699 Customer Reviews over 18 pages
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- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2021-07-29
- Comments
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I am not even connected to now Broadband yet and they can't explain why the order is not being completed,I ordered on the 8th of july 2021 and they took over my line on the 26th but i still have no hub or start date, when i tried to cancel the order they said they need 72 hours and have to pass it over to a manager to confirm the cancellation??? This is a worse company than Italk avoid at all cost.
- Location
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- Location
- Peterboruogh
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
-
I order Now Broadbend on 6th of December,today is 27th of December still no internet.Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.I received text mes.thet eng.shows up on 27th but no one showed up. Received text mes.your internet up and running. Big Lies No Internet....Cotacted customer service,told me,whait for 24-72h. Same lies they are telling me soons 19th of December,wait for 24-72h.I have been waitting for 216h still nothing....
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
-
Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-07-20
- Comments
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We constantly have to disconnect and reconnect. I use more of my mobile data than I do the actual WiFi because on WiFi there’s a constant loading sign! It’s just ridiculous. Look else where because it’s not worth the money and we too will be moving to another provider as soon as possible!
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2019-12-22
- Comments
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Worst WiFi EVER! There is barely any customer support therefore any problems you have are basically impossible to fix. Don’t allow bank card changes! The sad excuse for the chat tool is ridiculous, they don’t help at all. Been charged random amounts constantly £1s and £4 coming out all the time. The broadband will just go down for a hours, which is an inconvenience!
- Location
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- Location
- Cricklewood
- Reviewing
- NOW Broadband
- Date
- 2024-01-26
- Comments
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Slow Slow Slow. So slow my search times out. I can’t wait to leave
- Location
-
- Location
- Sunderland
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Rubbish company with very poor broadband speed and reliability
- Location
-
- Location
- High Wycombe
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
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Awful
Connection doesn’t reach any room outside of my living room. I was told to move the router which I can’t because that’s where the connection is. Then I was told maybe it is because of the walls in my house?
I was instructed to split my wifi connection to 2 networks (one fast one slow) and use the slow one when I move round my house and connect to the fast one when I am near the router? Surely I should just have wifi in my whole house like previously with other companies without having to connect to 2 different channels (the slow one still doesn’t work anyway)
Then they blamed open reach says they do the speed checking or whatever (trying to fob me off for the fact it doesn’t work outside my living room and it is just generally rubbish broadband)
Anyway I’ve decided to cancel and go with someone else, the service was rubbish too. Absolutely no empathy whatsoever
- Location
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- Location
- essex
- Reviewing
- NOW Broadband
- Date
- 2018-07-16
- Comments
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Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-02-14
- Comments
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Only put one star each as no stars was not an option. Signed up to broadband deal with 3 months free TV, have never got the free TV and keep going round in circles when making a complaint. No way to talk to anyone and no one responds to other complaints. DO NOT USE THIS COMPANY, THEY TAKE YOUR MONEY AND THEN IGNORE YOU.
- Location
-
- Location
- Moon
- Reviewing
- NOW Broadband
- Date
- 2023-04-16
- Comments
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Absolute rubbish might as well be on a desert island
- Location
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- Location
- Worcester
- Reviewing
- NOW Broadband
- Date
- 2020-12-04
- Comments
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We're on the basic 'brilliant broadband' package, having just moved into our first real apartment after uni. My partner is a key worker and I run a small business from home (due to the pandemic). I knew going in that the speed was less than average, but for our needs, would be adequate. And it would have been adequate, if we were getting the 'guaranteed' speeds. The package promises 11mb/s with a minimum of 4mb/s. Instead, we consistently get 0.7 mb/s. Thank god for unlimited mobile data, my hotspot is infinitely more effective than their broadband. An engineer was sent out to fix the problem to no avail, and trying to contact customer support is a nightmare - like they deliberately go out of their way to prevent you calling. We've been with NOW TV for less than 2 months and are already switching. Save yourself the hassle and go with literally anyone else.
- Location
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- Location
- Ulverston
- Reviewing
- NOW Broadband
- Date
- 2019-05-17
- Comments
-
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
- Location
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- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2022-04-20
- Comments
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I placed my order for broadband on the 8th March. 6 weeks later and I'm still yet to be connected. They don't seem to have any clue as to the problem or simply don't care. I've phone up and emailed countless times but it's like trying to get help from a goldfish. Nothing is remembered, acknowledged or followed up. I keep getting told it's a priority, so God knows how slow they'd normally be. This company fills me with despair. And to top it off, I pay for their TV packages which I'm unable to use without internet.
