Plusnet Broadband Buyers Guide

Award winning good value broadband, available with competitive phone bundles

  • Fibre broadband averaging 66Mb downloads
  • UK-based award winning customer service
  • Available in many rural and remote areas

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Plusnet Unlimited Broadband and Phone
£17.99 for 18 months
£31.44 thereafter

No upfront cost

  • Ending £50 Reward Card!
  • 18 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract
 
 
 
 

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£21.99 for 18 months
£36.52 thereafter

No upfront cost

  • Ending £50 Reward Card!
  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract
 
 
 
 
 

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£24.99 for 18 months
£41.59 thereafter

No upfront cost

  • Ending £60 Reward Card!
  • 18 months reduced price!
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract
 
 
 
 

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Phone bundles available - add an inclusive minutes call plan to any package, from £4 additional monthly cost
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • More expensive in areas outside of high competition areas - those in rural areas are most likely to be affected by this
  • Well above average complaint levels - Ofcom figures for January 2020 show Plusnet have the second highest level of complaints compared to other major broadband suppliers
  • Annual CPI plus 3.9% price rises - prices for broadband, line, call plans and call charges will increase with the Consumer Price Index plus 3.9% in June 2021, March 2022 and then annually each March onwards

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 18 month price contracts offered as standard, cheaper 12 month contracts may be offered during promotions

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support. NB: due to the COVID-19 pandemic, Plusnet have limited contact centre opening hours, see their website for details

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, AC-rated for fibre

  • All broadband packages include line rental, inclusive minutes phone packages may be added from £4 a month extra

  • Plusnet have published a Traffic Management Policy

3.3 stars
  satisfaction rating based on 5387 customer ratings since 2019-11-30. See more Plusnet customer ratings and reviews.

Details last checked on 2020-11-26

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Package    
Speed    
Usage    
Contract  (Sorted)  
1st Year Cost    
Monthly Cost    
Plusnet Unlimited Broadband and Phone More Info

Hurry, ends soon! £50 Reward Card + 18 months reduced price + no activation fee!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£216 £17.99
£31.44 after 18 months
annual price changes apply
Reward Card restrictions apply, see Plusnet site for details


Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Hurry, ends soon! £50 Reward Card + 18 months reduced price + no activation fee!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£264 £21.99
£36.52 after 18 months
annual price changes apply
Reward Card restrictions apply, see Plusnet site for details


Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Hurry, ends soon! £60 Reward Card + 18 months reduced price + no activation fee!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
18
months
£300 £24.99
£41.59 after 18 months
annual price changes apply
Reward Card restrictions apply, see Plusnet site for details


Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-11-26

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 5387 customer ratings since 2019-11-30

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
If I could give 0 stars I would! I have found them to be no help at all and their internet does not work. We recently had an engineer sent to our house to fix the internet and he made it even worse! They know their is a problem and never seem to be able to solve it just pass it onto another person! I have rang up so many times I have lost count and they tell you to do the same things to check where the issue is and none of these seem to help! Do not waste your money! They also keep trying to sell us fibre internet which is funny because they cannot even get their standard internet package to work so have no idea how they can get fibre internet to work!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
Without doubt the worst broadband experience I have had in twenty years. They messed up the takeover of the line, sent an engineer out when one was not required and from the start of the contract I have spent more time either resetting the router, using my phone on 4G or watching web pages load like the old dial up connection. Despite having called to complain about the set up four times (and being kept on hold for 45minutes the first time) Plusnet have failed miserably to resolve the issue. I have tried changing the channels numerous times to no avail, and during the last telephone call, a 'supervisor' told me I would have to wait 72hrs for someone from customer complaints to call me back. I was with Plusnet a few years ago before BT took them over and they were brilliant, but BT seem to be running them in to the ground and using them as a poor relation. The router is ancient, ugly and useless.
DO NOT GIVE THIS COMPANY YOUR MONEY, YOU WILL REGRET IT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rotherham Plusnet  
waiting over two weeeks for router to arrive as yet not here, told by plusnet courier problems but they cant help, merely say we will send another no point cos they not being delivered.
CEO get your act together No1 for customer service your havin a laugh..
  • Satisfaction
    1 star
  • Customer Service
    1 star
STOCKPORT Plusnet  
AVOID AT ALL COSTS, unless you want to be left with no internet or landline without notice.

After years of being PlusNet customers, we received a text message on 3 November 2020 saying "we're sorry you're leaving plusnet", with effect from 23 November 2020. We never cancelled our account so called immediately and requested to void that cancellation. Three agents later, all three confirmed the cancellation had been voided.

