699 Customer Reviews over 18 pages
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- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
-
Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
- Location
-
- Location
- Leicester
- Reviewing
- NOW Broadband
- Date
- 2021-02-19
- Location
-
- Location
- Leicestershire
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Avoid altogether. Customer service absolutely appalling and totally unfit for a company in the "communications" industry. Tel access only and that so lengthy they give you a choice of music while you wait !
- Location
-
- Location
- leyland
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2022-05-11
- Comments
-
Absolutely the worst provider I have ever been with. Customer service is non existent, always blaming the customer for the glacial broadband speed. Never take responsibility for their poor service. Broadband works 5 minutes out of the day and that's about it. NEVER GO WITH NOW BROADBAND. It will be the worst mistake of your life
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2022-01-27
- Comments
-
Was due to have internet activated on 1/6/22, engineer completely skipped the visit and never showed up after me waiting all day. Called Now the next day, to be told they would look into it. Get a new activation date of 1/27/22. Engineer showed up 5 hours ago, I'm still sat here waiting for the elusive third green light to come on. Company is ridiculous. Don't waste your money or your time.
- Location
-
- Location
- LINCOLN
- Reviewing
- NOW Broadband
- Date
- 2020-08-29
- Comments
-
vodafone broadband absolutely useless. Never choose. Used them for 5 weeks. All 5 weeks i not seen broadband speed as was provided on contract. The reason was that they fixing tower and uknown when i get broadband. I decided to find other provider. Call them explain all and canceled. All was agreed. After 1 week they sending me final ugbill £245 for 12 months. To get in touch right person takes you 3 hours. Vodafone manager happy to cancel all whats happen and after 5 days i have email with outstanding balance again. This hapen 4 times. Please never use Vodafone Broadband.
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2019-08-31
- Comments
-
The only time NOW said they would call me?? When my new supplier told them I'm switching. 3 weeks trying to speak to a HUMAN to find out why my bill had been increased by £16 a month.
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2020-06-05
- Comments
-
errible
I only use their broadband and several times every single day their services are down for few minutes, sometimes up to 20 times a day, sometimes up to 5 times per hour. It's been getting worse lately. It's absolute nightmare when you're working from home using remote connection. Please consider choosing another service if you need anything resembling a stable uninterrupted connection.
- Location
-
- Location
- Lincolnshire
- Reviewing
- NOW Broadband
- Date
- 2022-05-20
- Comments
-
Now let themselves down with the old routers the provide. Had issues since day 1 (multiple connection drops) which were never related to the broadband supply coming in, but devices connecting to their hub/router (basically if more than 4 things are connected at once you risk issues). I’ve had replacement hubs, long phone calls to tinker with settings, openreach visits to relay cable…you name it, but still the cutouts remain. Considering we work from our home this is a big problem! After 6 months we finally decided to switch elsewhere!
If you’re a casual user, you might get by without issues - otherwise if you do you’ll need a better router, and Now won’t tell you which other router models work with their setup.
- Location
-
- Location
- Lincolnshire
- Reviewing
- NOW Broadband
- Date
- 2019-12-01
- Comments
-
I'm confused by all of the negative reviews on here. I am with Now TV Broadband and can only give them top marks. I was with BT and when I moved home they tried to trick me into a new contract. By trick me, I mean this was not mentioned throughout the moving requisition process, BT in very small print in the confirmation email! So I left them. Prior to that I had been with Talk Talk which was a total disaster! My download speed was supposed to be 36 - 40 mbs but was never above 30 mbs, and went down to 2.5 mbs but they weren't at all interested in sorting out the problem. Both BT & Talk Talk contracts were for 18 months. My Now TV contract is for 12 months, a length I can accept as if I am not satisfied at the end of it, I can go elsewhere. By the way neither previous gave free anytime calls to both landline and mobile numbers, only weekend calls to landlines only. And were both more than what I am paying now!
- Location
-
- Location
- Little
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Don’t have any broadband despite paying for it and it “starting” weeks ago and no response from customer service either
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2018-11-18
- Comments
-
Fantastic..
Openreach Engineer turned up on time and worked cleanly and effectively fitting our new master socket and everything was up and running within the hour. Speed and Reliability.. mmm.. well we’re no experts on these things but despite speedtest sayjng we have a slower connection its actually more stable and reliable than our previous 100mg Virgin Broadband.
Overall i’m very impressed, speed and reliability os very good, communications were slick and efficient by text and email.
Positives
Half Price of Virgin Media
More Reliable
Easier to switch between ADSL providers.
Kept Phone Number previous supplied by Virgin Canle.
Negatives
-Now Router only has 2 Ethernet Ports, Virgin had 4, don’t need them for now but ..
