1,017 Customer Reviews over 26 pages
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2023-10-02
- Comments
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Incredibly poor customer service!!! My account has been sold to Fleur Telecom and today Origin have taken 2 direct debit payments from my account. I am now with Fleur (apparently!). Tried several times to contact and sort.. customer services had NO idea my account had been sold on and no idea about Fleur, they couldn’t discuss the direct debits as my account was not found !!! I have tired complaints but nothing. I have no idea who to contact in Origin to sort out my DD!!!! Terrible
- Location
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- Location
- Kidderminster
- Reviewing
- Origin
- Date
- 2023-10-02
- Comments
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My mother is a 95 year old pendant alarm user. Last month she was switched from Ovo to Origin, with no warning. She only uses her telephone occasionally (3.5 minutes of calls last month), has a care alarm which requires a telephone, and does not use broadband. A couple of days ago, I negotiated a calls only service from BT, due to start on the 11th, as Origin were raising the monthly debit by an unreasonable apount. Origin have cut off her telephone on the 1st of the month, leaving her phoneless, until BT are able to sort it out on a 'welfare case' basis. Customer service at Origin were very unhelpful. Do not use this company!
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2023-10-01
- Comments
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Took out an energy , telephone and broadband package with SSE. They passed me to OVO. OVO then passed my telephone and broadband package to Origin. I received a letter saying my contract was up for renewal. I chose the middle option 2 , unlimited fibre plus. I was then informed that they didn’t have fibre in my area and my only option was unlimited broadband. The headache began. Wi-Fi practically non existent. Couldn’t use iPad ,Netflix or load and run any iPlayer.
Hours and hours of waiting on the phone. The agents I spoke to were very pleasant, no complaints there. One was based in England ,the others I spoke to, were in South Africa. In the end I had engineers from Openreach spend whole days testing my telephone points ( 3 whole days over a period 4 weeks) . The last 2 engineers advised that I needed fibre broadband to receive any signal and because this company didn’t have fibre in our area I needed to change my provider.
I then again phoned Origin and told them I would be leaving. Again I was hours and hours on the phone. Latterly I was told there would be an exit charge. I remonstrated that as they had not provided me with the service I was paying for,I was refusing to pay an exit charge. The agent then contacted her manager and came back and reported that they would waive the exit fee. I have now received a final invoice from Origin for £201.51 , of which £197.73 is an early termination fee.
I shall be making a complaint to the company and if they do not resolve this matter I shall be contacting the ombudsman services to resolve this matter. I have also been paying fees monthly for entertainment channels I cannot use , thanks to their poor investment in Wifi technology . Why are they allowed to charge fees for contracts they cannot deliver ?
- Location
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- Location
- Hawick
- Reviewing
- Origin
- Date
- 2023-09-23
- Comments
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Contract ending. Rang to update package gave account name address etc & they couldn't find my account despite being a customer for years & paying the bills. Online no better doesn't recognise my account useless customer service waste of a call. This has never happened before obviously being taken over by another company & prices have shot up to £48 for phone & broadband that is not happening but try sorting it out. Cheapest option 3 but thats still £35. Frustrating & definitely not easy to do. Got a letter with all my details which are correct which makes me wonder why can my account not be found!
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2023-09-18
- Comments
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Since SSE sold out to origin my internet is basically non existent.. have now given up and changed provider.. customer service tried to be helpful but broadband not fit for purpose we are lucky if one computer works and that takes minutes to load anything.. sorry but for £33.00 a month for nothing too much to put up with..
- Location
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- Location
- Dumfries and Galloway
- Reviewing
- Origin
- Date
- 2023-09-15
- Comments
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Avoid this company! Horrible experience and extremely rude customer service. We were switched over from SSE to origin and had no contact from them. We phoned them as our internet wasn’t working anymore and got a rude unprofessional woman on the phone, they said they had sent out letters and when my partner said we hadn’t received any of them he got called a liar and told “you sound like someone that just runs away from their debt”. Horrible unprofessional company.
