Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.6 stars
  • Customer Service
    3.8 stars
  • Speed
    3.3 stars
  • Reliability
    3.5 stars

Based on 1827 customer ratings since 2021-08-07 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,580 Customer Reviews over 358 pages

  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Comments
    Dreadful broadband. Keeps buffering and crashing.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Do not choose Plusnet. Their customer service is terrible. They do not deal with issues and you risk being without connection for a considerable amount of time if you have any issues as they are not interested in resolving problems and do not communicate with you.
  • Reviewer
    Location
    norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    when I signed I was supposed to get a cash back voucher but when I tried to caim the £75 voucher PLUSNET said the offer had expired even though they where still promoting it.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So I called the helpline today to cancel my subscription with plusnet, (poor speeds and cost increase) to get an adviser called Stu. From the get go he was rude and arrogant and belittling. As the call went on he explained that I should have had emails from plus to say of price increase, I explained that I had not received any emails from plus, not in spam or junk. Stu gave me the email he had which is not my email never has been. Turnes out that if you haven't given your email to plusnet they MAKE one up for you. So its my fault I haven't given my email....I would have had I been asked. I have left plusnet
  • Reviewer
    Location
    Oldham
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed a 18 month contract and like most people the price went up in April which I wasn’t happy about. So I rang Plusnet to log my disgust about it. The agent was cocky and repeatedly quoted that it was in the T&C and I should of read them properly when I signed up. When I pointed out that plusnet had failed to give 30 days notice of the increase I got the usual lies that plusnet sent a warning in February and I must of not read it, then the excuse it might be in my spam or in my junk mail you know the script, complete rubbish. I’ve checked my spam and junk and NO email received. The cheeky get then offered to credit my account with £15 and then sent a message saying that my query was dealt with and I was happy with the outcome.
  • Reviewer
    Location
    Greenhithe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    Signed up in the 3rd April and we are now on the 4th may and no broadband, had to speak to 4 staff member until one did what he called the basic to identify what the problem was. The complaint team do not call you and two agents promised to call me back and failed. The staff are polite but they fail to do thier basic jobs when following their tick sheets, very poor customer journey!
  • Reviewer
    Location
    Clacton on sea
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    your company made me take 3 days off work and no one attended. Left me with a service for 8 months that didn't work.
    All together I've lost 780 with your company in an 8month period, promised my check of 120 would be paid in 14 days. I'm still waiting after 17.
    Staff are badly trained. Had the phone put down on me when I attempted to cancel my contract.
    The list goes on.
    Diabolical company. Will never recommend and will post a bad review every single chance I get for the rest of my life about your company.
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Absolutely dreadful customer service for business. Extremely long time waiting for call to be answered. Totally incompetent when dealing with my problem with new line. Only ever contact me with text which I cannot reply to no email I can write to ---just the phone number which no one wants to answer
  • Reviewer
    Location
    Conisbrough, South Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Plusnet for several years.
    When I have had problems, only once have I had to put the phone down after waiting 25 minutes Apr 2022). But the next day I was picked up with 30 Seconds.
    staff was brilliant. Genuine apology for there being a problem. After quick checks, a fault was found and an engineer was booked the next morning.
    This great service has happened every time I have contacted Plusnet for various reasons.
    Great Staff. Great service. Great company.
  • Reviewer
    Location
    Perth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Hi
    Long term customer. Moved house and new contract agreed. However, as it was 23 March I started contract, ONE WEEK later I had my package price increased by 3.9% - ONE WEEK!!

    Sales person did not mention this when switching. I assumed (wrongly) that the price I was quoted would include this very recent change.

    Customer service just keep referring to an email they sent in February about their price increase.

    Will switch as soon as I can afford the cancellation charges!!

    I though PlusNet were good, not anymore, don't know what's happened to them.

    A shame because the competition ain't any better.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.