NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 420 customer ratings since 2021-01-27 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

359 Customer Reviews over 9 pages

  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
  • Reviewer
    Location
    East leake
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
    Cant contact anyone either by phone or their online chat as it froze.
    If I could have given them no stars I would of
  • Reviewer
    Location
    rugby
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not able to supply the speed they have been charging me for.very poor service
  • Reviewer
    Location
    SE8 5JW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
  • Reviewer
    Location
    Stafford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
  • Reviewer
    Location
    Hornsea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless, had to cancel before it even got set up. Engineer never turned up when they were supposed to. Customer service is just terrible.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle

    ***** DO NOT USE ********
  • Reviewer
    Location
    HOUNSLOW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse Service provider..... One month it take for the engineer to install the internet....
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This was quite frankly the worst customer service I have ever experienced.

    I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.

    Avoid at all costs.
  • Reviewer
    Location
    manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
  • Reviewer
    Location
    HAWICK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
  • Reviewer
    Location
    South East
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.

    All of my previous ISP's were providing a good service with no service issues.

    MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
  • Reviewer
    Location
    kendal
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute garbage, near impossible to contact. constant weak signal right through house.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
  • Reviewer
    Location
    Bs16 9qd
    Reviewing
    NOW Broadband
    Date
    Comments
    These people should be banned from operating because as 99% of their feedback is disgusting I have had all the problems listed still waiting for refund for being charged for a router I never had, they keep making stupid excuses and now not replying to emails so they are scammers and thieves
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Comments
    horrible customer service. staffs are very inpatient. we should have done some research before choosing nowtv, just found out many customers share similar experiences as mine with Nowtv. over 5 weeks without internet. every time we call they blame openreach.Be wise guys, do not choose Nowtv!!!
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Comments
    Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.
  • Reviewer
    Location
    Chapel En Le Frith
    Reviewing
    NOW Broadband
    Date
    Comments
    Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received!
    I perception is the staff must receive about an hours training before reeking havoc on the public.
    I ordered my Broadband on 28th September and after many many cockups and untruths from Now looks like it maybe the middle of November.
    No-one reads the engineers reports so nothing is acted upon, it is totally reliant on you to call before they will do anything.
    You can speak to 3 different staff and you will receive 3 different conclusions. In fact the only thing they all manage to do is keep adding on delay times, then quoting some procedure.
    They openly criticize other departments within NOW, the managers need to learn to speak to people on the phone as so far I am waiting for callbacks from several and its been over a week.
    If I could get out of this and go with someone else without causing further delay I would.
    I strongly recommend paying 2 or 3 pounds more a month with some of the other providers as 5hrs of phone calls is not worth it.
    AVOID AT ALL COSTS
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    I know the deals sound tempting but please avoid avoid avoid! £2 extra a month with anyone else is truly worth it:

    The engineer came around to install my phone line and said I was meant to have WiFi the same evening - 30 days later I still had no internet.

    I had to ring customer services once a week to get an update, every time they just complained about OpenReach being the problem and that they could do nothing to help. Each time I was promised someone would call me back with an update - I received nothing but crickets.

    Every two days NowTV would instead text me, stating I would get an update in another two days - same text, never an update. This just kept rolling on without zero indication that the problem would ever be fixed.

    I cancelled my contract after a month of no action on this issue but I didn't receive confirmation until two weeks later that my account has been closed..!

    I quickly signed up with TalkTalk and in less than two weeks TT has managed to send an OpenReach engineer to identify the problem and now BT is coming to fix my line this week. That easy huh?

    NowTV said I could potentially qualify for compensation - of course, any of my requests about this have been ignored :)