- Location
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- Location
- The uk
- Reviewing
- Origin
- Date
- 2023-09-14
- Comments
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Been with these for years now, the last 72hws wow. I had my internet going off and no, contact them and they said it's all fine there end. And there is nothing then can do. They will not send anyone out to have a look, will not send a new box out. So they lost me... I'm off somewhere else. Don't go with them not worth your money....!!
- Location
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- Location
- North Berwick
- Reviewing
- Origin
- Date
- 2023-09-14
- Comments
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Broadband - drops out frequently
Router - need to be very close to get good signal
Tech help desk - couldn’t even ping my router to test the line
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2023-08-31
- Comments
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The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2023-08-31
- Comments
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The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2023-08-17
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2023-08-04
- Comments
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Utterly dissatisfied with the speed and consistency of this service.
Without fail, it’s breakdowns weekly.
I have no Internet right now and it’s been down for 13hrs. I have been told it could take Mon/Tuesday to be fixed. It’s Friday today!!!!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-08-02
- Comments
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No issues with the broadband speed or reliability -but the customer service is the worst I’ve ever dealt with.Debited my account for two months phone line package I never ordered,30 minutes to answer the phone then endless “holds” and promises of “call backs” that never happen.
Avoid.
- Location
-
- Location
- Thomas
- Reviewing
- Origin
- Date
- 2023-08-01
- Comments
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Worst internet and take money out of bank on different dates before direct debit has been took out! Id definitely look for an alternative internet supplier as this one is awful in both customer service and signal.
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2023-07-28
- Comments
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Internet always playing up have to switch my box on and of constantly paying £25 and it hardly ever works called them and they said there would be a call out charge not my fault there internet is terrible changing company had enough of a bad service
- Location
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- Location
- Exeter
- Reviewing
- Origin
- Date
- 2023-07-24
- Comments
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Despite occasionally providing internet access, this company is a total shambles.
Brought into their power without consent, I lament the random payments I have had removed from my bank over the last two months.
I cancelled my contract with SSE, as I was moving home, and have now had to research on my own who origin broadband actually is. I’ve never spoken to them, being cut off twice after being on hold for over an hour.
It is shameful that this kind of service can survive. I have no doubt that there are thousands, if not millions, just like me who have randomly lost hundreds of pounds to this company we’ve never heard of.
- Location
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- Location
- Thatcham
- Reviewing
- Origin
- Date
- 2023-07-22
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2023-07-16
- Comments
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Transferred from SSE had no choice and since being with Origin had no WiFi at weekends and none in the evening, during the day it's patchy, customer service don't wanna know , not seen a contract,no idea how long stuck with them , have cancelled my direct debit
- Location
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- Location
- Sussex
- Reviewing
- Origin
- Date
- 2023-07-16
- Comments
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A short while ago I was switched to your company from SSE/Ovo without any say in the matter.
On the 5th of July I received an email stating twice that my contract was about to expire on...and no date.
However, I decided to renew anyway and thought it a minor error.
I then received an email to say my new contract was set up, to start on the 1st of January 1970!!
Whilst on holiday I established I had lost contact with my smart devices at home and when returning from holiday I saw I indeed had no internet.
I contacted your helpdesk on the 14th and they logged an error.
On the 15th I got a text to say the fault was fixed however, it wasn't and I had to call back.
After all these issues and three instances of communication errors, I decided to withdraw my renewal (took an hour in a queue to speak to somebody) and apply to join another company (which I have to wait 3 weeks for).
I received no apologies despite the fact I was meant to return to work on Monday after 9 days of holiday and will instead have to extend my holiday because I cannot work from home and need to accommodate a BT engineer.
I have had no offer of compensation despite over a week's outage of service and having to waste at least a day of my annual leave because I am unable to work.
Instead I have to pay an increased subscription cost to allow me to source an alternative supplier without an early termination fee.
- Location
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- Location
- Eyemouth
- Reviewing
- Origin
- Date
- 2023-06-26
- Comments
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Absolutely awful, unreliable service since my contract was sold on to Origin from Ovo from SSE with no get-out. Luckily, there's only 2 months left. After a 2 hour wait on hold I've cancelled from the renewal date. Now to see if they keep on charging!!!
What's the bets?
