3,751 Customer Reviews over 94 pages
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- Location
- Leamington Spa
- Reviewing
- Plusnet
- Date
- 2021-05-21
- Comments
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I have been with Plusnet now for approx. 8yrs and I have to say, I am getting fed up with it and thinking of changing my provider. They falsely claim to have "Award winning customer services", which a downright lie. They have just removed call features from my phone account without consulting me. Their service for renewing, changing or ending contract does not work. You get constant nuisance phone calls without protection. Their appalling customer services is exactly why people are leaving Plusnet. In fact, Plusnet have actively been pursuing a policy of disconnecting and avoiding their customers to the point of antipathy. They cannot be contacted since they avoid answering the phone. Their Facebook page has no messaging or review functionality. They have removed their contact form from their site. They have no contact email address. In other words, they DO NOT wish to be contacted by customers. Avoid Plusnet, because if you have problems with your Broadband, phone or anything else, they don't want to know.
- Location
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- Location
- stockton on tees
- Reviewing
- Plusnet
- Date
- 2021-05-20
- Comments
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i paid up in full and there router failed and they would not fix it so i joined another company and without telling me they reported me to arvato saying i owed the £240 pound for a cancelation fee they aer the biggest crooks i have ever been with
- Location
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- Location
- South Wales
- Reviewing
- Plusnet
- Date
- 2021-05-19
- Comments
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Advertised as having award winning customer service. If their broadband worked and you got the service that you paid for then they wouldn't need customer service.
Consistently slow speeds at more than 20mbps less than advertised, days on end without connection, the router provided is more use as a doorstop. There is nothing about Plusnet 'superfast fibre' that I can recommend. Just terrible.
- Location
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- Location
- Scarborough
- Reviewing
- Plusnet
- Date
- 2021-05-18
- Comments
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THE WORST COMPANY I HAVE EVER DEALT WITH!!! I called Plusnet back in October to cancel my policy as we were moving address and they didn’t provide internet in that area. We then called them again and made a payment of £50 and was told this was a cancellation fee which it wasn’t and instead we paid for a service we no longer needed in an area we no longer lived. While we were customers with plusnet they over charged us each month we were with them. This issues has been going on for over 6 months now with no resolution! Their customer service is shocking and It would be a shock if you called them and only spoke with the one person as we spoke with multiple issues with each call. I have set up over 3 complaints with Plusnet which have not been handled or even looked at for weeks at a time. DO NOT USE THIS COMPANY THEY WILL DRAIN YOU OF ALL YOUR MONEY AND YOUR TIME!!!
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2021-05-17
- Comments
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Honestly the worst company ever I'm surprised they even got 3 stars. I'm not the person to write reviews but this one deserves it. They are disgusting and they false advertise literately everything. I'm telling you buy into it as you will be writing a review just like me saying they've robbed you
- Location
-
- Location
- uk
- Reviewing
- Plusnet
- Date
- 2021-05-14
- Location
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- Location
- Dorset
- Reviewing
- Plusnet
- Date
- 2021-05-13
- Comments
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Awful customer service constantly given different answers to same question very unhelpful cancelled at earliest opportunity thats tomorrow apparently!
- Location
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- Location
- Scotland
- Reviewing
- Plusnet
- Date
- 2021-05-12
- Comments
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Do not touch Plusnet with a barge pole. They just cut off my internet at no notice. In the end it was cut off for 2 days. I, like many others was working from home during the pandemic and had no warning and anytime I called Plusnet they couldn’t rectify the issue and couldn’t tell me how long the internet would be off for. When I complained (many times) about my 2 days of missed work they eventually offered £2.22 in compensation! What an insult! They then basically told me to shove it and take my complaint to the ombudsman if I wasn’t happy. I would warn anyone against them unless of course you’re happy to pay a lot of money to have your internet cut off for days on end at no notice.
- Location
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- Location
- Berwick upon tweed
- Reviewing
- Plusnet
- Date
- 2021-05-11
- Comments
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I was left for months with no broadband at all, the customer service advisors were very friendly but gave numerous excuses, from there was a problem at the exchange, to we will get an engineer to call you (which I am still waiting for). As if this wasn’t insult enough, my daughter found out that I had been paying twice each month (2 different amounts). I was promised this would be refunded nearly 2 months ago, I am still waiting for my refund, numerous calls later and no fix, or solution, I I have had to find a new supplier, and behold I have internet with great speeds. Sorry Plusnet but when you fail, you really do it epically! Please pay me my money back, after all I was paying twice for nothing!!!
