93 Customer Reviews over 10 pages
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- Location
- Edinburgh
- Reviewing
- Onestream
- Date
- 2021-03-20
- Comments
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Keep well away from this lot!!!!
I signed up for this lot but after reading reviews I cancelled. Nevertheless a router was posted to me. After speaking to a live chat member, I was told to send it back with the courier when it arrived.
On 26 Feb I received an email asking for the router to be returned. I told them I had sent it back. On 19 March I received another email asking for the router to be sent back with a threat of charging me £52 if it was not returned. I have sent another email to them.
- Location
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- Location
- Isle of wight
- Reviewing
- Onestream
- Date
- 2021-03-09
- Location
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- Location
- Caerphilly
- Reviewing
- Onestream
- Date
- 2021-03-03
- Comments
-
Within 3 days of joining Onestream, I knew I'd made a bad decision. Connection was intermittent and speeds were dire. Customer support is poor as only live chat is available. Fortunately, I raised a complaint within the 14 day period and they allowed me to leave free of any penalty charge. My advice to anyone thinking about signing up to Onestream would be to think again. I've been with Sky, Plusnet and EE previously but I've never experienced anything like the issues that I have with Onestream. Go elsewhere and learn from my mistake.
- Location
-
- Location
- Swansea
- Reviewing
- Onestream
- Date
- 2021-03-02
- Comments
-
Pretty hopeless on all accounts as far as broadband provider goes. An intermittent service, no ability to talk to anybody apart from over live chat. When you do eventually get through on live chat they don't seem to be able to fix the problem, or just deny there is a problem. The router they provide as part of the service seems pretty hopeless too. All in all avoid like the plague!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2021-03-02
- Comments
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Their website mentions no in-contract price hikes and it is a complete lie. We were on a £17.99 12 months contract and it went up to £30.98 within months. They are thieves...
I couldn't even believe they get away with stuff like that
- Location
-
- Location
- Staffs
- Reviewing
- Onestream
- Date
- 2021-02-22
- Comments
-
Exceptionally terrible. I've been waiting 2 months for a service from them and they give me nothing but empty excuses time and again. Each time they promise they are doing everything they can, and week after week they do nothing. A truly useless bunch of wastrels. Avoid like the plague if you value your time.
- Location
-
- Location
- Darlington
- Reviewing
- Onestream
- Date
- 2021-02-15
- Comments
-
AVOID!!!!
I am finally able to get on my computer and write this review......that's because today I finally left this god awful company and my old provider took over my connection. I have never experienced such dreadful service.
NO phone contact
Online chat was hit and miss.
First 4 days were fabulous then it just went off and could not reach anyone. I never knew when i was going to be able to connect and work from home. They close at 5.30pm Mon-Fri and closed over the weekend - ZERO Help during that time, well zero help during office hours either! Could never reach anyone by phone, no reply to messages for call back. When i finally did get a call it was to ask "if they could sort this today would i consider staying with them" HA! I had been struggling with them for TWO WEEKS - 2 weeks it took them to try and rectify this and that was also a week after i submitted my cancellation form (from work as i had no internet at home)
Absolute Joke of a company and Zero customer service!!
AVOID AVOID AVOID at all costs!!!!!
- Location
-
- Location
- Bexley, London
- Reviewing
- Onestream
- Date
- 2021-02-09
- Comments
-
I placed an order for broadband and all I ever was an emil acknowledging the order. There was no router delivery and I could not speak to anyone in order to resolve the matter. In the end I had to go through my bank to get a refund of the initial payment. AVOID THIS COMPANY LIKE COVID19!
- Location
-
- Location
- West Berkshire
- Reviewing
- Onestream
- Date
- 2021-02-09
- Comments
-
Completely unreliable internet from Onestream. I purchased ultra fast fibre deal which went live on 15/01/2021 but it’s not working at all with Zoom or Teams on which I do majority of my work. I have to use my 3 mobile hotspot instead. I did troubleshooting in vain.
I called and emailed Onestream several times and no response. I asked to cancel but nothing, and the fee still gets deducted. Will contact my bank now to block further payment.
- Location
-
- Location
- Denny
- Reviewing
- Onestream
- Date
- 2021-02-04
- Comments
-
Avoid these people seriously service is non existent. They need to be held to account.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.