- Location
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2023-06-15
- Comments
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Tried to renew contract on line twice with out success. Then phoned and was on hold for 40 mins (apparently in position 2 for 20 mins.) Gave up in the end. Now looking for other providers.
- Location
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- Location
- Louth
- Reviewing
- Origin
- Date
- 2023-05-31
- Comments
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It's really nightmare since Origin obtain SSE. Broadband is really unreliable and horrible. Speed should be up to 76mbps, but it's maximum 13mbps when internet working at all. I am happy that contract will end in the end of the month. Broadband is really bad especially if you working from home like me.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-05-21
- Comments
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The worst bb provider. Just want you signed up so they can scam your money
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2023-05-05
- Comments
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When I left, my communication with one of the lady's was first class, helped me sort out all I needed to, cannot fault the customer service
- Location
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- Location
- Surrey
- Reviewing
- Origin
- Date
- 2023-04-21
- Comments
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Having taken over SSE and despite writing several times to tell me my contract is ending (early for reasons not explained) and they will switch me onto their most expensive one if i do nothing, they refuse to answer any queries and tell me they cannot access my account - despite writing to me about the very same account they refuse to discuss.
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2023-04-13
- Comments
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In three months with this company:
I have had my phone line cut for a substantial period.
I have been repeatedly overcharged.
I have been kept waiting on phone lines for jaw dropping times.
I have been repeatedly assured that different problems would soon be resolved and then they weren't.
I was advised to use WhatsApp for customer service. It was then discontinued without me being told, so I was sending messages with no hope of a response.
The company is unable, or refuses, to break down my bill month by month, even though it is a simple contract.
I had phone line problems blamed on sub contractors, when my contract is with Origin, not the sub contractors.
The amount of time I have spent trying to get resolutions to problems with this company is jaw dropping.
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2023-03-27
- Comments
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Consistently lose speed and connection. Approximately every 2 months there is a complete lack of service, you cannot even run a single mobile phone from the router. The customer service is always the same. It's never them, it's always you. Will not compensate for lack of usable service even if you show them your mobile phone bill when forced to use mobile data to run appliances in the home. You can never ever ever leave. It's the hotel califirnia of internet providers....
- Location
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- Location
- Moylegrove
- Reviewing
- Origin
- Date
- 2023-03-08
- Comments
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I have been with origin for a number of years without any problems whatsoever. Recently I lost internet connection due to the phone line becoming disconnected outside the property. Origin dealt with the issue swiftly. Their staff were very polite on the phone and they gave me a real sense of reassurance that they would sort the issue for me. After some initial diagnostics they sent an engineer out. The fault was repaired. I am extremely satisfied with their response to this incident.
- Location
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- Location
- Cambs
- Reviewing
- Origin
- Date
- 2023-02-22
- Comments
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Was happy with them but their culture and customer service have changed. Got suckered into a two year contract, now they put their prices up and I cannot get out. When the two years is up I will not go back. Customer service now like robots; general complaint email not given as they may be 'swamped' by customers due to the price increase. It's garabge.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2023-02-15
- Comments
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Whilst the broadband was not bad and wouldn't complain. I signed up to origin and even called them telling them I was leaving the property a 8 months into the contract. They told me I'd need to pay, so I did. I ended up paying until the date it ran out for 18 months and cancelled with them. Now they telling me I owe them money even tho I cancelled. I didn't actually use the broadband for 10 months and still paid them as well that's the law and what was in the contract and obviously honoured this. After being a loyal customer and paying them all this time 6 months later they telling me I owe them 209 pound. Yeah that's right. This company is a con. You cannot end the contract apparently and now I have to dispute it whereby they don't actually get back to you and just get a debt agency company come after you even if you dispute it they'll come back after no investigation. Terrible company. Stay away from origin broadband and save yourself the hassle of them asking for more money and debt collection agencies, because they don't do their job and make their customers suffer no matter how loyal they have been to them!!
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2023-02-15
- Comments
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No broadband for 30 days multiple issues with customer service very disrespectful was charged double the price of what I was told for my contract monthy tried to speak to a manager,that I was waiting over 6 months for and still not a call I had to call another 3 times to speak to a manager multiple outages over the last 13 months
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2023-02-11
- Comments
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Utter rubbish. Slow speeds, drops out completely. They send a new box every two months or an engineer trying to blame the customer for their problems. They charge for this privilege! Never solves the problem. You cannot escape them, they will. It let you break the contract. STAY AWAY.
