NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 420 customer ratings since 2021-01-27 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

359 Customer Reviews over 9 pages

  • Reviewer
    Location
    Streatham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of time and money - AVOID

    We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.

    Typing that out it's so bad it almost seems made up but they really were that incompetent.
  • Reviewer
    Location
    Suffolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
  • Reviewer
    Location
    Surrey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
  • Reviewer
    Location
    Swansea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
  • Reviewer
    Location
    Swindon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
  • Reviewer
    Location
    Tadworth surrey
    Reviewing
    NOW Broadband
    Date
    Comments
    Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall
  • Reviewer
    Location
    Thatcham
    Reviewing
    NOW Broadband
    Date
    Comments
    I have never been compelled to write a review until now. I have waited 1 month to receive broadband and have finally given up and cancelled my account. As other reviews have mentioned NOW will blame openreach for delays. But I have little belief in that. The contact throughout has been dire and I have consistently had to ring for updates. They may seem good value but that would only be the case if they provided an actual service. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Totton, Southampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Like many others i wish we had read the reviews. speed improved since we have been with them (as ours was dismal with talk talk) but why oh why does the internet go off when our land line rings? wonder if these company's want us to get rid of landlines and only use mobiles!!
  • Reviewer
    Location
    uk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
  • Reviewer
    Location
    UK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    IMPOSSIBLE to contact CUSTOMER SERVICE.
    Now are ok until something goes wrong. Avoid them or suffer stress.
  • Reviewer
    Location
    UK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.

    NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
  • Reviewer
    Location
    Ulverston
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE WIFI SIGNAL.
    I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up gave my current provider 14 days notice.
    Plenty of e mails but no action router was charged for but not arrived, on day of change over b band disconnected, I contacted them and I had failed at the first hurdle but they did not know why. They really did not have a clue on what they were talking about . All I could do was reapply for an account and that would take 14 days
    Went back to my old supplier(plusnet) who were very helpful gave me a good deal and would rush everything through.
    Basically do not use Now is my opinion.
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with Nowtv fir over 3 years. The speeds have been a bit dodgy the past 3 months but that it to do with the Open box by my house. Customer service always helpful and friendly. No issues whatsoever
  • Reviewer
    Location
    Warrington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst broadband EVER, continually loses connection ,no customer service whatsoever,leaving asap as fed up with no service.
  • Reviewer
    Location
    Warrington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst decision I made to choose NOW Broadband.
    I am a Key Worker for IT company and they made my days worst. very slow speed, poor customer service, now resolution till now. Don't go with their cheap pricing deals.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Comments
    Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.
  • Reviewer
    Location
    west midlands
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
  • Reviewer
    Location
    West Midlands
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now broadband is absolutely the pits, I've had fibre 80/20 with BT, TalkTalk and EE, not an issue with any of those providers, speeds were constant 76 down and 19 up, however, after moving to Now broadband fibre, they have locked my speed to 53 down and 19 up, customer service does answer when you send a message but they can't help.
    My advice is, don't bother with this provider.
  • Reviewer
    Location
    West Midlands
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Useless. Had ordered Now Broadband package, BT Openreach engineer never turned up. I was at home all day and they couldn't be bothered to just knock on the door. Hiding behind the excuse of a missed phone call. Usually you're told to make sure someone's home on installation day. Now Broadband have been absolutely useless. For weeks I've had to chase them up for another engineer appointment. They said they would resolve the issue. A couple of times I was told a new installation date had been booked - lies. Apparently they were waiting for further advices and no appointment had been booked. When I confronted them about being lied to, the worker claimed there had been errors in the system for booking the appointment. Nearly a month later, they drop a casual email stating that my order has been cancelled. Hiding behind a vague email, not bothering to phone me to address what the underlying issues for cancellation were. I have stressed repeatedly to them that I have a lot of back log and I need the broadband installed ASAP. Too much miscommunication within their own organisation and staff are giving out mixed messages. Keep having to wait for 72 hour updates and in the end you feel that you are constantly chasing them up and they barely have the time to ring you. Really disappointed.
  • Reviewer
    Location
    Wheddon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
  • Reviewer
    Location
    Whitstable
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've read the negative reviews here, maybe I've been lucky but to be honest I can't find that much wrong with it. Customer service is a bit slow and the wifi signal is a bit weak but it's only gone off once briefly in the 6 months I've been with them and the 67mps is a constant so for £22 plus unlimited phone it's a bloody good deal
  • Reviewer
    Location
    Wiltshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
  • Reviewer
    Location
    Winchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    This would probably be ok if you live in a small flat, but the router is so weak it won't penetrate around a bigger property and will drop out frequently. My complaints were listened to, and I was allowed to transfer without penalty.
  • Reviewer
    Location
    Wirral
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Switched to these as had NowTV account and comparison website suggested that they would be faster than ordinary broadband. What a mistake, had issues with data protection, shocking customer service and highly unstable broadband and router. NEVER GO BACK
  • Reviewer
    Location
    Wirral
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box cam very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
  • Reviewer
    Location
    Woking
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is awful, only had the router 2 months before internet started dropping out, was told the router was not working so they sent s new one out. Had this one 2 - 3 months and it has started again. When I am upstairs in the bedroom I am lucky if I actually get 1 bar. Would change now but stuck in the 12 month contract.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
  • Reviewer
    Location
    wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Go somewhere else.
    i joined now tv paid my £5 and waited for the router to arrive. No router ... phoned now tv who confirm a problem and order did not go through but they would order again for me while on phone - great all gone through. then looked at my bank statement and payment has been returned - once again on phone - oh so sorry again promised to look into and call me back well no surprise i am still waiting for the call. I have now joined Plusnet and am more than happy.
  • Reviewer
    Location
    Worcester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We're on the basic 'brilliant broadband' package, having just moved into our first real apartment after uni. My partner is a key worker and I run a small business from home (due to the pandemic). I knew going in that the speed was less than average, but for our needs, would be adequate. And it would have been adequate, if we were getting the 'guaranteed' speeds. The package promises 11mb/s with a minimum of 4mb/s. Instead, we consistently get 0.7 mb/s. Thank god for unlimited mobile data, my hotspot is infinitely more effective than their broadband. An engineer was sent out to fix the problem to no avail, and trying to contact customer support is a nightmare - like they deliberately go out of their way to prevent you calling. We've been with NOW TV for less than 2 months and are already switching. Save yourself the hassle and go with literally anyone else.
  • Reviewer
    Location
    Worcester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wouldn’t give you one star!
    Have spent the last 2-3 weeks chancing my phone line from you. Joined because you gave us a good offer, nothing but issues since start date with two engineers out
    Your router only has two Ethernet ports so had to purchase a splitter to be able to add my other lines! Then it reduced signal because of the splitter - engineer out said it’s the bad routers!
    Signal no longer reaches My ring doorbell but did with talk talk on same speed!
    My phone line is now on a stop line because your company cannot get it right! Spent hours on the phone day in day out being promised it is now cancelled it is now sorted and given verbal apology but no offer of compensation and guess what! Still no phone line showing for another provider to take over! You are awful! DO NOT BE FOOLED they may offer the best price but ask yourself why! They are desperate for new customers but are poor signal poor quality and poor service! Still haven’t got my refund still haven’t got my phone line back!
  • Reviewer
    Location
    Worcs
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!

    Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.

    I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This was quite frankly the worst customer service I have ever experienced.

    I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.

    Avoid at all costs.
  • Reviewer
    Location
    York
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have used Now TV for broadband for just under a year now, they have been very consistent with the download speed and I have had no issues with the connection. Compared to Vodaphone who were worst than useless Now TV have been easy to deal with and reliable.

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