Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.2 stars
  • Customer Service
    2.3 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 381 customer ratings since 2020-02-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

883 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Origin  
They are a company of crooks who will straight up lie to get you to sign up and then once you are past the initial 14 days and cannot cancel anymore they offer no meaningful assistance whatsoever, the waiting times for customer service are ridiculous, the communication within the company to help solve customer issues is almost zero - mostly they just wont ever get back to you - especially if its about low speeds. Cancelling their contract does exactly the same as continuing it for its full term. Despite the fact they told me straight up that i would be able to cancel for a fee
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Edinburgh Origin  
We went for the basic option (£17.99), and got what we paid for. The internet would cut out once a day or every other day for about a minute, which is frustrating when using streaming services etc. There is only the two of us, so it wasn't a case of overuse. The most frustrating part is that my contract ended, yet Origin are still taking the monthly fee! I've reported it, cancelled my direct debit etc, but it is still happening. When I have spoken to the customer service team online, they are very slow to reply, act like this is the first time I've raised the issue, and tell me that have to raise it with someone more senior! I just want you to stop my account! Terrible service
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Origin  
Nothing good to say at all about this company! Promised between 35-45mbps and couldn’t of been any worse I was getting around 1.5mbps and yes I mean 1.5 not 15. A friend of mine who worked for virgin has said that it’s the worst internet he has ever seen ! Downloads that take my friend 3 minutes take me nearly 2 hours. Don’t go near this company as they don’t care about you once signed the contact and paying. The cooling off period that you get to cancel if your not happy ended the day after they finally put my internet live so I had one day to cancel.

Trust me and every other review on here don’t go near them !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halesowen Origin  
Disgraceful company, ORIGIN ARE SUCH A BAD COMPANY, CUSTOMER SERVICE DOES NOT EXIST,PLEASE DO NOT GET INVOLVED WITH THIS COMPANY THEY ARE AN ABSOLUTE NIGHTMARE, they caused me so much stress, never ever actually got connected, their service is disgusting.
Stevenage Origin  
always disconnecting
link down
no response from server
56K is faster
super slow
not reliable
  • Customer Service
    2 stars
London Origin  
Not used....due to poor business practice
  • Satisfaction
    1 star
  • Customer Service
    1 star
east sussex Origin  
They got one star because zero wasn't an option. Non existent customer service. they take almost 2 weeks to get round to connecting (if you're lucky enough to get a connection - I wasn't) and then even if you cancel within the 14 day cooling off period, they'll try and fine you £668.31 for early cancellation, sent via a text from CRS that you can't reply to. At no point did my broadband ever work and they failed to answer the phone. Useless, time wasting not fit for purpose. Has anyone started a class action for these shysters yet? If so, please get in touch because I'm in.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hadfield, Derbyshire Origin  
Made me wait 2 weeks for a engineer and then he never turned up on day and never made me aware of this and I have had to call them 5 times in the past 24 hours about if they are going to send someone else but they keep talking about there system please please do not get bb from they guys unless u want to end up like me they took my money and have me no internet
London Origin  
The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown?

Not only that two of your colleagues said to me that why is everyone using wifi at the same time, well i replied saying well aren't we supposed to do our school works and online class? the guy replied saying well i enjoyed when i didnt have school or college and i still got into uni well thats not a good representation to the youngers or to their kids or to anyone. Absolutely a disgrace telling my father that you guys are good well to be honest im studying IT Network i will somehow find a way to shutdown your business and lying about the speed!