- Location
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- Location
- WATFORD
- Reviewing
- Origin
- Date
- 2023-02-10
- Comments
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I would have to say Origin is actually the worst company I have ever encountered.
- Location
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- Location
- Harrogate
- Reviewing
- Origin
- Date
- 2023-01-30
- Location
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- Location
- WATFORD
- Reviewing
- Origin
- Date
- 2022-12-28
- Comments
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This is a truly terrible company. I left them last year when my contract was finished. They still are trying to fraudently get money from me despite emailing me and agreeing to a final settlement which I paid.
Please be very careful with this company , they are a nightmare.
- Location
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- Location
- Preston
- Reviewing
- Origin
- Date
- 2022-12-18
- Comments
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Surprised by the negative reviews. I consistently get 70mbps download, and upload about 18. Only seem to remember 1 outage during past 2 years with them. Happy to renew my contract with no probs getting them to keep price the same and throw in a £50 amazon voucher. Router is really good too. I came over from Virgin and would never go back, even though Virgin promise amazing speeds.
- Location
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- Location
- Leyland Lancashire
- Reviewing
- Origin
- Date
- 2022-12-12
- Comments
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One of the worst companies I’ve ever dealt with
I had an 18 month contract. When I moved they extended by another 18 months a third move they wanted to do the same again
I declined and they cut me off but insisted I should pay the full contract
Their website says they are friendly and helpful.This only applies until you have a problem
I asked to speak to a manager twice no one came back to me
They then after I had paid my bill bombarded me with texts saying Ajjb Law please contact re outstanding bill despite having an email from Origin saying I owe nothing
Terrible customer services beware
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2022-11-08
- Comments
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I had an origin broadband For more that 2 years. Initially I had an 18 months contract. I moved my house after 1 year and they told me that they will offer me a new 18 months contract which I took. I moved again after another year. They gave me the same offer which I accepted initially. After a few days ( wWithin the 2 weeks cooling period of the new contact) I asked to stay on my contract and complete 18 months as I wanted to switch to a different provider. I was told no, the old contract is cancelled and I have to complete 18 months with the new contract. Their website says that if moving house there is a 29 pounds fee which I offered to pay. I was told that they don't do this and if I move I have to start a new 18 months contract so as they can recoup their costs. I can't move on the old contract which is basically false advertisement. My only options are to complete 18 months or pay the left over 6 months (170 pounds) from the old contract. But I can't finish my old contract in a new address as per their words " that is not how to run a buisiness". As far as I'm concerned, this is how you run a scam.
- Location
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- Location
- Peterborough
- Reviewing
- Origin
- Date
- 2022-10-07
- Comments
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Avoid this company,I used it and newer was happy with speed or quality of Internet.when called them to complain they just told restart router,what I done almost every week.
Than unexpectedly I needed to move house as I was tenant in property and landlord sold house,so not my choice to move,but now in new adress I won't this company to step in my house and would like to cancel contract and they asking me £250 for that what is total madness! I expected maybe up to £60. I called to complain and asked speak with manager as I expected that should be some exception in cases like that..but no customer service at all,they just focus on number to charge you!just focus on contract and this nu.ber is legal stealing in daytime!worst service in the world! The person what spoken with me Sarah Hubery totally not helpful,not kind.Total dissapointment and time waste on phone.I will definitely complain in Ofcom if they will not take that sum down.
Will not recommend this broadband anyone.avoid
- Location
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- Location
- Batley
- Reviewing
- Origin
- Date
- 2022-09-14
- Comments
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My internet went off t time Tuesday 13th September.
I phoned customer service wasn't on hold for long.
Very good customer service and he said could take between 24-48hr, fault with outside main electric box down road from me.
I was back up and running under 24 hrs.
Cheap good internet speed I would recommend them.
Even in hardship and struggling they their to help and reduce payment if long existing customer.
I will never change
Regards
Angi Vokes
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.