Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 88 pages

  • Reviewer
    Location
    Merseyside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We signed up to Plusnet Fibre Extra and Phoneline (£27.95 18 Month Contract, no Connection Fee via a USwitch Exclusive Offer) on 19/2 and the service went live, as planned, on 5/3. Everything worked fine except Caller ID but this was resolved within an hour of me posting a message in the Community Forum. The service has been very stable, once the 10 day line testing was completed we now get a very consistent 72Mb at any time of day. However, in common with several other new customers we didn’t receive an email within 10 days of our service starting to claim our Reward Card but this has now been resolved and the card is on its way, The Hub One Router is OK, it’s perhaps not quite as powerful as our previous SSE Router (who we sadly had to leave because of increasingly rigid evening throttling). Overall we are very happy with the Plusnet service.
  • Reviewer
    Location
    Devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    We were in the process of changing over to Plusnet unfortunately we had to cancel with Plusnet, they were most accommodating & helpful during the process. The cancellation being due to BT contract also no communication or help what so ever from BT.
  • Reviewer
    Location
    Exeter
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I’ve been with Plusnet for six years and am really happy with them as my broadband provider. My internet works perfectly most of the time, the few times I’ve had issues they have sorted them out really quickly. They are easy to get hold of on the phone (don’t have to wait too long in the queue), the customer service is excellent - they are friendly, helpful and quick to find a solution. I just upgraded from standard to Fibre broadband with Plusnet and it went without a hitch - had an issue setting up the new router but they answered my call within minutes and provided a solution immediately, now I have superfast internet. Really happy with Plusnet, so glad I decided to renew with them.
  • Reviewer
    Location
    crieff
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cant thank you enough for your help with my internet this morning and for your 1stclass customer service.It's such a pleasure to be with Plusnet
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was with plusnet for a year and received wonderful customer service and fast Wi-fi. I moved to another city in the UK and unfortunately there was a lot of complications surrounding getting plusnet set up at this location. Therefore I decided to switch provider. I was very concerned I would have to pay a leaving fee as I was still in contract to plusnet. However I spoke to a wonderful customer service advisor Chris Sanderson who was absolute excellent. The fee was cancelled as they appreciated they were unable to provide Wi-fi at the new location and as a sign of good will. Unbelievably happy with the service plusnet provided and would recommend them to anyone. If I move again to an area with plusnet I would certainly look to setting up a Wi-fi account with them again.
  • Reviewer
    Location
    Oxford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Despite many bad reviews on plusnet I made the move 4 months ago because I thought nothing can be worse than BT who I spent over 30 hours on the phone to trying to get what I was paying for, plus 3 engineers in the house. BY actually cut off my phone line 3 days before the switch to plusnet and plusnet came to fix that instantly once I had figured out what was going on. The switch was really easy (and I get easily annoyed with stuff like that!) and we have had no problems with it at all. We are three fairly heavy users in the house, two teenagers gaming and one doing a lot of website work with a lot of uploads. With BT we used to have a definite throttle on weekends, especially Sundays and their latest router wouldn't reach as far as my office (in a tiny house) and I needed a wifi booster. Now all this is fine and we couldn't be happier - and we are paying less too!
  • Reviewer
    Location
    BENFLEET
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with plusnet for a couple of years after having a terrible customer services experience with BT. Had a fault with my internet and expected nightmares to contact plusnet. Phoned through on an 0800 number and spoke to a English speaking assistant. They tested the line, found a fault, sent out an Engineer to resolve which was all done in a few days. I was constantly updated with the progress and would highly recommend Plusnet.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have nothing but positive for Plusnet, I moved to them from Virginmedia because I was sick of the constant bill increases and dire TV. I wa sharply watching TV and used broadband mainly at night, paying around £50 plus a month from a quoted a £35 a month, After 20 years of loyal service I tried to get a cheaper package but Virgin wouldn't go there so I made the jump. So far so good and I've been with Plusnet since april.. there's been no prbs, internet is fine and being used a lot, customer service has been fine and my bills are a healthy £25 to £28 a month. Much happier
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Mega Fast
    Never Went Down Once
    Cheap
    Perfect customer service but bad waiting times.

