3,751 Customer Reviews over 376 pages
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- Location
- highbury
- Reviewing
- Plusnet
- Date
- 2015-07-07
- Location
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- Location
- TAMWORTH
- Reviewing
- Plusnet
- Date
- 2015-07-05
- Comments
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I am another one of the many customers who have not had my Internet connected yet, despite having signed up over 6 weeks ago. My service is still not connected and customer services have failed to contact me about this issue to resolve it. Currently out of pocket massively as I'm still using my mobile data at great expense. To sum up this company I'd have to say they are a complete bunch of scumbags who deserve to die of cancer, and all of their children too..... Just so there is not another generation to carry on this legalised robbery of our time and hard-earned cash. They are scum, and nobody has closed them yet. This robbery on a massive scale is still being allowed. Shame on you Ofcom for not addressing this and allowing us customers to be dragged through this ordeal.
- Location
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- Location
- oxford
- Reviewing
- Plusnet
- Date
- 2015-07-05
- Comments
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I SUCESSFULLY SUED PLUSNET/BT IN MY LOCAL COUNTY COURT !
In February 2014 I contacted PLUSNET to install a phone line & supply a modem & broadband at the new house I was moving to, I paid them £72.98, I received confirmation of my order (a contract ?)in the post the following day & 2 appointments were booked for a month later for the work to be done. I moved to my new house & waited, I took 11 hours off work unpaid to be at home for the BT Openreach engineers, but no one turned up, I tried to contact PLUSNET on my mobile several times only to be told I was in a queue & had to wait over 40 minutes, I also tried to contact them by using the local call box - again I was in a queue & would have to wait over 50 minutes. I wrote to PLUSNET to complain & demanded my £72.98 back plus my lost salary circa £400 including compensation for breach of contract & explicitly gave them 14 days to comply or I would take them to the small claims court, their response was to offer me a miserly £25 for my inconvenience & my money back if I formally asked for it, "HOW OUTRAGOUS!" So of course I made a claim through MYCOL the online small claims service, I offered mediation & waited for their response, NOTHING for approximately 12 months ! so a hearing date was set & surprise surprise I start to get phone calls & an offer in writing of £150 to settle this time from BT LEGAL. I now know that PLUSNET in their incompetence failed to book the 2 appointments with their parent company BT OPENREACH thus wasting my time & causing my financial loss. The case was heard on 03/07/2015, PLUSNET/BT didn't even bother to attend simply sending a letter, I had a very thorough, & severe but legally professional examination of my claim & my evidence by the justice (I'm not going to mention his name) my award was just shy of £300 & they have until the 25th of July to pay. I shall keep you informed. I would urge anyone who has issues with utility companies be it water/gas/electricity or telecoms to do as I did & use the small claims court – that is what it is there for ! At the time of writing this BT have 5 CCJ’s against them dating back to 2011 (& now 6 with mine) this company & its subsidiaries simply don’t care if they break civil law – it’s time we ALL complain & use the courts to get justice.
Eriko.
- Location
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2015-07-05
- Comments
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Switched from Sky last year. with sky I had a 12meg connection, since switching I had 8-9 meg, as with others my connection was constantly dropping and had to reboot the Plusnet modem every time to rectify the issue. I have worked in IT for the last 15 years and spoke to PlusNet on numerous occasions and explained it is a problem with the Modem/router, every single time they did a line test and fobbed me off saying it was a wirless issue even thought i`m using wirless and RJ45 network cables from diffrent pcs. In the end i gave up with plus net support and dug out one of my old Routers a Netgear DGN2200 and since I replaced the Plusnet pile of ****, im getting 11.3 meg and no drop outs at all. Plusnet support are the worst I have had to deal with.
- Location
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- Location
- Hackney
- Reviewing
- Plusnet
- Date
- 2015-07-03
- Comments
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Don't ever get plus net, completely trash, seriously. ending my contract asap,
The connection plays up so often, i'm more supprised if it runs smoothly.
- Location
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- Location
- Lancs
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Comments
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Absolutely the worst customer service, broadband speed and reliability I have ever encountered. Avoid them like the plague!
- Location
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- Location
- manchester
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Comments
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absolutely disgusting, we have been waiting since October to get connected it is now July and we have been paying them since October, they keep saying update next month think they are just messing us about taking our money
- Location
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- Location
- Rotherham
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Comments
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Until now I thought AOL was the worst broadband supplier but Plusnet beats them hands down.
Joined Plusnet in January 2015 and had nothing but problems noisy phone line and broadband connection problems, customer service is none existent, staff are argumentative and rude and tell you any old lies, the truth is Plusnet are rubbish and they known this for a fact, they will fob you off and try to make extra charges for reporting faults, I have caught them out lying so many time I have lost count, I cannot wait until my contract is up, I have already made two complaint to Ofcom and will be making a third today.
I advice to any one thinking of joining Plusnet is don’t and avoid Plusnet like the plague they will leave you in a world of anguish and woe.
- Location
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- Location
- Stafford
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Location
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- Location
- bradford
- Reviewing
- Plusnet
- Date
- 2015-07-01
- Comments
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4 months into a 12 month contract and i wish i could get away from this dreadful company. Having had broadband service without problems for over 12 years i had a brain f**t on leaving Tesco because i listened to friends telling me how bad TalkTalk was do i wish now i had stayed oh yes i do. Whatever you do please please do not join this awful company and its complete lack of any service currently my 2 tablets are at the side of the router but cant see it yet can see many other routers up to 500 yards away!
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.