NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.5 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.5 stars

Based on 344 customer ratings since 2021-08-07 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

414 Customer Reviews over 11 pages

  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up for fibre. Due 30 April.not supplied. Phoned 10 times and no reason given . Kept closing complaint though not resolved. No service to date and no feedback. Utterly appalling service. Should be made to stop offering broadband as obviously incompetent
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can’t get signal in next room 3 metres away.
    Signal sometimes goes slow/ buffers, in same room as router. This is fibre broadband.
    Customer service keep repeating it must be the ‘environment’! won’t accept it is the type of router. Even though I have explained over and over again, I have NEVER had this problem with other broadband services.
    Totally dissatisfied
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.

    My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.

    As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Things that have gone wrong:

    1. NowTV misdelivered my router, by spelling my name wrong.
    2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
    3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
    4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
    5. There has been no attempt to address the issue of the late connection or the false updates.

    Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service experience ever!
    took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
    Useless!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.

    Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst interaction I have ever had with a company. The company structure is specifically designed to prevent customers speaking with the people that can help them. They might be cheaper than alternatives but it is in no way worth it. With the time and hassle involved you will end up worse off. I wouldn't go near this company again.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    OMG....Do not waste your time with these cowboys. Waited over 1 month for connection, then they cancelled order due to a technical error. More like a thick member of their team from Northern Ireland who refused to give their name or team due to data protection. This was not a data protection issue, just rudeness and thickness from the thick female. Believe me these cowboys won't be in the broadband business for much longer. They are rubbish, even Virgin are better, are they are really bad !. Eventually they terminated the call because they had no where else to go......YOU HAVE BEEN WARNED.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Non existent customer service as they expect you to jump through hoops before you can possibly if you are lucky speak to anyone!

    They are absolutely atrocious so recommend avoid unless you are happy to have slow broadband and to spend ages trying to get to speak to an actual person to resolve any issues that might arise as web chat and emails are completely ignored as are the ratings they ask you to give when you have attempted but failed to contact them!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle

    ***** DO NOT USE ********
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Seeing all the negative reviews almost put me off getting Now Broadband but my experience has been more positive. My circumstances meant that I was only interested in a non-contract agreement, i.e. leave whenever I wanted without exit fees. "Now" were one of the very few providers in my area that offered broadband without tying you down to 12/24 months so this was a great plus for me. The speed is not the best but I knew that before I signed up as they provide accurate estimated speeds, however the speed is fine for my uses.

    The price is reasonable too for £18 I get broadband, line rental and unlimited local and mobile calls AND can cancel whenever I want with no costs being incurred.
    Now also arranged for BT to connect my line to the phone network which was done quickly and the engineer came exactly when expected, so the setup was trouble-free. Getting the modem-router setup was simple too.

    The biggest complaint I have is customer service since it's so difficult to connect to an advisor. On 3 or 4 occasions when I called, the call just disconnected. On the single occasion I did manage to get through, the advisor was helpful and was able to setup my account promptly.

    I'm sure everyone that has complained about Now have legitimate qualms, but my experience has been mostly good and I have got everything I needed from them for a good price - something no other provider was able to offer.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have been with NOW broadband for over a year now and haven’t had any problems at all. Decent speed, decent price and reliable. Would recommend.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
  • Reviewer
    Location
    London W13
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Creeps along at the speed of sludge when connected, which it very often isn't
  • Reviewer
    Location
    London, England
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I dont know where to start first they couldnt install my broadband on time. I lost a 2 weeks of internet from start of my contract and wasnt compensated for the loss.

    I couldnt understand why no access to social media, PSN and Microsoft Live.

    THEY HAD RESTRICTED ACCESS IN OTHER WORDS SET PARENTAL CONTROLS TO CHILD MODE BY DEFAULT.

    This is why I couldnt access certain sites they dont tell you this before signing up.

    You would think you would have access to parental control but nope. What they call Broadband Buddy doesnt exist atleast if you try to navigate to it through your NOW broadband account.

    I had to go over to the so called community whereby support is provided by their own customers??!!?

    You couldnt make this crap up..in any case someone from the community provided a Broadband Buddy link.

    Here its is for anyone looking for it:

    help.nowtv.com/article/set-up-and-manage-broadband-buddy

    Next problem the link didnt work no matter which web browser (Firefox, Chrome or Edge) or which PC or laptop I used I got the same annoying message time after after.

    'Well that didnt go to the plan..please try again later.'

    So next step is to give them a call..right ?..except.

    THEY INTENTIONALLY HIDE THERE CUSTOMER SUPPORT NUMBER...No joke!

    Eventually after going through many web pages I managed to find there customer support number.