Fast forward to 23 November, date that the cancellation had been set to, we wake up to no internet and no landline. Called PlusNet, who very proudly announced that the account cancellation had been processed as expected!

4 days in, tens of hours on the phone to tens of call centre staff, our account has still not been reinstated, still no landline, still no internet, and the customer service and provisioning teams are washing their hands off the case.

The account holder is vulnerable due to ill health, which we informed PlusNet when registering the account, and is awaiting extremely important medical calls this week, which they're missing out on due to the lack of landline! We can't afford not to have a landline and to keep the same number, and frankly did not need all this stress.

It's beyond me how PlusNet can just cancel someone's account without the account holder requesting it (and with all bills paid on time), and leave a vulnerable customer with no ways to communicate with the outside world or their medical teams (especially in covid times!) and find this ok.

There are laws in this country for how you treat customers, and I'm pretty sure this fails on multiple accounts.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
I really cannot emphasise enough how incompetent Plusnet's customer support is. The actual broadband service is pretty good. It's fast and generally stable (except for when there are faults on the Openreach network of course). The problems all happen when you have cause to contact their customer support. They have failed on everything I have asked them to do. They failed on a house move and I was without internet for a week. They failed to raise a line fault to Openreach twice - the first time I was without internet for six days, the second time I was without internet for 8 days and slow internet for a further 9 days. And instead of apologising and giving you your money back they will ignore you. If you have the energy to argue about it you MIGHT get them to acknowledge it is their fault and give you a pro-rated refund of their fees (NOT BT line rental) but the amount is an insult - about £5 a week.
The low prices are tempting and it is good value IF you never have a fault, never have to move house, never have a billing problem etc. But it's too big a risk to take. I strongly advise you to go with one of the broadband providers in the automatic compensation scheme (see Ofcom website). Their customer support is generally much faster and more professional because if they don't sort these problems out they lose money.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
South West Plusnet  
NOT TO BE TRUSTED & WORST provider.
misled when signed up to contract by sending email later increasing price from what i had initially signed for on line.
Download speed:
on my contract i was promised:
Download: 71 - 72Mb
Upload: 17 - 18Mb
Minimum Guaranteed Speed: 67.3Mb
i have tested my broadband numerously and it's only:
Download: 21-24Mb
Upload: 7-8Mb
when i complained to them, i had awful experience form customer services.
I am preparing my case to ofcom.
London Plusnet  
Have been with plusnet for many years and up to the last year its been great. I went on their FTTP trial and was getting 80MBPS. But in July 2019 everything went wrong - their billing system failed , and I couldn't change anything on my account - on the plus side they stopped billing me , and haven't done for over a year
Rang up to change something on my account as couldn't do it online , and was told changes could only be made if they closed my old account and opened a new one , but I would have to give up my FTTP and go back to FTTC (speed reduction from 80MBPS to 3 MBPS)
they have now had a year to try and fix , and it just seems beyond them sol leaving and moving to BT
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Brigg Plusnet  
Been with Plusnet for a couple of months and started having problems so rang them. They are no help on the phone but they arranged an engineer. The engineer came to fix the problem and made it worse! Been running speed checks and the download and upload speed is both below 1! Terrible service and everything takes forever to fix!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
I would not use this company they are just after your money no loyalty for having been a good customer for over five years ... Due to coved I had to cancel and they try and take 200 pax of me not taking account my situation and my customer record.... They don't care about anything but money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Plusnet  
A yorkshire company ripping yorkshire people off. I am a pensioner who was taking in by this company twice. They promised me i would not pay more than £23.00 per month. My last bill was £75.00. Dont go with them. Robbers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
wakefield Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Group logos

BT, EE, Plusnet and John Lewis announce mid-contract price hikes - what can you do?

Posted on 2020-11-13 18:10 in News Features John Lewis EE BT Plusnet

Make sure you read the terms carefully when you take out a new broadband deal: there's a growing trend for some providers to sneak in new clauses promising significant mid-contract price rises.

The four BT Group brands - BT, EE, Plusnet and John Lewis - have now all announced new policies to allow bigger price hikes on their deals. They will see annual increases equal to the consumer price index (CPI) inflation rate - plus an extra 3.9% on top.

Previously, ISPs would typically peg their rises to the CPI, or in some cases promise none at all.

Plusnet, for example, have effectively replaced their heralded fixed price guarantee with the guarantee of at least one - and potentially two - price rises over the course of a broadband deal.

BT, meanwhile, no longer offer contracts shorter than the two-year maximum that Ofcom allows. That means you'll be paying at least 7.95% more at the end of your deal than you were at the start.

