3,751 Customer Reviews over 376 pages
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- Location
- Harpenden
- Reviewing
- Plusnet
- Date
- 2015-03-25
- Comments
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Broadband speeds when we first joined were acceptable but have now slowed down so much it is unusable. Customer service is completely useless when you can reach them. We are leaving, would advise everyone else to avoid this third rate company.
- Location
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- Location
- North Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-03-25
- Comments
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I mistakenly signed up to Plusnet as it was cheaper to pay the whole year for the phone line rental vs. BT. The broadband was rated at 1 meg a sec in an email they sent but it never worked. It dropped out all the time. The phone line was really bad and noisy.
They had 'Online diagnostics' that included swapping out the Plusnet router for one of my own (!) Sorry, but I don't own a box of DSL routers to do such tests. After submitting a ticket that was ignored, I finally had to call them to get someone to troubleshoot the problem. They said my line was fine from their tests and did I want an engineer to come and look. If it was the Plusnet router, I had to pay a £50 fee (!) Not trusting the crappy router they had sent me, I declined and use my work internet.
I am leaving the UK for a new job and then decided to cancel Plusnet. I paid £150 upfront for the year and have only used this service for three months. OK, I expect a fine or fee as I got a %7 discount from paying the year. If you cancel early you get NOTHING back!!!! It is is the terms and conditions somewhere, but when you are moving house, you don't have time to read the pages of TOCs. Sounds like a con to me. On top of that upfront £150 line fee, I still pay £20 per month for the broken internet. To end that part is £50 cancellation fee and a £30 cease fee, whatever that extra is. £80 in total.
So, for three months of piss poor telephone line and no internet, it is going to cost me £230. Better off with BT. Avoid Plusnet at all cost, they have a hand in your wallet and that is all.
- Location
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- Location
- Reviewing
- Plusnet
- Date
- 2015-03-24
- Comments
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!!!!!!!!!!!!!!!AVOID!!!!!!!!!!!!!!!!
DO NOT JOIN THIS COMPANY. Its taken 11 days to get an engineer out, which i took a day off work to be in for. No one turned up but apparently the phone line was activated without anyone coming, which could have been at any point. Now theres been a further delay with my order and it wont be getting processed for a further 12 days from date the engineer 'came out'. Shocking! Called up to ask what what going on, and he was so rude! His name was Billy, clearly not his real name though. Offered me £2.50 as an apoplogy. HAHA pathetic. AVIOD!!!!!!!!!!!
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-03-24
- Comments
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Mismanaged my installation. Now I have to wait another week and take more time off work. Lacklustre customer service and still waiting for a callback from a 'manager'. If this is anything to go by I would look elsewhere.
- Location
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- Location
- yorkshire
- Reviewing
- Plusnet
- Date
- 2015-03-23
- Comments
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Fellow buyers, Avoid. Plusnet (minusnet) it’s just BT, and BT has always been a horrible organisation. I am an ex BT customer of the past. BT sells out is customers privacy, so hand over your mobile they will just hand it on!. So in terms of Minus net BT net combo you can expect the usual BT service run around, website answers nothing and gets nothing fixed, when it goes wrong means you sit in all day waiting for the van that does not arrive from bt openworld!. Plusminus net customer service is lower than low, low speed internet low reliability. I sent a letter via recorded to cancel, but there service just keeps on going so do the payments taken via direct debit, it’s not theft if they didn't get the recorded delivery sign for letter. Actually its theft! It was signed for!!!!
More than 6 week’s notice to cancel. Please don't get sucked into the BT -plusnet low prices, you get less than you paid by far.
Try this for service I phoned XILO spoke to Matt, three rings, emailed Matt response within 10 minutes and i can email matt directly. Plusnet phoned for help 25 minutes to a monkey answering the phone followed by the BT run around, emailed plusnet in Jan 2014 i am still waiting now. had to use the postal service at least it only takes weeks!!!!!!!!!
Since plusnet put the price up £25.26 a month for a horrendous BT service sold to me by plusnet, i looked at IXLO you know the chaps who answer the phone and email they charge £26.78 for the same service, good god with customer service for a £1.52 increase, matt is not a staged monkey, a real person answered the phone and email, got my information within 20 minutes, he didn’t insult me with links to his web site, he responded like a human.
So summarise if you read this and still went with plusnet you deserve the rubbish they offer, i am not selling IXLO just so cheesed off with rubbish net that I am trying IXlO, the reviews are great and you can test the response yourself, try find and email address on the plusnet site. If you found this helpful do a review yourself good or bad its a great help to me to avoid the Plusnet/BT horrors.
- Location
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- Location
- Wales
- Reviewing
- Plusnet
- Date
- 2015-03-23
- Comments
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Do not believe the spin they give you in the ads about great customer service - they are very poor. On several of the occasions where I had to contact them I was hanging on hold for half an hour - and not very helpful when I got through. Other nonsense included them telling me at the start I could get a new router at any time and then when I tried to do that they said no, it was for new customers only. Glad to have left them. Even TalkTalk is better than Plusnet, I'm afraid. Best avoided.
- Location
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- Location
- Dundee
- Reviewing
- Plusnet
- Date
- 2015-03-21
- Comments
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Awful service.
Poor customer services.
Forced to take out new contract to move home or pay £60 cancellation fee.
The last company I'd ever go back to.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-03-19
- Location
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- Location
- North Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-03-18
- Comments
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Very unreliable broadband. Off line frequently in the evenings and a minimum of a 30 minute wait for customer services. Ive been with plusnet for 5 years and as theyve grown theyve got worse. As soon as my contract is up Im leaving. Dont believe the advertising, they are awful, read the feedback on their forum.
- Location
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- Location
- Kennington
- Reviewing
- Plusnet
- Date
- 2015-03-18
- Comments
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I only gave 1 star because I had too. Infact they are so bad they couldn't get the internet installed in a month. The problem with my connection could have been handled swiftly but they only realised there was an issue when I chased them up (useless customer service), combined with the fact they say any email is normally a 36 hour response time and its at least a 15 minute wait on hold to talk to anyone.
SAVE YOURSELVES - I cant tell you how highly i'd recommend you avoid this lot like the plague
- Location
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