3,727 Customer Reviews over 373 pages
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- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2023-04-21
- Comments
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If I could put a minus figure, I would give plusnet a minus. We took out a broadbrand contract with Plusnet, due to circumstances we had to move within 6 months of starting the account. We provided a change of address and asked if we could continue with them at the new address. We were told there would be no problem. We were then told we had to pay £173 cancellation fee, we disputed this and Plusnet apologised. A few weeks later £173 was deducted from our account, without notice. We have been fighting for a month to get that back. We have had numerous phone calls with Plusnet and passed from pillar to post. We have now had enough, we do not recommend anyone goes with Plusnet!
- Location
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- Location
- Northampton
- Reviewing
- Plusnet
- Date
- 2023-04-20
- Comments
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Plusnet quoted me a reasonable price on an 18 month contract. Just after the two week exit period elapsed Plusnet spiked the price up by nealy 4 pounds a month. Their head office refused to let me out of the contract, said it was within their terms and now I just have to keep paying it.
- Location
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- Location
- UK
- Reviewing
- Plusnet
- Date
- 2023-04-20
- Comments
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Wow plusnet, where do we begin, so we moved into our property ordered the internet for it to only be installed 2 months later, they admitted that they had forgotten about us, gave us 4 moths free, soon as those 4 months ended we went to Virgin, plusnet offer £24 at the time the contract was taken out, stating you get 26mbps, (you get 3mbps) only, 3.2 on a good day, customer services suck, having said that they are from yorkshire and that population has always tried being something it isnt, isnt that right DUCK! Quack Quack, ANYWAY STAY WELL CLEAR OF THIS COMPANY IF YOU HAVE ANY SENSE, I NEVER THATS WHY THEY GOT ME, BUT THAT WAS THEN, CHEERIO PLUSNET. THANKS FOR NOTHING.
- Location
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- Location
- Bromyard
- Reviewing
- Plusnet
- Date
- 2023-04-12
- Comments
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Customer services just put phone down on you and then send you a text message for survey jeml is so rude unbelievable
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2023-04-10
- Comments
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STOP..Do not be fooled by the tv adverts, save yourself a lot of stress & hassle down the line, please stay a million miles away from this company, Plusnet are a total lying bunch of thieves.
You have been warned.
- Location
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- Location
- north of england
- Reviewing
- Plusnet
- Date
- 2023-04-06
- Comments
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Contract scammers.
Everything's fine with the service, but they scam you on contracts. Once your term ends, they double your price. So you have to take a new contract. However, if you ever move, that contract locks you into hundreds of pounds in moving fees. So if you ever plan to move in the future, they will always have a couple hundred quid off you because you're always forced to remain in a contract that suscribes to that. Very scammy. I suspect they make more on cancellation and moving fees than they do on their service.
- Location
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- Location
- north east
- Reviewing
- Plusnet
- Date
- 2023-04-06
- Comments
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Cancelled my service on the wrong day leaving me with no broadband for weeks
- Location
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- Location
- Suffolk
- Reviewing
- Plusnet
- Date
- 2023-04-04
- Comments
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7 months and still waiting for full fibre installation after countless cancelled appointments.
Plusnet is a pale shadow of what it was 12 yrs ago and those at the top should hang their heads in shame.
- Location
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- Location
- Suffolk
- Reviewing
- Plusnet
- Date
- 2023-04-04
- Comments
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Signed up to full fibre last summer.installation was booked for September,but nobody turned up.Heard nothing,then they said they'd install on December 23rd,they did turn up,but couldn't complete installation and said they'd be back in about a week,but never happened.
Eventually,an appointment was made for early March 2023,but nobody turned up as usual.Another appointment was made a couple of weeks later,but same story.Another appointment was made,this time they said an engineer visited the property and realised further work was needed before he could carry out installation. I was here in the morning they said they were here,but I saw nobody !!
We were then guaranteed installation would be completed by 27th March,but guess what,another no-show.
We've pretty much given up with Plusnet,we currently have very slow BB speed of around 4-5mb but this is often halved in the evenings,so trying to stream something on TV can be very frustrating.
I honestly have no idea if installation will ever be achieved with Plusnet,because there's ok obviously a total breakdown between themselves and the BT/Openreach contractors.
We've been with Plusnet for about 12 years,they were excellent to deal with, customer service was absolutely brilliant,but it's been hard work to get anything resolved in recent years,and usually taken at least 2 phonecalls as staff don't sound as experienced as they were,but this Full Fibre installation farce has been a joke,it's now early April and have heard nothing for almost 2 weeks.
- Location
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- Location
- Kent
- Reviewing
- Plusnet
- Date
- 2023-04-01
- Comments
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Gave this company 4 weeks notice and I’ve been told it will take another 18 day’s notice to get my bb sorted terrible service cancelled to go to sky
- Location
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