3,751 Customer Reviews over 376 pages
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-06-23
- Comments
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Great for the first few weeks then it's downhill all the way. Speed is dreadful and you can wait up to an hour to get through to customer services.
I am paying £16-99 a month just for broadband so it's not the cheapest supplier by a long chalk. They tell me it's because I am in a rural area and yet BT don't distinguish between rural and city, same price everywhere.
I should have stayed will narrow band. You live and learn.
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2015-06-22
- Comments
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I set up with PlusNet after reading reviews online about how good they were, I had had issues with Sky and Virgin before and wanted a connection that would not be watered down by the popularity of a service provider in my area! so a good deal, especially with the price and for Fibre too..
From September to February, I had excellent broadband, no wireless issues, nothing! then bam! Connection kept dropping! keeps dropping, I cant view pictures online, see web pages, I have to re-start my internet again & again, reset the router over and over, just to get a web page up! Today, I've had to give up and move my office downstairs to the router and work from the flipping floor! just to get a more reliable connection and still!! with Ethernet cable attached to my Pc, the connection drops constantly! SORT THIS OUT!!! I've a business to run here!
Customer Service! Is a shambles, I've been fobbed of with excuse after excuse after excuse! I used to be a BT engineer, so the excuses were laughable to me, I've had to keep trying to set up a PPOPE connection direct from the BT modem to the PC! which hasn't fixed things at all! I am about to give them 14 days notice to fix my broadband or I'm taking my cash elsewhere and ripping their contract up for breach of service! DON'T go to Plus net! EVER!! Sky were better & Faster than this on old copper wires! that says a lot!
- Location
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- Location
- Windsor
- Reviewing
- Plusnet
- Date
- 2015-06-22
- Comments
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I recently (reluctantly) signed up for fibre broadband with Plusnet, having previously been a customer. Last time round I experienced long delays getting connected and was left for weeks without phone and broadband. No compensation was offered and I experienced extremely poor customer service. I thought I'd give them another chance but really wish I hadn't. I took a day off work to wait for an engineer to install the new service. However, despite their written confirmation, it transpired that my order had not been processed owing to a problem with their automated system. I only found this out when I contacted them online the evening before to double check the engineer was booked. (Also, my address on their system was incorrect but I was told they could not update it.) Again I was not offered any compensation for the inconvenience and time off work and again I experienced dire customer service. Eventually, I managed to get my initial costs refunded and my account cancelled having phoned them at my expense. My advice would be to avoid this company. They simply cannot handle it when things go wrong and their customer service is appalling. DO NOT BELIEVE THEIR ADVERTISING!
- Location
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- Location
- East Sussex
- Reviewing
- Plusnet
- Date
- 2015-06-20
- Comments
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I have been using Plusnet and have been a big supporter however I have been left with a bad taste recently after my bill went from £7.50 per month to £30 - £40 per month (prices differed each month).
I phoned customer services who informed me my contract had expired (part of the jump was to do with now paying phone line per month where previously we paid the phone line up front, the additional cost was because we were out of contract).
I said to the adviser that I haven't received any notifications informing me my contract has expired, he said that I had received one and then tried to get me to renew my contract. I checked all the emails including deleted emails and I couldn't see any informing me of the approaching expiration or confirming expiration or asking me to renew.
I then tried contacting them using the online chat where the adviser said they don't send 'end of contract' reminders it is down to individual users to know when their contract expires (conflicting information). I am so unimpressed they don't send simple notifications, it seems pretty obvious to me extra revenue is being made from unsuspecting customers instead of sending out simple renewal notifactions.
If they had just sent a simple automated email informing me my contract was ending do I wish to renew, I would have renewed. They have obviously made a business decision not to do this.
I sent a complaint last week and am currently waiting for a reply. I will let you know their response if they reply.
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2015-06-19
- Comments
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I have been using different broadband companys in the past 10 year,this one call Plusnet is absolute the worst ever company,waiting for half month until the installation date.stay home for the engineer from 8am-6pm. nobody turn up,call the customer service for 40 minutes,speak to a staff, simply tell you the engineer will not be here and also can not tell you when will the engineer come,no text no email nobody tell you anything,can not believe this is a uk company,avoid for your own safe.Top 1 rubbish.I would give 0 Star if I can.
- Location
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- Location
- Somerset
- Reviewing
- Plusnet
- Date
- 2015-06-19
- Comments
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Been with thema long while (+8 years) and witnessed their helpfulness and value decrease and decrease ... now just another of the pack!
This review is of the last 18 months in which time the reliability has been poor and the the handling of it has been unhelpful. SHAME.
- Location
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- Location
- Oxfordshire
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
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Plus net has a bad reputation in my area, speeds vary from 0.01mbps down, to a whopping 1mbps on a good day. Ping is around 300 to uk servers, upload of 0.05, virtually non existent and extremely expensive. It's all our fault, despite a payment towards a new router, and nothing wrong on our side.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
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Internet historically slow and unreliable. Router would crash occasionally. When i wanted to cancel my contract, i first had to wait 20 minutes in the waiting loop, then they told me i had to pay the remaining 9m on the contract and that i had to pay it right now or would be passed on to their debt collection business.
- Location
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- Location
- Petworth
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
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After changing from SKY I signed up for 12 months with this lousy bunch.
The speed is the same but the supplied router is absolute rubbish with poor signal in places at home where previously with the Sky router was fine. Router is in the same place after contacting their help line I was told to try other channels which I did without success I was told I should buy another router Im not prepared to do that I was told I would get the same service as my Sky a/c and as I was using an Ethernet cable I was ! Well after changing to save a couple of quid it has cost me more on our Mobile phone bills as we constantly run out of data because our mobiles connect up to cell rather than find the poor wi fi signal. I'm stuck with them as my contract still has 10 months to run
- Location
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- Location
- Liverpool
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
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I have been with plusnet for over 15 years when it was still dial up with no major issues other than loosing the connection once and having to replace the router.
until the technology got faster and we started using tablets and ipods.
Firstly we apparently went over the monthly data allowance when the kids discovered face time and was presented with a £10 extra bill without prior consent. with |O2 you get the choice to purchase more date fist or it just slows down until the next month.
Therefore we decided to move across to unlimited to prevent this and that's when the broadband speeds slow down to as slow as old dialup.
When I asked the said it is because of your location from the exchange that the speeds were slow.
Now moved to BT and the speeds are a lot faster
- Location
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