-Caller Display is not standard on phone service, took one free call and service is free when requested within 10 mins.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2019-02-04
- Comments
-
Broadband cuts out regularly. You can only contact them through live chat which is not easy to find. Ironically their staff seem to have great difficulty reading & answering questions. When you ask them to actually answer the question(s), they will just end the chat without warning. I very much regret signing up with them.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-28
- Comments
-
Absolutely terrible! We moved from Sky, thinking that it would be the same service but a lot cheaper (sister company). How wrong we were. The speeds are usually below 15mbps and it regularly just stops. We had a visit from an Open Reach engineer who said that we'd never get higher than 44mbps which is lower than the guarantee but we decided that we'd cope with that so we accepted a new hub. The new one is worse! I was told that if the new hub didn't resolve the issue I could leave without penalty. When I rang to leave I was told that I was lying when I said that I was told that I could leave without penalty and they would have to listen to the phone call. They still haven't got back to me after a week. Meanwhile, we're all using our phone data and have to get used to streamed TV stopping and starting. Customer service staff are very polite and friendly but they don't actually do anything. I'm not holding my breath for any of this to be sorted out soon as it's already been going on for a month. Whatever you do, don't use Now TV for broadband!
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2023-12-01
- Comments
-
Please please avoid.
Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.
Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2023-12-01
- Comments
-
Please please avoid.
Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.
Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-09-18
- Comments
-
I have never known anything as bad as NowTV fibre broadband. I have completed the troubleshooting with customer service and it didn't improve anything. The maximum speeds I am recieving are around 14mb but generally much much lower when I am paying for 38mb fibre and it seems to completely cut out constantly making streaming catch up TV or Netflix near impossible.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-09-19
- Comments
-
The worst broadband I've ever known! Cuts out constantly, speed drops to almost nil and reaches a maximum of around 14mb when I'm paying for 38mb. WiFi is even worse. Can not stream a show on Netflix or catch-up without constant buffering, Now TV broadband is terrible! Fortunately I have been able to cancel after I complained numerous times. Wouldn't wish anyone to be stuck with this for a year contract.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-04-17
- Comments
-
I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed.
As the customer service is good (calls are answered quickly by a human) when complaining about the signal from router, I accepted the advice that the signal will take 10 days to regularise to get to its proper speeds - 10 days have passed I still have problem on WiFi from router, now I do not have a connection upstairs as it is "out of range" before it just dropped out constantly!
Although the plugged in devices downstairs work well (reason I gave 3 stars) the WiFi signal is very poor in rooms away from the hub and out of range upstairs. I have tried all of the recommendations; hub is not by TV / metal however it cannot be put in the middle of the house as it needs to be plugged into the BT phone socket.
NowTV Fibre Combo is not a service I can keep - I do not want to buy router extenders just to see if I can get the service I had with previous provider.
I do regret joining NowTV for fibre combo, the entertainment pass is good but can be used with a better internet provider.
I will be changing providers, even if it means being without internet for a week or so AGAIN, as I need internet upstairs for streaming music and for my FireTV Stick.
If you are in a bedsit or only use Ethernet connection it would be good for you, otherwise avoid!
- Location
-
- Location
- Lodnon
- Reviewing
- NOW Broadband
- Date
- 2020-03-30
- Comments
-
No words how bad they are. Waiting two weeks for line to go live and after calling them every day now they told us that we have to cancel contract and make new one. They ensure us before that NO engineer work is needed because previous tenant was with them but now they changed their mind and will send us second box and if engineer work is needed it will be in June! Also on their official page you can find information that they will give you £5 back for every day of delay, looks like we will have free internet for next 6 months.
Not recommend, avid NOW Broadband!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-02-14
- Comments
-
Only put one star each as no stars was not an option. Signed up to broadband deal with 3 months free TV, have never got the free TV and keep going round in circles when making a complaint. No way to talk to anyone and no one responds to other complaints. DO NOT USE THIS COMPANY, THEY TAKE YOUR MONEY AND THEN IGNORE YOU.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-15
- Comments
-
I have never received even close to 40mbps which is well below expectations. When I raised this with their customer service I noted three strange occurrences - a. Their email responses to my queries were always answered by the same individual (strange?) b. within minutes of EVERY one of my email questions my internet connection failed for about 15-30 minutes (too regular to be a coincidence) and c. They maintain that if I change ISP I will lose my landline number??? ALL VERY STRANGE...
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-11-27
- Comments
-
No idea how this lot make any money. They've installed two lines for us at separate properties, including a brand new copper pair at the second, entirely free of charge. Broadband is reasonably fast and cheap, and on the new copper pair download speed, latency and packet loss are all good. Customer support is UK-based and pretty helpful.
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-04-20
- Comments
-
took this out after moving from talktalk and I couldn't be happier been with them 3 years,. customer service great and staff are always friendly, they offer me a great offer every year and send me out an email reminder about a month before my contract expires. speed has always been fine never had any real issues with . no idea why the reviews are so bad would highly recommend
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2020-09-10
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-08
- Comments
-
Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.
Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-11
- Comments
-
AVOID AT ALL COSTS!!
Its very rare a company gets it so wrong and Now Broadband have got it terribly wrong! When signing up to the service I was aware they said they cannot guarantee speed and I remember that but the problem was the wifi signal. You basically can only get a good signal in the same room with nothing in the way. You can imagine in a house you can't get good internet in most other rooms.
