Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 361 customer ratings since 2019-11-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

862 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
DO NOT WASTE YOUR MONEY currently have less than 1mb download speed when average is supposed to be at least 7mb, DOUBLE NAT and they want us to pay an EXTRA few pound a month to get rid of DOUBLE NAT. Also just a complete waste of money and we are switching soon to maybe virgin media or sky. Any internet broadband that can GARUNTEE good download speed. Currently with Origin it takes roughly one hour to download a 67mb file. Terrible poor internet supplier. They should be ashamed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Wales Origin  
Origin broadband are classic scammer, please stay away from them!!!!!!!!!

They said I owe them £768, and I did not use their service for one day. When i connected the box there was not internet, and a friend told me to call them to cancelled the contract, I called origin, but they refused to picked my calls, and I sent them emails, that I am returning their I would need their address so that I can return their box, and never replied. I cancelled the direct debit,but they use my debit card details and took another £27 unauthorized. Now they have taken my name to CRS credit collector that I owe them £700 plus, I have been having sleepiness nights because of this issue I did not even use their service at all.
Origin  
The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer.
We pay £23 a month for what is meant to be up to 36mb broadband. However, we have never received anything over 6mb speed. We have contacted them on numerous occasions to which they say everything is fine with our network. Even though it is not even possible to watch Netflix without it buffering every 2 minutes.
Now they want to charge us the full term of the remaining contract to cancel it... even though we have never received anywhere near the speeds they promised us when taking out the broadband contract.
I seriously advise anyone looking for a broadband service provider to avoid Origin like the plague. I can only hope that a Trading Standards investigation comes down on them hard!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea Origin  
Absolute worst internet provider in the UK.
Only getting 2 mbps yet the technical team just fob it off. Contacted Trading standards in Brighton who are investigating hundreds of Origin complaints. Avoid this Company or regret it tied to long contract or get out charges.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackburn Origin  
Been with them for just over two years the basic router gave me less than 20 Mb download so I complained and it went up to just over 40 Mb. I later bought another router and input all the details and it kept dropping out every couple of days, the second PC, in the bedroom wouldn't connect whereas with the basic Asus router it did 90% of the time.
After a few weeks, the router I bought wouldn't connect at all so I went back to the one they supplied and even that was cutting out on both PCs.
During the day the bedroom PC won't connect but on a night it can get a connection, sometimes it is intermittent, I have trouble watching Amazon or Disney + and have to turn the PC off.
They offered no increase for 30 months but I might be moving providers in a few months if they increase the monthly fee by too much.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Yorkshire Origin  
had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
leominster Origin  
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy
  • Satisfaction
    1 star
Antrim Origin  
What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
Absolutely ******* awful.

Charged me for a contract despite emigrating to a different country.

Threatened me with legal action at the end of the contract despite paying contract entirety.

Then said I could have a 3 month refund on my contract for the inconvenience.

Never received it.

That pretty much sums up Origin in a nutshell.

****, slow and sinister.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them.
Unreliable, giving you speeds less than 10 mbps, even though you pay for the super.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
GRAVESEND Origin  
I have had origin since the start of the year, started off ok. nothing more. but it has got so bad of late. i have got 3 spare routers in the house, along with the one sent out from Origin, and none of them work on some days.

its an absolute joke, they never take a direct debit payment on time. i questioned it one time, and they just said it will come out when it comes out.

