445 Customer Reviews over 12 pages
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- Location
- Reviewing
- Onestream
- Date
- 2023-09-30
- Comments
-
Just ripped me off over a £100 for a month's of broadband there scammers and crooks with 0% customer service these reveiws are real
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2018-12-11
- Comments
-
This review is for ONESTREAM broadband who have done everything they can to NOT supply with broadband for £9.99.
As my speeds here are slow, nobody's fault, bar BT's for aged/aging line, (60ish years they say) overhead fibre in place but BT don't know when it will go live! i go for the cheapest i can find on a 12 month contract. I was and still am with John Lewis, brilliant service, but contract ending the 4th December and going up to £26.99 from 18.00, so started looking. ONESTREAM £9.99 black friday deal! cheapest by £6 a month next to the Post Office at £15.90.
Filled in the boxes, GOT IT! Text say welcome and connection under way. Took £9.99 delivery, and then £9.99 for 1st month, sat back and waited, nothing.gave it 10 days and called, "oh sorry, your current provider will not release the line and number" well the contract's up in 2 days and they know i'm looking to move say's i."we will request the change again" says he.
4 days later, email from ONESTREAM "your speeds are so poor our systems cannot function correctly to supply you standard broadband, but we can supply a boosted speed for £26.99! (not fibre, no mention of fibre) if not you will be refunded" still waiting for me refunds!!
Stayed with John Lewis for £20 for 12 months. Another email just arrived from ONESTREAM "oh no, our broadband doesn't reach as far as you live so we can't complete your order"!!!
They can't even lie consistently.
I'd stay well away folks.
JOHN LEWIS BROADBAND BRILLIANT.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2021-04-13
- Comments
-
this compony is a joke bills always wrong sales team will tell you they guaranteed your speed you will get less then half the speed they just say only if you ues a eartnet cabble but tell you this do not bother whith live chat it will take a week for them to anwer custermer service is worse then talktalk and that takes some beating do not go whith this compony they will treat you like dirt
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2021-07-09
- Comments
-
Awful customer service. I was without internet almost all of yesterday, necessitating the purchase of extra mobile data. They then refused to refund the cost of the additional mobile data, even though it was their lack of service which necessitated the purchase of said data.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2021-07-14
- Comments
-
I had to move home. They could not provide service to my new address hence only option is to terminate the contract but they are charging me more than £147 for it. No sympathy or consideration to reduce the charge. Very opportunistic. Also the quality of connection was inconsistance, losing connection frequently.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2021-05-13
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2020-10-05
- Comments
-
been whith them for over 2 years on they basic broadband for me its beeen excellent had to call a cople of time annswered phone strait away and sorted problems out straitaway very frendly staff if they give me the same deal will rejoin for a 3rd year can not falt them .
- Location
-
- Location
- Aberdeen
- Reviewing
- Onestream
- Date
- 2020-08-14
- Comments
-
Broadband was fine with good broadband speed. 8 Months into the contract and in the middle of the Corona lockdown they cut of my service without any warning, phonecall or email. Customer services were then entirely uninterested in helping me get set back up. Would not recommend and am now with an alternative provider.
- Location
-
- Location
- Aberdeen
- Reviewing
- Onestream
- Date
- 2023-09-08
- Comments
-
Would give zero stars if I could.
Might seem like a good deal now but it won't in 12 months time!
Were rubbish from the start when they sent me a faulty router, doubled the price during my 12 month minimum contract period (£19.99 to £39.99), then to £53/ month out of contract. Customer service is awful and the last person I spoke on the phone to was downright hostile.
Avoid.
- Location
-
- Location
- Aldridge
- Reviewing
- Onestream
- Date
- 2022-05-18
- Comments
-
A copy of my email, which explains all:
Dear Onestream,
You and I are aware that I have cancelled my Direct Debit mandate and are also aware of the reason why. You have confirmed on at least two occasions by telephone that due to your inability to provide broadband, there are zero charges on my account.
On 22/04/2022 I called and spoke with a female to confirm that because I was still without useable broadband, I would be taking my business elsewhere. After trying to persuade me to stay, she agreed there would be zero charges.
On 26/04/2022 at 14:05 I received a call from Harvey who again confirmed there would be zero charges on the account. I then received an email at 12:16 acknowledging my cancellation.