- Location
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- Location
- North Lincolnshire
- Reviewing
- Plusnet
- Date
- 2021-05-11
- Comments
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After being a Plusnet customer for a good number of years, I had to take the decision to change providers. Speeds kept dropping and with teenagers in the house this was a cause of great distress. Games took hours to download, phones kept dropping wifi and tv streaming was nearly impossible. This was a huge disappointment from the great service we had in the early days with plusnet. Plusnet did change the router which made slight difference but not enough to make us stay, unfortunately.
- Location
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- Location
- South
- Reviewing
- Plusnet
- Date
- 2021-05-11
- Comments
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Ignore these greedy pigs. Not only is their broadband speed terrible, equipment cheap and noisy they are also greedy pigs and will increase your prices mid-contract. AVOID.
- Location
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- Location
- UK
- Reviewing
- Plusnet
- Date
- 2021-05-10
- Comments
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I am writing this review after previously being with Plus Net and going back, foolishly thinking they're service would be as good as it was before.
Before I begin there was a gentleman on Manchester support team who was incredibly helpful. I am now at the conclusion that Plus net are either buffoons or crooks. You decide.
My connection has slowly gone downhill, not by speed, but by quality. I am already in a slow connection are due to my distance from the exchange however my latency has always been great so this is forgiven (love my gaming).
During this increasingly infuriating issue I have been in contact with support, who initially took me back as to how professional they were. They didn't ask me to go through there usual script of things as I had already given them the list, and instead used logic. However after these attempts had failed, I contacted them again.
My first two attempts to make contact again was met with simple tests, which had already been done. Unable to look at previous tickets, I humored them with the same results. They replied with a frankly ridiculous chart of numbers showing how stable to connection was, obviously designed to confuse rather than be informative. I replied stating stability was not the issue, the latency was.
After waiting several days, and replying to yet more menial tasks, and even at one point, them just sending me a message saying "Your issue is fixed" with no context, I replied yet again with the same list of attempted fixes and issues which they were seemingly unable to find from previous tickets again.
This time, the WIFI was blamed. Considering I stated on no less than 8 occasions the desktop is hard wired and answered this pointless accusation with the same list of things. I am currently awaiting a "Response".
I am almost 99% sure the issue is because the connection is being momentarily throttled as the neighboring traffic is too much for the system so it is queuing people to let them through. At this point if they would just admit their fault and give me a timescale for correction/improvement I wouldn't be so annoyed. However it is now painfully obvious they just here to blind you with science and take your money for a less than mediocre internet connection.
Being "Best Provider Customer Service" is all good and well, if you provided a good service to support.
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2021-05-10
- Comments
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Worst internet, I would not go near them, and when we complained they basically bullied us into dropping our complaint. Thankfully BT were willing to buy us out of the extortionate cancellation charges. Do not go near this company if you rely on your internet for anything.
- Location
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- Location
- Dewsbury
- Reviewing
- Plusnet
- Date
- 2021-05-07
- Comments
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I have been a customer for 18 months & recently renewed my contract because the broadband is much more reliable then their bigger competitors. I was eligible for a £50 cashback reward which arrived in 5 days. Also love that you speak to someone local when you call.
- Location
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- Location
- Chelmsford
- Reviewing
- Plusnet
- Date
- 2021-05-07
- Comments
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Complete shambles...big promises but on the day of plusnet taking over all they managed was to disconnect my omd supplier then completely fail to take over themselves..told could be 5 days of no internet service..appalling..
- Location
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- Location
- Birmingham
- Reviewing
- Plusnet
- Date
- 2021-05-06
- Comments
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Absolute joke of a company, they pride themselves on excellent service, absolutely useless and incompetent.
- Location
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- Location
- Barnsley
- Reviewing
- Plusnet
- Date
- 2021-05-06
- Comments
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Ive just left shell BBand after winning a ombudsman case against them for price hiking during a fixed fee for 12 months.
Ive now been with Plusnet for 2 months and guess what, Yep they just put the price up, so its back to the ombudsman again.
These 2 bit companies are not worth the hassle, I didnt realize that by joining plusnet there wouldnt be any customer service email address and that broadband drops 3 or 4 times a day...I will go to court before i pay any price hike, fed up of these scam companies..Avoid like the plague
- Location
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- Location
- Stoke on Trent
- Reviewing
- Plusnet
- Date
- 2021-05-05
- Comments
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Been poor since day one. Thought I was upgrading from the move from sky but how wrong I was. Can never seem to get hold of anyone in customer services and online support is useless
- Location
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- Location
- Cardiff
- Reviewing
- Plusnet
- Date
- 2021-05-04
- Comments
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Absolutely rubbish keeps cutting out everyday only have 2 devices using at any one time. Most unreliable internet I have ever had suppose you get what you pay for which is rubbish service. Gives you a voucher for £60 which was in March 2020 and you still can’t spend it have tried always. If you want worst provider for internet Plusnet beats them all can’t wait till I’m out of this contract.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2021-05-03
- Comments
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Signed up for the cheap broadband offer and was pleased by service. I was kept informed throughout and the router arrived on time. On transfer day I was without internet for a couple of hours but when I phoned customer service the problem was immediately fixed. And I received my £75 payment card within about 10 days. So everything went well.