NO ONE PURCHASE THIS BROADBAND OR THEIR TV PRETTY MUCH BOTH OF THEM ARE AWFUL IT'S WORST THAN HAVING NO WIFI
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
My experience with the Original Broadband has been horrible to say the least, I can't describe how many vulgar, arrogant and rude people I met in their chat bot. I ordered by phone around September 25, 2020 and waited for them to connect me for a month, when they finally connected me, the internet was terrible, unstable and I didn't really have internet in the living room because the Operarich socket in my property is in the small bedroom upstairs. I corresponded to return the router and cancel under the 2014 law for goods and services ordered remotely. They told me there was no problem and I returned the router by royal mail, not owing a fee as I had already paid initial payment on the date of ordering and paid £ 22.99 for a real three days on the horrible internet. 
I thought we separated as civilized people, but on 14.01,2021 I received an email for a final bill of £ 413.82 payable over a seven-day period for an 18-month contract, and I have no contract either by post or e-mail. Now the saga continues with a complaint and if necessary I will file a lawsuit against the dishonest Internet trader. Be careful, absolutely not recommend them never evar with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hartlepool Origin  
Absolutely the worst Fibre Optic Broadband on the market. Very choppy and unreliable speeds during the day and nothing special at night either. Only fibre Optic I've ever had that can't even livestream anything without buffering. Very shady customer service as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Origin  
This company has done nothing but lie to me from the beginning, I was given an installation date of 18-1-2021 then it was changed, on the same day to 2-3-2021, I cancelled and was promised that no money would be taken from my account even though I cancelled on wed 6-1-2021 payment was taken on the 11-1-2021. Sky and virgin DO NOT take money before installing and still give you a 14 day cooling off period then bill you. This company are not to be trusted and by the feed back I've read not any good after installed. My advice is to avoid them like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Origin  
So for a whole year I haven't had a great broadband reach or speed. That I can cope with, what I can't cope with is. Taking money out of my account when I have credit. 3 times now this has happened. So if you ever expect origin to honour any credits they may give you for whatever reason you'll be very disappointed! I will be changing provider as soon as I can
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Glasgow Origin  
Con cancelled this in November ,still won't pay me my money back,they say oh we sort it out done this few times now and they say the same oh we sort it but dont
London Origin  
Our situation as concise and informative as I could write:

- Started to set up the contract in September.
- Two week wait for an engineer that didn't come.
- Another two week wait for an engineer that left without saying goodbye. Router plugged in but no internet connection.
- Another month past with us trying via phone and online chat to set up the internet.

After two months of having no home broadband we decided to cancel the contract as we'd spent so much money of mobile data to attend our lectures, watch movies, recipes, ect.

We changed to Vodafone who set up our internet with a great connection exactly 15 days of us requesting a contract.

Another month later we receive a "Termination Fee" from Origin, a provider that not only failed to provide but caused us stress and a HUGE waste of time. (waiting for 50 mins on the phone after three transfers of "hello how may I help you").

Absolute scam!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Origin  
very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HEREFORD Origin  
what kind of a broadband company cannot provide me a copy of my Contract, some sort of proof, agreement, or a letter to say they are my Internet Supplier, just generic terms of service. they say its a verbal contract, and then if I want to cancel its a £400 fee, for the remainder of time. i have Pasted my discussion below ;)
Me: I made a call yesterday regarding my account with yourselve's and I spoke to someone called Laura, she said she has escaleted my request to a Manager and I have not heard anything as of yet
Wed, 10:44 AM

Amy
Ok let me check
Me :ok thank you
Wed, 10:44 AM
A
Amy
We wouldnt be able to send confirmation of the payments. Have you logged into your customer account?
Me :yes i have Viewed my account and there is no documentation avialible
Me :i dont even have access to the contract for my records
Wed, 10:47 AM
A
Amy
The terms of service are available on the website. As a bill hasnt been generated this may not show anything just yet but should show your initial payment. The bill will be generated in the next week or so and payment will be due 1st Jan
Me : please can you send me my contract or my Ageement or my proof of purchase as i need it for my billing record, there is nothing downloadable on my online portal with yourselves
Me : am I in a contract with my account with yourselves?
Wed, 10:51 AM
Am
Amy
The contract is a verbal contract and the terms are available on the website
Me :so basically you cant provide me with any sort proof, agrrement,contract or a letter to say you are my Internet Supplier, just a terms of service
38 minutes ago
A
Amy
All this information is available in the customer portal. The contract is a verbal contract
Me : do you have a 14 day cooling of period
34 minutes ago
A
Amy
the cool off period is from the day you sign up until the day before you go live
Me : whats my cancellation rights with this verbal contract?
32 minutes ago
A
Amy
If you cancel after you go live the cancellation fee would be the remainder of the contract
Me : what would the cancellation fee be then?
30 minutes ago
A
Amy
around 400 pound as this is the remaining payments of the 18 month min term
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester Origin  
Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Longniddry Origin  
This is the worst provider of broadband period I had nothing but grief and stress with this company so much so I'm putting in a complaint about them and there awful service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon Origin  
Diabolical!! Done 2 reviews on trust pilot, a katey lady said she would contact me eventually she did, I emailed her and had no reply..do not use them I have cut and paste my last email