Here's what they've announced:

  • BT and EE are using the CPI published every January. The price rises go into effect from 31st March each year, and apply to customers who signed up after 1st September 2020.
  • For the 2021 increase, Plusnet and John Lewis are using the CPI published in April and applying the increase from 1st June. After that, they're using the CPI published every January, and adding the increase to bills from 1st March. It affects customers who signed up from 7th October.

If you're on an older deal and still within your initial contract period you won't be affected by these changes until the time comes for you to renew. If you're out of contract you will be affected, although you should never stay on an out-of-contract deal for long.

So how much more will you be paying? For reference, the CPI rate for December 2019 was 1.3%, so that's the rate by which your price would have gone up on most deals. Under the new policy, that increase would have been a hefty 5.2%.

The Bank of England's target for the CPI is even higher at 2%. Of course, with the uncertainty that comes from the UK being in the middle of the biggest economic slump in 300 years, it's hard to predict what that rate will be in future. Needless to say, negative inflation won't result in a discount as that 3.9% will stay in place regardless.

What can you do?

Ofcom rules state that you can quit your contract without penalty if your broadband provider introduces "unexpected" mid-contract increases. But by announcing these plans, and writing them into your contract, they won't be classed as unexpected, so there's no escape.

What you can do instead is ensure you factor in the changes in your monthly charges when you're comparing broadband deals. And also keep in mind the date you sign up. If you take out one of these deals in February or March you'll be hit by an immediate price hike.

This move makes genuine fixed price guarantees more valuable than ever, especially if you're signing up for longer than 12 months. TalkTalk, italk and SSE are among the suppliers still offering them, so if you want clarity over what your bills will look like over the next couple of years they're worth checking out.

If you're ready to find a better deal on your broadband, use our postcode checker to see what's available in your area.

 
 

Comments

Student broadband

Find the best student broadband deals for 2020

Posted on 2020-09-07 16:57 in Features Offers Three 4GEE BT John Lewis NOW Broadband Plusnet Virgin Media

Fast, reliable broadband is a must-have for any student house. And given that it can take a couple of weeks to set up, it's one of the first things you'll want to get sorted when you move in for the new term.

If you haven't signed up for your own broadband package before, we'll tackle some of the questions you might have here.

It's all pretty straightforward, but as a student you won't have quite as many options as everyone else. Contract length is absolutely vital - you don't want to be saddled with a long term deal that you have to keep paying for during the summer holidays or beyond.

And with all the corona-driven uncertainty this year, flexibility is more important than ever. Let's take a look at some of the things you need to know.

What speed do you need?

Your usage is probably going to be pretty high, so the fibre deals in the 60-67Mb average speed range should be your starting point.

You might get away with one of the slower fibre packages if there's only two people in your house, but in most cases the extra speed will be worth more than the fiver or so difference in price.

Faster is always better, of course, and you might be lucky enough to be living in an area where you can get speeds over 100Mb - and sometimes quite a lot more. These might come from the normal fibre providers like BT or Sky, from Virgin Media, or in 5G areas through the likes of EE and Three. Just make sure you keep an eye on the contract length and any setup fees for these faster deals.

What length contract should you get?

Short contracts are key for student broadband, so don't even consider those that need an 18 or 24 month commitment.

12 months is the longest you should go for, but even then you'll end up with quite an overlap with the summer break where you're still paying for your internet while you're hitting the beaches in Spain. Don't rule these out entirely, though, as they might still work out cheaper than a shorter option.

BT offer a few nine month deals that align much better with your term time. Some broadband suppliers, including NOW Broadband and Virgin Media, also offer 30-day rolling contracts that you can cancel at any time. These are best for zero-commitment broadband, but they do often come with significant setup fees. Be sure to factor that in when you're comparing prices.

Do you need any extras?

If Netflix isn't enough and you want a bit of sports action or some more of the latest US shows, you can save some money by adding a pay TV plan to you broadband deal. You won't be able to do this through Sky, as they only offer TV on an 18 month contract, but you can get 30-day deals on NOW TV streaming with NOW Broadband.

For any overseas students in your house, consider adding a call plan with support for cheap international calls.

Who pays the bill?

Even though you'll be splitting the bill with all your housemates, one of you is going to have put their name on the contract. It will be their responsibility. This is one of the reasons why you don't want to sign up to anything longer than 12 months, tops. You don't want to be stuck paying your broadband bill long after your housemates have moved on.