- Location
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- Location
- Staines
- Reviewing
- Plusnet
- Date
- 2021-05-02
- Comments
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The speed were so slow I had to take out unlimited data on my mobile. After months of speeds that are worse than dial ups I cancelled in disgust! I went to pay my final bill but the idoits had shut my account down. They haven't tried to contact me AT ALL until today, I get a debt letter demanding £140!! £140 for something that doesn't work!! DO NOT USE THIS DISGRACE OF A COMPANY!!
- Location
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- Location
- Maidstone
- Reviewing
- Plusnet
- Date
- 2021-04-29
- Comments
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I'm new to Plusnet and transferred on recommendation from a neighbour. Signed up online to a package, everything arrived OK and my phone/internet is up and running.
I had a shock when I got my bill and had to call customer service, I got through very quickly to a guy called Alistair Leonard who was able to answer my question and sort my query.
I was expecting a long wait and then struggle to speak with someone and a bog standard answer to my query but got none of it. Most reviews are poor my my experience was excellent so well done Plusnet.
- Location
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- Location
- Trowbridge
- Reviewing
- Plusnet
- Date
- 2021-04-29
- Location
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- Location
- Northumberland
- Reviewing
- Plusnet
- Date
- 2021-04-28
- Comments
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I was a customer of Plusnet for many years when suddenly they sent me a bill forty times what it should have been. I queried it and they accepted it was wrong and they cancelled my direct debit to avoid overpayment. Since then I’ve spent many hours on the phone, have spoken to over 20 people in Plusnet. All agree that they made a mistake but this led to their system terminating my broadband, closing my account and hounding me for payment including through a debt collection agency. It’s been the most stressful two weeks I can remember and now I’m without broadband and all the associated services whilst waiting for a new provider to be set-up. And I read that Plusnet have award winning customer service…..
- Location
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- Location
- Brighton
- Reviewing
- Plusnet
- Date
- 2021-04-27
- Comments
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Router keeps disconnecting and getting worse by the day.
- Location
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- Location
- Bournemouth
- Reviewing
- Plusnet
- Date
- 2021-04-24
- Location
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- Location
- Rugeley
- Reviewing
- Plusnet
- Date
- 2021-04-24
- Comments
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broadband cuts out maybe once or twice a day and for the past 2 weeks has been awful. upgraded to 'fibre' months ago to get a faster connection which gave us upwards of 40mb/s (not great but a definite improvement). now we are back to getting less than 15mb/s with no explanation or hope of improvement. shambles of a company.
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2021-04-22
- Comments
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I got plusnet after seeing their advert. "Award Winning Customer Service. The internet barely works, when I got it installed, they emailed to say great news, your services are live. Problem was, they hadn't sent a router. I was told they would compensate me with £35.00 credit, that was about six months ago and they didn't pay it and despite asking, there's no record of it. Very poor service as well as poor broadband
- Location
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- Location
- South West
- Reviewing
- Plusnet
- Date
- 2021-04-22
- Comments
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Sometimes review sites really just need a 'no stars' option... and this is one of those occasions. Plusnet customer service is beyond appalling. The staff are polite and apologetic but when you really need them they let you down badly - repeatedly. It takes over an hour to get through on the phone. If you raise a ticket it will be days before they look at it - they may not look at it at all. They say they will do things and don't. Their automated fault reporting system doesn't report faults. Their automated billing system raises random bills. When your bill is due they block your access to their website so your only way of logging in or contacting them is via another internet provider. Honestly, I could go on all night. There are thousands and thousands of furious customers. How they are still trading is a complete mystery.
- Location
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- Location
- West Malling
- Reviewing
- Plusnet
- Date
- 2021-04-21
- Comments
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Broadband move with Plusnet - an unmitigated disaster. Notified months in advance and only delivered almost a month after being in the new property.
Numerous telephone calls and emails ignored or left open - at a time when we all work from home.
Appalling - especially at a time when the UK has third world broadband speeds too. Avoid!
- Location
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- Location
- Magor
- Reviewing
- Plusnet
- Date
- 2021-04-20
- Comments
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This is my second review of Plusnet, the first was a very positive review after my broadband had been switched, but the router hadn’t arrived due to post delays over bank holiday. This was sorted out quickly and efficiently by Plusnet.
