3,751 Customer Reviews over 376 pages
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- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2015-06-30
- Comments
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If I could give negative stars I would. I ordered their unlimited fibre, got a date for the engineer to call. No engineer turned up as the order hadn't gone onto their system. Somehow. So they order it again. This time the engineer date is booked (another two weeks to wait). To cut a very long, angry, frustrating story short, they ended up suspending my order, cancelling my current subscription with my provider (without my permission) and now I'm in limbo without phone or broadband for at least 10 working days. Only sign up with Plusnet if you want an experience and disruption from hell.
- Location
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- Location
- Herefordshire
- Reviewing
- Plusnet
- Date
- 2015-06-29
- Comments
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Plusnet are absolutely awful, constant drop outs and slow speeds. No help beyond "have you tried resetting the router?" from customer service. Will change internet service provider as soon as I can. Please, I urge anyone to stay away from them.
- Location
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- Location
- Bradford
- Reviewing
- Plusnet
- Date
- 2015-06-29
- Comments
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Had been with Plusnet BBand for several years without issue but a few months ago speeds fell : often < 2Mbps and sometimes < 05Mbps. Took 27hours for my son to download a game! I bought a new router and recently had 2 engineer visits. Still no commitment (dates or actions)to fix my issue or offer ADSL2 despite competitors offering it from the same junction box. Going to test my luck with another provider - couldn't be any worse! Where is fibre optic - it's 2015 !!!
- Location
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- Location
- Surrey
- Reviewing
- Plusnet
- Date
- 2015-06-29
- Comments
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PLEASE BE AWARE:
I've given Plusnet over a year to resolve my issues- they still have not.
They have been given information from an engineer confirming there are hardware issues external to my house- despite this they persist in telling me I have "wifi issues".
Now they lie and tell me I have an outstanding balance - there is no outstanding bill on my account - and they cut my services. Within one week they send me a letter informing me that "as a result of the outstanding balance your account has been de-activated".
I'm sure this cannot be related to the complaint I logged with CISAS, surely?
I have told them I will pay this erroneous bill, under duress, if it existed. It does not exist and I cannot pay a bill that does not exist- there is no outstanding bill showing on my online account even though I have asked them twice to create such a bill and I will immediately pay.
It has been suggested to me that they just want to cancel my services with you rather than complete the necessary work on your own hardware, surely not.
It took emails to the CEO and a complaint to CISAS to even get them to engage with me.
I write this as a warning to others.
- Location
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- Location
- Dunstable
- Reviewing
- Plusnet
- Date
- 2015-06-28
- Comments
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We signed up to Plusnet at the beginning of May. It took until the 23rd June to actually be connected. Since being connected the broadband is awful, keeps dropping and having absolutely no connection at all. God help it if someone wants to use the laptop and someone else is on their internet on their phone!!
There customer service is absolutely ridiculous. No help what so ever and have been very rude. Are saying we have to pay a leaving fee even though we are still in the 14 days of receiving it.
KEEP AWAY FROM PLUSNET!!
- Location
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- Location
- Birmingham
- Reviewing
- Plusnet
- Date
- 2015-06-28
- Comments
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Please do not use Plusnet for you internet service provider they are a disaster. All the reviews on their website are a fake. My connection has been dropping a million times in a day need to reset the modem several times and when you call them to fix it you have to wait on the phone for 45 minutes. Even after waiting they promise to call you back and never do and no one wants to take ownership. When I called them about the internet they were insisting on using an engineer and charging me £50 I had just changed broadband a day later from TalkTAlk and everything was fine. PLEASE PLEASE DO NOT BUY BROADBAND
- Location
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- Location
- East Sussex
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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Further to my review on here on 20/06/15 Plusnet replied on 24/06/15 with the following:
"
As it stands we do not inform customers when there contracts are about to expire. However, we do from time to time send special offers via email. Unfortunately you are opted out of the special offers which we send out.
"
- Location
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- Location
- Biggin Hill, Kent
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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I have been with PlusNet for a number of years. At best their service was indifferent and patchy but in the last two months it has dropped off a cliff. You have to wait ages for technical support which is no help at all and its hard to see how customer services could care less than they do. Then to add insult to injury, they want to charge you £30 to leave them. They are a shambles and an utter disgrace. My cat would provide a better service. Go with anybody else - these guys really are the bottom of the barrel.
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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I had the same as another person giving a review. Bill went sky high, was told my contract had expired. I asked what offers there were if I renewed the contract. I was not happy with the offer and then was told they would throw in a 50.00 cashback. I was told by the lad renewing the contract that he would get the 50.00 sent off to me straight away. I never received any money back. Kept phoning, then told that it takes 60 days to get cash-back as this is done by another company. This was not mentioned when I renewed. I have had dozens of emails from Plusnet saying they had opened a question with regard to this problem.
I received an email from plusnet on 9th June 2015 saying the cheque would be with me within a week. I phoned on 17th June as I still had not received any cheque to be told they would open another question which would close on 24th June 2015. Today 25th June I phoned to say I still had not received the cheque only to be told an email with cheque details had been sent to the email address I was using with my previous provider????? They only took my previous provider email address at the initial phone call in 2014 when I wanted to change to Plusnet, and this was only because he said it would be a couple of weeks before Plusnet could connect me to their service and they wanted it in case they had to contact me prior to the change-over. Why would the cheque email go to an email address I havn't had for 15 months when they gave me a plusnet email address when I took the initial contract? And which they and I have been using since April 2014.
I am very dissatisfied with this company. I would not recommend them
- Location
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- Location
- Wrexham
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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Broadband speed has got slower and slower, now averages .69 download speed. But I cannot contact PlusNet - 30 min wait on phone, online chat not available and no possibility to email them. It is intolerable.
- Location
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