NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars

Based on 299 customer ratings since 2022-09-21 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

587 Customer Reviews over 59 pages

  • Reviewer
    Location
    Fife
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Cuts out all the time. Useless. Avoid
  • Reviewer
    Location
    Sandhurst
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    All went well until my going live day...connected everything up correctly, turned on expecting great WiFi and then nothing. Called customer service and was told "oh it can be activated anytime up til m8dnihht" (OK so by then I have lost a days Internet.
    Following day (2nd day) expected to turn on and be activated... again nothing. Called technical this time... ran a line check and low and behold finally coverage...well for 2 hours (12-2pm)then nothing.so back on the phone to technical who said engineer will be out to connect in 3-5 days could be sooner, so in thought ok they'll now make it urgent. Next day (3rd day now), still nothing so now cancelled... this lady very helpful then put me through to compensation team...bloke seemed less than enthused and said it'd be fish to open reach if I got any compo. He also said that an engineer had been booked and canceled by me...I'd be that lucky to have actually got a call, email etc.
    So in the end I've now gone with Zoom who I booked for tomorrow for an engineer to visit and set up. OK Now broadband are cheap at £22 pm for 63mbs (when I ran a speed test for the 2 hours actually connected I was only getting 20mbs).
    Zoom are £30pm (first 3 months £20) for 150+ mbs. So moral of my story is cheaper is not necessarily better.
  • Reviewer
    Location
    Kilwinning
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Far to many times I have been in the middle of a movie for buffing. It drives me nuts.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE.
    Absolutely terrible service and customer service. Ongoing issues for months, NOW TV take no responsibility and just make up excuses.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very Bed Customer Service,waited for 3 hours for a call back after finally getting through... Had a dropped call, it rand once then cut off... So bad.
    Been without Broadband & TV for a week now & getting no help whatsoever.. just keep saying it's an area problem... We live in London.. there's always open reach in our road... This is the worst broadband service we have had so far....in a contract & want out..
  • Reviewer
    Location
    West yorkshire
    Reviewing
    NOW Broadband
    Date
    Comments
    Believe all review and avoid waste of time and money might seem tempting with the price but ovoid !!!
  • Reviewer
    Location
    LEICESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from BT which worked in the garden this is poor in the same room i will cancel as soon as i can
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.

    Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.

    Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.

    Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.

    If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.