    Here it is for anyone who is looking for it :

    0800 759 1213

    How do I know that they intentionally hide it . Well I posted on their own NOW broadband community in order to help others in the same boat.

    The very next day the post was removed !! and I was banned from making any further posts or comments on their community forum.

    Now onto the actual phone call once i got through to the support team they were unapologetic and tried to blane me even I told them Ive tried multiple devices and web browsers.

    There own community suggests they have Broadband Buddy issues since 2019 yet they still havent sorted it.

    The support person put me hold while they looked into it and came back with theres no restrictions or kid mode set on your account and suggested I try and visit facebook.

    Fortunately it worked and I now have full access to everything..the point is they blatantly lied. Prior to the phone call I was restricted..they only lifted the restriction after the call and made out I was at fault.

    I'm not going to go into the bandwidth problems heres since its been covered by others here but expect to be eractic up and down.

    This is my experience with these jokers so far ..yes its cheaper than everyone else at the moment but you get what you pay for.

    Be warned.
  • Reviewer
    Location
    louhhborough
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutley shocking broadband. I have one the best package available with a "promised" 63 mbps. When I try to play on my ps4 or stream videos I am at around 800 kbps which is 1990 esque Internet speeds. Would not recommend for anyone who wants to do a simple Google search. Save yourselves
  • Reviewer
    Location
    Luton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I can't fault NOW TV Broadband. After reading some of the other reviews and getting my date delayed by 1 week with an OpenReach issue, it turns out that it actually was an OpenReach issue. I spoe to NOW a couple of times, very quick to answer once you go through the Option 3, Option 1 answer message. Very polite staff, apologetic and contacted me to say they had heard from OpenReach and confirmed the switch on date. OpenReach arrived well in time, connected to the OpenReach socket and didn't have much of a signal, so the engineer put a new socket in within 2 minutes and I instantly got great coverage in all rooms with no lag whatsoever. My son started downloading his PlayStation 4 updates and games, we went out for an hour and came back and all was downloaded. Can't fault them to be honest, right from the start they've been consistently extremely polite and very helpful. I've got the 38Mb/s fibre broadband with landline and for £23 per month on a 12 month contract, they are cheaper by far than any other. 5 stars all round from me.
  • Reviewer
    Location
    Macclesfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi there,

    I signed up for the Now TV broadband package to go activate on Monday 30th March. Unfortunately it didnt go active. So I called to see as to why.

    Tuesday 31st I was informed by a gentleman that my account querey will be pushed into 'teir 2' and I would be informed on Thursday 2nd April personally by himself.
    I then called again on Tuesday to gain more information about what teir 2 actually is and also in the hope we may have received an update already. Unfortunately no update but a helpful amount of information.
    I waited patiently till Thursday 2nd April as discussed. I received no phone call so called up myself and spoke to someone else who informed me that he will personally contact me on Sunday 5th to provide me an update.
    Again, I waited patiently until Sunday. After receiving no form of contact by 4pm, I once again called myself. I spoke to a woman who informed me that we're unlikely to hear anything today due to a lot of openreach' branches being closed on Sunday, not to worry thats understandable. I was then infromed it will most likely be Monday 6th April and if theres any update then the relevent team will inform me.
    Monday 6th I called again. I called with limited hope, expecting to hear the same old "im sorry" however upon speaking to the gentleman I was informed that they're looking to activate my wifi on 15th April. It also seemed like the gentleman was unsure as to why I havent been told about the date already, almost as if to say, the lady on Sunday could've informed me of that date.
    I left the phone call thinking 'Great!' Not becuase I've been given a date but because someone has finally given me some information.
    To be honest, I was not best pleased with the date given. I've paitently waited for a week to be told you've got to sit staring at a wall for another 10 days. As I said to the gentleman, this is a bit of a piss take from my perspective. I was recommended to Now TV from a friend who complimented the set-up speed, communication skills and wifi speed. All have been way below par!
    Wednesday 15th rolled around, I called first thing to confirm its going live. I was informed that the teir 2 team still have intentions of going live today. As they close at 8pm I decided to call at 7:30 pm and I spoke to another gentleman. The gentleman was amazing! He was honest and considerate of the situation. He apologized on behalf of the complaints team and the teir 2 team. Even though he had nothing to do with either team he was full of useful information. He advised its unlikey to go live on 15th and to sign up for virgin media, then depending on which company can make my wifi go live first to then cancel the other. So I did. He informed me for the first time that all openreach comms lines have been closed since 20th. Why was i not told all this on 31st? I dont know.