Hi Katey, 

Thanks for getting in touch, its a step forward in the right direction hopefully!
OK, I have 2 phone lines at my property, 1 in the annex and 1 in the house. The annex is still running BT Internet, and the house is running Origin. They both use the same cable from the exchange to our house, then the cable splits, to both property's.
As Origin WiFi is so abysmal I have connected BT boosters to the annex Bt router, I am getting an average of 40gb from this at approx 20m from annex. 
if I stand next to the Origin router with the same devices then I'm lucky to average at 10gb and constant drops, which is awesome when trying to watch TV programmes.
If it is true that all calls are recorded then if one was to go through the recorded transcripts of the sales person whom sold me Origin, it was clear that I was told Origin will beat or better BT! oh! how wrong!.
I have had a chat with the tech team and tried different channels as suggested, and I have also checked the gb speed hard wired which is great, but this is 2020, everything is WiFi, phones, fridge, printer, TV, laptops, tumble dryer, etc, etc,
So I would just like what I was promised, nothing less! I was told I have the best you have, which I asked for, so, does this mean origin are not that great?? now if this is the case then fine, end my contract and let me go, but I'm not prepared to pay £400 odd pounds to leave the contract, when you are not supplying what your sales person has promised.
Its a bloody pain, but I can do reviews every week or so, I would rather not! I would like whats promised or let me go no strings attached.
HASTINGS Origin  
DO NOT WASTE YOUR MONEY currently have less than 1mb download speed when average is supposed to be at least 7mb, DOUBLE NAT and they want us to pay an EXTRA few pound a month to get rid of DOUBLE NAT. Also just a complete waste of money and we are switching soon to maybe virgin media or sky. Any internet broadband that can GARUNTEE good download speed. Currently with Origin it takes roughly one hour to download a 67mb file. Terrible poor internet supplier. They should be ashamed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Wales Origin  
Origin broadband are classic scammer, please stay away from them!!!!!!!!!

They said I owe them £768, and I did not use their service for one day. When i connected the box there was not internet, and a friend told me to call them to cancelled the contract, I called origin, but they refused to picked my calls, and I sent them emails, that I am returning their I would need their address so that I can return their box, and never replied. I cancelled the direct debit,but they use my debit card details and took another £27 unauthorized. Now they have taken my name to CRS credit collector that I owe them £700 plus, I have been having sleepiness nights because of this issue I did not even use their service at all.
Origin  
The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer.
We pay £23 a month for what is meant to be up to 36mb broadband. However, we have never received anything over 6mb speed. We have contacted them on numerous occasions to which they say everything is fine with our network. Even though it is not even possible to watch Netflix without it buffering every 2 minutes.
Now they want to charge us the full term of the remaining contract to cancel it... even though we have never received anywhere near the speeds they promised us when taking out the broadband contract.
I seriously advise anyone looking for a broadband service provider to avoid Origin like the plague. I can only hope that a Trading Standards investigation comes down on them hard!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea Origin  
Absolute worst internet provider in the UK.
Only getting 2 mbps yet the technical team just fob it off. Contacted Trading standards in Brighton who are investigating hundreds of Origin complaints. Avoid this Company or regret it tied to long contract or get out charges.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackburn Origin  
Been with them for just over two years the basic router gave me less than 20 Mb download so I complained and it went up to just over 40 Mb. I later bought another router and input all the details and it kept dropping out every couple of days, the second PC, in the bedroom wouldn't connect whereas with the basic Asus router it did 90% of the time.
After a few weeks, the router I bought wouldn't connect at all so I went back to the one they supplied and even that was cutting out on both PCs.
During the day the bedroom PC won't connect but on a night it can get a connection, sometimes it is intermittent, I have trouble watching Amazon or Disney + and have to turn the PC off.
They offered no increase for 30 months but I might be moving providers in a few months if they increase the monthly fee by too much.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Yorkshire Origin  
had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
leominster Origin  
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy
  • Satisfaction
    1 star
Antrim Origin  
What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
Absolutely ******* awful.