    BT INFINITY without the price tag basically. (same company they are a subsidiary)
  • Reviewer
    Location
    STOKE ON TRENT
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just moved to 38mb package. Started off at around 24mb, but plusnet persisted and sorted all my issues with very in depth communications. Now getting the full 38mb service. Very pleased with service and price
  • Reviewer
    Location
    wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i am overall 100% satisfied with plusnet fibre broadband,it took just eight days to connect my fibre connection, there was a problem at the exchange but this was sorted the next day, i have excellent connection all around the house no buffering when streaming or playing online games and customer service has been better than any other internet provider i have had before, very friendly and helpfull. well done plusnet another satisfied customer
  • Reviewer
    Location
    Oxford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had plus net for about 3 months now swapping from BT who I felt were expensive....I was concerned about the reviews but as they seemed to be similar to BT I thought I'd take the chance...I've had absolutely no problems at all, the transfer was trouble free and the service has been faultless. They are a good bit cheaper and I can still get BT sport which I wanted.
  • Reviewer
    Location
    Brigg, Lincolnshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with plusnet for about four years, my broadband speed has always been at the theoretical maximum for where I live, and reliability has been excellent. customer service have been helpful, haven't needed them much. I'm looking around here to check out BT who seem to be cheaper by a few pounds per month, but reviews of all providers on this site seem to be dire! Plusnet have been ok for me, I'm a happy customer so far.
  • Reviewer
    Location
    Halstead essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Unfortunately I had to cancel
    My contract with plusnet but the advisor was really understanding and was able to assist me brilliant customer service which is rare in today’s market
  • Reviewer
    Location
    Hartlepool
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had a problem with them. The broadband has always been reliable and consistent. Customer service have always been happy to help and I've just got a discount through webchat when renewing.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched over today to PlusNet. switch took less than 5 mins!!
    Wow excellent service
  • Reviewer
    Location
    Liverpool
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Always a bit of a gamble jumping ship when changing broadband supplier. You never know if you will get what is advertised. Anyway, I went from sky broadband to Plusnet Cable and I cannot fault anything.

    Speed is as promised. You can do speed tests but the best way to check it is to monitor the speed on your PC LAN port (I use Bitmeter) while uploading and downloading to google photos as google have the infrastructure capacity to max out your broadband connection for a sustained period and Plusnet are giving me what was promised. 36Mb DL and 6Mb UL.

    Customer service kept me informed all the way. I'm very impressed and saving money at the same time.
  • Reviewer
    Location
    MANCHESTER,CHORLTON M21 7RW
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    For the price it is top rate ISP and i got the first 6 month's free and in general far better the Virgin which i left after 12 years.
  • Reviewer
    Location
    North East
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    This is not a broadband review as yet however was for mobile, good customer service and overall satisfaction is good. My current provider also got slated, BT gets slated everyone gets slated. If it was all perfect then we would not have these websites to complain
  • Reviewer
    Location
    Heage
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Force 9 (a.k.a. Plusnet) since the days of 33k modems, and they have consistently performed well over the years. I now get ~17Mbps which is exactly as expected given the 1.2km length of copper to cabinet 10. Plusnet can do no more than the BT Who;esale owned copper wires allow.
    When I have had problems, at least can talk to decent Yorkshire call centers who have always got things sorted for me. They get my vote.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just switched to Plusnet from Sky, purely because of price.So far so good after reading lots of negatine reviews on various review sites.Phone line was reinstated within 2 hours of being switched off at 8.00am by Sky. The brochure supplied with the router does state that internet could be anytime upto midnight on the day of the changeover so wasn't too concerned when it wasn't working by 1.30pm. However the booklet says they will inform you by e.mail when it becomes aavailable.How do you get e.mails without the internet?,so I gave them a call which was answered reasonably quickly and effiently by their helpdesk and he said he would "keep his eye on it" and call me when it was ready.At 7.30pm I was getting a bit "tetchy" so I gave them another call.I did have to wait about 10mins to get answered and was told,very politely, that it was ready at 4.10pm but someone had not flicked the switch! A small error that could have been avoided but on the two calls I made they were both handled efficiently and very politely.If anything does go wrong I'll be on the review site and let you know
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Spoke to a lovely lad called Cameron from Sheffield was very helpful,excellent customer services as I work in the same industry,very happy with the call outstanding.
  • Reviewer
    Location
    Twickenham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am so surprised at how good PlusNet are. Okay, the service is not the lowest in terms of price but the feedback/communication has been A1 and generally they have been very good.

    I would always recommend them
  • Reviewer
    Location
    Smarden
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Previously I had TalkTalk who were quite frankly......shocking. Then BT who were fine but expensive. Now PlusNet and they combine the best of BT and the price is reasonable. Billing system could do with improvement.
  • Reviewer
    Location
    Boston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Internet went down. Called helpline phone answered after one ring, engineer visited next day, was kind and courteous explained everything. He did a temporary fix as the wire coming out the ground was too short to fix. Three days later another engineer came, dug up the path replaced the wire under ground and returned path to normal. Outstanding service I will recommend this company to all.
  • Reviewer
    Location
    Galashiels
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just a small problem with an amnesiac third party router. Kyle was great - just talked me through the process and made sure I had all the necessary details for a quick fix. Excellent - previous service issue was solved promptly and politely too.
  • Reviewer
    Location
    Haddington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Compared with my last provider, plusnet is excellent, I was always having to switch it off and back on to get wifi, which is all I want. With Plusnet, I don't have to do that any longer as it's never dropped since I first plugged it in, also, it's half the price, first class, hence 5 stars.
  • Reviewer
    Location
    Dunoon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Generally I find overall Plusnet service to of a very good standard. Broadband has been very reliable over the months we have been with them and on the two occassions that we have required customer service then they have been very helpful. Extremely pleased withe overall service.
  • Reviewer
    Location
    CRIEFF
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Im a new plusnet customer and i cant thank them enough for their broadband service...for all the help they gave me..their customer service is second to none
  • Reviewer
    Location
    Chepstow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service and speed. They are a sister company to BT but they are a lot cheaper than BT.
    I have never had any issues with connection or speed.
  • Reviewer
    Location
    Crawley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sent me a home hub 5 type a which kept on dropping connection so changed this to a type b and everything has been ok.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Reading all the bad reviews, I was slightly concerned to move over to Plusnet, asked around and spoke to people that actually use them. I came to the unsurprising conclusion that most reviewers are simply venting their frustrations, so here is a review that does the opposite.