    From my perspective, the wifi not going active is not specifically anyone's fault. I understand that given the times that we're in, everyone is understaffed and you have to prioritize others. However... this is completely unacceptable, no comms from Now TV, all from me. Over 300 minutes of my time chasing for information.
    Between 30th and 6th I have used all the data on my 4G plan, as had my flat mate. My flat mate was meant to be working from home since Tuesday 31st. As he has been unable to, he has been forced to take some holidays and some unpaid leave. After telling Now TV about that, they decided to do sweet nothing about it. Following all this i dont believe that teir 2 is actually a team but uf they are, they need to pick up the phone and be clear with the customer to stop them getting irate.

    I'd like to say, all the staff i have spoken to have been extremely polite and friendly. And after each phone call I clarified that I was not having a go at the individual I was just venting at them. The last gentleman I spoke last actually thanked me for being polite to the staff even though i was angry.

    Many Thanks
    Harry Moss
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am super happy with now tv. I was worried about performance when i picked broadband company, I picked now tv because they had a rolling contract for fiber.

    - customer support is the best i ever experienced. Royal mail lost my router, they shipped me a new one the same day as I called. I called a second time and asked for about the router configurations and they deducted 5£ from my bill, I didn't even ask for it.

    - speed is what they promised. I have the 38 mbps package and speeed test say 36.2 mbps.

    I haven't even tried the channels yet. +I use my own router btw, they don't support it, but if you google around you'll find info of how to do it)

    Best provider I ever had.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
    Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
    Especially impressed with how easy and quick it was to cancel.
  • Reviewer
    Location
    manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Gave it a chance and got BB +The Tv package for 18.99 a month. Awful constant buffering. Losing connection. At one point nearly everyday. When I called they said I only have copper wire I really need to upgrade to fiber as the package I'm on is only really for reading the news online and surfing and I'm only getting 11mbps! I was laughing at this point, and pointed out that they had sold me it with NOWTV CHANNELS lol. I swear ridiculous. I think I was more annoyed that they treated me like I was stupid. Now I'm paying £24 a month and to be honest its not much better, they said id be getting 40mbps plus.I am doubtful. Thinking of cancelling as I'm tied in for another year now apparently!
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    More like next year TV, my partner and I decided to move over from sky back in late July. We were supposed to go live on 21st august. Was then changed to the 27th fair enough. It's now 11th November NOVEMBER and we are still waiting to go live!! My partner has phoned up several times and been on live chat even more. atleast once a day (sometimes 3-4 times a day on the phone because they hang up half way through most of the time. Have been being told for ages that we will have an update soon or its with open reach blah blah. Was told yesterday that we will be live on the 21st November!! 3 months is absolutely shocking and that's if it even does go live... What an absolute joke my partners been friendly and patient on the phone/live chat all the way through but to me it's unacceptable!
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I just renewed for another year. My bill went up after the end of my introductory year. I Couldn't be happier with the outcome of my call. A five minute phone call reduced my monthly bill to better than I was paying before, they refunded the difference from the previous month and threw in 6 months sky cinema.

    If I ever need to speak to customer service I have always found it quick and easy to get hold of someone, no endless loops of robots. Always get through to an English speaking person able to understand me.

    Never had any issues with connection or speed and I am on the middle package.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Totally and utterly annoying service!
    Been using this broadband service for a few months now.
    Every single day without fail, the middle light of 3 goes from green to orange, meaning whatever I'm doing or using stops!!

    I've sent them lots of messages because you can't ring them, they say,do this, do that blah, blah, blah, just like Talk Talk, totally crap.

    They just blame the user instead of sending someone to check on it!

    I had the same kind of crap with TT and got nothing but excuses from them also.

    If I was you, avoid these also, I will be switching as soon as my contract is ending.
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible internet and unhelpful service.
    Always telling you different "tips" which don't work.
    Leaving Nowtv today.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband tonight I have no internet I work from home. The past two months have been dire. When I rang for advice I was told 6 devices were too many. Two laptops two phonesNOT IN USE no apps open a smart tv on standby and a work mobile not using any internet. Really!? Want to charge me to leave and. The day they confirm my new provider has been in touch and confirming the change will take place in 3 weeks and they will charge me my internet starts playing up. The day after and the orange light meaning no internet has been on for over an hour. But they still want money. The clown on the phone told me that I couldn’t raise a complaint or a dissatisfaction with her as “we don’t have a complaints procedure’. Upload speed was so low my IT department at work laughed and said they were pretty sure now tv had no right charging for such poor service. And this was while word to the router. Can’t wait to get a decent connection. With someone else.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have had now tv broadband for just over a month and it goes off 7/8 times a day for long periods. As i study at home the internet is quite important so i have rung to check my line, to be told it was fitted wring but nobody could come to fix it for a month. I was told no several times that i couldnt cancel and eventually was hung up on.
    I received an email the next day saying my conplaint had been dealt with and closed? My wifi still isnt working and now i cannot get through to anybody.

    Really disappointed
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.

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