it isn't often you are happy to pay to get rid of a service. AVOID AT ALL COSTS!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horncastle, Lincolnshire Origin  
Diabolical don't do it!! I have 2 phone lines running through 1 cable, 1 line bt broadband, 1 line origin (changed as sales man said it would be as good or better and cheaper) definitely cheaper but Diabolical, not a patch on BT, wish I hadn't changed and now cannot get out for 2 years, so origin says no problem as I get a good service to router, but the WiFi is rubbish keeps dropping and slow, doesn't happen with bt line!! Don't do it!! Its rubbish, and tech are as useful as a leaking roof, I have warned you!!
Hastings Origin  
They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ilford Origin  
AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington Origin  
Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
Liverpool Origin  
DO NOT USE this company. Paid for a year upfront and the broadband has never worked. Impossible to get hold of by phone, they drop chats. Did not call back at time agreed. Refusing to refund. ABYSMAL worst customer service EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea Origin  
So I pay £17.99 a month for 30 days of WiFi, but the router literally only works for like 5 days, I say work... I can’t even run one phone of this stupid ‘broadband’ if it’s even worth that name. It’s quite funny though. They never seem to be able to pick up the phone within 3 hours but damn they take that money with 2 minutes of the day it’s due (yes they literally took the money out at 00:02) robbing bastards, I never even consented to direct debit which makes matters 2x worse. Please, nobody use this excuse of a WiFi provider. I am also a college student, with a college that prefers me to work at home/if possible. Please everyone. DO NOT BUY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth Origin  
AVOID AVOID AVOID!!!
My broadband has been awful for months. My devices buffer constantly. I reported this to Origin, they advised there was a network fault. One minute I was told I needed to make an appointment for Open Reach to attend, when I did this, I was told it's external and I don't need to be home. No word of a lie, less than an hour later, an Open Reach engineer arrived, surprise surprise, he needed access inside my house, good job I was home!!! He was here for 5 hours, in the end he changed a line, taking a chunk out of the front of my house. He left assuring me the fault had been resolved. That evening, my broadband was worse than ever, I again contacted Origin to be told that there is another issue, which I was not informed about in the first instance, so there was in fact two faults. This has yet to be resolved. I have been waiting over a month now for the service I am paying for. The staff are rude when you contact them for updates. I have been told "it will be resolved as soon as possible, it could be hours, days or weeks, I don't know". Wow, that's brilliant customer service. I also reported the damage to my property, to be told I had to contact Open Reach myself to complain... ummm no, I am Origins customer, not Open Reaches customer. You have instructed them to attend and do the work, you therefore are responsible for dealing with this complaint.

I am currently working from home, with great difficulty. Origin do not seem bothered in the slightest. My contract doesn't officially end until June 2021. However I have now contacted another provider to leave this shambles of a company ASAP. And I will be taking this down the breach of contract route as I have continued to pay my bill each month despite receiving awful service.
Goodbye Origin!!! See you in court!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales Origin  
Absolute worst company I have delt with in my entire life.
3 hours and I'm currently still on hold. No internet for 3 days! What am I even paying for.
Considering I have to work from home due to lockdown and I am a key worker to clients as a health professional, this is an absolute nightmare!
Run while you can from this company.
Wales Origin  
Worse network I have ever used and very very horrifying and poor customer relations.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford Origin  
Terrible, customer service are useless. One member of staff told me I was laying my internet was working fine when it was off for days. Internet goes off all the time- unreliable. Changing
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
County down Origin  
I can’t stress enough, do not go with origin. I’ve been on hold for an hour, I’m only asking why the wifi is down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Origin  
HI PLEASE DONT GO WITH THEM HAVE THREE PHONES IN THE HOUSE CANT CONNECT TO THE WIFI HAVE TO USE THERE OWN DATA REALLY IS RUBBISH JUST CRASHES THEN AFTER FORTY MINUTES WAITING TO FET THROUGH THEY SAY THERE IS NOTHING WRONG WITH YOUR LINE LIERS THEN THERE IS COMPLAINTS PHONE SAY THEY WILL LOOK IN TO IT BUT NO ONE CALLS YOU BACK OR THEY TELL YOU TO BUY BOOSTERS FOR THEIR AWFUL SERVICE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
My broadband was slow but ok, but no incoming calls. Origin claimed everything was ok, but a Openreach engineer disagreed. Origin failed to get my line working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hailsham Origin  
Been with these for a couple of months now and I'm still waiting for the customer portal issue to be resolved How long does it take to sort out a technical issue so I can at least view my account?? Tried the 'live chat' and end up waiting up to 40 minutes to speak to someone even thou they apparently reply in 10 minutes or so? Sort out the portal issue please!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
West Midlands Origin  
Absolutely horrific customer service, technical support and broadband service. Do not sign up with Origin. I wish I had read the reviews beforehand. Live Chat isn't 'live' chat. You possibly get a response 30 mins - 2 hours later, can't get through on the phone, nobody gets back to you, internet intermittent but apparently 'stabilises' after 10 days of joining (what a joke, I'm 1 month into my 'contract').... oh and by the way, i've not been able to logon to my customer account to view my 'contract' as their system is down...what a joke!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
Only works within 1m of the router, paid for most expensive package but download speed is barely 20mbps
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Signing with Origin was a bad mistake. We do not have the internet most of the time, when we do the speed is pre-2000 dial up modems. The customer service is substandard. First you have to wait an hour to get through to them "first tier" ( that is the people who do not know what ping is). They lie most of the time saying the outage is nationwide for all ISPs and the open reach are working on it. That is to avoid paying a compensation. And so you are left with a paid upfront annual contract and no Internet. The only advice is to AVOID these people or loose your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pembrokeshire Origin  
The worst company!!! Never installed the service and it’s been 3 months that I’m asking for my money back. It takes hours someone pick up the phone for telling you “we are trying to fix you problem please wait”
Never join this please !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Origin  
Cowboys is the word i keep reading regarding this mob. They promise you the earth then when they fail to deliver send threatening messages. What kind of company harasses the elderly?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Origin  
Like others I wish I had read the reviews. This bunch of cowboys really do not care, they just want your money. Delays in installation meant I wanted to cancel, but like an idiot I didn’t check the small print, and cancellation has to be 24hrs before they go live, which means all the advantage lies with them. There are much better out there, and hopefully you are reading this before you sign up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Origin  
Con artists. Taking legal action. Don’t reply to anything or answer calls with no internet since it started. Evidenced screen shots of over 10 emails and 6 call
Logs.