    I went ahead and arranged to switch providers, it went perfect from order to delivery, the router came in the post a couple of days before the line was activated, it was a breeze to set up and configure to work with my very specific network setup, ok I am an IT professional, so would expect it to be easy.

    On the switch over day, I got an email and text saying the services had been switched over. Switched everything on, and it just worked. Speed test on my line is the same as it was before with the "main" provider in the UK, so no issues there, the communication from Plusnet was spot on, kept me in the loop with what to expect and by when.

    All in was probably the easiest change of provider I have been through to date, it all just worked from the start and happened when asked for, and has not had any downtime since, lets hope that doesn't change though.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Keen price, excellent pro-active customer service, very good and timely communications and instructions.
    I am very happy with PlusNet.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Plusnet for years - occasionally something goes wrong - my router died recently and it just took a phone call to get that resolved. Now I'm moving house and I spoke to the house move team who has made this really painless. I can honestly say Plusnet's customer support is always outstanding and so many other companies could learn a lot from them. Thanks :)
  • Reviewer
    Location
    Sale, Cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.
  • Reviewer
    Location
    Dromore
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Excellent broadband provider.
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet from a few days after it was originally launched.
    During that time I have had 3 problems, all of which required me to phone their (free) helpline. Each time I was put through to a very helpful person who talked me through the problem and the means of correcting it, on one occasion requiring me to operate my PC whilst he gave me instructions on what to do.
    This took about 20 minutes and the problem was solved.
    Last year my contract came up for renewal and when I phoned Plusnet to
    arrange it, I was told by the plusnet employee that I could continue on my existing package and that, because they were offering new customers 3 months free I could have the same.
    I shall be staying with Plusnet and look forward to many more years of satisfaction.
  • Reviewer
    Location
    cumbria
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I transferred over to plusnet from TalkTalk thankfully it was after Ofcom put in new rules which allowed me to transfer mid contract. I'm so glad I did, speed and reliability is fantastic, UK based calls,my only gripe is that the router they supply you is not the greatest, but I use a BT Hub 5 that works flawlessly. The prices are going up for plusnet in September but i will not be transferring as this ISP has to be the best ive been with, you wouldn't think it was owned by BT. Well done Plusnet!!!
  • Reviewer
    Location
    Beckenham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We were originally with Talk Talk when we signed up with Virgin to get a better deal. However, despite several texts from Virgin confirming they would be attending for the installation, no one actually turned up! Were very annoyed especially as my husband, who was very ill with the flu at that time, spent the day moving furniture, taking stuff off of wardrobes etc., so that they could run the cables. Decided to stay with Talk Talk who informed us that it was "too late to cancel the cancellation" and disconnected our broadband and telephone line the next day. Bit annoyed with Talk Talk and Virgin so signed up with Plusnet. Very smooth from start to finish. They reconnected our phone line the very next day. Had to wait a couple of weeks for fibre optic broadband to be installed as they were fully booked, however, on the day of the installation the engineer (who was very nice) turned up at 8.00am ringing beforehand to say he was on his way. Throughout the 2 week wait for the broadband we received regular texts and emails with updates. Since having the service installed we have had absolutely no problems with the broadband or telephone. My only slight niggle was that I had to ring them a couple of times (once to get the caller display added to the phone and the other time to confirm they would still be coming to install as Virgin made me a bit paranoid)and had to wait about 50 minutes on one occasion and about 35 minutes on the other before I got to speak to anyone. However, as the calls are free I just got on with my life whilst having the phone on loudspeaker. Once I did speak to them, they were very pleasant on the phone and actually sounded like they knew what they were talking about. All in all I am very pleased with their service and would definitely recommend them.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Although I've recently moved to another provider due to more competitive pricing of broadband and calls abroad package I have good things to say about Plusnet. Service was very reliable, UK support helpful and pleasant to deal with. Even when it came to terminating services everything was handled properly including arrangement of a refund for overpayed service days.
    Would not hesitate to be customer again in the future.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.