It's a good idea to assign each one of your utilities to a different person in your household so you share the risk. To help manage bills you can also look into setting up a shared bank account across the household, or take a look at apps like Splitwise that make it easier to see who owes what.

Best broadband deals for students

So, what student broadband deal should you choose?

BT offer three plans specifically for students. They're nine month deals, with speeds ranging from 36Mb to 67Mb. You can add a Sports or Entertainment TV package, as well as call plans including cheap international calls to 236 countries.

For one month contracts, you've got two main choices:

  • NOW Broadband - speeds range from a sedate 11Mb (don't bother!) to a much more suitable 63Mb, with the option to add streaming TV plans as well. All of them come with a £65 upfront fee.
  • Virgin Media - speeds on the 30-day plans range from around 54Mb all the way up to over 500Mb. Many setup fees have been waived on the 1 month rolling contracts that are specifically for students, but bear in mind that installation takes longer if your house hasn't had Virgin before.

Your other options are for 12 month contracts. When you add in the setup fees and slightly higher prices for short deals, these year-long plans may still end up being competitive, even though you'll still be paying in July and August when you don't need it. Among your best options here are:

  • John Lewis Broadband - speeds go up to an average 66Mb, with no activation fee, and usually include an e-gift card as a bonus.
  • Plusnet - speeds up to 66Mb, with just a £10 activation fee. You also get the option to add BT Sport - with Premier League and Champions League football - after you've signed up.

And there's one last thing to consider - broadband over 4G or 5G. This won't be right for everyone: 4G speeds are better for one or two users rather than a large, heavy-use household, and though 5G is blazing fast it still has very patchy coverage. If you're in the right part of London, Three's 5G Home Unlimited plans look good, and include a 12 month option. Find more great mobile broadband deals here.

Ready to start shopping for student broadband? Use our postcode checker to compare the best broadband deals available in your area today.

Comments

Plusnet Broadband Buyers Guide - Is Plusnet right for you?

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. With a good 95% of homes covered, you should be able to get Plusnet broadband

However, while coverage is not an issue, it's important to know that Plusnet do charge different rates depending on where you are in the country. If you're in what Plusnet classify as a 'low cost area', where other providers have also installed their equipment at your local telephone exchange and there's lots of competition, you will get your broadband at a cheaper price. If, however, you're in a non-low cost area you'll pay in the region of 50% more each month. Plusnet's price areas are not arbitrary, they're based on market classifications provided by Ofcom.

The good news is that you're unlikely to be affected by this unless you're in a remote rural area. Plusnet say that 99% of the homes they cover are in low cost areas. You can find out if this applies to where you live by using our postcode checker.

What packages are available?

Plusnet offer three core broadband packages in a variety of configurations. You can choose your length of contract, and also get them with or without a phone line.

These are the three basic Plusnet broadband deals:

  • Plusnet Unlimited - unlimited standard broadband with an average speed of 10Mb
  • Plusnet Unlimited Fibre - average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

All three deals are unlimited, with no traffic prioritisation. For each one you can choose between a contract of 12 months or 18 months, but special offers may only apply to one or other contract length.

All Plusnet Broadband packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. Plusnet offer the option to add an inclusive calls phone service to any of these packages. For an extra £4/month you can upgrade to Evening, Weekend and Mobile calls, and for £8 a month you can upgrade to Unlimited UK and Mobile calls. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £8/month, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes. Mobile calls aren't included in this.

You need to pay line rental to Plusnet with all packages. This cost is included in the advertised price, not charged separately, although you can save on line rental fees by paying for a year up front.

Lastly, you can add a subscription to BT Sport for a price starting at £5 a month, depending on whether you want to watch it through an app, a YouView TV box, or have it added to your Sky satellite service.

Which package should I choose?

An important first question to ask yourself is whether you need the speed of fibre if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router. On the Unlimited deal you get an N-rated Hub Zero, and on the fibre plans you get the more up-to-date Hub One. This is AC-rated, giving it a stronger signal over a greater range. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited Fibre and Fibre Extra customers, available for an extra £2 per month for standard Fibre after a three month trial. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - All Plusnet packages include line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV (apart from a BT Sport subscription) or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • Higher rural prices- Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
  • Complaint levels - Ofcom figures show that Plusnet are second highest in the complaints table covering the eight main broadband providers.
  • Annual CPI increases apply - As of October 2020, Plusnet no longer offers a fixed price guarantee, instead prices for broadband, line, call plans and call charges will all increase in June 2021 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in April of that year plus 3.9%, and then will raise again on the same CPI plus 3.9% basis each March from 2022 onwards. Other prices, content and terms may also change during your contract.
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