On 16/05/2022 at 12:45 I spoke with Jacob and asked why, despite my cancelling the direct debit, you attempted to steal funds from my account. Had I not received a notification from my bank the day before then you would have been successful. Jacob advised he would get the above calls listened to the above call and confirm the zero charges.
On 18/05/2022 at 18:00 I am still waiting for that call.
Therefore, please log this matter as a complaint and provide a complaint reference. Please also confirm there are no charges on the account as I have not been provided with any service.
If you require any further information, please see attached emails (sent 13/04/2022 and 20/04/2022) describing the technical difficulties encountered to which – despite receiving Read Receipts – I received no replies.
May I take this opportunity to advise you that should you continue to pursue me for monies or affect my credit rating in any way, then I will not hesitate in taking litigation action against you.
- Location
-
- Location
- Alton
- Reviewing
- Onestream
- Date
- 2021-01-05
- Comments
-
Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
- Location
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- Location
- Alton
- Reviewing
- Onestream
- Date
- 2021-01-05
- Comments
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Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
- Location
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- Location
- Ash
- Reviewing
- Onestream
- Date
- 2023-11-13
- Comments
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Signed Up over three weeks ago, And just been informed broadband won't go live for another 15days.10 days after my existing broadband finishes.not a very good start
- Location
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- Location
- Barking
- Reviewing
- Onestream
- Date
- 2023-05-05
- Comments
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Onestream is the worst broadband provider in the whole of the UK. Avoid them by all means. The service is poor and when I moved house midcontract, they want me to pay £201 for termination of contract. Avoid by all means please.
- Location
-
- Location
- Barnsley
- Reviewing
- Onestream
- Date
- 2022-12-08
- Comments
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Unless you want a mental breakdown PLEASE STAY AWAY FROM THIS COMPANY. They are the worst company ever in history, I honestly don’t know how they’re still trading
- Location
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- Location
- Barnsley
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
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Without doubt the worst. I signed up as sounded a good deal, within a week my speed was down to on a good day 4mb but usually 1mb. I spoke to them and they would say wasn't a problem at their end. I upgraded my router at an additional cost to improve it. Didn't work was told by customer service I could cancel my contract. Moved to Sky where i now get 500mb for £10 more a month. Now Onestream are threatening me with CCJ for £192 that I will not be paying. Horrible company avoid!!!
- Location
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- Location
- Barrow in Furness
- Reviewing
- Onestream
- Date
- 2022-02-21
- Comments
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After a a year with one stream I cancelled them as everyday my internet geothermal going if I must of phone them to sort the issue out 5 times a day for at lest a month so k cancelled it and the did not like it so they hit me with a £200 bill and j said I’m not paying it for the truble I have been having then they said if it’s not paid they are taking me to curt really bad company how they treat people I would not recommend them ever I will advance other people to not take the internet offers really bad and they are very rude you on the phone plus the always say a good deal on internet and after a Minh it goes up an extra £45 on top hope this helps people not take one stream on j can only advise thanks
- Location
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- Location
- Bath
- Reviewing
- Onestream
- Date
- 2019-09-24
- Comments
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I cannot emphasize enough how much of a bad idea getting internet from Onestream is. We were without internet for over a month. Got the router and followed the instructions but there was no internet. Called customer service several times to try and fix it but nothing they suggested worked. Also their lines are only open on weekdays until 5:30pm and average hold time was about 40 minutes. Had to give up in the end and go with another provider. Absolutely ridiculous, seriously do yourself a favour and not waste your time and money with these clowns.
- Location
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- Location
- Bath
- Reviewing
- Onestream
- Date
- 2021-05-16
- Comments
-
The worst WiFi I have ever had, my biggest regret was moving from Sky. I have complained and was told by Onestream that at the router they comply with speed.
So WiFi must be due to cheap or poor router as this hasn't happened before.
DO NOT USE ONESTREAM.
- Location
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- Location
- BATH
- Reviewing
- Onestream
- Date
- 2021-01-31
- Comments
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Avoid this company unless you want to lose your internet connection and not be able to contact anyone to rectify the situation. This company should not be trading!!
