445 Customer Reviews over 45 pages
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- Location
- Perryman
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
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Started out June last year at £22.75 /month for just broadband, now we are being charge £47.93 /month for just broadband. Contract stated there may be "slight" price increases over the contract, never said 110% price increase !! Also, when the price began to sharply increase, we stopped getting email invoices, Roll on December to get rid of these con artists.
Thinking of joining them??? DONT !!!!!
- Location
-
- Location
- DRIFFIELD
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
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Not very happy, wait to speak to agent for agesw and then get automatic cut off. Have phoned on many occasions to get bill adjusted correctly which is O.K. for a while and then it doubles so have to go thru the whole process again, Do not trust them at all , they don't care , it appears that they can take money out of your account without notice or advise on what it is for. Should have minus stars, it is a real worry that they can continue to do this, there is NO repeat NO standard of customer service!!!!!
- Location
-
- Location
- Kent
- Reviewing
- Onestream
- Date
- 2023-07-26
- Comments
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AVOID THIS BROADBAND PROVIDER, was told I could use my own router, but on the go live date, it wouldn't work, then had to wait another week for them to send me one of there routers. Due to the cock up they said they would credit me my 1st month's payment. My monthly payment should be £23, they took £41. I haven't been getting my guaranteed minimum speed, tv keeps pausing, can't even listen to 1 song all the way through on alexa without it stopping. I've wasted many hours trying to phone this company, the wait to get through is ridiculous. Now they want £114 to cancel my contract because they haven't kept to their part of the contract.
- Location
-
- Location
- UK
- Reviewing
- Onestream
- Date
- 2023-07-14
- Comments
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Theives. That's the only way to describe this company. I was supposed to be paying £18 a month but after checking my bank statements, they've been charging me £40 a month
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-07-14
- Comments
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Horrible customer service, lines always busy, email not being monitored and contact form you never hear a reply from
- Location
-
- Location
- Ilford, Essex
- Reviewing
- Onestream
- Date
- 2023-07-05
- Comments
-
Don't work with them!!!
Worst company to work with! They do not offer services, devices are provided weeks later, there is no one to find support in this company. They will pass you from one person to another and never call back as they promise. After more than a month of no service, they will still bill you for NO SERVICES!
- Location
-
- Location
- Lincoln
- Reviewing
- Onestream
- Date
- 2023-07-04
- Comments
-
The worst company ever. They trying ripped off all the time. They rising price without any notyfication, monthly price rised from 22£ to 47£ in just one year for 60Mb broadband. Stay away from these thieves.
- Location
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- Location
- Nailsea
- Reviewing
- Onestream
- Date
- 2023-07-01
- Comments
-
Unparalleled Incompetence and Disregard for Customers' Well-Being
I am compelled to share my shocking experience with the handling of my contract transfer and the subsequent nightmare of billing and communication with Onestream Broadband company. It is evident that this company's incompetence knows no bounds, and I feel it is my duty to warn others of the abysmal service I have received.
In early April 2023, I reached out to Onestream Broadband company's customer service department, providing them with ticket number ref:_00D0YrFw3._50007UcD2O:ref, to inform them about my upcoming home move and request the transfer of my remaining contract to my new address. To my disbelief, I was met with a ludicrous demand to make a phone call before any progress could be made. Since I was abroad at the time, I entrusted my wife to contact them on my behalf. Shockingly, they callously refused to assist her solely because she was not the named person on the contract.
Determined to resolve this matter, I made numerous international calls to Onestream Broadband company's customer service, only to endure endless waiting times and exorbitant costs. In a desperate attempt to establish communication, I provided my UK mobile phone number, which was on roaming, so they could reach out to me. However, their response was baffling—they claimed they were unable to make outgoing calls. Astonishingly, it was then decided that the move-over process could be completed without any call whatsoever. The sheer lack of consistency and coherence within this company is mind-boggling.
Meanwhile, on April 3rd, 2023, I received a notification from Onestream Broadband company indicating that my contract (OS10134650) was nearing its end. They gleefully informed me that if I stayed with the same tariff, my monthly cost would change to a supposedly "super low" price of £34.95 whereas I was originally paying £21.95 for the 12 months Agreement from April 2022 to May 2023. However, given the complete lack of progress in transferring my contract to my new address, I made the unfortunate decision to sign up for a new contract in my wife's name through their website. This step was taken solely to ensure that the named person on the contract would be notified when the service went live. Subsequently, I responsibly returned the old modem to them via registered parcel post, which they have received according to Royal Mail tracking site.
To my utter dismay, Onestream Broadband company continues to charge me for the old contract at a staggering amount of £60.23, despite providing no service under that contract. Adding insult to injury, their emails and text messages regarding this matter bear the "no-reply" prefix, effectively shutting down any avenue for direct response. An email to their widely advertised hello@onestream.co.uk returns an automatic reply with a warning that “This email address is not monitored, and therefore any email will not be responded to.” This deliberate attempt to evade accountability and disregard customer concerns is simply appalling.
Despite my loyalty to Onestream Broadband company, as evidenced by signing up for a new contract (OS10165639) at my new address, they have shown a complete lack of attention and response to most of my emails, have been charging me more that the advertised fee I signed up for, surreptitiously added McAfee AV software fees I do not and have luckily canceled after painful protests, leaving me in a state of extreme distress. Unfortunately, it seems that this company thrives on ignoring customer complaints and concerns.
It is worth noting that despite extensive efforts, I have been unable to locate their live chat service online. I demand that they provide me with the link to access this supposedly non-existent service. Additionally, I have wasted countless hours on hold, attempting to speak with their representatives over the phone, only to be met with perpetual disappointment.
Onestream Broadband company should take immediate action to rectify their failures, and provide a swift and fair resolution to these unimaginable issues. It is my sincerest hope that others will be spared from enduring such a nightmarish ordeal with a company that exhibits such an astounding level of incompetence and complete disregard for its customers.
Abdul Raaj
- Location
-
- Location
- Selkirk
- Reviewing
- Onestream
- Date
- 2023-06-26
- Comments
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Takes at least an hour to answer phone as an existing customer. Price doubled as soon as contract started. Informed I have a “ premium add on” which means that because I need an engineer to come as the service is rubbish if I cancel the add on ( I didn’t ask for , sign up for or agree to I will be charged for the service. Support only available Monday to Friday and on the phone or you can write to them.. staff on the phone are helpful with what they promise but considering I have given up trying to complain or chase up the useless service repeatedly because there is no support I would not ever recommend this company. Don’t use just because the price is competitive, it goes up immediately and doubles and you are stuck with them. I have now been told if I have had issues for more than 6 weeks there may be a solution but it’s still another 6 weeks of paying double for something that doesn’t work
- Location
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- Location
- Hove
- Reviewing
- Onestream
- Date
- 2023-06-20
- Comments
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Truly atrocious after the 12 month contract my bill kept increasing month on month. I have complained and still await a reply. NEVER USE THESE PEOPLE THEY ARE THIEVES.
- Location
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