Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    4.2 stars
  • Customer Service
    4.4 stars
  • Speed
    4.1 stars
  • Reliability
    4.2 stars

Based on 848 customer ratings since 2023-04-19 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,751 Customer Reviews over 376 pages

  • Reviewer
    Location
    Daventry
    Reviewing
    Plusnet
    Date
    Comments
    Did not even get it installed offered a £50 voucher not to cancel installation refused this as will not answer phones
    Completely rubbish company
    Avoid.
  • Reviewer
    Location
    Rugeley
    Reviewing
    Plusnet
    Date
    Comments
    Everytime I see that advert I want to throw something through the screen. 40 minute wait to get through to customer services. Ordered 16th November, 5th December still not connected,so I have cancelled the order and gone back to Sky
  • Reviewer
    Location
    Wilmslow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cancelled this in April. It is December now and still charging me double what was in the contract and it doesn't even work
  • Reviewer
    Location
    GUISELEY
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shambloic customer service
    Upgraded to full fibre ,now have worse/ no internet.
    Have called customer service over 6 weeks most are usless and palm you off to different departments or blame engineers!!
    The ones that do have teeth have them to lie through
    Absolute disgrace how we have been treated and no sign of my internet been resolved
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service I have ever experienced. Numerous sales advisors told us they could install our broadband before they actually could. Cancelling the service took multiple phone calls where I was placed on hold, often for over an hour. We then couldn’t install our new service for several weeks because they didn’t inform openreach of the cancellation.
  • Reviewer
    Location
    Kirriemuir
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unable to use Instagram, Facebook, YouTube and most other things on my iPad without repeatedly closing apps down, hard to believe there was worse than BT but for over a year I have suffered with internet from 1995, do not recommend.
  • Reviewer
    Location
    St Albans
    Reviewing
    Plusnet
    Date
    Comments
    Waited 3 weeks for my Internet (they took money off me straight away). 2 days before it was due to be set-up I received a text stating that my broadband had been cancelled! Phoned up (an hour wait) and was given no reason why it was cancelled and was told it would have to be re-ordered - and another long wait. I told the staff member that I needed to know when it would be set-up and would like to claim compensation. She assured me that I would receive an email the next day, informing me of when it would now be set up plus a compensation claim form. After a week I have received nothing. 5 weeks on I have no internet and I am now totally in the dark and £89 out of pocket. Atrocious service (huge waiting times when trying to speak to them).
  • Reviewer
    Location
    Huddersfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking internet connection, as soon as more than one device is connected you might as well not ever bother with the broadband as you'd get better connection living in 1200 BC. WILL BE GLAD TO LEAVE THE USELESS SERVICE AT THE END OF THE MONTH. GOOD F'ING RIDDANCE
  • Reviewer
    Location
    South Staffordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Unfortunately unable to give no stars for overall satisfaction or customer service. I would definitely not recommend Plusnet, we were left with no broadband for over 30 days and 4 missed Engineer appointments with no explanation or apologies. It created huge issues as I work from home and took 3 annual leave days waiting for non existent engineers, a month on still awaiting compensation...AVOID!!
  • Reviewer
    Location
    Cramlington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Well I'm amazed that Plusnet have the cheek to say they have award winning customer service. Not only did I lose service for the second time and never received a satisfactory answer as to why, for the second time I never received any compensation which allegedly is automatically granted for loss of service. Lost faith in this shambolic company and starting to review a replacement provider.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.