NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 420 customer ratings since 2021-01-27 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

359 Customer Reviews over 9 pages

  • Reviewer
    Location
    manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Gave it a chance and got BB +The Tv package for 18.99 a month. Awful constant buffering. Losing connection. At one point nearly everyday. When I called they said I only have copper wire I really need to upgrade to fiber as the package I'm on is only really for reading the news online and surfing and I'm only getting 11mbps! I was laughing at this point, and pointed out that they had sold me it with NOWTV CHANNELS lol. I swear ridiculous. I think I was more annoyed that they treated me like I was stupid. Now I'm paying £24 a month and to be honest its not much better, they said id be getting 40mbps plus.I am doubtful. Thinking of cancelling as I'm tied in for another year now apparently!
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    More like next year TV, my partner and I decided to move over from sky back in late July. We were supposed to go live on 21st august. Was then changed to the 27th fair enough. It's now 11th November NOVEMBER and we are still waiting to go live!! My partner has phoned up several times and been on live chat even more. atleast once a day (sometimes 3-4 times a day on the phone because they hang up half way through most of the time. Have been being told for ages that we will have an update soon or its with open reach blah blah. Was told yesterday that we will be live on the 21st November!! 3 months is absolutely shocking and that's if it even does go live... What an absolute joke my partners been friendly and patient on the phone/live chat all the way through but to me it's unacceptable!
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I just renewed for another year. My bill went up after the end of my introductory year. I Couldn't be happier with the outcome of my call. A five minute phone call reduced my monthly bill to better than I was paying before, they refunded the difference from the previous month and threw in 6 months sky cinema.

    If I ever need to speak to customer service I have always found it quick and easy to get hold of someone, no endless loops of robots. Always get through to an English speaking person able to understand me.

    Never had any issues with connection or speed and I am on the middle package.
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible internet and unhelpful service.
    Always telling you different "tips" which don't work.
    Leaving Nowtv today.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband tonight I have no internet I work from home. The past two months have been dire. When I rang for advice I was told 6 devices were too many. Two laptops two phonesNOT IN USE no apps open a smart tv on standby and a work mobile not using any internet. Really!? Want to charge me to leave and. The day they confirm my new provider has been in touch and confirming the change will take place in 3 weeks and they will charge me my internet starts playing up. The day after and the orange light meaning no internet has been on for over an hour. But they still want money. The clown on the phone told me that I couldn’t raise a complaint or a dissatisfaction with her as “we don’t have a complaints procedure’. Upload speed was so low my IT department at work laughed and said they were pretty sure now tv had no right charging for such poor service. And this was while word to the router. Can’t wait to get a decent connection. With someone else.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have had now tv broadband for just over a month and it goes off 7/8 times a day for long periods. As i study at home the internet is quite important so i have rung to check my line, to be told it was fitted wring but nobody could come to fix it for a month. I was told no several times that i couldnt cancel and eventually was hung up on.
    I received an email the next day saying my conplaint had been dealt with and closed? My wifi still isnt working and now i cannot get through to anybody.

    Really disappointed
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
  • Reviewer
    Location
    manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    They decided that my “offer” was over and took an additional £50 out of my account.
    How is this even legal?
    I had straightforward broadband, there was no offer.
    Please do not use this company, I am struggling to get anywhere to recover my money, I will be reporting them to consumer ombudsman.
  • Reviewer
    Location
    Manchester GB
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Now TV Broadband Review
    Now TV Broadband Review. ADVOID unless you want added stress every single month just to simply pay your bill. Their website is diabolical to the point it takes a few hours study just to get a simple answer (mainly to get there CS Number which is hidden away). Their customer service is mediocre with each staff member seemingly giving different answers and different solutions. I've been in hospital recently and all I wanted to do was pay my bill, which for some reason there site didn't allow.
    I called them to which I was put through to someone lacking in any training as well as customer service skills. finally had the strength to try again this morning called them and they said "oh it did go through yesterday let me turn your services back on" this clearly shows lacking not only in your system but your payment system as well. All I can say is I've had enough and will leaving you guys by the end of the month. after this ordeal whether I'm still under contact or not I have no trust in your company anymore and I need a reliable service for work reasons.

