445 Customer Reviews over 45 pages
-
- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2023-06-19
- Comments
-
They took unauthorised payments out of our account leaving us with no money for food. They were totally uncaring and unhelpful saying it would take them approx a week to reimburse us. Also said they had no provision for helping customers in financial difficulty. We are pensioners and they were rude and uncaring of a problem that they caused.
- Location
-
- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-06-14
- Comments
-
At the time of writing this post it is June 12th.
First of all, good luck to anyone trying to get through to their Customer Service line. Out of the 4 occasions I have called, none have put me through to an advisor in less than 35 minutes. The most recent wait today was upwards of 50 minutes.
My reason for phoning is that my Go-Live date has continually been pushed back with no clear explanation given other than supplier delays (BT Openreach). I purchased the 12 month full-fibre option on May 5th with a requested Go-Live of May 27th.
Any time that I have spoken with someone from the company via email or phone I have been given arbitrary timelines, such as 'your Go-Live date will be confirmed within 2 business days' or 'Openreach should have the fibre survey complete in the next couple of weeks', which is all lies.
One of my questions to the advisor was how that 5 weeks have gone past with no indication from OneStream on the reason for the Openreach delays. I asked if this was typical and he stated not, but 'some areas are less staffed by Openreach engineers'. Which begs the question, why is every other broadband provider able to send out a Fibre router and have it installed within an acceptable timeframe?
Lastly, the advisor which I was connected to on 12/6/22 at approximately 4:10pm - Mohamed. Oh boy what to say. Obviously I was annoyed that I had to wait on hold for 50+ minutes (this being my 4th time calling also) so understandably my patience was a bit short. But I was no way rude or disrespectful, that is until he continually spoke over the top of me and started to get snarky when I asked more questions. Telling me to "calm down" and insisting that he had provided me with all updates, even though there were none, my router hasn't even been posted yet! I hope someone from OneStream reviews the call log recordings and gives this individual some extra training or a stern warning.
Long story short, I wouldn't bother placing an order with this provider if you at all value your time. Although they appear to be a reputable company, on several occasions I have second guessed myself if it is just a scam as so far it has certainly operated like one.
- Location
-
- Location
- Lairg
- Reviewing
- Onestream
- Date
- 2023-06-14
- Comments
-
Terrible service, cuts out constantly, and very slow speeds. Customer service is usually closed, takes ages to answer, and are hopeless. I'm stuck with crappy broadband and I can't cancel unless I pay for the whole contract.
- Location
-
- Location
- Caernarfon
- Reviewing
- Onestream
- Date
- 2023-06-13
- Comments
-
No customer service at all, was just talking to them and they put the phone down, tried again an dwaited over 25 minutes and no answer. Broadband went off this morning again as it's constantly dropping out. Useless company and now told them to cancel contract with them. Deal was supposed to be £25 per month but regularly charged over £30.
Would not recommend anyone sign up with then
- Location
-
- Location
- Worthing, sussex
- Reviewing
- Onestream
- Date
- 2023-06-12
- Comments
-
Should NOT be allowed to run a business.
No communication - all emails are not accepted and had been waiting for hours for a reply. Someone phoned me and refused to give his name. I explained that I wanted to cancel-“oh u must phone” then hung up. Ridiculous. What they do they confirm a connection date and that if no one is there u will be charged! Tried to email - not accepted in the end i wrote snail mail to their regs address to cancel. What is wrong with society? A different worrying world
- Location
-
- Location
- Gloucester
- Reviewing
- Onestream
- Date
- 2023-06-12
- Comments
-
Rubbish, don't waste your money. Worst mistake I ever made with tech. Stay away from this pathetic joke of a company.
- Location
-
- Location
- Bournemouth
- Reviewing
- Onestream
- Date
- 2023-06-07
- Comments
-
Absolutely shocking organisation to be held to ransom in the way of an agonising 12 month contract. They have been fined by ofcom in the past which still didn’t alert me to what I was letting myself in for. They lied about ending my contract which I have in writing, they still sent me a final invoice which I paid just to get them off my back. You can only contact them via chat on ( get this) Saturdays between something like 10am to 4pm!! They send an email reply saying they do not monitor the main email addresses for customer services or accounts. The most effective way to contact them in this hyper techno age is by posting a letter to them via the UK postal system using a cute little voucher called a stamp. Guess what? It’s faster than their internet, no I’m not joking, a system that is over 100 years old is the better way to get through to them. Have they not heard of the World Wide Web yet. The clue is in their shocking service, don’t let them ruin your mental health as I did.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Onestream
- Date
- 2023-06-06
- Comments
-
If I could give 0 stars I would. No customer service at all. They have increased my payments 3 times without any communication. How can a broadband provider not have an email address or support line. There live chat is never available and speed alot lower than contract stated. Still having trouble now after contract has ended
- Location
-
- Location
- North petherton
- Reviewing
- Onestream
- Date
- 2023-06-03
- Comments
-
I had to wait three weeks for a engineer to come out to fixed the problem with my line and I was promised to get it fixed withing 48 hours can't wait to leave
- Location
-
- Location
- North petherton
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
-
I had to wait three weeks for a engineer to come out to fixed the problem with my line and I was promised to get it fixed withing 48 hours can't wait to leave
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.