- Location
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- Location
- Bedfordshire
- Reviewing
- Onestream
- Date
- 2022-08-22
- Comments
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Do not sign up with these people one stream, they will charge you with loads of hidden charges that are not made clear until they have your bank details. They then make it a difficult as possible to cancel. Their email is not even monitored.
- Location
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- Location
- Bedfordshire
- Reviewing
- Onestream
- Date
- 2022-05-04
- Comments
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Stay away! Worst internet provider I’ve ever had. My room is 2m from the router but it only ever works if I’m sat directly next to it. Due to my laptop not having an Ethernet customer service said there’s no way they can test or improve my service. Absolutely shocking how poor and slow the service is. They should be paying me to put up with it. Avoid at all costs
- Location
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- Location
- Beds
- Reviewing
- Onestream
- Date
- 2022-05-28
- Comments
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making a complaint to the ombudsman. Worst ISP ever. Dishonest. Did not get the price quoted. Still taking my DD a month after new ISP. Rubbish customer service. "Blake" claimed not to have a record of my email address and would therefore not speak to my son (I'm a deaf octogenarian but Blake text me 20 times asking me to call him.) Avoid ONESTREAM at all costs. I'd give them minus 50 as a score, if I could.
- Location
-
- Location
- Beds
- Reviewing
- Onestream
- Date
- 2022-04-07
- Comments
-
Awful company . Rude tech staff .constant drop out . Four days without internet. Told it was A Vodaphone issue? Promised a refund for outage duration, didn't get. Tech actually put the phone down on me! Cancelled DD as breach of their terms and conditions..gone with someone else
- Location
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- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-04-16
- Location
-
- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-06-14
- Comments
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At the time of writing this post it is June 12th.
First of all, good luck to anyone trying to get through to their Customer Service line. Out of the 4 occasions I have called, none have put me through to an advisor in less than 35 minutes. The most recent wait today was upwards of 50 minutes.
My reason for phoning is that my Go-Live date has continually been pushed back with no clear explanation given other than supplier delays (BT Openreach). I purchased the 12 month full-fibre option on May 5th with a requested Go-Live of May 27th.
Any time that I have spoken with someone from the company via email or phone I have been given arbitrary timelines, such as 'your Go-Live date will be confirmed within 2 business days' or 'Openreach should have the fibre survey complete in the next couple of weeks', which is all lies.
One of my questions to the advisor was how that 5 weeks have gone past with no indication from OneStream on the reason for the Openreach delays. I asked if this was typical and he stated not, but 'some areas are less staffed by Openreach engineers'. Which begs the question, why is every other broadband provider able to send out a Fibre router and have it installed within an acceptable timeframe?
Lastly, the advisor which I was connected to on 12/6/22 at approximately 4:10pm - Mohamed. Oh boy what to say. Obviously I was annoyed that I had to wait on hold for 50+ minutes (this being my 4th time calling also) so understandably my patience was a bit short. But I was no way rude or disrespectful, that is until he continually spoke over the top of me and started to get snarky when I asked more questions. Telling me to "calm down" and insisting that he had provided me with all updates, even though there were none, my router hasn't even been posted yet! I hope someone from OneStream reviews the call log recordings and gives this individual some extra training or a stern warning.
Long story short, I wouldn't bother placing an order with this provider if you at all value your time. Although they appear to be a reputable company, on several occasions I have second guessed myself if it is just a scam as so far it has certainly operated like one.
- Location
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- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-04-05
- Comments
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If I could do 0 I would absolutely unbelievable in this day and age the service I have received or sorry not received! Guys please check these people out before you even think about using them absolutely horrendous telling me I can’t cancel a service that I have (never received) because there is nobody available in that department!on the phone for 1 hour and 20 mins to be told account manager will call me back who hasn’t returned 1 of my calls in the last 4 weeks! Just give them a miss save you’re self hassle woeful
- Location
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- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2022-04-19
- Comments
-
Extremely poor customer service.
- Location
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- Location
- Berkhamsted
- Reviewing
- Onestream
- Date
- 2023-10-02
- Comments
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Extremely poor customer service. Bills were overcharged and a real headache to get a refund. The real definition of buy cheap buy twice.
- Location
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- Location
- Berkshire
- Reviewing
- Onestream
- Date
- 2024-04-09
- Comments
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They decided to auto sign me up to mcafee for £80 a year! Thieving scumbags. No souls.