    NowTV, stick to video streaming please, you clearly don't know how to offer decent broadband service.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Comments
    Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
  • Reviewer
    Location
    St Helens
    Reviewing
    NOW Broadband
    Date
    Comments
    NOW IS BAD IN ALL AREAS OF PERFORMANCE!
    Bought a netgear booster as I could only get wifi sat on the now box. The booster is better in ever room even in the main room with the NOW wifi box even though the booster is upstairs. Waist of time phoning CARE team.
  • Reviewer
    Location
    Dartmouth
    Reviewing
    NOW Broadband
    Date
    Comments
    Avoid like the plague. I didn't get beyond my first phone call. The guy I spoke with was useless. Didn't want to engage with me at all. He chose not to answer one question I asked. All he'd say was "Go to the website", "I'm not an engineer", "I'm not a salesman".
    Basically, take it or leave it. That was his attitude. "I don't give a toss" was how he came across to me.
    If he reflects his company's attitude, well, I don't give a toss either.
    They'll never get my business and if you've any sense, don't risk giving them yours.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Appalling, rip off, agree to a plan and they then charge you more stating you have not got included calls when that was what you bought. Luckily I did keep proof through topcashback, where I am taking it to CISAS complaint handling as NOW Broadband have not bothered to answer 8 emails of complaint. Terrible customer service, wish I had looked into the terrible service first. A con firm that needs shutting down. Broadband also poor intermittent. Stay away and if too late take it to CISAS and get them fined.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really terrible experience with Now. I authorized a change to Now a few weeks ago and was told this would go ahead on 28th May 2020 and router would be sent out. Have had an external fault on my phone line and phoned existing supplier for repair and also asked them about the transfer in case this was the problem. They advised me Now have cancelled the transfer. When were you going to tell me?. I have renewed with existing supplier and sounds I had a lucky escape if this is your customer care.
  • Reviewer
    Location
    Tadworth surrey
    Reviewing
    NOW Broadband
    Date
    Comments
    Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
  • Reviewer
    Location
    Southeast of England
    Reviewing
    NOW Broadband
    Date
    Comments
    After two years of a decent service, my internet speeds began to deteriorate from around mid-2020. By autumn 2020 it's unbearably slow, so I call NOWTV to complain. And what do they do: blame me for 'too many devices connected'. I have had exactly the same number of devices connected to my router the whole two years with no problems at all, and three-quarters of devices on my network are passive switches and sensors. Time to find a new provider; the £2-3 extra cost elsewhere will absolutely be worth it.
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    NOW Broadband
    Date
    Comments
    AVOID, AVOID, AVOID, AVOID, AVOID
    This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
    I cancelled account and am now out of pocket.
    This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
    AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID
  • Reviewer
    Location
    Leicester
    Reviewing
    NOW Broadband
    Date
    Comments
    Never paid the cashback and constantly being cut off from the web. Customer services a complete farce.
  • Reviewer
    Location
    Thatcham
    Reviewing
    NOW Broadband
    Date
    Comments
    I have never been compelled to write a review until now. I have waited 1 month to receive broadband and have finally given up and cancelled my account. As other reviews have mentioned NOW will blame openreach for delays. But I have little belief in that. The contact throughout has been dire and I have consistently had to ring for updates. They may seem good value but that would only be the case if they provided an actual service. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Painfully slow and impossible to speak to anyone in person
  • Reviewer
    Location
    Christchurch
    Reviewing
    NOW Broadband
    Date
    Comments
    So I am leaving nowtv broadband as i live in a one bedroom flat and the wifi doesn't work in my bed room and i am not going to pay the cancel fee as I've been unsatisfied with the service.
  • Reviewer
    Location
    Derby
    Reviewing
    NOW Broadband
    Date
    Comments
    Connected today, no broadband or TV. Customer service kindly told me I shouldn't have used now tv broadband as it's useless and I should cancel and go onto Sky !!
  • Reviewer
    Location
    Middlesborough
    Reviewing
    NOW Broadband
    Date
    Comments
    I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Comments
    To all Now TV customers please note Now TV is owned by SKY TV!.
  • Reviewer
    Location
    Sheffield
    Reviewing
    NOW Broadband
    Date
    Comments
    Change you extra without warning and hard to contact them to find number and when you do get through to then they no help also should get 36mb speed but most of time get less like around 24mb sometime even 17mb will be ringing again about that this time absolute garbage disappointed with it.
  • Reviewer
    Location
    Harrow
    Reviewing
    NOW Broadband
    Date
    Comments
    AVOID, AVOID AVOID!! They lure you in with attractive offers at discounted rates, but what's the point if they can't deliver your broadband on time. Absolutely appalling customer service. These shysters provide connection dates then renege on them. If you want a bunch of clowns masquerading as broadband providers who mess you about, fail to call back with updates (despite promising to) give you misleading information, are truculent, surly and downright unhelpful and leave you hanging in the breeze, then these are the guys to sign up with. However, if you require a competent company, who will stick to the advised connection date, I suggest you look elsewhere. The only saving grace is no contract. I shall be changing provider tout suite. Honestly, save yourself the hassle and take your custom elsewhere. No matter how competitive their rates appear, no service is no service, and is consequently no use whatsoever.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.