Charged me for a contract despite emigrating to a different country.

Threatened me with legal action at the end of the contract despite paying contract entirety.

Then said I could have a 3 month refund on my contract for the inconvenience.

Never received it.

That pretty much sums up Origin in a nutshell.

****, slow and sinister.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them.
Unreliable, giving you speeds less than 10 mbps, even though you pay for the super.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
GRAVESEND Origin  
I have had origin since the start of the year, started off ok. nothing more. but it has got so bad of late. i have got 3 spare routers in the house, along with the one sent out from Origin, and none of them work on some days.

its an absolute joke, they never take a direct debit payment on time. i questioned it one time, and they just said it will come out when it comes out.

it isn't often you are happy to pay to get rid of a service. AVOID AT ALL COSTS!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horncastle, Lincolnshire Origin  
Diabolical don't do it!! I have 2 phone lines running through 1 cable, 1 line bt broadband, 1 line origin (changed as sales man said it would be as good or better and cheaper) definitely cheaper but Diabolical, not a patch on BT, wish I hadn't changed and now cannot get out for 2 years, so origin says no problem as I get a good service to router, but the WiFi is rubbish keeps dropping and slow, doesn't happen with bt line!! Don't do it!! Its rubbish, and tech are as useful as a leaking roof, I have warned you!!
Hastings Origin  
They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ilford Origin  
AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington Origin  
Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
Liverpool Origin  
DO NOT USE this company. Paid for a year upfront and the broadband has never worked. Impossible to get hold of by phone, they drop chats. Did not call back at time agreed. Refusing to refund. ABYSMAL worst customer service EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea Origin  
So I pay £17.99 a month for 30 days of WiFi, but the router literally only works for like 5 days, I say work... I can’t even run one phone of this stupid ‘broadband’ if it’s even worth that name. It’s quite funny though. They never seem to be able to pick up the phone within 3 hours but damn they take that money with 2 minutes of the day it’s due (yes they literally took the money out at 00:02) robbing bastards, I never even consented to direct debit which makes matters 2x worse. Please, nobody use this excuse of a WiFi provider. I am also a college student, with a college that prefers me to work at home/if possible. Please everyone. DO NOT BUY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth Origin  
AVOID AVOID AVOID!!!
My broadband has been awful for months. My devices buffer constantly. I reported this to Origin, they advised there was a network fault. One minute I was told I needed to make an appointment for Open Reach to attend, when I did this, I was told it's external and I don't need to be home. No word of a lie, less than an hour later, an Open Reach engineer arrived, surprise surprise, he needed access inside my house, good job I was home!!! He was here for 5 hours, in the end he changed a line, taking a chunk out of the front of my house. He left assuring me the fault had been resolved. That evening, my broadband was worse than ever, I again contacted Origin to be told that there is another issue, which I was not informed about in the first instance, so there was in fact two faults. This has yet to be resolved. I have been waiting over a month now for the service I am paying for. The staff are rude when you contact them for updates. I have been told "it will be resolved as soon as possible, it could be hours, days or weeks, I don't know". Wow, that's brilliant customer service. I also reported the damage to my property, to be told I had to contact Open Reach myself to complain... ummm no, I am Origins customer, not Open Reaches customer. You have instructed them to attend and do the work, you therefore are responsible for dealing with this complaint.

I am currently working from home, with great difficulty. Origin do not seem bothered in the slightest. My contract doesn't officially end until June 2021. However I have now contacted another provider to leave this shambles of a company ASAP. And I will be taking this down the breach of contract route as I have continued to pay my bill each month despite receiving awful service.
Goodbye Origin!!! See you in court!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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