Trying to get through to them was a joke and it took many attempts and ridiculous waiting times only to get cut off and then start the conversation again. Furthermore, no matter how many times I told them that it wasn't the speed they would feed me a line and keep testing the speed.
Finally someone understood and told me I needed to buy a booster. I though that was a joke because they were not providing the service. In the end it took several months and a third party regulator to get £25 credit after suffering 8 months of poor service.
So in conclusion, they may not give you a service, the customer service uses no common sense. they are ridiculously hard to get a hold of. If you want more proof there was a national news article of something terrible that happened because they have no common sense or sympathy. No willingness to try and fix things properly.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-01-10
- Comments
-
I just read a previous review here after my own awful experience and it clearly is an issue with NOW broadband DO NOT USE THEM.
I signed up for Now Broadband in November 2021 with a setup date at the start of December. A few days before setup I called because I hadn’t received a router but was told it would be there within days.
A few further texts and calls and start of January I was again told setup would be within days and in any case I’ll receive automatic compensation of £5 a day for the delay (perfect as that would cover the premium I’ve been paying out of contract waiting for setup).
Today I received a text saying my order had been cancelled so panicked and called Now. Now have informed me they incorrectly put through the request for broadband service to openreach. As a result firstly I am apparently not entitled to ANY compensation for a 6wk delay, secondly I have been asked to completely re-submit for Now Broadband. Unsurprisingly I’ve decided not to use them as my provider.
6wks of wasted time, incorrect information, and horrible customer service who said unless I use their broadband I’m not entitled to any compensation for inconvenience and all the lies and additional costs I’ve faced.
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-02-09
- Comments
-
have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-03-08
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
-
No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
-
I've read similar reviews here.. Unfortunately too late. Two weeks have past since the engineer came to my house to install the broadband. He couldn't finish the work and I had no update that day. I called NowTV to find out what went wrong and they didn't know. They promised to call me the day after to give me an update but they didn't. I tried to chat with them online and finally they could spot one of the problems. The woman I spoke to promised to keep me updated. 3 days later I happen to speak to the same woman in the chat so I asked about that update she reassured me I would get. She said she sent it and it finally turns out that she sent it to the wrong email address. Her response "my bad".
I still don't have internet.
I thought that they had a good deal but considering the hassle and energy I've wasted, I would never choose NowTV and would definitely not recommend it to anyone.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Absolutely terrible performance, flat-out disrespectful, and extremely unreliable customer service support. Useless operators are hung out to dry by their managers, having been provided the only response "I am so sorry, but nothing we can do at the moment". I was left without a service for one month, and I kept hearing that the repair is imminent, but it took 3 weeks! I asked to speak with a manager and was told that they do not answer the phone to customers. Then I was promised a call back within 72 hrs. When a week passed and I didn't get a call, I called again and was told that it is extremely unlikely I get a call back from a manager. The auto compensation system does not work. NOW refuses to pay back what they advertise as reparations for the loss of service. Further, there is no way one can request compensation on their own. Terrible, terrible service. Very slow internet speeds. Overall disaster. Save yourself the headache and disappointment!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-10-27
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-12-19
- Comments
-
Honestly, just don’t even consider Now Broadband. They might be cheap but if you can’t even use the internet, it’s a waste of money. When it is working you can only get broadband if you are in the same room as the router, and it goes down constantly. I’m currently on day 4 of no internet and they are now saying it will take another 3-5 working days for an engineer to come. Every conversation with their customer service is a run down of the many excuses why it’s not their fault or why they are not contractually obliged to assist. Please don’t waste your time and money with this company. Truly an appalling experience.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-20
- Comments
-
Avoid at all costs! They’ve cancelled our order twice without consulting us! We’ve been without internet for nearly a month and they’re ignoring both emails and phone calls.
Listen to all the other reviews. Avoid like the plague, go with any other provider.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-12
- Comments
-
I really regret having bought NOW TV Broadband. As we're currently working from home due to the virus, the internet is the one thing we desperately need working and for the last few months its given us nothing but grief. It's so slow that we can't even stream movies so I feel like I'm wasting money on tv subscriptions. I spoke to NOW TV over the phone and they mentioned there was a problem with the box so sent us a new one (customer service was actually quite good and box arrived promptly). But the second it arrived we had exactly the same problem. I originally chose NOW TV because I'd only have to pay £18 a month but its just not worth the money or hassle. I'd be happier paying more with another provider as long as it means we have a reliable internet connection. Please stay away from NOW TV Broadband, I wish I'd read the reviews before buying!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-11-20
- Comments
-
Now Broadband are the worst company I have ever dealt with. Continuous lies and false promises – blaming any error on Open Reach but not offering more explanation. Circling back on errors that I had known were fixed. I spent a month trying to get online, in the end went for BT who got me up and running immediately. Now Broadband customer services were extremely patronising and unhelpful. Their answer is literally, we will let you know in two weeks when there is an update... not if you will go live... if there is an update. Just the worst experience. Avoid at all costs!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-12
- Comments
-
Horrible experience so far - we’ve had Now for 2 3 months and they’ve had two outages of several days due to an external fault.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.