Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 350 pages

  • Reviewer
    Location
    Devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Negotiating new contract, 35mins into call put on hold, put phone down after a further 25mins.....not impressed with this, generally few issues with plusnet until this....
  • Reviewer
    Location
    Knebworth, Hertfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been a plusnet customer for several years. From 2019 - Oct 2021 our household started having intermittent connection problems. A couple of times it's been the outside line to the property. However the engineers were out ASAP and fixed the speed issues very quickly. The other has been device problems, connecting to the internet and maintaining a consistent connection or web or social media sites not loading properly. I used my own router and moved back to plusnet's Hub1. This still was not much better. I now have purchased a new router which can handle many more devices (an AX3000 spec) router and replaced plusnet's default DNS addresses and googles with BTs and now all is behaving perfectly once again. I can't fault customer service, this has been excellent. Probably one of the best out of all the companies I've delt with. IM about to renew my broadband package and having looked at other reviews I dont think I'll be changing for a cheaper provider.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plusnet is the worst Broadband company and customer service.I cancelled the contract after 1 month that I didn't provide internet even one day . After cancellation ,they threatened me to return the router otherwise they would charge me for it!!
    Do I work for Plusnet to waist my day to pack it and go to post office to post it!!!
  • Reviewer
    Location
    Keighley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero stars I would. The WORST EVER internet provider. How do they get customers . Nothing ever works correctly and they can't ever fix any issues. Go elsewhere.
  • Reviewer
    Location
    Wrexham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Honestly hands down the worst company We’ve been with at least the other companies told the truth when they messed up, plusnet will saying it’s your router or wires or location when in fact they’re the issue, had a new router fitted a day ago after our Wi-Fi was down for 2 days, cause that’s the “issue” after an engineer with plusnet reviewed it, next night down once again, god awful.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Please avoid at all costs. Terrible and inconsistent broadband, and customer service that never helped or cared. I've counted down the days on the 18 month contract and I'm so happy I'm now able to change provider.

    They even messed up my installation and left me without broadband for a week. But customer services sent me a 50p bill credit, and did nothing else.

    Very very very bad.
  • Reviewer
    Location
    Llantrisant
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider - avoid at all costs .

    Internet keeps going down - plusnet tried to change frequency, sent a new router (just as useless) and still the service keeps dropping .

    Working from home both days and nights - and service drops overnight , yet no support to get this back up as they close at 10pm.

    Have called several times , yet because it’s not dropping often enough (they say) I would need to pay £180 to leave .

    Avoid avoid avoid !!!
  • Reviewer
    Location
    Llantrisant
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider - avoid at all costs .

    Internet keeps going down - plusnet tried to change frequency, sent a new router (just as useless) and still the service keeps dropping .

    Working from home both days and nights - and service drops overnight , yet no support to get this back up as they close at 10pm.

    Have called several times , yet because it’s not dropping often enough (they say) I would need to pay £180 to leave .

    Avoid avoid avoid !!!
  • Reviewer
    Location
    Selsdon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a waste of money these guy’s make talk talk look amazing they have ruined more football matches than can be imagined! They have cost me customers for my business and the sooner we are rid of this useless service the better !! A joke of a company that I hope goes bust very soon so no one else has to go through the same xxxxx experience I have
  • Reviewer
    Location
    Hampshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Impossible that Plusnet is one of the Which winners. They must pay them.
    Broadband speed is terrible, we just moved to them and now, we can't call by WhatsApp, Netflix films freezes, customer service is terrible, they make you wait on the phone for over 30 minutes waiting for you to give up and put phone down as they now you already call them for support. My broadband speed should been minimum 40gb and we only getting 13gb. They are terrible.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.