They need to be shut down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester Origin  
No stars for anything ! The Irish guy who talked me into signing up was nice! Then no connection lots of very young lads running about pretending to connect my tiny router !! Really wish I had read the reviews . It’s not really an internet company it’s just a scam to get £18 out of people. Now I can’t get in touch on live chat or e mail. They aight to be taken to court for fraud.
Coventry UK Origin  
Terrible we applied for broadband first payment taken they sent rouyer to a completely different address spent an age on hold to find out where is router
We then got a bill for nearly £300 even though we cancelled it and never had broadband or any other service from them intersting to know how they got that figure
Apauling
Bishops Stortford Origin  
Customer service for cancellation is horrific. 45 -1 hr wait with responses that are vague, rude, and a 30 min wait between each reply. They should use a bot.

'Possibly there's an extra fee, we'll let you know when it happens' - is unhelpful and poor business.

Contradictory information from customer service. Online portal down. On phone customer service for cancellation says the equipment is for you to keep but contract and chat says you must return at your own expense or you will be fined 40 pounds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stanton Origin  
This is by far the worst company I ever dealt with, My router fails to recognise my password 90% of the time, I can't watch films or TV without it dropping out every few minutes, Even worse for me I got the contract as I am starting college, Lessons have become remote for the main part due to covid, It dropped out 7 times in the first 90min lesson, The oonly way I get contact with anyone from origin is to go online elsewhere and act as a prospective customer, They fone me 9am next morning but still have not spoken with technical support 60days later DO NOT WASTE YOUR MONEY OR TIME
  • Satisfaction
    1 star
  • Speed
    1 star
dartmoor Origin  
Absolutely the worst broadband provider I have ever had the misfortune to have tried!
Do not sign up with them.
Sent out router saying it would all be set up, conveniently 14 days after signing up so cancellation not possible.
No service.
Then an email from them saying BT had asked them to switch, (nothing to do with me)
Gave them another week to sort it out and nothing happened so called to cancel.
Heard nothing until today when I’m sent a bill for £270!!!
Horrible company, poor service, dirty, underhanded, ripoff Britain at it’s finest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gainsborough Origin  
Truly awful support. Seriously, brain dead and extraordinarily slow. I have spent a total of NINE hours with their "live" chat team. After the first 3 hours they identified a fault on the line and told me it would be fixed in 48 hours. 3 weeks later and 6 more hours with support, nothing has happened. Every time I go back to support, the morons just read off the tech support script, and when I tell them repeatedly that I have already done this and they have already identified the fault, they just read the next line on the script. Their staff are incapable of independent thought - they should just use an AI bot, at least that could reply more than once every 30 minutes!

Truly, truly dreadful company. Avoid like your life depends on it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Stafford, West Mids, UK Origin  
I was sold a broadband package, they never installed it, refused to cancel the agreement, and have ignored my letters of complaint. I ended up just cancelling the DD, maybe now theyll get in touch. It turns out Fibre optic isnt even available in my area, and they still sold me the package...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyrone Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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