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
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Absolutely rubbish customer service have waited 1 month and still not got internet connected had router arrive within 5 days but bt service for phone line rubbish and no help or support or contact from now tv i still wait.
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Comments
-
First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
- Location
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- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2020-05-26
- Comments
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One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet. We went onto a popular Meerkat-fronted comparison site and settled on NowTV Broadband. They set a date of 21st May for a switch over.
We realised that, in for a penny in for a pound, it would make sense to upgrade to their super fast broadband. So we called on 15th May, a week after signing up, to ask if we could upgrade to an even faster package. We were told to ring back after the connection went live, to make the change.
The day of the connection change came and went with no switchover. The following morning we called again, to see what was happening. We were informed that it was being dealt with, that the change would happen in the next few hours. We were assured that our current connection wouldn’t be switched until after the new connection was ready.
A few hours later the internet and telephone lines cut out. We installed the new NowTV box and nothing happened.
We called back and were told that there was a problem. We were given no details on when it would be resolved, or what the actual issue was. We were told a manager would call us back at some point. The customer service agent couldn’t say when, simply gave a date 3 days later by which she ‘hoped’ a manager would be able to call us. They said the problem was showing as flagged on their system as being explained to us on 15th May. When asked if they could review the recordings of that call, they said they would not and refused to give them to us but admitted they existed.
We then called our previous provider and asked if there were any problems with them or with Openreach (the vague reasons for the problem we were given). An engineer assured us that there was and should be no problem.
No other contact from NowTV was received. No internet connection came online.
This morning we have called twice and both times have been given different information, which doesn’t match. We have been told that we will be called back multiple times, no calls have been forthcoming. They have refused to confirm these issues. When asked for information on how to check the fault with Openreach we were told to google the number and when it was explained that not having internet made this more difficult and asked for the number we were told that due to GDPR we could not be given a number, despite it being in the public domain.
We asked to make a formal complaint. We were told to go online.
Times are tough and they are obviously working under strain. Technical difficulties happen. The tone and support from NowTV has made it impossible to feel reassured that I will be able to work effectively. They indicate it could be up to 10 days before the fault is corrected. This is despite the two week period between signing up and the connection coming online. It has also been over a week since they claim (erroneously) we were informed.
Looking on NowTV’s own forums reveals that this exact issue has happened countless times before. Each time they have blamed other companies but been ultimately responsible. On occasions it has taken them more than 16 days to resolve the issue.
In the meantime, we are stuck with no broadband, no telephone line, and no clue when we will be able to even know when work can resume.
They have now said that they would escalate the problem to 'Tier 2' and call us within 72 hours. It has been over 100 hours since then. Still not a single call or email. No apology.
I’m not on the frontline but I value my work and I want to look after my clients. In these times isn’t fulfilling internet contracts, or at least being prompt and active in resolving issues, a basic moral duty?
- Location
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- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2021-08-12
- Comments
-
Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
- Location
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- Location
- Wolverhampton
- Reviewing
- NOW Broadband
- Date
- 2019-07-04
- Comments
-
Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
- Location
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- Location
- Cheltenham
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
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It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
- Location
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- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2021-04-01
- Comments
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Absolutely shocking. Do not purchase broadband from this provider, I am paying £28.99 a month for fibre broadband and I am getting a download speed of 5mbs. It is supposed to be guaranteed 55mbs.
No one is interested in my concern, I am waiting for a phone call back from a manager. I was told A new router was on the way out to me only to find the customer service team did not order it. Stay away from NOWBROADBAND. They are a scam
- Location
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2023-10-14
- Comments
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Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
12 hours later I call for an update.
They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
I will be leaving on Monday for someone competent.
- Location
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- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2021-03-16
- Comments
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Worst level of service for new customers! signed up 2 times and they keep cancelling without any notification. Called about 4 times and every time staff are rude and unapologetic. Very disappointed but glad this happened now before I could join them.
- Location
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- Location
- Teynham kent
- Reviewing
- NOW Broadband
- Date
- 2022-02-08
- Comments
-
Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2022-05-16
- Comments
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I have been waiting over two weeks since my broadband was supposed to go live, have been in touch 6 times, every time told I would hear back within 72h. Nobody ever gets back in touch and it is left to me to call again. Horrendous service.