- Location
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- Location
- Bexely
- Reviewing
- Onestream
- Date
- 2022-04-29
- Comments
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Dont. Go. With. Onestream.
They owe me £110. Customer service will keep you on hold for over an hour. Tell you lies. Do nothing. And even the engineer that came round told me lies and said i cant have one stream here and that was a lie and yet he told onestream the opposite and they kept taling my money despite me ringing up and telling them i want to cancel. And nothing got sorted.
Believe me. These just lie to take your money. Then you try and contact them and they lie.
Stay
Away.
Believe me.
- Location
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- Location
- Bexley, London
- Reviewing
- Onestream
- Date
- 2021-02-09
- Comments
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I placed an order for broadband and all I ever was an emil acknowledging the order. There was no router delivery and I could not speak to anyone in order to resolve the matter. In the end I had to go through my bank to get a refund of the initial payment. AVOID THIS COMPANY LIKE COVID19!
- Location
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- Location
- Birmingham
- Reviewing
- Onestream
- Date
- 2023-09-23
- Comments
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Supposed to pay 19£ charged me 25 and when I wanted to end the contract at the end of the year they didn’t reply on emails. On the phone they tried to convince me to go for another year . Thiefs
- Location
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- Location
- Birmingham
- Reviewing
- Onestream
- Date
- 2020-01-27
- Comments
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I decided to sign my mother up for this broadband due to the promised internet speed and competitive price. The box arrived two weeks later and might as well of been made of paper. The build quality was shocking. Few weeks down the line the internet goes off, apparently due to a fault with the telecom box in the area. I get given dates when it will be back on. When those dates arrived I still had no internet. Same thing happened again spanning out over a month and they still had the cheek to charge me. The customer service is shocking to say the least. Staff clearly cannot be bothered to solve issues and would rather pass you around. Wish I read the reviews before signing up. Terrible service!
- Location
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- Location
- Birmingham
- Reviewing
- Onestream
- Date
- 2023-10-11
- Comments
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The worst speed and reliability I have ever seen with a rubbish modem that they charge 3.59£a month.
- Location
-
- Location
- BK
- Reviewing
- Onestream
- Date
- 2023-01-12
- Comments
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The WORST MOST INCOMPETENT COMPANY IN THE WORLD!!!! If I could describe the hate!!! I have for this company!!!! Save your self!!!! Stay away!!!!
- Location
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- Location
- Blackpool
- Reviewing
- Onestream
- Date
- 2022-08-05
- Comments
-
Absolute bunch of scammers.Do not under any circumstances give them your bank details.Cancelled my direct debit as the agreed price of £19.95pm turned out to be £27.50pm but they still found a way of getting into my account and taking monies.
- Location
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- Location
- Blackpool
- Reviewing
- Onestream
- Date
- 2021-06-17
- Comments
-
Avoid at all costs! Attempted to switch to Onestream. Got messed about. Appointments made, no engineer came, hours wasted on lousy customer telephone line trying to reorganise, Robbed of £6 for absolutley nothing. DO NOT USE ONESTREAM
- Location
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- Location
- Blackpool
- Reviewing
- Onestream
- Date
- 2022-12-23
- Comments
-
Thankfully canceled service before it went live. I was receiving emails from them stating my details had been leaked on the "darkweb" and needed the McAfee packages. Was charged to C/C even though service cancelled. (Thankfully c/c company refunded)
- Location
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- Location
- Blackpool
- Reviewing
- Onestream
- Date
- 2022-10-04
- Comments
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This company is one big failure!!!
I signed a £22 contract cancelling their extras by phone. I had to call twice because the first time they asked to call in a week because they can't cancel the extra immediately.
On the second phone call, they confirmed that they had cancelled and they would not be collected for sure, and 2 weeks later they took £29.95 for extras from the account using the card details and not the direct debit.
After contacting customer service again and explaining that I had cancelled extras, they asked me to wait 72 hours for a call back from them.
After the 5th day of lack of any contact on their part and the lack of email confirmations, contacted the company again and again the same conversation, "We will call you back and send you a confirmation email", of course nothing like that happened for next 5 days.
I recommend checking google reviews this will open your eyes to this distasteful company.
With such an approach to the client, you can immediately see that this Onestream broadband is one big SCAM and FROUD.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.