Now I have had chance to use their broadband for a number of weeks and in my opinion it is excellent. The speeds are higher than predicted and I have had absolutely no outages or disconnections and our household is a fairly heavy user of broadband. I read many reviews about Plusnet on this site and the majority are very negative so it was with some trepidation I decided to switch, but I came to the conclusion a long time ago that the people more likely to leave a review are those with a bad experience and the people who are perfectly happy don’t bother. Hopefully this will balance things out slightly.
- Location
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- Location
- Liss
- Reviewing
- Plusnet
- Date
- 2021-04-17
- Comments
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I called plusnet to change the account from my husbands name to mine. I explained to the operator that my husband has recently passed away and I had found an email to him from plusnet requesting we call to discuss what plan we wanted to be on when our 2 year contract ended in a couple of months. The operator took a while to understand but eventually after offering a cheaper price we agreed that the account would close when the contract expired which gave me a few weeks to get set up with another provider. Our Internet coverage had been playing up quite a bit recently and in fact wasn't working at all that day. I was told that there was an outage but service would be resumed ASAP. Next morning no Internet and now unable to make calls on the landline. I called at exactly 8am and got through very quickly. After quite a while I was told that the account had been closed the previous day and I no longer had access to the Internet. This was very bad news as so many things still have to be arranged for my husbands funeral. I now have no Internet or phone. Plusnet claims to want to care for its customers needs is a sham. At the worst time of my life I have been left totally without support. We were with plusnet for more than 20 years and truly did not deserve such appalling treatment. Shame on you plusnet.
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2021-04-17
- Comments
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Until now I have always been happy with Plusnet but since I moved from Norwich to Leeds 2 weeks ago their customer service has been appalling as I tried to get the internet connected to my new address. After many phone calls and getting shipped between various departments to no avail I was lucky to get Darren Greenfield in Technical Support who sorted me out efficiently and got my internet connected at last. Unfortunately he seems to be a rare bird amongst a lot of useless incompetents. What a shame.
- Location
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- Location
- Scunthorpe
- Reviewing
- Plusnet
- Date
- 2021-04-16
- Location
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- Location
- nottingham
- Reviewing
- Plusnet
- Date
- 2021-04-16
- Comments
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Astonishingly bad customer support,,continually deny there is anything wrong with my connection,""why would they think that people would spent 30 mins of their lives getting through to customer support just to lie and pretend they have problems when they don't??""they absolutely do not want to fix this un-reliable unusable internet connection,PLEASE read the reviews and ignore this company like they don't exist,,I don't want,,""THAT'LL DO"" I want an internet connection that actually WORKS CORRECTLY avoid like the plague
- Location
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- Location
- Derby
- Reviewing
- Plusnet
- Date
- 2021-04-16
- Comments
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In every aspect they have been truly awful. incredibly unreliable, really slow to respond. after 3 months we still dont have usable broadband
- Location
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- Location
- Hampshire
- Reviewing
- Plusnet
- Date
- 2021-04-16
- Comments
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Like most other companies offering broadband services, Plusnet is a reseller of the infrastructure provided by BT. Our broadband connection has been down for 11 hours. I called Plusnet, 57 minutes it took the customer service team to answer, to simply tell me they are aware of the BT network problem and that they are waiting for BT to fix it. My issue is that it took an hour for Plusnet to answer the phone, pretty dreadful. No indication on the Plusnet website that there is a problem.
- Location
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- Location
- UK
- Reviewing
- Plusnet
- Date
- 2021-04-15
- Comments
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Signed up with an installation date confirmed, that date kept on moving further and further away with new promises made and broken until I cancelled it. Customer 'services' leave much to be desired - the only interaction that was straightforward was cancelling it. If you want broadband that actually gets installed, you might want to look elsewhere.
- Location
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- Location
- Scotland
- Reviewing
- Plusnet
- Date
- 2021-04-13
- Comments
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I could be sitting next to the router and the WiFi is so damn sloooow. Doesn't even load Facebook/Twitter feeds. I'll switch the WiFi off and it goes to my mobile data and it refreshes in a split second. The only thing that is keeping me with the company atm is that I can't leave... I'd rather pay more money and be able to use internet than have internet that doesn't work!
- Location
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- Location
- Eaton socon
- Reviewing
- Plusnet
- Date
- 2021-04-10
- Comments
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Recently signed up for broadband an for my phone line to be switched from BT. Quick and easy an any problems were sorted extremely quickly. Bt did not want me to keep my number an stopped plusnet from porting it. I was with no incoming calls for 2 days before we realised. We called plusnet to find out.
Customer service were polite an helpful and got my number back in under 24 hours would extremely recommend them.
Excellent!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.