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2020-11-05
- Comments
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Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it
- Location
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- Location
- South Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2021-10-22
- Comments
-
The worst internet I’ve used. I REPEAT the worst… Can’t even do anything for 5 minutes and it starts crashing upon me, would definitely not recommend. I’ve been with these for 2 month and I’ve had to reboot internet over well 20 times , this should run at 70mbps apparently but it’s been on 8mbps for me ever since it got set up.
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-19
- Comments
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All round poor. Web pages very slow to load - some never do. The connection drops out late at night. I have re boot any thing between 3 and 5 times. Lots of problems are to be solved by restarting the internet connection. This has to be done 2 or 3 times. I think I should be able to get out of the contract.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-08
- Comments
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Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.
Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
- Location
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- Location
- Blackburn
- Reviewing
- NOW Broadband
- Date
- 2020-06-01
- Comments
-
Steer clear!!
Disgusted with the level of customer service from NowBroadband, I signed up at the beginning of May and had a 3 week initial wait for installation, it’s a busy time with everything going on so that’s fine, the technician never turned up. After ringing I was told the technician may have activated the line from off site and should plug in the broadband box and wait until midnight for the internet to kick in. No such luck.
The day after I rang up to be told there was a delay on the line and someone would be in touch in 3 days to sort it, nothing.
I rung up agin on June 1st to be told there was a minimum of 3 weeks AGAIN before a technician could come out on the 21st June and that the initial activation was not carried out because the technician could not gain access to my property which was a load of tosh and an easy way out for the provider. I had stayed in all day and live on a main road, very easily accessible if he had actually showed up, which he did not. Terrible service and no contact from them when they said they would call and fix the problem. I cancelled the order on June 1st because a 2 month wait to get broadband is ridiculous. Stay clear, not at all worth the hassle and after all the messing around I am still without broadband, go elsewhere and save yourself the time and hassle of dealing with NowBroadband!
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2020-02-25
- Comments
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We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
- Location
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- Location
- Bow
- Reviewing
- NOW Broadband
- Date
- 2023-07-03
- Comments
-
Utterly terrible. Promised a minimum speed of 47mbps, but most of our small apartment gets a maximum of 4mbps.
Customer service useless and making us jump through all sorts of tests and hoops rather than take responsibility. Cannot recommend them any less.
- Location
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- Location
- Dingwall (Scotland)
- Reviewing
- NOW Broadband
- Date
- 2023-09-17
- Comments
-
Waste of time and money, signed up for the “super fast fiber” for £22 a month the speed is ridiculous wait ages for something to load don’t get signal in every room, asked about making calls from a landline got told it was included then got charged £52 for making calls didn’t get made aware of the pay as you go package for the landline when signed up. Total charge £74.
Definitely won’t be continuing with NOW and won’t be recommending them.
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2021-08-02
- Comments
-
Absolutely useless without a doubt the worst option on the market I’ve cancelled after two weeks customer service is terrible internet connection is terrible WiFi Is simply unusable steer well clear of now broadband!!!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2022-01-10
- Comments
-
Awful. Left me waiting 8wks for setup then told me there was nothing they could do they’d cancelled the order and no compensation.
- Location
-
- Location
- Weybridge
- Reviewing
- NOW Broadband
- Date
- 2022-10-30
- Comments
-
Order was supposed to go-live on 07/10/2022. Here we are on 30/10/2022, no service provided, no reslution provided and not contactable at all!
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2018-07-12
- Comments
-
Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
- Location
-
- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-05-29
- Comments
-
Untrustworthy company with terrible morals and worse customer service. Few will renew with these guys once they have experienced their awful corporate culture.
In my case, did a 12 month deal and they increased price by 15% in 2nd month (whilst still giving new members the same price).
That is terrible form to any sensible person yet all the company have to say is "well leave then". But with a 30 day limit to leave without penalty that is easier said than done.
A remarkably awful company. Save your time and find a company with some morals.
- Location
-
- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2018-12-04
- Comments
-
bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
- Location
-
- Location
- Edin
- Reviewing
- NOW Broadband
- Date
- 2023-09-18
- Comments
-
Trying to cancel this is an absolute nightmare. Keep taking payments after cancellation.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.