpful gave me a good deal and would rush everything through.
Basically do not use Now is my opinion.
- Location
-
- Location
- louhhborough
- Reviewing
- NOW Broadband
- Date
- 2021-06-12
- Comments
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absolutley shocking broadband. I have one the best package available with a "promised" 63 mbps. When I try to play on my ps4 or stream videos I am at around 800 kbps which is 1990 esque Internet speeds. Would not recommend for anyone who wants to do a simple Google search. Save yourselves
- Location
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- Location
- Gosport
- Reviewing
- NOW Broadband
- Date
- 2021-06-08
- Comments
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Really bad experience with the customer service. I had a no contract option with them, I explicitly said I wanted to keep the account open due to the no contract option but I'm vacating the property and don't have a move in date for the new property. They mismanaged my account for 9 weeks, keeping the line active despite the property having been let and the new tenants using the line. I've had broken promises to fix the issues, refunds promised that never happened, promises for supervisors to contact me that never happened and customer service staff hang up on me. Appalling service
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-06-02
- Comments
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Signed up for fibre. Due 30 April.not supplied. Phoned 10 times and no reason given . Kept closing complaint though not resolved. No service to date and no feedback. Utterly appalling service. Should be made to stop offering broadband as obviously incompetent
- Location
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- Location
- Skipton
- Reviewing
- NOW Broadband
- Date
- 2021-06-01
- Comments
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After more than 10 years with Plusnet I moved to the Now Broadband ADSL service 10 days ago. Good communications from Now Broadband from the time of ordering to the change-over of service. New router arrived in plenty of time and the change-over itself went without issue. I have consistently received 20.5Mbps download speed and usually around 1.2Mbps upload. This is a clear improvement on what I was getting from Plusnet. So far, it does appear that Plusnet have done me a favour in their no longer appreciating loyal customers.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.