    I guess cheap comes with stress, but no more we've had enough and can't wait to see the back of you guys to be honest.
  • Reviewer
    Location
    Margate
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I was set an engineer visit 2 weeks from signup. The day before The visit, I called to find out where my kit was only to be told that the engineer will not show up, blamed on openreach like other posters have mentioned. They didn't have the decency to contact me. I was then told that the engineers will sort put the problem for a few days later. I called again to fimf out where the kit was and was told that am engineer had now been booked in another 2 and a half weeks. Once again I had to call to find out. Amonth is a ridiculous amount of time tp wait to get a phone and btoadbamd service. With their record, I will not be waitimg for it to be pushed to another two weeks so I will go somewhere else.
  • Reviewer
    Location
    Middlesborough
    Reviewing
    NOW Broadband
    Date
    Comments
    I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
  • Reviewer
    Location
    Morley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Overall i'm very very happy with NOWTV Broadband, not a single issue as far as speed is concerned. Great customer service, although I had to knock them down one star as their technical knowledge is lacking and it took two tries for them to understand my enquiry. (explained below)
    The second issue is the Router for WIFI range is not strong. I have most of my house CAT 5 cabled up, however mobile phones cannot be cabled and as such I was receiving only between 1/4 to 1/2 signal quality on wifi when upstairs-with it actually dropping out on occasion.
  • Reviewer
    Location
    Murton Seaham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Have landline which keeps only allowing calling out and keeps going of when trying to call in.
  • Reviewer
    Location
    N.ireland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
    Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
    75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
  • Reviewer
    Location
    NE London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BY FAR THE WORST PROVIDER at the same address and with the same set up (router, gadgets, tv, console have been at the sam spots for 5 years!).

    I havens seem such poor service on anything. Literally. Ghe only reason i picked nowtv was the 12 months contract. If bt wasnt such a rubbish provider chucking 24 month contracts down peoples throats i wouldnt change but hey...
    Since i joined nowtv, never enjoyed stable internet, their poor router doesnt do the job at all, you cant replace it either because of some router option 61 or some sort of rubbish...as if it s such a magical super internet, everyone is in a queue to hack it...
    Movies are interrupted all the time, router needs reset every day, forget about ps4 or xbox...
  • Reviewer
    Location
    New Malden Surrey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I had read this before signing my mother up to Now Broadband - useless speed - dreadful customer service and no way to speak to a supervisor - BT is 5 star by comparison and they were pretty dreadful!
  • Reviewer
    Location
    newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!
  • Reviewer
    Location
    Newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
  • Reviewer
    Location
    Newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS
    I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
  • Reviewer
    Location
    Newcastle Upon Tyne
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.

    I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.

    At this point I have stopped contacting them and have contacted my bank to raise a dispute.

    I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.

    DO NOT DEAL WITH THIS COMPANY.
  • Reviewer
    Location
    Newport
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Overall satisfaction is down one star due to my telephone number not being ported,i am not that worried as i only have calls telling me "i was involved in a accident".Been three weeks with Now and to be fair everything they said has been done,apart from the number porting.Good consistent speeds and no drop outs,router sent out when they said,engineer arrived when they said and 2.5 meg off my max speed so very happy with the service so far,i hope this continues.
  • Reviewer
    Location
    Newtownabbey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very poor. 3 days after switchover day and still no landline or broadband. Poor customer service - pleasant staff but long delays getting through and staff unable to do anything (presume business modelled in this way - staff just there as a pretence). Reading reviews not optimistic about getting phone or BB service any way soon. My advice is go somewhere else - do not use Now.
  • Reviewer
    Location
    North Lanarkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I'm coming to the end of 18 month contract and can't wait to leave. My main gripe is the pathetic wifi signal and lack of ports with the router. Also fed up with Internet dropping out. I don't bother calling about it because customer service leave a lot to be desired and it eventually comes back. I could live with that but not the rubbish router. Bradband speed OK most of the time.
  • Reviewer
    Location
    North Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Avoid these idiots at all costs. Don't do direct debit so you pay by card and they keep taking extra payments. Contacting customer service is a joke.
  • Reviewer
    Location
    North Yorks
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was a bit concerned have read some of the reviews but my experience has been fine. Cutover went well with the Now router service up straight after the old service died at 1200 on cutover date. No experience of he billing cycle as yet
  • Reviewer
    Location
    Northallerton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Switched to them using Uswitch for Broadband & TV

    Five days after switch still have no phone or internet. I work from home and it just a disaster.

    Can’t get anywhere with the call centre.

    Nightmare.
  • Reviewer
    Location
    Northampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So bad with the outage yesterday and no information about it until today. No apologies, Also they are underhand in tricking people into extending contracts to reduce prices they have mandatory increased. I’ll never trust them again and am leaving to go elsewhere. I hate them !
  • Reviewer
    Location
    Northampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I applied for 36mb Now broadband and anytime calls advertised on Uswitch for £25 a month, instead I got pay as you go calls at £26 a month, my first month cost £70:65 second month cost £54:12 I am very disappointed with there response I cannot get a refund.
  • Reviewer
    Location
    Northampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    avoid them, I was scammed by over £200, very poor customer service and their telephony staff yelled at me at two ocassions. I booked a broadband installation with NowTV, waited for a month, engineers came over and said that there is no line they can use so they can't connect and advised to get different provider i.e virgin, as there was virgin line. They assured me that I don't need to do anything and they will let billings team now and my account will be cancelled and installation fee refunded. They never cancelled my account and kept charging my card every month without any authorisation, I've cancelled direct debit straight away and they still kept charging my card, becauise they had card details. I've called to log a complaint, telephony guy said that their company has no complaints department whatsoever so it's impossible. I asked him why their website has whole complaints page and ability to log a written complaint? They said i'm making this up as they don't deal with complaints at all.. Assured me that broadband is cancelled. TWo months later I am still being charged.. No standing orders or direct debit, they are making unauthorised charges to my card directly because they have the details.. I have logged a complaint on their website, it promised 3 weeks response-resolution. 2 months later, no response. I called their telephony to cancel again, just to get yelled at by a girl, saying that i should stop making up the complaint story, as they dont have complaints team and there is nowhere to log a complaint, and that my services are fully active lol

    Worst company ever, avoid! Seems like if you get any issues they will never resolve them.
  • Reviewer
    Location
    Northern ireland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Absoulutly brilliant, talked through everything,given times that suited me, broadband is great. And I am 63 years old
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
  • Reviewer
    Location
    Northern ireland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I'll definately be changing after contract up. Yes great value but i dont like the way they dont let you pay direct debit. My broadband totally off from this morning nothing from them on their website twitter fb disgrace. Yes its different these days covid 19 but not hard put out something just let customers know
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had the internet just over a year, was on BT the past 10 or so years. BT internet would usually disconnect around 12-2AM at night likely to perform maintenance, this never happens with NOWTV which is always good when your in a competitive gaming match and dont get disconnected.

    The speed is reliable and decent for what I pay, 25 squid for 36Mb, good for downloading steam games etc. Overall no complaints.
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT GO WITH THIS COMPANY !!
    Terrible terrible internet speed
    Always popping on and off
    We get 11 Kbps when they say it’s suspose to be 76 mbps
    Do not go with this awful broadband biggest mistake you will ever make if I could give it half a star I would
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst WiFi EVER! There is barely any customer support therefore any problems you have are basically impossible to fix. Don’t allow bank card changes! The sad excuse for the chat tool is ridiculous, they don’t help at all. Been charged random amounts constantly £1s and £4 coming out all the time. The broadband will just go down for a hours, which is an inconvenience!
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give a zero if i could, signed up once and booked an engineer but when I called up to check this, they said my account had not been created. The person on the phone set us up for an engineer to come out in 2 weeks time, only for our order to be cancelled without giving any explanation. When I called up they said we had no capacity for broadband with them, which they didn’t mention any of the other times they were taking my card details.

    Absolute shambles. Had a member of the customer service team put the phone down on me mid call twice

    AVOID
  • Reviewer
    Location
    Paddington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service. Promised callbacks after two cancelations (due to their incorrect filling in of address) never followed through. I was left waiting, paid for delivery twice only to be cancelled, and told the following day that the broadband speed offer was never even available for my area. Ridiculous!
  • Reviewer
    Location
    Peterborough
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst fibre Broadband I’ve ever had, in the time I’ve been with them I’ve had 2 new rooters and 3 now tv boxes due to failures! With the broadband the only thing they love to repeat is “ we can’t control hiw reliable your network is when your wireless” then why have I never had this problem with any other services before then??? They then go on to say well how many devices are connected at once at Max only ever 3 mobiles and still it cuts out! I’ve even put in a WiFi repeater and even with that it looses the now broadband! Honestly please listen to this warning ⚠️ Do not go with NoW tv broadband!!!

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